[rt-users] Creating a hyperlink from _two_ custom fields?

Hi all, is it possible to access information from CF foo from the 'Link values to' field of CF bar? If yes, what would the syntax be? The normal one used in Scrips? Thanks, Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Moving large attachments outside of MySQL?

On Sat, Oct 11, 2008 at 19:27, Kelly Jones [EMAIL PROTECTED] wrote: This helps, but is there a better solution? No idea about better, but you could use a custom field and then use its Field Links To functionality to create a link and/or embed the original resource. Richard

Re: [rt-users] Approval workflow problem

Hi Andro The steps you showed seems ok. I suggest you check the following: 1. check /Admin/Queues/Scrips.html?id=2 to see if the scrip (If an approval is rejected, reject the original and delete pending approvals ) is in the current scrips. 2. check the log to see if something weird

Re: [rt-users] RT 3.8: Script - Notify requestors and other recipients

http://wiki.bestpractical.com/view/ScripAction section Managing notification actions On Tue, Oct 14, 2008 at 1:55 PM, Filipe José Silva Clemente [EMAIL PROTECTED] wrote: Hi, When i reply/resolve a problem and include an email address on the cc: field, RT fires two differente messages, one

Re: [rt-users] cannot attach files to tickets via web interface

PS these are the only error I can see in the logs: RT: Encode::Guess failed: decoder is undefined; fallback to iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:436) RT: CGI open of tmpfile: Permission denied (/usr/local/rt3/bin/webmux.pl:127) I dont know where tmpfile might be tho... andys

Re: [rt-users] RT interface not working

Look at the file which is downloaded. My first was hunch that it's a perl script, and somehow your mod_perl is not getting invoked. Read the apache error-log --- perhaps something got updated relating to that package and broke your configuration. You say, however that it is of type

[rt-users] Commands by email

Hi all, I thought RT 3.8.x had email commands incorporated and does not need CommandByMail, any more. Yet, I can't see anything in the docs/wiki about it. I don't want to enable the plugin without checking if that is the right way to go. So, does RT 3.8.x come with CommandByMail or not?

[rt-users] RT 3.8: Include an attachment on a template

Hi, I need to include a.pdf file in my resolved ticket template message sent to the requestor, so that i can send a client satisfaction inquiry, when the ticket is closed. How can i do this? How can i define a template with an attachment? Any ohter way to do this? TIA, Filipe

[rt-users] rt-crontool changes ticket modification time

Hi there, I use rt-3.8.1 on a FreeBSD6.2 box. Here's my cronjob: 0 * * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL -- search-arg (Status='new' OR Status='open' OR Status = 'stalled') -- action-arg RecordTransaction: 0 --action RT::Action::EscalatePriority /dev/null 2/dev/null

Re: [rt-users] cannot attach files to tickets via web interface

andys wrote: Hi, Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach files to replies etc to tickets. I also had the problem with versoin 3.6.6. Apparently this was working previously, the only thing that I can think that has changed is that we now use SSL (but Im

Re: [rt-users] Using Scrips to call an external command

Ben Robson wrote: Is there a way to have a Scrip call an external (command-line) perl script? [...] something needs attention. Is there a way I can implement an OnCreate Scrip to call the perl script, sending input to it via stdin? I'm basically using system(echo \$HE did $WHAT to

Re: [rt-users] Missing Links in 10 highest priority tickets I own

On Fri, 30 Nov 2007 14:01:08 +0100, [EMAIL PROTECTED] said: First, the Links in the list 10 highest priority tickets I own disappeared for all users, then i tried some other configurations, and (at least i thougt) the links worked again for all users. Now i remarked, that i am the own user

[rt-users] RT 3.8: Script - Notify requestors and other recipients

Hi, When i reply/resolve a problem and include an email address on the cc: field, RT fires two differente messages, one for the requestor and another for the other email address. This is a problem because i want both requestor and the other recipient (in cc: field) gets only one message

Re: [rt-users] cannot attach files to tickets via web interface

Hi Matthew, thanks for the mail. I have tried changing the home dir of www (and checked this is actually the user that apache is running as) and set the priveledges etc, restarted apache, logged out of and back into RT but I still see exactly the same problem :S thanks Andy. Matthew

[rt-users] cannot attach files to tickets via web interface

Hi, Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach files to replies etc to tickets. I also had the problem with versoin 3.6.6. Apparently this was working previously, the only thing that I can think that has changed is that we now use SSL (but Im not aware this

Re: [rt-users] Commands by email

On Tue 14.Oct'08 at 13:00:10 +0200, Richard Hartmann wrote: Hi all, I thought RT 3.8.x had email commands incorporated and does not need CommandByMail, any more. Yet, I can't see anything in the docs/wiki about it. I don't want to enable the plugin without checking if that is the right

Re: [rt-users] Modify the Create Ticket screen

mind sharing how exactly you fixed it so all can benefit (and by all i mean me.. lol)? :) -gabe -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Kenneth Crocker Sent: Friday, October 10, 2008 6:09 PM To: rt Users Subject: [rt-users] Modify the Create

Re: [rt-users] Modify the Create Ticket screen

Gabriel, Sure. However, a warning. To modify RT screens and such, you have to get into code that can be real hard to follow, at least for me as I'm a beginner perl guy. First, copy /share/html/Ticket/Create.html to /local/html/Ticket/Create.html. MAke your changes to your local copy.

Re: [rt-users] cannot attach files to tickets via web interface

Hi, Ok I resolved that issue, for some reason it wasnt using the temp dir of the www user, even when I put a dir called tmp in there. But I had a read through the CGI.pm file and found that after the home dir the first place it tries is /usr/tmp which did exist but wasnt writeable by www,

Re: [rt-users] RT Upgrade 3.2.2 - 3.8.1: HTML::Mason goes intoinfinite loop.

Did I ask the question the wrong way? At this point, any ideas are appreciated. Has anyone successfully upgraded their database from =3.2.2 to 3.8.1? --Buck -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Golemon, Buck Sent: Monday, October 13, 2008

[rt-users] RT Attachment issue from 3.6.3 to 3.8.1

Hi All, I've upgraded my RT system from 3.6.3 to 3.8.1 successfully (Both versions are running with MYSQL 5). However I can't get the 3.8.1 to work with attachments. All Word,Excel,Jpg and other documents display as garbage. Then as a test I've installed a fresh RT 3.8.1 onto a another system.

Re: [rt-users] Approval workflow problem

Hi sunnavy 1 I checked the scrip, my RT seems to have it. Some info are below: (1) my RT view http://www.nabble.com/file/p19986078/10.png (2) Custom action preparation code(copy from RT web interface): # --- # return(0)

[rt-users] themes?

Hi I upgraded my RT installation to 3.8.1 and have now completely lost all of the themes. Can someone point out where I might be able to change the setting( or configuration) to allow the use of themes? In the preferences, I have set it to web2, but at the moment, it only shows a non-graphical