I have the log settings you have below, and nothing is logged.
What's up with that ?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Farrell,Bob
Sent: Friday, August 25, 2006 11:14 PM
To: Ole Craig
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-use
Will do. Also, I "thought" you could add correspondence via RT when
resolving a ticket. It just gives the canned template.
I can only converse via email with reply in RT from the interface.
Was it always that way ?
-Original Message-
From: Ole Craig [mailto:[EMAIL PROTECTED]
Sent: Frida
Bob -
Suggest you start logging at a finer level, e.g.:
Set($LogToSyslog, 'debug');
Set($LogToScreen, 'error');
Set($LogToFile , 'debug');
Set($LogDir, '/var/log');
Set($LogToFileNamed , "rt.log");
On Fri, 2006-08-25 at 22:27 -0400, Farrell,Bob wrote:
> I left the defaults of log t
I left the defaults of log to rt log in RT_Siteconfig.
I can find nothing logged.
Also, It appeared I could not "reopen" a resolved ticket via an email
response, but it does, it just takes like 30 minutes.
Not sure what I did wrong.
-Original Message-
From: Ole Craig [mailto:[EMAIL PROTE
Actually i found it on the web archive. Thanks Jesse!
On Fri, 2006-08-25 at 17:48 -0700, Ruben T. Santos wrote:
> I just signed up this evening, so I didn't get it.
>
> On Fri, 2006-08-25 at 20:44 -0400, Jesse Vincent wrote:
> > Please see the mail I sent to rt-users earlier today.
> >
> > On Fr
I just signed up this evening, so I didn't get it.
On Fri, 2006-08-25 at 20:44 -0400, Jesse Vincent wrote:
> Please see the mail I sent to rt-users earlier today.
>
> On Fri, Aug 25, 2006 at 05:32:11PM -0700, Ruben T. Santos wrote:
> > When trying to update a ticket, I get a page with the followi
Please see the mail I sent to rt-users earlier today.
On Fri, Aug 25, 2006 at 05:32:11PM -0700, Ruben T. Santos wrote:
> When trying to update a ticket, I get a page with the following;
>
> _
>
> Time to display: 0.02435
>
>
When trying to update a ticket, I get a page with the following;
_
Time to display: 0.02435
»|« RT 3.6.0 Copyright 1996-2005 Best Practical Solutions, LLC.
_
Bob -
Do you have logging setup? (RT_SiteConfig.pm, what are the
values for
$LogToSyslog
$LogDir
$LogToFileNamed
What do you see in the logs when this happens?
On Fri, 2006-08-25 at 20:14 -0400, Farrell,Bob wrote:
> Last observation:
>
>
>
> It is NOT on ev
Last observation:
It is NOT on every ticket or particular
Queue.
It happens randomly.
BF
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Farrell,Bob
Sent: Friday, August 25, 2006 7:25
PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Tickets
In addition, if you reply to the Auto
Reply email RT 3.6.1 generates, it says Message not recorded.
Thanks
BF
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Farrell,Bob
Sent: Friday, August 25, 2006 7:25
PM
To: rt-users@lists.bestpractical.com
Subject: [rt-u
I am getting a symptom on RT 3.6.1 where the RT box Auto
Replies, ( with a Ticket number ) but when you go to the Queue, it is not
there.
If you search it by Ticket number, it says error ticket not
recorded.
This is now in Production after what I thought was INTENSE
lab testing.
We've been having problems where people have been adding comments to the
incorrect ticket number. I'd like to have a way for a comment to be moved from
one ticket to another.
Has anybody ever done anything like this?
Thanks,
-Dan
___
http://lists
One of our users recently mistakenly merged a ticket into a ticket
that she didn't have modify rights to. She could no longer even see
the merged ticket. In trying to track down why this would happen, I
found this code in Ticket_Overlay.pm (MergeInto method):
my $MergeInto = RT::Ticket->new($
Some users have reported that after recent RedHat security updates
(or on some new system installations), RT stopped accepting comments,
replies or new tickets created via the web user interface. We've
tracked this problem to a bug in some recent versions of CGI.pm.
This is the result of a
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
I had that same issue with my 3.4.5 to 3.6.1 upgrade. You need to run each of
those upgrade actions
on the database. If I recall, there was an error when I ran the "schema" and
"acl" upgrade. But when
I ran the "insert", that worked and the RT error
Is there a way to have new ticket creation blocked via email, but
allowed via command line utilities?
