Re: [rt-users] Easily fixing missing prinicipal

I restored everything that seemed to be pertinent/to match the user ID, and the web interface works, and there may or may not be errors in the log... But when I try to shred (with remapped ID) the restored user I get: Couldn't wipeout object: Can't call method "Type" on an undefined value at /opt

[rt-users] Easily fixing missing prinicipal

Is there an easy way to fix a missing principal? I'm getting the following errors with a local ticket: Web: Can't call method "Name" on an undefined value at /opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 685 Log: [Wed Jan 7 17:57:19 2009] [crit]: Found a principal () that was neither a user

Re: [rt-users] closing out spam tickets

Items in the spam queue never show up in "newest unowned," so that helps. Once every few days/weeks, I look at the spam queue, and bulk update things to rejected status. On Wed, Jan 7, 2009 at 11:51, wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > > No matter how good our spam filte

Re: [rt-users] On Comment set to open

> On Correspond Open Tickets with template Blank It's a customization on the wiki, not a part of the core as far I've ever seen. There are also variants like "take on correspond iff unowned & admincc," which we recently implemented here with success. -- Cambridge Energy Alliance: Save money. Save

Re: [rt-users] cc certain addresses on ticket creation based on custom field

Use a CF to specify the school, and the existing contributions to notify based on CF. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpracti

Re: [rt-users] Customize 10 newest unowned tickets

On Mon, Dec 22, 2008 at 12:31, Steffen Tronstad wrote: > I already have a decent spamfilter at the mailserver, but it is the 1-2% of > spam always getting trough the filters I'm after. And they have to be > manually deleted. The point there is to automagically sort them into their own queue. You

Re: [rt-users] Customize 10 newest unowned tickets

gn > NextGenTel AS, part of TeliaSonera Group > Tlf: +47 466 988 46 > Mail: s...@nextgentel.com <mailto:s...@nextgentel.com> >  please don't print this e-mail unless you really need to. > > -----Opprinnelig melding- > Fra: Jerrad Pierce [mailto:jpie...@cambridgeen

Re: [rt-users] Customize 10 newest unowned tickets

On Fri, Dec 19, 2008 at 07:54, Steffen Tronstad wrote: > I want to customize the " 10 newest unowned tickets" to include a > quick-delete button, and to show the requestors email-address (or even > better, the email without @domain.tld) > > Is there any template-file I can edit to make these chang

Re: [rt-users] is it possible to set up a external database query using user's input while opening ticket?

That's not the clearest example, since a well defined location would be a unique identifier. However, no, you don't have to change RT. You just need to implement a custom overlay. Things to look at are the custom field "Include page" property and RTx::EmailCompletion, the desired feature does not e

Re: [rt-users] RTx-Tags-0.08 error on homepage

The problem is that like .07, I forgot to include the homepage component in .08. I have .10 ready for release, but was hoping Leon Brocard would incorporate my patches to HTML::TagCloud first. If you want it right now, it'll be at the URL below for awhile: http://cambenergy.org/TagCloud goes in lo

Re: [rt-users] Forking a ticket

On Wed, Dec 3, 2008 at 12:41, Torsten Brumm <[EMAIL PROTECTED]> wrote: > Hi Mark, > really nice module. > > I'm getting the following output: QuoteTransaction = 106 -- CreateType = > Pretask at the page: > http://rt.local/Ticket/Create.html?CreateType=Pretask&QuoteTransaction=106&Queue=1 > > Is thi

Re: [rt-users] RT - API problem with Custom Fields

Are you still on 3.6, or 3.8? In 3.8 it's cf. rather than cf- -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial suppo

Re: [rt-users] Two simple patches to make users easier to find.

Sorry, to avoid errors for other tabs in /Admin/Users, Default should be: <%init> $tabs->{this}->{subtabs}->{Tickets} = { title => loc('Tickets'), path => 'Search/Results.html?Query=Requestor.id%3D'.$id

[rt-users] Two simple patches to make users easier to find.

