Re: [rt-users] emailing a group when a new ticket is filed

Add the group as a CC watcher of the queue (or ticket) that you are interested in. For queues: Configuration - Queues - QueueName - Watchers and there add your group as CC or AdminCC. For a single ticket: Display the ticket - People and there look for the group and add it as a watcher.

Re: [rt-users] Create child or dependency ticket in a different queue?

Have you tried to first create hte dependant ticket on the queue that you want and then link both tickets? You can do it by clicking on Links instead of on Create. Editing Links allows you to create a link to an existing ticket (without creating a new ticket). Hence, you can choose an

Re: [rt-users] RT-Users Digest, Vol 73, Issue 36 Can't call method as_string

Hello, Is anybody going to reply me Awaiting for reply. Thanks and regards, SSR +919372525408 Message: 2 Date: Thu, 15 Apr 2010 07:43:07 -0400 From: red...@linuxmail.org To: rt-users@lists.bestpractical.com, falc...@bestpractical.com Subject: Re: [rt-users] Can't call

Re: [rt-users] Create child or dependency ticket in a different queue?

Hi, check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata http://github.com/bestpractical/rt-extension-cloneticket-withdatathis add on gives you much more options! Torsten 2010/4/26 Nick Kartsioukas change+lists...@nightwind.netchange%2blists...@nightwind.net When

Re: [rt-users] Create child or dependency ticket in a different queue?

Maybe checkout also this extension: http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue Am 27.04.2010 10:32, schrieb Torsten Brumm: Hi, check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata

[rt-users] Can't call method id on unblessed reference at /opt/rt3/bin/../lib/RT/Interface/Web.pm line 235

Hi; rt-3.8 modperl 2 apache 2 I had few reports from my rt users with the following error: Can't call method id on unblessed reference at /opt/rt3/bin/../lib/RT/Interface/Web.pm line 235 They get this when ever a session have expired , and the only cure is to kill the browser (all tabs)

Re: [rt-users] Problem configuring RT Timezone

Hi Ruslan, Thanks for the response and apologies for the delay in replying. You are correct it does seem to be an issue with mod_perl and ENV being untied. I found another reference to this issue here: http://aspn.activestate.com/ASPN/Mail/Message/perl-mod_perl/3594080 What would be the

[rt-users] 3.8.7 Internal Server Error

According to my HelpDesk staff they were able to click the link when in the People Section of a ticket and it would bring up the user info and they can no longer do that without increased privileges. I can fix this by giving then AdminUser and ShowConfig but I was hoping to avoid this if

Re: [rt-users] emailing a group when a new ticket is filed

Carlos, I was going to respond the same way, but that is more than cc a group when a ticket is filed ^ On 4/27/2010 2:18 AM, Carlos Garcia Montoro wrote: Add the group as a CC watcher of the queue (or ticket) that you are interested in. For queues:

[rt-users] create Requester without an email

Hi all, we use RT to manage a support Queue for software. The support team field many questions from both email and a forum. Not all support requests get a ticket and support staff create tickets manually setting the Requester email. We'd like to use the same queue for some support

Re: [rt-users] Create child or dependency ticket in a different queue?

Carlos, The StrictACl setting must be zero for that to work. *Set($StrictLinkACL, 0); # ‘0’ allows links to other Queues* Kenn LBNL ** On Mon, Apr 26, 2010 at 11:23 PM, Carlos Garcia Montoro cgar...@ific.uv.eswrote: Have you tried to first create hte dependant ticket on the queue that

Re: [rt-users] Problem configuring RT Timezone

Hello Kim, On Tue, Apr 27, 2010 at 6:02 PM, Kim Covil cov...@lmax.com wrote: Hi Ruslan, Thanks for the response and apologies for the delay in replying. You are correct it does seem to be an issue with mod_perl and ENV being untied. That's it. I found another reference to this issue here:

Re: [rt-users] Problem configuring RT Timezone

Thanks Ruslan, That fixed it for us. It has however revealed a different issue. The date formatter RFC2616 (HTTP) seems to be doing something strange with the timezone. From lib/RT/Date.pm: sub RFC2616 { my $self = shift; my %args = ( Date = 1, Time = 1, @_,

Re: [rt-users] Problem configuring RT Timezone

It's a typo in the code :( Replace -RFC2822( @_ ); with -RFC2822( %args ); On Tue, Apr 27, 2010 at 8:45 PM, Kim Covil cov...@lmax.com wrote: Thanks Ruslan, That fixed it for us. It has however revealed a different issue. The date formatter RFC2616 (HTTP) seems to be doing something strange

[rt-users] Help adding links to things

Hi all - Running RT 3.8.7 on Ubuntu 9.10. I guess I'm kind of looking for recommendations and/or a how-to. What would be my best option to add links to things (things being our wireless management site, blackboard admin, res hall registration admin web pages, etc...) on the main page of a

[rt-users] Question about using an external SMTP server

We're tightly controlling port 25 on our site here, so using the local method for sending email is a no go. I read something about installing mailgate on the smtp server here, but that has some people... nervous My boss seems to think it should be a matter of switching a line or two to set a

Re: [rt-users] Question about using an external SMTP server

You should be able to set up postfix using the parameter 'relayhost' for relaying, you can specify a different port if needed. This would allow you to still use the sendmail commands to send. This is assuming you can still receive on port 25 for MX deliveries. Otherwise you may have no choice

Re: [rt-users] Question about using an external SMTP server

ahh, nevermind, I got it... Set($SMTPServer, '##'); Set($SMTPFrom , 'r...@rt.#.com'); but now, my question has evolved slightly.. email seems to be successfully sent out, but I get the email saying reply to this address if you have questions, etc... I reply to it, and nothing

Re: [rt-users] Question about using an external SMTP server

Assuming the SMTPFrom setting isn't overriding the reply addresses specified in the queue config queue@ queue-comment@ etc. You may need to rebuild the alias hash with the newaliases command. Are you getting any bounces from your smtp? Chris Hall wrote: ahh, nevermind, I got it...

Re: [rt-users] Question about using an external SMTP server

Ideally it would be on the RT server itself. The SMTP relaying and MTA are technically separate. You can do just local deliveries on the RT server which accepts port 25 smtp traffic but think of it as the final relay destination. You would also have to set up the MTA to recognize the hostname

Re: [rt-users] Question about using an external SMTP server

On Tue, Apr 27, 2010 at 3:59 PM, Chris Hall hir...@gmail.com wrote: well.. none yet.  I think I see where I've mis-stepped.  the modifications to /etc/aliases needs to be ON the SMTP server, not the RT server, is that correct?  and if so, that means I need to install the rt-mailgate on the

Re: [rt-users] create Requester without an email

I should qualify this: I can create users without an email if I manually go and add a user. What I want to be able to do is add a user name in the Requester field when creating tickets and have that user created as it would were it an email address. Possible? Paul O'Rorke

Re: [rt-users] Can't locate object method _Accessible

Thank you to Martin Drasar, Jerrad Pierce, and Ian Pellew for their replies to my query. However, the problem remains unresolved and hasn't really been addressed here. Note that RT was working on exactly the same port with exactly the same Apache configuration. I had an opportunity to abort a