Often in our organization, we have a whole list of tasks for which we
compose a bulleted list in an email and create a ticket. Often, we want
to divide the work on individual list items into separate tickets for
different people to work on.
I've written a scrip action to create tickets for each
Hi Hanane,
Do you know how http://rt3.fsck.com/Ticket/Display.html?id=8721
http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede2107b14
6100b159259d7 results=915934c49ede2107b146100b159259d7 the action in the
link i.e, to ask for login when the ticket link is clicked can be
John Arends wrote:
I did some poking around in the database and couldn't find anything
obvious, but what you suggest is my theory. It's probably something in
the Attachments table since there isn't a whole lot of data stored in
the Transactions table as best as I can tell.
I looked at the
Hello Kevin,
Here is an example of exactly what I need. Follow this link
http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede21
How to get this done, any idea..?
Thanks
Manohar
-Original Message-
From: H Manohar rayker [mailto:manoha...@glowtouch.com]
Sent:
Hello,
I've a question/request about RT that I have been neither able to
resolve from myself, nor have I found it at the RT wiki or googling this
mailing list.
I'm newbie using RT. I'm installing an organizational RT (ver. 3.8.2).
We have some departments that are autonomous of each other.
Hi all,
I am having the same problem as Jeremy here. Nobody replied since january...
can somebody help please?
We just added some queues to out RT installation; these queues are to be used
by an entirely new set of users, and we need then to have a different subject
tag.
If I understand
Hi, minor comment in the version box at the bottom of the screen the copyright
message is out of date says RT 3.8.3 Copyright 1996-2008
Simon
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On May 28, 2009, at 11:01 PM, H Manohar rayker wrote:
Please suggest what I can do with this or where might the chances of
misconfiguration of RT? I am using basic method of authentication for
apache.
It sounds like you've misconfigured RT's WebExternalAuth,
because you're not getting a
Normally I wouldn't ask this question without doing some more research
on my own, but I'm under the gun to get this setup as soon as possible.
I have done a fresh installation of RT 3.8.3, enabled the ___Approvals
queue, added the following scrip and templates:
scrip
Description: Create CR
hi all,
is it possible to send a notification with a value of cutom field,
thank you
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
On May 29, 2009, at 9:42 AM, Jeremy Winder wrote:
Normally I wouldn't ask this question without doing some more research
on my own, but I'm under the gun to get this setup as soon as
possible.
I have done a fresh installation of RT 3.8.3, enabled the ___Approvals
queue, added the
RT 3.8 seems to handle HTML a lot better, as the issue we were having
went away after updating. The update to 3.8.2 from 3.6.5 had been
planning for several months, so we went ahead and were pleasantly
surprised that the update resolved the problem.
We did a little more troubleshooting, and it
Does anyone have a suggestion on creating a template for ticket creation
that fills in specific AdminCCs and places a template in the body?
I've had some pretty good luck using RTFM for canned replies to tickets,
but I don't see an obvious way to use data from RTFM for ticket creation.
If I set RT_SiteConfig.pm with ($LogToSyslog, undef) and /etc/syslog.conf to
rt.none will it stop sending the log entries to /var/log/messages? I have a
separate log file set up and I don't want to see the information being written
twice.
-Mathew
--
Keep up with my goings on at
Try
{$Ticket-FirstCustomFieldValue('Your_Custom_Field_Name')}
in the body of the template!
Regards;
Roy
hanane ourdani wrote:
hi all,
is it possible to send a notification with a value of cutom field,
thank you
___
Hunane,
Here's a copy of a template we use for resolved tickets. It includes
Ticket info, CF info and any comments made while resolving the ticket:
Subject: Request Titled: {$Ticket-Subject} has been Resolved!
This ticket has been resolved. DO NOT REPLY to this message!
It will stop, but separate file is bad for production. Use syslog or screen.