Barring the addition of a "user:" operator to Search::Googleish, here are two light weight patches that might be useful and potentially worthy of inclusion in core? (Although a core implementation would be different of course). Search for requested tickets from a user's page /local/html/Callbacks/

Re: [rt-users] import users using csv file

And a 3rd and final option, if someone still has a copy (the Internet Archive doesn't) from wiki Contributions page rt-batch-add-users - command line tool to add a batch of RT users based on data of a csv file. Sorry for the multiple messag

[rt-users] subject obfuscation problem in 3.8.1

Hello, Occasionally, the subjects on our messages become rather... repetitive. Anyone know what might be causing it, and how to fix it? Initial Subject: River City Condos/Kim Br/10 Rodgers street, [CEA Residences #931] Becomes: River City Condos/Kim B/10 Rodgers street, [CEA Residences #931]

Re: [rt-users] Search for Requestor when opening a new ticket

See also http://wiki.bestpractical.com/view/SelectRequestor -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] import users using csv file

On Wed, Nov 26, 2008 at 15:25, Troy Brown <[EMAIL PROTECTED]> wrote: > I'm brand new to RT if you could point me in the direction of the command to > use. As indicated previously, the command is rt. % /opt/rt3/bin/rt help -- Cambridge Energy Alliance: Save money. Save the planet.

Re: [rt-users] import users using csv file

On Wed, Nov 26, 2008 at 15:05, Troy Brown <[EMAIL PROTECTED]> wrote: > but it importing them directly into the 'Users' all that needs to happen? No, I don't think so. I'm pretty sure Principals is involved too. However, you should be able to script the rt CLI around the CSV pretty easily. -- Camb

Re: [rt-users] Forward function in 3.8.1

On Wed, Nov 26, 2008 at 13:13, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: > On Wed, Nov 26, 2008 at 8:56 AM, Carolyn Fairman > <[EMAIL PROTECTED]> wrote: >>> This is forward of transaction #66135 of a ticket #4081 >> >> Then a mime-attachment.eml > I think ForwardFromUser config option might help. I

Re: [rt-users] Search for Requestor when opening a new ticket

You could probably work something up with RTx::EmailCompletion http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.05/lib/RTx/EmailCompletion.pm -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mail

Re: [rt-users] html2mime+

Note that you'll need this patch http://rt.cpan.org/Ticket/Display.html?id=41228 for Mac meta stripping to work. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

[rt-users] html2mime+

Hi all, I've adapted html2mime into a multi-function script I'm calling mailfilter. mailfilter will pass messages to SpamAssassin, amend (most) HTML messages to include an *alternate** text/plain part, and can remove Mac metadata attachments as well. You can retrieve it from: http://pthbb.org/man

Re: [rt-users] RT Essentials

On Mon, Nov 24, 2008 at 11:40, Todd Chapman <[EMAIL PROTECTED]> wrote: > The fundamental concepts are still the same. I don't think the value of the > information in the book has changed. I agree. I bought the book and read it before installing 3.8. Some of the descriptions of pay layout are dated,

[rt-users] rtbounce-handler

Is anyone using http://wiki.bestpractical.com/view/RtBounceHandler? It looks potentially useful, even if the module it relies upon has received only a bad review... Unfortunately, the script seems to use some non- existent API; Can't call method "as_string" on an undefined value at line 41 -- Camb

[rt-users] Bookmarks bug? Editable query?

Has anyone managed to edit the bookmarks query? I just want to make the star the first column, but am running into problems in 3.8.1. If one clicks the nodelet title, and then edit search, the Query is hard-coded to the ids of one's bookmarks, but the Format is populated as one would expect. If one

Re: [rt-users] User Stats in a Queue??

