* On 10/08/06 20:38 -0700, Sudhir Damle wrote:
| Hi All,
|
| We need to install customer facing ticketing system so that customers can
| create / check status / comment on the ticket using web interface. Once
| ticket is created our admins will work to resolve it.
|
| Checking if anybody has
On Fri, 11 Aug 2006, Jon Daley wrote:
I recently started having trouble with rt-mailgate where I get the
error at the bottom of this email.
...
Any ideas? I know there are others of you running Debian - anyone
up-to-date on the testing branch?
procmail: Executing
The article at:
http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields
Has been spammed since yesterday when I checked it around 4:45pm.
Is there an easy way to delete the latest revision or does the article
Need to be edited with a copy/paste of the previous revision that is
David, Thanks for detail reply.
I am concerned about two things at this point:
Difficulty in customizing home screen, for example customers do not need to
see 'my Tickets' when they login, since tickets will always be owned by
admins. Customizing through /preferences/RT at a glance does it for
Did you double check the settings for the external Auth?
### Enable/Disable LDAP services
Set($LdapExternalAuth, 1);
Set($LdapExternalInfo, 1);
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Philip Kime
Sent: Thursday, August 10, 2006
If your users are unprivileged (uncheck Let this user be granted rights
on the user page) they will log into the Self Service interface and this
is a non-issue.
Sudhir Damle wrote:
David, Thanks for detail reply.
I am concerned about two things at this point:
Difficulty in customizing
Hello
I was searching for a way to reverse the history on a ticket and found the
answer at this page in RT Wiki: http://wiki.bestpractical.com/index.cgi?ReverseHistoryOrder
Quote from the first answer: RT-3.4.6 and 3.6.1 have global config option
OldestTransactionFirst
My problem
I changed it to 0, stopped apache, emptied the mason cache, restarted
apache and it just worked.
Brian Kjelin Olsen wrote:
Hello
I was searching for a way to reverse the history on a ticket and found
the answer at this page in RT Wiki:
On Fri, 11 Aug 2006, Maciak, TJ wrote:
The article at:
http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields
Has been spammed since yesterday when I checked it around 4:45pm.
Is there an easy way to delete the latest revision or does the article
Need to be edited with a
Hi Everyone,
I just upgraded to RT 3.6.1 on my test system and started
doing some work with custom field validation. I have noticed something in how
they work, or dont work in certain circumstances. If I log in as a
privileged user, and try to create a ticket, the validation works fine.
Team,
I have a number of my users who need the occasional privileged user
status so they have that box checked in their user profile but they get
confused when they want to submit a ticket the normal way. I see if
they go to http://rt/SelfService they can get to the usual selfservice
Brian Kjelin Olsen wrote:
Brian Kjelin Olsen [EMAIL PROTECTED]
Hello
Quote from the first answer: ³/RT-3.4.6 and 3.6.1 have global config
option OldestTransactionFirst/²
Turns out that the wiki had a spelling error... The global option is:
OldestTransactionsFirst, with a plural
Yes, both set ...
DEBUG output doesn't tell me anything, just that it failed to authenticate.
PK
-Original Message-
From: Helmuth Ramirez [mailto:[EMAIL PROTECTED]
Sent: 11 August 2006 07:00
To: Philip Kime; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT and LDAP
At Friday 8/11/2006 11:20 AM, Steve Berg wrote:
Team,
I have a number of my users who need the occasional privileged user
status so they have that box checked in their user profile but they
get confused when they want to submit a ticket the normal way. I
see if they go to
Hey Steve,
Thanks for the quick reply. I tried this and I get the link displaying
on the main menu, but the link goes to the wrong address -
http://selfservice/.
I couldn't work out where it was getting this URL from since the case is
all lowercase!
Any ideas?
-Steve
Stephen Turner
Hi Everyone,
After reading through the code for Self Service Tickets, I
have determined that Custom Field Validation was never incorporated within the
code. I was under the impression that a Self Service created Ticket made calls
to the code in the html/Ticket subdirectory, but it does
AFAIK, and IIRC, Jim Meyer's code requires
an initial email from the user to autocreate accounts from AD info. You
can't autocreate from web login using his code.
Make sure your users have email addies
configured in their AD records.
--
Eric N. Valor
Information Technology Manager
At Friday 8/11/2006 12:52 PM, Steve Berg wrote:
Hey Steve,
Thanks for the quick reply. I tried this and I get the link
displaying on the main menu, but the link goes to the wrong address
- http://selfservice/.
I couldn't work out where it was getting this URL from since the
case is all
You could always import all your AD users, assuming that's where most
(if not all) your tickets will be coming from. Then you don't have to worry
about them sending an e-mail the first time.
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Nichols
Sent:
I set up LDAP authentication against W2K3 AD and have both
Web-first-time-login and email-first users autocreated. To the original
posting:
but I can't log on with any AD passwords - I have to use the RT internal
passwords - any ideas?
I wonder if the lines:
### What auth methods do you
Hi Tim,
I also got this error. You should be able to run the schema manually
(and this command assumes you are using MySQL) by running
mysql rt_db -u root -p schema.mysql
where rt_db is the name of your RT database.
I have a different problem. I cannot get RTFM to work at all. I am
curious
I have a cron job running every morning at
4am to sync up with AD because of the whole new hire issue
From: Matt Nichols
[mailto:[EMAIL PROTECTED]
Sent: Friday, August 11, 2006 2:06
PM
To: Helmuth Ramirez;
[EMAIL PROTECTED]; rt-users@lists.bestpractical.com
Cc: [EMAIL
Besides, users normally have their first
interaction with RT by sending an email to [EMAIL PROTECTED] or whatever
your alias is...
--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research Technology North America, Inc.
[EMAIL PROTECTED]
1510 Page Mill Road, Palo Alto, CA 94304
Hmm... Missed that. I knew
Jim had promised me soon a few months back.
Kudos Jim!
--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research Technology North America, Inc.
[EMAIL PROTECTED]
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536
: This Space
RT
3.6.1
When I put the code
from
http://wiki.bestpractical.com/index.cgi?LdapAutocreateAuthCallback
in
/usr/local/rt/local/html/Callbacks/LDAP/autohandler/Auth
(I'm using the LDAP
overlay stuff too, naturally, not just this callback). The RT command
returns:
/usr/local/rt/bin/rt
add line:
return;
just before /%init line.
Jim, it's not a good practice to output things from main autohandler
and its callbacks, code hasn't reached content of the html tag, yet.
On 8/12/06, Philip Kime [EMAIL PROTECTED] wrote:
RT 3.6.1
When I put the code from
unsubscribe
Regards,
Bryce Porter
ShellShark Networks
Owner
151 Shadoway Dr.
East Peoria, IL 61611
p. 309.698.5584 x103
f. 425.606.3294
e. [EMAIL PROTECTED]
w. www.shellshark.net
___
Bryce Porter wrote:
unsubscribe
Regards,
Bryce Porter
ShellShark Networks
Owner
151 Shadoway Dr.
East Peoria, IL 61611
p. 309.698.5584 x103
f. 425.606.3294
e. [EMAIL PROTECTED]
w.
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