Hi Together,
just play around with Upgrading RT 3.6.5 to 3.8.7, upgrade is smooth so far,
but AT seems to make problems:
1. On Config-AT-Admin-Types i get:
Can't locate object method ACLEquivalenceObjects via package
RTx::AssetTracker::System at /opt/rt3/bin/../lib/RT/Principal_Overlay.pm line
Well, now we're making progress! Thanks, Bill. No offense taken. The errors are
in my setup of RT::Authen::ExternalAuth variables in RT_SiteConfig.pm.
I didn't realize mysql was so case-sensitive and the different values hadn't
really registered with me. Changing the table variable in
Joop,
Will do. Thanks.
Kenn
LBNL
On 1/13/2010 10:41 AM, Joop van de Wege wrote:
Ken Crocker wrote:
To list,
I finally got 3.8.6 up in Linux. In testing it out, I found that when
I made changes to the arrangement in my home page, nothing worked. I
tried moving a few queries around from
On Wed, Jan 13, 2010 at 03:21:34PM +0100, L B wrote:
Hi,
My question is in the subject. I see many things (most of them
outdated) in the wiki, but none looks like the one I want.
My problem is simple and IMO should be part of the
RT-Authen-ExternalAuth plugin. This plugin is nice to
On Tue, Jan 12, 2010 at 10:14:35AM -, Mark Farrington wrote:
Ok,
I've got somewhere with this following falcone's advice.
Jason
If you have time to turn this into a patch and send it along to
bug-RT-Authen-ExternalAuth at rt.cpan.org it'd make it a lot easier
for us to see in context
On Wed, Jan 13, 2010 at 02:13:40PM -0500, slamp slamp wrote:
Is anyone using this?
http://wiki.bestpractical.com/view/AddTicketHistoryToMail
For some reason, it wont add any correspondence from AdminCc. I only
have 1 AdminCc.
All other transactions are added skipping anything from an
On Thu, Jan 14, 2010 at 11:20:17AM -0500, Michael James wrote:
Well, now we're making progress! Thanks, Bill. No offense taken. The errors
are in my setup of RT::Authen::ExternalAuth variables in RT_SiteConfig.pm.
I didn't realize mysql was so case-sensitive and the different values hadn't
I'm going to think about it, but the problem I see it that email
addresses might not be unique (I mean we can have two AD accounts with
the same email address).
I have already done a script to mass-rename email addresses to AD
logins, because we use AD authentication for a long time and we
Truly. I decided the same thing myself after about 10 extra minutes of thinking
about it. I removed the MySQL external authentication and just let it use LDAP.
This was my 1st implementation of this plugin and I didn't get it in the
beginning.
thanks for everyone's help.
Mike
Kevin Falcone
Hi, guys.
What the heck the following means? I retrieved it from /var/log/mail.log, on
the same server where Request Tracker is installed.
The thing is I want to create a ticket automatically when a new e-mail message
arrives. I've installed fetchmail to retrieve e-mails messages from other
LB,
This would be REALLY help for me. I've been doing this one user at a
time whenever I get some frre time (which isn't ofetn). I'd love a copy
of your code. Thanks.
Kenn
LBNL
On 1/14/2010 10:34 AM, L B wrote:
I'm going to think about it, but the problem I see it that email
addresses
On Thu, Jan 14, 2010 at 05:08:35PM -0200, Wagner Pereira wrote:
Hi, guys.
What the heck the following means? I retrieved it from /var/log/mail.log, on
the same server where Request Tracker is installed.
The thing is I want to create a ticket automatically when a new e-mail
message
Why bother with that, when you just need to change the attribute you're
using for the account name. Here's a sanitized version of my
RT_SiteConfig.pm
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here,
On Thu, Jan 14, 2010 at 07:34:56PM +0100, L B wrote:
I'm going to think about it, but the problem I see it that email
addresses might not be unique (I mean we can have two AD accounts with
the same email address).
Yep, this is one of the complications. You'd have to canonicalize it
back to
On Thu, Jan 14, 2010 at 12:17:40PM -0800, Gary Greene wrote:
Why bother with that, when you just need to change the attribute you're
using for the account name. Here's a sanitized version of my
RT_SiteConfig.pm
If this works for email creation of AD users, fantastic.
I've heard many reports of
Kevin,
I think I already did that. I created a file named .fetchmailrc on the
same RT directory.