You might try starting here: http://wiki.bestpractical.com/view/DailyStat Either just using the email report, or figuring out how to adapt the query for use in an Advanced Search to create a dashboard as per Helmuth. -- Cambridge Energy Alliance: Save money. Save the planet. _

[rt-users] Odd reminder behavior

I seem to be experiencing some odd behavior with reminders created by a particular user. These reminders are showing up in the general queue, regardless of status. Sometimes, they're also unowned. Any ideas on how to remedy this? -- Cambridge Energy Alliance: Save money. Save the planet.

Re: [rt-users] Removing plugins

> I've installed the Timeline extension and after some time I've found > that the calendar is more usefull. Besides I've found that the bulk > update stops running since the timeline was installed, as this > messages says [1]. That's not what I said. I said Timeline replaces the link to bulk updat

Re: [rt-users] RT_Siteconfig.pm for multiple queues

Your config doesn't need to know anything about multiple queues, the config just contains the defaults. Messages for existing tickets can be sent to any local address that goes through the rt-mailgateway, since RT uses the tickets number to file messages away. If you want to be able to direct new

Re: [rt-users] Email signature disclaimers

On Wed, Nov 12, 2008 at 03:30, Panu <[EMAIL PROTECTED]> wrote: >> How is everyone dealing with their standard corporate email legal >> disclaimers on ticket replies? Refuse to give to give them any thought. They're worse than shrink-wrap licenses. A screen of BS for a 2 line response about how to f

Re: [rt-users] RT e-mail address listed as one-time Cc and Bcc checkbox

Are messages actually being sent to the RT address? For a while we had people sending messages to [EMAIL PROTECTED] which were forwarded to [EMAIL PROTECTED] In this instance, RT added @longdomain to the CC list -- Cambridge Energy Alliance: Save money. Save the planet. __

[rt-users] Spam filter

Hello all, I've built upon Erik's August revision of the RT spam filter, and added a number of features. It's currently in production on our server, and it seems to work quite well. You can get it at http://codepad.org/HQmnr0AG -- Cambridge Energy Alliance: Save money. Save the planet.

Re: [rt-users] Custom scrip to parse new emails and reject them

On Mon, Nov 10, 2008 at 13:04, Steve Hopps <[EMAIL PROTECTED]> wrote: > Hi, I'm sorry if this is noobish, but I'm having trouble figuring out how to > do it > We use a service called phonetag to take voicemails and transcribe them > (with attached .wav files) to emails that reach our helpdesk. The

Re: [rt-users] Modifying source code

On Mon, Nov 10, 2008 at 12:04, Alberto Villanueva <[EMAIL PROTECTED]> wrote: > hi, > > how do I know where source code in PHP (of RT) is? I need to modify it for > shwoing new controls in the web page. RT is written in Perl, not PHP. Try 'locate RT' to find files associated with RT. -- Cambridge

Re: [rt-users] Filter::SpamAssassin

On Mon, Nov 10, 2008 at 12:11, Woody - Wild Things <[EMAIL PROTECTED]> wrote: > Hi Pierce, > > I have it working fine, tho there was a problem with the Auth and I think > the solution was to put spamassassin before Auth > > Set( @MailPlugins => "Filter::SpamHeader", "Auth::MailFrom"); Aha! That ma

Re: [rt-users] Filter::SpamAssassin

Has anyone gotten this to work? I know Erik posted a revised version back in August, but I've been playing around with it, and it seems the original sample filter made many many bad assumptions (and also that Interface/Email makes it very very hard on the filter writer). Besides Erik's discovery of

Re: [rt-users] SELinux RT/syslog problem

On Mon, Nov 10, 2008 at 11:59, Thomas Smith <[EMAIL PROTECTED]> wrote: > Hi Jerrad, > > Not all programs are SELinux-aware and so can muck things up a bit > sometimes. When this happens, the best thing to do is to relabel the > filesystem. To do this, execute the following commands: > >touc

[rt-users] SELinux RT/syslog problem

Is anyone running RT on a box with SELinux (ES4 in my case)? Everything's been going peachy until for some reason yesterday things got mucked up on /dev/log and now apache/RT cannot log to syslog, which means several functions like merging are currently inaccessible. Anybody happen to know what the