On Fri, May 29, 2009 at 7:28 PM, Mathew mathew.sny...@gmail.com wrote:
If I set RT_SiteConfig.pm with ($LogToSyslog, undef) and /etc/syslog.conf to
rt.none will it stop sending the log entries to /var/log/messages? I
So instead of using $LogToFile I should use $LogToSyslog and configure syslog
to separate everything out?
Ruslan Zakirov wrote:
It will stop, but separate file is bad for production. Use syslog or screen.
On Fri, May 29, 2009 at 7:28 PM, Mathew mathew.sny...@gmail.com wrote:
If I set
Log to syslog and configure it or to screen and configure apache logs
On Fri, May 29, 2009 at 8:49 PM, Mathew mathew.sny...@gmail.com wrote:
So instead of using $LogToFile I should use $LogToSyslog and configure syslog
to separate everything out?
Ruslan Zakirov wrote:
It will stop, but
Hello,
I am running 3.8.1 and early on during testing tickets were created with
an e-mail address in the CC: field to a person not yet an RT-user.
Later when trying to add that person as a user
(Configuration-Users-Create) the create user will fail with the message:
User xyz: Email address
On 05/29/2009 01:16 PM, Richard Knowles wrote:
Hello,
I am running 3.8.1 and early on during testing tickets were created with
an e-mail address in the CC: field to a person not yet an RT-user.
Later when trying to add that person as a user
(Configuration-Users-Create) the create user will
On a legacy system, I have RT configured to use Sendmail or Postfix (not
sure) for sending/receiving e-mail.
On a new system (replacing the legacy system), can RT be configured to
send/receive e-mail via SMTP relay? If so, how would I accomplish this?
Would additional configuration need to be
Richard,
Are you using the LDAP authorization extension? If so, they could
only be added if your configuration settings had
Set($LdapAutoCreateNonLdapUsers, 1); Set($CanonicalizeOnCreate ,
1);.. This would mean that the email creating the ticket also caused
the CC email address to be
Thanks,
That was the problem. The user was autocreated when added as a watcher
which was a mistake. I cleared the email line and disabled the user and
things are fine now.
Richard Knowles
On Fri, 29 May 2009, Jeff Voskamp wrote:
On 05/29/2009 01:16 PM, Richard Knowles wrote:
Hello,
On Fri, May 29, 2009 at 12:22:15PM +0200, Guadagnino Cristiano wrote:
Hi all,
I am having the same problem as Jeremy here. Nobody replied since january...
can somebody help please?
We just added some queues to out RT installation; these queues are to be used
by an entirely new set of
Hi,
Should this work on 3.8.3?
I'm trying it with this in the Custom Action:
$RT::Logger-info(AutoCcOwnerScrip);
my $last_id = $self-TransactionObj-NewValue;
my $temp_user = RT::User-new();
$temp_user-Load($last_id);
my $last_email = $temp_user-EmailAddress();
$RT::Logger-info($last_email);
1) may be you forgot to set action to user defined
2) RT::User-new(); should be called with current user: RT::User-new(
$self-TicketObj-CurrentUser );
3) you don't check any errors
On Sat, May 30, 2009 at 1:59 AM, Gavin Henry gavin.he...@gmail.com wrote:
Hi,
Should this work on 3.8.3?
I'm
http://wiki.bestpractical.com/view/Template
On Fri, May 29, 2009 at 6:18 PM, hanane ourdani
hanane.ourd...@gmail.com wrote:
hi all,
is it possible to send a notification with a value of cutom field,
thank you
___
2009/5/29 Ruslan Zakirov ruslan.zaki...@gmail.com:
1) may be you forgot to set action to user defined
Nope, checked that.
2) RT::User-new(); should be called with current user: RT::User-new(
$self-TicketObj-CurrentUser );
OK, changed.
3) you don't check any errors
For example? Should they
Jo Rhett wrote:
Simple. You get one notification for being the owner. You get
another for being a watcher of the queue, which is the Bcc message.
There's no way to avoid that I've found.
The queue has no watchers in this case.
The problem does seem to have disappeared since the upgrade
30 matches
Mail list logo