Look in in lib/Interface/Email.pm at the Gateway method. There's a
section in here that creates the ticket - you could remove that code,
leaving in place the code that updates existing tick
On Fri, Aug 25, 2006 at 01:56:59PM +0200, Theo Kramer wrote:
> On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
>
> > Send this to the list:
> >
> > SELECT * FROM ACL WHERE RightName = 'OwnTicket';
> >
Next up:
SELECT * from Groups where id = 11;
SELECT * from Groups where id = 3;
>
{$Ticket->FirstCustomFieldValue('My Custom Field Name')}
yeilds nothing...
I am trying to return the value of a specific custom field in an email ... or
set the priority based on the value of the custom field...
Am I referencing the fiel incorrectly??
Do I need a patch??
We are running RT 3.0
At Friday 8/25/2006 10:48 AM, Nathan E. Pralle wrote:
Is there a way to have new ticket creation blocked via email, but
allowed via command line utilities? I ask because we'd like to set
up a system where a CGI script is allowed to create new tickets in
RT and emails to the various queues ar
On Fri, 2006-08-25 at 13:56 +0200, Theo Kramer wrote:
> On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
>
> > Send this to the list:
> >
> > SELECT * FROM ACL WHERE RightName = 'OwnTicket';
> >
>
> Attached
So again I went through my system with a toothpick and removed all
instances of
Greetings!
RT 3.0.7_01
Is there a way to have new ticket creation blocked via email, but
allowed via command line utilities? I ask because we'd like to set up
a system where a CGI script is allowed to create new tickets in RT and
emails to the various queues are not -- but once the ticket i
I have tried in the past, to add this functionality, and its easy enough
to create an interface and split the tickets back,however the only
problem I came across is identifying the original requesters/watchers
for each ticket, to do this cleanly the merge function need to be
modified so it stor
Dmitriy Yermakov пишет:
> For example
> [rt3]> select id,EffectiveId from Tickets where id =6999;
> +--+-+
> | id | EffectiveId |
> +--+-+
> | 6999 |6842 |
>
> so, ticket #6999 merged into ticket #6842
> for un-merge
> [rt3]> update Tickets set EffectiveId
Hi Theo,i have the same problem, coming from 2.0, migrated to 3.4 and now to 3.6.1 and the Owner Dropdowns showing too many people listed.Torsten2006/8/25, Theo Kramer <
[EMAIL PROTECTED]>:On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
> Send this to the list:>> SELECT * FROM ACL WHERE Rig
On Thu, 2006-08-24 at 11:56 -0400, Jesse Vincent wrote:
> Send this to the list:
>
> SELECT * FROM ACL WHERE RightName = 'OwnTicket';
>
Attached
--
Regards
Theo
+-+---+-+---++--+-+---+
| id | PrincipalType | Princ
Prasad Deshpande wrote:
> Hi ,
> I am running RT 3.2.3 on Red Hat 9. I am facing below mentioned problem.
> In my helpdesk environment, there are owners which are working on
> multiple tickets. They communicate with the requestors through RT web
> interface. So to check the requestor's feedback, o
Brett Sheffield wrote:
> I accidentally merged one ticket with the wrong numbered other ticket
> (easy to do as I'm just keying a number into a freetext field on the
> links page - I imagine in a busy helpdesk this could happen quite
> often). Is there a simple way to undo this?
>
> After googlin
I accidentally merged one ticket with the wrong numbered other ticket
(easy to do as I'm just keying a number into a freetext field on the
links page - I imagine in a busy helpdesk this could happen quite
often). Is there a simple way to undo this?
After googling this, searching through the wiki
I asked twice before, maybe third time lucky ..
Has anyone got a working soap service for RT, a working wsdl in
particular, that a .net client can talk to it ..
I am on rt-3.6.1 and badly struggling to get a soap service working.
Many thanks
Roy
___
ht
Roy El-Hames wrote:
I asked twice before, maybe third time lucky ..
Has anyone got a working soap service for RT, a working wsdl in
particular, that a .net client can talk to it ..
I am on rt-3.6.1 and badly struggling to get a soap service working.
Many thanks
Roy
--- Begin Message ---
I a
Hello,
I’m trying to upgrade from RT 3.4.5 to RT 3.6.1 and
after installation of new RT and importing database from old version
I’m getting error message like below when I’m
logging into application
System
error
error:
Can't call method "Content" on an undefined
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