[rt-users] AdminCC problem

Are there special permissions required by a user in order to be an AdminCC? I am unable to locate anything on the wiki or in the archives indicating such, but I have a user with no ACLs whom has been added as an AdminCC to a queue but is not receiving any notifications. (And no, WatchAsAdminCC ain'

Re: [rt-users] "New Ticket" creation screen question

> >I have a user that wants to know if I can change RT to allow that > last > Queue Selection from the "New Ticket" option (in the upper right hand of > the screen) to STAY as last selected until changed. Her reason is that > just because she is allowed to create tickets in 10 different Que

Re: [rt-users] Allowing fulltext queries to search closed tickets

On Mon, Nov 3, 2008 at 14:53, Rich McDonough <[EMAIL PROTECTED] > wrote: > I'm fairly new to RT so please forgive me if this is a terribly > obvious question. Our RT installation is only showing results for full > text searches from open, new and stalled tickets, but we would like > this to change

Re: [rt-users] Cc recipients don't receive mail on Ticket creation

Are you cc'ing multiple people and only some people get the copies, are is nobody getting a copy? I experience the former, when I forget what style of address delimiter a particular form uses... I've not had any problems of absolutely no messages being sent under 3.8.1 -- Cambridge Energy Allian

Re: [rt-users] user based access log

On Mon, Nov 3, 2008 at 01:56, Rajkumar Sharma <[EMAIL PROTECTED]>wrote: > Is there any way to track who signed into RT's web UI? > > I want to track who logs in when and remind users to log in and check their > queue if they haven't in x days. We have a smallish group of users who rely > on the we

Re: [rt-users] (no subject)

On Fri, Oct 31, 2008 at 11:00, Gabriel Cadieux < [EMAIL PROTECTED]> wrote: > also, what would be the easiest way to stop RT from quoting all the text on > "comment" or "reply"? can i have the "comment" link NOT quote any text, and > the "reply" link quote the entire message being replied to? > > t

Re: [rt-users] Making RT 3.8.1 grok References: and In-Reply-To:

On Thu, Oct 30, 2008 at 16:55, Lars Kellogg-Stedman <[EMAIL PROTECTED]> wrote: >> You can have _Local versions of core modules in extensions. > I see that you have not actually looked at my code :). Nope. Not necessary to answer you question about patching core. > In addition to the one-line patch

Re: [rt-users] RT 3.8.1 and iCal

Are you (Kevin, Jesse, other SSL iCal + google calendar users) certain that google is accessing your feed over SSL? Does your NoAuth happen to also be available sans SSL? -- Cambridge Energy Alliance: Save money & the planet ___ http://lists.bestpractic

[rt-users] Per-queue digests

Has anyone looked into setting up RT to have digest setting per queue? In our setup some queues are higher volume or less important than others, and my users would like to receive those messages in digest form, but others as they come. -Jerrad -- Cambridge Energy Alliance: Save money & the plane

Re: [rt-users] Making RT 3.8.1 grok References: and In-Reply-To:

> The biggest problem I see with making this an installable extension is > that it requires patching RT/Interface/Email.pm. It's a one-liner... You can have _Local versions of core modules in extensions. For something like this, you probably want to try to implement your tweak as a wrapper around

Re: [rt-users] RT 3.8.1 and iCal

> I have all my RT Due dates showing up from an https:// link without > problem. I've had iCal refuse an ssl link but not google calendar. Very odd. I checked our logs, and it seems both gmail and google apps are trying to access the URL without SSL, even when the URI is given as SSL! https://rt

Re: [rt-users] Add AdminCC on Owner Change

On Wed, Oct 29, 2008 at 16:30, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > Andy, > > >I'm a little confused.DO you want to add an AdminCc as a recipient of > the notification or do you actually want to add this user as an AdminCC > "Watcher" of the queue or just add them as an AdminCc for

