On Sun, Nov 14, 2010 at 12:15:27PM -0800, Shannon Adams wrote:
RT 3.8.8
I am trying to come up with a way to only send outbound/auto response e-mails
for new RT tickets if the ticket is auto created based on an inbound email.
That part is working fine. But, if I use the new ticket in
Dear RT Community,
My RT was working with with below config:
Set(@Plugins, qw( RT::Extension::SLA));
After setup RTFM 2.4.2 my config look like this:
Set(@Plugins, qw( RT::Extension::SLA RT::FM));
Once I restart apache, I found RTFM link in my RT home page but when new ticket
is
We migrated from rt2 to rt3.8.2 around 18 months ago and everything
seemed to work fine, however have noticed an issue with one user who
has a default RT footer added to his correspondence and i cant quite
figure out how to remove it. Besides its quite broken anyhow and not
any/much use to us.
On Mon, Nov 15, 2010 at 11:46:59AM +, Mel Allezbleu wrote:
We migrated from rt2 to rt3.8.2 around 18 months ago and everything
seemed to work fine, however have noticed an issue with one user who
has a default RT footer added to his correspondence and i cant quite
figure out how to remove
On Mon, Nov 15, 2010 at 11:59 AM, Emmanuel Lacour
elac...@easter-eggs.com wrote:
On Mon, Nov 15, 2010 at 11:46:59AM +, Mel Allezbleu wrote:
We migrated from rt2 to rt3.8.2 around 18 months ago and everything
seemed to work fine, however have noticed an issue with one user who
has a default
Hi All
Have a small glitch with the mobile interface. Im running 3.8.8 and mobile
0.99
When a case is created in rt and a mail is sent to the members of the queue,
the ticket url is of the format:
https://rt.blah.com/Ticket/Display.html?id=174184
This works fine for the full interface and
On Mon, Nov 15, 2010 at 11:46:59AM +, Mel Allezbleu wrote:
We migrated from rt2 to rt3.8.2 around 18 months ago and everything
seemed to work fine, however have noticed an issue with one user who
has a default RT footer added to his correspondence and i cant quite
figure out how to remove
Anyone know if RTFM may be configured to send e-mail upon creation
and/or modification of an article? If so, is there doc on how to
configure this?
Thanks.
-Jeff
When building a query, I'm seeing only Custom Fields that are global
in the Query Builder under Display Columns / Add columns.
I want to include a column in the output that includes a Custom Field
that is not global. Anyone know if this is possible and/or why
non-global fields are not listed in
We'd like to automate the production of pretty charts/graphs of RT data
for management.
I wondered if anyone is using a 3rd party tool (Microsoft Reporting
Services, www.eclipse.org/birt) for advanced reporting and analytics of
RT tickets and have suggestions/recommendations on tools and/or
Hi List,
am I right when I say that the right to merge tickets is included in
the right modify tickets (at least in RT 3.6.7)? Therefore there is no
easy way to prevent the user of merging tickets? Is there maybe another way?
Thanks for an quick answer.
Violetta
--
For those using Red Hat, use this cpan configuration:
% cpan
cpan o conf makepl_arg INSTALLDIRS=site
cpan o conf commit
That way, whenever Red Hat updates perl, packages installed via CPAN won't
get overwritten.
--
Mathieu Longtin
1-514-803-8977
On Fri, Nov 12, 2010 at 2:05 PM, Jeff Blaine
I am attempting to disable the Global 'On Create Autoreply' scrip so that I can
write specific Autoreply scrips for individual Q's. So, I went into the Scrip
and set the Condition to '-' (nothing). Now the httpd process will not start. I
found some previous postings about Scrips with
On Mon, Nov 15, 2010 at 08:48:37AM -0800, Kurt Engle wrote:
I am attempting to disable the Global 'On Create Autoreply' scrip so that
I can write specific
Autoreply scrips for individual Q's. So, I went into the Scrip and set the
Condition to '-'
(nothing). Now the httpd process
On Mon, Nov 15, 2010 at 10:30:16AM -0500, Jeff Lucas wrote:
Anyone know if RTFM may be configured to send e-mail upon creation
and/or modification of an article? If so, is there doc on how to
configure this?
There aren't currently any scrips available on non-ticket objects.
In theory you
Hi. I'm trying to have RT mail us for all unowned tickets that are 14
days or older. I am using the line below, but it seems to be emailing
me for all unowned tickets and ignoring the 'Created' part of the
query. Can someone please tell me what I'm doing wrong? This seems
like it should be
hi,
did you found a solution for the problem?
the saved searches worked only for my root user and when i add a user root
rights, but these rights to much for this user.
greetings
gregor
Greg,
What about the Search rights, LoadSavedSearch, ShowSavedSearch, etc.?
Kenn
LBNL
On Mon, Nov 15, 2010 at 9:59 AM, Gregor Binder gregor.bin...@gmx.netwrote:
hi,
did you found a solution for the problem?
the saved searches worked only for my root user and when i add a user root
rights,
Jeff,
RT doesn't know what non-Global Custom Fields to show you until you select a
Queue to Query from. Because these Custom Fields are assigned to certain
Queues, you have to tell RT which Queues you want to see so it can show you
the Custom Fields available.