Look:
rtracker:/etc/request-tracker3.6# vim .fetchmailrc
set daemon 60
poll imap.pop-sp.rnp.br proto imap username rt password rt_pass mda
/usr/bin/rt-mailgate --url https://rt.pop-sp.rnp.br/rt
On Thu, Jan 14, 2010 at 06:36:44PM -0200, Wagner Pereira wrote:
Kevin,
I think I already did that. I created a file named .fetchmailrc on the
same RT directory.
Then you need to figure out how it got into postfix
Check the fetchmail and RT logs
-kevin
Look:
To List,
Now that I'm playing with our new test installation of 3.8.7, I have
some questions about the new privileges. For all questions, assume ALL
Users are Privileged:
1) When applying the ForwardMessage to a group of users, how is that
different than using Reply? does it just forward the
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On 1/14/10 3:45 PM, Ken Crocker wrote:
2) What's the difference between CreateDashboard and the other
CreateXXXDashboard rights?
CreateOwnDashboard, ModifyOwnDashboard, DeleteOwnDashboard, and
SeeOwnDashboard lets the user operate on dashboards on
Gary,
Thanks. I'll look that over. We use LDAP as well, so this might make it
all easier. Thanks.
Kenn
LBNL
On 1/14/2010 12:17 PM, Gary Greene wrote:
Why bother with that, when you just need to change the attribute you're
using for the account name. Here's a sanitized version of my
My boss wants to create a few customized reports in RT. How would I go about
adding more reports than the current default three reports built into 3.8.1?
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Phone: (408) 240-1239
Shawn,
Thanks. We don't run any cron jobs, so I'll have to take a look at that
process. I'm not very familiar with Dashboards anyway, but from what
I've seen, it looks like a method to set up a query to run via the
browser within a session based on some parameters (date/time?). I'm
assuming
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On 1/14/10 4:23 PM, Ken Crocker wrote:
Shawn,
Thanks. We don't run any cron jobs, so I'll have to take a look at that
process. I'm not very familiar with Dashboards anyway, but from what
I've seen, it looks like a method to set up a query to run
rtstats add-on.
On Thu, 14 Jan 2010, Gary Greene wrote:
My boss wants to create a few customized reports in RT. How would I go about
adding more reports than the current default three reports built into 3.8.1?
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650)
Is this from the RTx::Statistics extension? If not, can you point me to the
URL for this add on?
On 1/14/10 1:30 PM, elsif j...@elsif.net wrote:
rtstats add-on.
On Thu, 14 Jan 2010, Gary Greene wrote:
My boss wants to create a few customized reports in RT. How would I go about
adding
On 14 Jan 2010, at 7:06 pm, rt-users-requ...@lists.bestpractical.com
wrote:
Unless you're authenticating against a custom mysql database, there is
no need to tell RT::Authen::ExternalAuth about RT's internal database
tables.
It sounds like you want to tell RT::Authen::ExternalAuth to only
Hello,
I would like to build a scrip that on condition repoen, autoreplies
to the requestor, and changes the status of the ticket back to its
former status.
Is there a way to do this? I think I've located a way to set the
status back, but how can I perform an autoreply using the template
Hello, RT users and especially those who speak russian.
В ближайший вторник (19 января) в Москве пройдет открытая встреча с
пользователями. Подробности можно прочитать на сайте
http://request-tracker.ru [1].
[1] http://request-tracker.ru/node/489, http://request-tracker.ru/node/483
--
Best
Hello again,
Now for those who doesn't speak and/or read Russian, but is in Moscow
on Tue, 19 Jan 2010. Sure, we're happy to see you on the meeting. Can
not promise slides and talk in english, but I will do my best to
answer you questions about RT or other bps' products.
Details:
Date: Tue, 19
I'll try Ken's tip and let you know the results.
I'll also reply to this this thread with my script (probably end of)
next week once it's cleaned up.
--
LB
On Thu, Jan 14, 2010 at 10:14 PM, Ken Crocker kfcroc...@lbl.gov wrote:
Gary,
Thanks. I'll look that over. We use LDAP as well, so this
On 01/15/2010 02:20 AM, Alex Balashov wrote:
2. I really wish that the From header on correspondence received from
the customer into the ticket and copied to AdminCcs and the ticket owner
via e-mail notifications would contain not only their sending display
name, but also their real sending
Greetings,
I apologise if this has been asked a lot already, but I couldn't find
anything pertinent in the archives. The obligatory newbie apologia is
definitely in order.
I am rather perplexed as to what scrip and template strategies I can
adopt to normalise the flow of e-mail associated
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