Re: [rt-users] easy way to display complete ticket history via RT CLIshell

Have you tried reading the source? share/html/Ticket/Elements/ShowHistory seems like a good place to start inspecting how the WebUI does it. -- Cambridge Energy Alliance: Save money & the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/lis

Re: [rt-users] RT 3.8.1 and iCal

> On Tue 28.Oct'08 at 14:30:46 -0700, Hossein Rafighi wrote: >> Hi all, >> >> I upgraded our RT from 3.6.4 to 3.81. Can anyone on the list point me to >> a resource where I can read and understand how the new iCal feature >> works on 3.8.1? > There's a link on all ticket search results. You can su

[rt-users] [patch] Add minimum to shredder

Not an elegant solution to the Mac meta-data problem, but at least it allows one to clear out problem attachments by allowing you to search for tiny attachments rather than just giant ones; now if only there were a duplicate attachment hard-linker... ;-) Next I think I'll try amending html2mime to

[rt-users] Muckintrash attachments

Has anybody noticed "duplicate" attachments for what appears to be Mac meta-data popping up on tickets in RT? Anyone have a ready-made solution for preventing/culling them? Some of my local users are confused by the similar entries... Cheers! -- Cambridge Energy Alliance: Save money & the planet

[rt-users] Specifying local users

Is RT meant to support the specification of RT users as recipients in forms by specifying their username? If not, why not? It seems a pretty obvious feature that most email systems support. If so, what's the likely suspect for it it being misconfigured? I've been specifying RT users as recipients

[rt-users] Problem with RT or REST?

Is anybody else experiencing this problem? http://rt.cpan.org/Ticket/Display.html?id=40200 Tickets I create with the REST module have their bodies (transaction content) set, but the messages sent by OnCreate claim that the transaction has no content... Thanks! -- Cambridge Energy Alliance: Save

Re: [rt-users] RT Update and Bulk Update

I'm having a similar issue as described here, http://www.gossamer-threads.com/lists/rt/users/73096, and was wondering if it had been resolved i.e; some way to not send transaction notices for bulk update operations OR better still, to send a single message/digest, rather than umpteen individual mes

[rt-users] Forwarding not shown in transaction history

Is the forwarding of messages supposed to be omitted from a ticket's history? That seems like an odd choice, but I just noticed their absence, and wanted to ensure that our setup is functioning properly. -- Cambridge Energy Alliance: Save money & the planet ___

[rt-users] Using default scrip actions to create a "tee" for transactions

Anyone know an easy way to get ahold of the code for default scrip actions? I'm trying to create a script like "OnCreate Notify AdminCCs" that includes attachments (I've set the default to include links with an updated version of http://wiki.bestpractical.com/view/AddAttachmentLinksToMail) and se

Re: [rt-users] Template to include name of person who performed last action

> > Updated by: {$Ticket->CreatorObj->Name} OR > Updated by: {$Ticket->CreatorObj->RealName} Updated by: {$Ticket->CreatorObj->RealName || $Ticket->CreatorObj->Name } But if you are using FriendlyFrom the the actual email would include this too, wouldn't it? -- Cambridge Energy Alliance: Sa

Re: [rt-users] Moving large attachments outside of MySQL?

Maybe somebody's already done it, but at some point I intend to look into creating an extension that takes transactions and stores the attachments on the filesystem so that they never see the database. My primary motivation for this is so that other tools can then index these documents to make them

Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status

Apply the following http://wiki.bestpractical.com/view/ModifyQuery and add the keyword any to a search for a ticket regardless of status. <%init> #active is the default: open new stalled $$query =~ s/\bany\b/new open resolved stalled rejected deleted/i; #$$query =~ s/\bclosed\b/resolved re

Re: [rt-users] how to make queue Admin Ccs visible in People section of ticket display?