Kenn
LBNL
On Mon, Nov 15, 2010 at
these rights are set to the user but doesn't take effect.
gregor
- Forwarded Message -
Greg,
What about the Search rights, LoadSavedSearch, ShowSavedSearch,
etc.?
Kenn
LBNL
On Mon, Nov 15, 2010 at 9:59 AM, Gregor Binder
gregor.bin...@gmx..net wrote:
hi,
did you
Greg,
We grant these rights Globally to ALL Privileged users and have no problem
with them.
Kenn
LBNL
On Mon, Nov 15, 2010 at 10:25 AM, Gregor Binder gregor.bin...@gmx.netwrote:
these rights are set to the user but doesn't take effect.
gregor
- Forwarded Message -
Greg,
What
I have a few tickets which, when opened, did not properly wrap lines.
The entire issue statement is a single line. When the ticket is selected
and the issue is displayed, RT only shows me the left-most characters
of the statement. Is there a way to edit that statement to insert the
needed NL
Dave,
Set your RT_SiteConfig.pm settings to:
*Set($MessageBoxWrap, HARD);*
*Set($MessageBoxRichText, 0);
*
*Set($PlainTextPre, 1);*
*Set($PlainTextMono, 1);*
This works for us.
Kenn
LBNL
On Mon, Nov 15, 2010 at 11:01 AM, CLOSE Dave (DAE)
dave.cl...@us.thalesgroup.com wrote:
I have a few
I asked the same thing last week, but updating to version 0.99 from CPAN
fixed it for me, the mobile browser is automatically redirected to the
mobile ticket show URL.
I am seeing the same problem that John Arends reported though, the link
to switch to the full interface does not work for me.
i gave these rights to all users and groups that i found in my system but it
doesn't work. but i have one group for the admins an in this group i can create
a saved-search but these search then appears on all users that are members of
the admin group.
but the single user savedsearch have the
Greg,
We are now on 3.8.7, but have had these privileges granted Globally since
3.4.5 and have never had a problem. Perhaps you are granting these rights at
a level that is too granular. I see no reason to keep these rights from
anyone, so why not keep it simple and grant them globally to all
I asked:
I have a few tickets which, when opened, did not properly wrap lines.
The entire issue statement is a single line. When the ticket is
selected and the issue is displayed, RT only shows me the left-most
characters of the statement. Is there a way to edit that statement to
insert
Through admin error, during a practice migration of Postgres to Oracle[1],
about 5% of the GroupMembers table was deleted[2].
So far, things have been working fine. It was all recent changes, a few of
which I was able to remember. However, one user is experiencing odd behavior
likely linked to
On Mon, Nov 15, 2010 at 04:24:22PM -0500, Josh Narins wrote:
Through admin error, during a practice migration of Postgres to Oracle[1],
about 5% of the GroupMembers table was deleted[2].
Is the cached-group-members table intact? You can likely recover all the data
from that, though I'm
Hi everyone!
I'm using rt 3.8.8 with debian linux 5.0 and postgresql 8.3.12.
When sending e-mail with an attachment to RT, i receive following error
message:
Ticket could not be created due to an internal error
After some investigation i discovered, that this error occurs only, when
Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnar...@seniorbridge.com
SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com
SeniorBridge Statement of
Hi again!
I should probably clarify that problem is related to iso-8859-1 special
characters. Exapmle filename i used for testing was öüõä.txt.
Attachments, that do not contain those characters will not cause the
problem.
All the best,
Joosep MEus
On 11/15/2010 11:32 PM, Joosep Meus wrote:
Sorry, wasn't obvious I sent anything last time because of spurious signature
insertion.
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: Monday, November 15, 2010 4:27 PM
On Mon, Nov 15, 2010 at 04:24:22PM -0500, Josh Narins wrote:
Through admin error, during a practice migration
On Mon, Nov 15, 2010 at 11:39:42PM +0200, Joosep Meus wrote:
Hi again!
I should probably clarify that problem is related to iso-8859-1
special characters. Exapmle filename i used for testing was
öüõä.txt. Attachments, that do not contain those characters will
not cause the problem.
this
Using version 3.8.8 of RT with perl 5.8.8 and Oracle, I tracked down this
problem:
- Reply to an existing ticket using an email agent that will encode emails
in UTF8
- Put a non ascii character in the subject
- The email gets recorded with crap in the subject rather than the properly
encoded
On Mon, Nov 15, 2010 at 04:52:58PM -0500, Josh Narins wrote:
Sorry, wasn't obvious I sent anything last time because of spurious signature
insertion.
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: Monday, November 15, 2010 4:27 PM
On Mon, Nov 15, 2010 at 04:24:22PM -0500,
On Mon, Nov 15, 2010 at 11:39:42PM +0200, Joosep Meus wrote:
Hi again!
I should probably clarify that problem is related to iso-8859-1
special characters. Exapmle filename i used for testing was
öüõä.txt. Attachments, that do not contain those characters will
not cause the problem.
this
37 matches
Mail list logo
