On Fri, Feb 28, 2014 at 11:55:22AM +0900, Hajime Takase wrote:
When I change the 'subject' of ticket on correspondence,new ticket is
created or the message
goes to the different ticket even there was no authority to create or
reply in that queue.
Example;
[support #100]a to
On Thu, Feb 27, 2014 at 10:47:37PM +, Emil Støa wrote:
Oh, and in keeping with best pratices i should ofcourse tell you something
about my
environment. Totally forgot, sorry J I've been using v3 for a long time,
and I'm currently
trying out 4.0.2 and that's why I'm looking into
On Fri, Feb 28, 2014 at 09:36:24AM +0100, Pablo Fernandez wrote:
The Reponse type is nice and dynamic... but the Resolve type is very
static: either the ticket
original due date, or nothing.
It would be ideal to make it $ticket-CreatedObj-Unix +
TIME_SPENT_IN_IGNORED_STATES.
On Fri, Feb 28, 2014 at 08:49:10AM +, GARCIA PEREZ, Alberto (Alberto)** CTR
** wrote:
I have just upgrade de RT from 3.6.6 to 4.0.4
I have an issue with a bad formation in the URL when I search for some
tickets.
To reproduce the issue, I search a ticket or use the quick
On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote:
I was wondering... is there a way I can delay (a fixed amount of time)
the Due Date on all tickets that match some criteria (like being in
stalled state)?
I was thinking of using rt-crontool for that task as a sort of way to
On Fri, Feb 28, 2014 at 02:02:58PM +0100, Marko Cupać wrote:
Every now and then I can't log into rt, and I see the following
critical error:
[3824] [Fri Feb 28 12:54:02 2014] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
On Sat, Mar 01, 2014 at 05:34:51PM +, Simon Wilcox wrote:
I created a new Scrip, On Create Autoreply to All which used the new
Autoreply To All action instead of Autoreply To Requestor.
I assume you also have
Hi,
According to the RT 4.2 docs, MySQL does not support native full-text indexing:
http://www.bestpractical.com/docs/rt/4.2/full_text_indexing.html#MYSQL
According to the MySQL docs, there is support for full-text indexing
for both MYISAM and InnoDB tables as of MySQL 5.6:
On 3/3/14 2:58 PM, Tim Gustafson wrote:
Hi,
According to the RT 4.2 docs, MySQL does not support native full-text indexing:
http://www.bestpractical.com/docs/rt/4.2/full_text_indexing.html#MYSQL
According to the MySQL docs, there is support for full-text indexing
for both MYISAM and InnoDB
From what I can see there, the native full-text indexing still doesn't
support BLOBs, which is a key blocker as Tom has mentioned:
Bummer; I forgot that the Attachments table used BLOB columns. :\
Thanks for reminding me though! :)
--
Tim Gustafson
t...@ucsc.edu
831-459-5354
Baskin
On 03/03/2014 19:50, Kevin Falcone wrote:
On Sat, Mar 01, 2014 at 05:34:51PM +, Simon Wilcox wrote:
I created a new Scrip, On Create Autoreply to All which used the new
Autoreply To All action instead of Autoreply To Requestor.
I assume you also have
I've searched around but haven't found a definitive answer to this.
How can I set the Time Worked to display in Hours on search results the
way Time Left does?
Any help is very much appreciated.
Thanks
--
View this message in context:
Yes, that's what I thought!
But among the actions, I did not find any to change the due date (and neither
in the two links )
Any hints on how to do that?
Thanks!
BR/Pablo
On Mar 3, 2014 8:40 PM, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo
On Mon, Mar 03, 2014 at 01:12:18PM -0800, j.hubbard wrote:
I've searched around but haven't found a definitive answer to this.
How can I set the Time Worked to display in Hours on search results the
way Time Left does?
Any help is very much appreciated.
Unfortunately, Time Worked and Time
Hello,
I'd never modify the database without the API but I'd like a flattened
version of the data as a snapshot every so often for statistical purposes.
If I run the following MySQL query I basically get a line for every
CustomField Value and it duplicates all the T.* fields while writing new
Maciej,
Thank you!
2014-03-01 2:44 GMT+09:00 Maciej Dobrzanski reg.bestpracti...@posterus.com
:
Hajime,
Is it possible to not show 'reply' button when the $TransactionObj-Type
is 'Comment'?
Of course it is possible. In 4.0 you can use ModifyCommand callback from
Kevin,
I checked the code and I guess RT check the email title and extract the
'ticket id' using regular expression.Why not using Reference or do double
check with that?
Hajime
2014-03-04 4:31 GMT+09:00 Kevin Falcone falc...@bestpractical.com:
On Fri, Feb 28, 2014 at 11:55:22AM +0900,
Hi,
I have few hundred customers and few groups in the Queue.I want to send the
messages to them like 'sales notice' or 'security notice' perhaps with
making a new ticket.But apparently I can't add groups to CC when I create
ticket.
So is there any ways to send message to every non Privileged
Chris Herrmann chrisherrmann7 at gmail.com writes:
Hi guys,
Just wondering if there are any plugins or ?? That would
facilitate alternative ways of visualising work
to do like agile or kanban or ??
I'm thinking this could be helpful for teams
and individual users to prioritise their
Hajime,
You can create a group and then write a scrip to search that group
membership and add them to the cc list.
Kenn
Sent from my Windows Phone
--
From: Hajime Takase tak...@axlbit.net
Sent: 3/3/2014 10:42 PM
To: rt-users@lists.bestpractical.com
Subject:
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