Attached is a patch for displaying this information with the ticket. I find it more useful to show this here, as a of recipients reminder for users. -- Cambridge Energy Alliance: Save money & the planet --- share/html/Ticket/Elements/ShowPeople 2008-08-30 19:22:14.0 -0400 +++ local/h

Re: [rt-users] General Question - Queue Management

> Sure - you can use a queue custom field for this. Yes, and to clarify, that is what RTX::Tags has you do. It then provides some helpful tools for interacting with that field. In the near future I'll be adding an optional RT at a glance nodelet for the tags, and may let users select the queues fo

Re: [rt-users] General Question - Queue Management

On Thu, Oct 9, 2008 at 12:06, Alan Cheng <[EMAIL PROTECTED]> wrote: > Dear RT users, > > I am wondering if there is a way to organize tickets in a queue. For > example, we may have a queue called "system administration". But I > would like to sort tickets and put them into sub-categories like Ema

Re: [rt-users] Bulk update in 3.8

Right. But if an array were used (may be too much work now) it'd be much clearer. Push new stuff on, and grep to simplify the interface :-P (Splice could be used in many ways, but it faces the same index dependency problems). -- Cambridge Energy Alliance: Save money & the planet

[rt-users] Bulk update in 3.8

Where is bulk update in 3.8? The book says there's a link at the bottom of the search results page. I have no such link. Grepping the code base, the only place the supposed link text "Update multiple tickets" appears is in Bulk.html itself... Aha, found the culprit. Alas, the set of search results

Re: [rt-users] ommitting display of custom fielddescription/instruction strings

You could just make your on I18N file. Check the spanish po file for lines referring to lib/RT/CustomField_Overlay.pm, and make the msgstr empty? Note that these FriendlyType values are used elsewhere e.g; in Search forms. Otherwise, make a local copy of share/html/Ticket/Elements/EditCustomFiel

Re: [rt-users] Multi-word custom field search

Use LIKE ("matches") when constructing your query. Add a criterion for each keyword AND 'CF.{History}' LIKE 'fans' AND 'CF.{History}' LIKE 'heat' Et viola. -- Cambridge Energy Alliance: Save money & the planet ___ http://lists.bestpractical.com/cgi-

Re: [rt-users] html2mime problems

Got it working as a filter http://www.postfix.org/FILTER_README.html -- Cambridge Energy Alliance: Save money & the planet html2mime Description: Binary data ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://

[rt-users] html2mime problems

Is anyone successfully using html2mime from http://wiki.bestpractical.com/view/html2mime? It works fine from the commandline, and there are no errors in any log, but messages piped through it to rt-mailgate via an alias never show up in RT. At first I thought it was because of MIME::Parser's file s

[rt-users] HTML mail issues in 3.8.1

I'm going to be implementing html2mime (I've been waiting until I had time to try to combine it with bounce-handler... three levels of indirection offends me), but in the meantime I've noticed some issues with how RT still seems to be handling the evil that is HTML email. I received a crappy contnt

[rt-users] Immutable created field

Is there any way to overcome the "immutable" nature of a ticket's created attribute? I'm trying to import some old data, but would really prefer to not lose information such as when a ticket was *really* created. I know I could kludge something with a custom field, etc., but then one must perform q

[rt-users] Programatically altering custom fields

How is one supposed to use the undocumented RT::Interface::Web::ProcessObjectCustomFieldUpdates? Based on instances of use in RT I've tried the following, but it does not seem to work; though it reports no errors. my $ticket = new RT::Ticket($session{'CurrentUser'}); $ticket->Load

Re: [rt-users] Event Cal Extension?

On Mon, Sep 22, 2008 at 13:07, Curtis Bruneau <[EMAIL PROTECTED]> wrote: > Ah ok, I was under the impression that it was integrated into 3.8.x but > it appears just the iCal aspect of it. I'll have to try it out, it looks > like it was updated for 3.8.x compatibility. 3.8 core iCal exposes the star

Re: [rt-users] RTx::Calendar

Umm, did you add RTx-Calendar to your list of plugins? -- Cambridge Energy Alliance: Save money & the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PR

Re: [rt-users] Event Cal Extension?

On Fri, Sep 19, 2008 at 10:26, Curtis Bruneau <[EMAIL PROTECTED]> wrote: > basic event schedule and possibly have it link to the ticket. This could > almost be accomplished with reminders (if it had times) but there is no > calendar type view (day/week/month) etc. You can get that with RTx::Calenda

Re: [rt-users] custom field value from arbitrary SQL select

On Wed, Sep 17, 2008 at 10:19, Mathieu Longtin <[EMAIL PROTECTED]> wrote: > Is there a way to create a "select one value" custom field that gets its > valid values from some SQL query, rather than build the list manually? You could create a web interface that exposes your values, and uses the exte

Re: [rt-users] Fresh install of RT 3.6.6 - admin leary of upgrade to 3.8.1

> most of thedependencies can be handled by one or two invocations of > > perl -MCPAN -e 'install Bundle::RT' To clarify, I found multiple invocation's necessary because of some of the complicated dependencies of dependencies, and I imagine CPAN's general funkiness. YMMV, and CPANPLUS may be a bet

Re: [rt-users] Fresh install of RT 3.6.6 - admin leary of upgrade to 3.8.1

What the hell is a POC? If you have any decent distro with a modern Perl (no A), Apache, and MySQL, it's not that hard to get a vanilla install. In fact, most of the dependencies can be handled by one or two invocations of perl -MCPAN -e 'install Bundle::RT' After that, configure, make testdep

Re: [rt-users] New Plugin: RTx::Tags

> I might recommend using Hook::LexWrap on the routines in Googleish rather > than overriding the sub. That will be more "durable" FYI, LexWrap doesn't let you tweak @_ adequately, so I had to glob. Also, any idea why Module::Install installs two copies of everything? # make install cp lib/RTx/Ta

[rt-users] alpha WAS Re: Opinions requested: RT 3.8 typefaces

No difference on FF3/Vista, but beta is ugly serif in default FF under Ubuntu Edgy (IIRC) -- Cambridge Energy Alliance: Save money & the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractica

Re: [rt-users] New Plugin: RTx::Tags

On Mon, Sep 15, 2008 at 11:11, Jesse Vincent <[EMAIL PROTECTED]> wrote: > See discussion from the list about RTx and Plugin issues over the past week. That didn't help much, but I eventually figured it out. Several of the locations were actually working, but I was getting bitten by $query = shif

Re: [rt-users] [patch 3.8.1] simple search on custom fields

Actually, there's a typo here, the dot in the RE is missing an escape. Better still, install the soon to be released RTx::Tags 0.04, which requires no patching. -- Cambridge Energy Alliance: Save money & the planet ___ http://lists.bestpractical.com/cgi-

Re: [rt-users] New Plugin: RTx::Tags

> I might recommend using Hook::LexWrap on the routines in Googleish rather > than overriding the sub. That will be more "durable" I think I've got the design worked out, but I cannot seem to find the right place to put the Overlay? Have tried: plugins/RTx-Tags/lib/Search/Googleish_Overlay.pm plug

Re: [rt-users] New Plugin: RTx::Tags

On Mon, Sep 15, 2008 at 09:38, Jesse Vincent <[EMAIL PROTECTED]> wrote: > > On Sep 14, 2008, at 4:58 PM, Jerrad Pierce wrote: > >> Nothing fancy, just my prior patch for custom field searching >> (requires manual application), >> and some callbacks to prov

[rt-users] New Plugin: RTx::Tags

Nothing fancy, just my prior patch for custom field searching (requires manual application), and some callbacks to provide directions and a tag cloud on Simple/Search.html A screenshot is available at http://img229.imageshack.us/my.php?image=rtxtagsqj5.png and the tarball should be showing up on yo

[rt-users] mbox2rt problems/status

Has anyone successfully used mbox2rt fora significant import? It worked fine on my test run (a few threaded messages of plain text, or text/hml & text/plain), but when trying to import real messages I'm encountering a number of deaths: #Importing a (or seemingly any) message with a (word document)

[rt-users] RTx::DDMU

Does anyone have experience with RTx::DDMU? It looks promising, but a little dated. Perhaps a local customization that makes it work better with modern browsers/RTs? Or something to make it a user preference rather than a global interface replacement? -- Cambridge Energy Alliance: Save money & th

Re: [rt-users] How to get RT to use Reply-To for returned emails

On Mon, Sep 8, 2008 at 14:27, John BORIS <[EMAIL PROTECTED]> wrote: > User's login to server: joed > email address on that server: [EMAIL PROTECTED] > Corporate email is [EMAIL PROTECTED] > REPLY-TO [EMAIL PROTECTED] > > The user sends the email to RT from the application on the server. Mutt > sen

[rt-users] [patch 3.8.1] simple search on custom fields

The simple patch below allows you to search on custom fields with the syntax .fieldName:value. The : is chosen to match fulltext, although a delimiting = may be clearer for your users. This was done so that I could add a "Tags" custom field to queues for free from annotation & searching of tickets

Re: [rt-users] clickable links to other tickets in ticket history?

On Mon, Sep 8, 2008 at 06:13, Dorothea Muecke-Herzberg < [EMAIL PROTECTED]> wrote: > Hello, > > Our users would like to have a feature by which they could just type, > e.g. "#123" in the > text field when updating a ticket in order to refer to a different > ticket, and then, > when viewing the tic

Re: [rt-users] Plugins question

> > Are you perhaps trying to write your own scripts that use RT's libraries > and not calling RT::Init? > As stated, I am trying to use a script from the wiki, but I happen to have plugins installed. Said script makes no use of plugins, and does in fact call RT::Init. > is sub RT::InitPluginPath

Re: [rt-users] Plugins question

On Sun, Sep 7, 2008 at 13:48, Jesse Vincent <[EMAIL PROTECTED]> wrote: > RT.pm's Plugins code certainly should be adding the right thing to the lib > path. Does it not? > Umm no hence > To get the latter to work I have to do >> use lib qw'/opt/rt3/lib /opt/rt3/local/plugins/RTx-Calendar/lib/';

Re: [rt-users] How to install the Timeline extension ?

On Fri, Sep 5, 2008 at 14:42, <[EMAIL PROTECTED]> wrote: > > Anyone know how to install the Timeline extension in RT ? > > http://search.cpan.org/~htchapman/RTx-Timeline-0.03/ Yeah, it's a shame Mr. Chapman didn't bother to document anythin

[rt-users] Plugins question

Is it normal that one should have to add plugin locations to @INC for scripts that don't use them? I'm using RTx::Calendar (added to @Plugins in RT_SiteConfig.pm) and also http://wiki.bestpractical.com/view/rtReminderMails (with a few patches below) To get the latter to work I have to do use lib

Re: [rt-users] canned replies with attachment

On Thu, Sep 4, 2008 at 11:46, Ruben Lehmann <[EMAIL PROTECTED]> wrote: > Hi > > Is it possible to have attachments directly attached to a template. So if I > choose this template as canned reply the attachment will be > attached as well? > I would suggest that the proper way to handle this is to p

Re: [rt-users] HOWTO Date Custom Fields

On Sun, Aug 31, 2008 at 13:07, Ernesto Hernandez-Novich <[EMAIL PROTECTED]>wrote: > I need to have two or three Custom Fields holding dates (for birthdays > and other date-dependent information unrelated to the ticket start or > due dates). I've managed to add a regex for structural validation of

Re: [rt-users] Delayed scrip

On Sun, Aug 31, 2008 at 21:36, <[EMAIL PROTECTED]> wrote: > On create you could also generate a Reminder for the ticket which is set > to notify the owner in 24 hours. > Perhaps, but my users are far too disinclined to act for that to work. If there weren't major privacy implications, this would

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