date with other criterion. For instance, 'last month' returns exactly one
month ago, so since today is Aug 4th, it returns July 4th, although I need
July 1st @midnight.
Any ideas?
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des
Hi. I've found quite a few examples and documentation about using relative
dates to search RT; however, for the life of me, I can't figure out how to use
relative dates to get a list of tickets that were created last month.
I would like to create and save a search for our secretary, so she can
of the
loop. If I try $a-Content, I always get an error. I assume it has to do
with the scope of $a, but my Perl skills are close to nil, and I couldn¹t
figure it out.
John
On 7/6/11 11:24 PM, Mauricio Tavares raubvo...@gmail.com wrote:
On 07/06/2011 08:52 PM, John Alberts wrote:
I've found several
Hi. I'm trying to customize the scrip shown at the bottom of this wiki page:
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
I know there is an extension that does merging, but I want to do some other
things with the Nagios variables I have attached as a plain text file
/mixed / 0b),
19672: (Unnamed) (text/plain / 305b),
19673: env-vars.txt (application/octet-stream / 16.8k)
The attachment I would like will always be named env-vars.txt. How can I get
the contents for the attachment name env-vars.txt?
Thanks
John
From: John Alberts
john.albe
Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Phone: 1-219-979-6560
Follow Ex Libris on Twitter: @exlibrisgrouphttp://twitter.com/ExLibrisGroup
From: John Alberts
john.albe...@exlibrisgroup.commailto:john.albe...@exlibrisgroup.com
@aspdev:. (/opt/rt3)
-=groups apache
apache : apache git rt gitweb
Any ideas?
Thanks
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Follow Ex Libris on Twitter: @exlibrisgrouphttp://twitter.com/ExLibrisGroup
Thanks. I'll have to give this a try later tonight when I can have some
downtime.
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Phone: 1-219-979-6560
Follow Ex Libris on Twitter: @exlibrisgrouphttp
.
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Phone: 1-219-979-6560
Follow Ex Libris on Twitter: @exlibrisgrouphttp://twitter.com/ExLibrisGroup
From: John Alberts
john.albe
Very nice. Thank you.
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Phone: 1-219-979-6560
Follow Ex Libris on Twitter: @exlibrisgrouphttp://twitter.com/ExLibrisGroup
From: Ryan Frantz
ryanfra...@informed
Thank you. I would have never found that on my own without knowing it was
called a portlet. :)
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Cell: 1-508-878-2197
Follow Ex Libris on Twitter: @exlibrisgroup
Excellent. I think that is just what I was looking for.
Thank you.
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Cell: 1-508-878-2197
Follow Ex Libris on Twitter: @exlibrisgroup http://twitter.com
tickets.
Is there any documentation or reference for me to follow for creating
something like that?
Thanks
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Follow Ex Libris on Twitter: @exlibrisgroup
' AND Status != 'rejected' AND
Status != 'deleted' --action RT::Action::RecordComment --template
'Unowned tickets2'
Also, where can I get a list of supported actions for rt-crontool? I
couldn't find any documentation for that.
Thanks
--
John Alberts
Hosted Services
. I didn't even think of using that.
Thank you.
--
John Alberts
Hosted Services Systems Administrator
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Follow Ex Libris on Twitter: @exlibrisgroup
-Original Message-
From: Kenneth Marshall [mailto:k
only need to add a couple
special users for automation purposes, so what I did worked for me.
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
how to do it.
Any ideas?
Thanks
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
/ClassObjectsMethods; and that page
doesn't really help at all.
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508-878-2197
sure someone would donate the
hosting for the wiki. Heck, I'm sure I could even talk my boss into
hosting the wiki.
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cause the scrip to stop
working? I'm surprised there was nothing in the debug log about the template
having a problem. That would have saved me hours of debugging.
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508-878-2197
that has a
'send email' action. This is the scrip that stopped working for me that
I'm trying to troubleshoot.
John
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508-878-2197
Sorry to re-post this, but I'm still completely stuck with this issue and I'm
not sure how to further troubleshoot it. Anyone have any ideas?
Thanks
John
On 11/22/2010 08:56 AM, John Alberts wrote:
I have a scrip working on the 'on create' condition and set to 'send
email' action
is the one that sends an email to our group. The other odd
thing is that I only have 3 scrips for 'TransactionCreate' stage, not 6.
Any ideas how I can further troubleshoot this?
Thanks
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
be super simple.
/opt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg
Owner = 'nobody' AND Created '13 days ago' AND Status != 'resolved'
AND Status != 'rejected' --action RT::Action::RecordComment --template
'Unowned tickets14'
Thanks
--
John Alberts
Hosted Services
Exlibris USA
-query', hit enter, and then
hit enter again for the query hoping to get a list of all tickets. But it says
'no results for query'. I've also tried a simple query like queue =
'unassigned' and get the same result.
What else do I need to do?
Thanks
--
John Alberts
Hosted Services
Exlibris
--
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
jeu 21 oct 2010 22:09:55 CEST
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508
and they
have an auto-responder configured, that auto-reply email re-opens the
ticket. How can I configure RT to search for keywords in a message
(such as 'on vacation') before re-opening a ticket?
Thanks
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
Is there any way I can change what the ticket says when no one has
accepted it yet instead of it showing an owner of 'nobody in
particular'? i would like to change it to our group name.
Thanks
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508-878-2197
, 383);
Thanks
John
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508-878-2197
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
Ah, I didn't realize that. Thanks.
On 09/10/2010 11:07 AM, Jason A. Smith wrote:
On 09/10/2010 11:55 AM, John Alberts wrote:
I'm trying to change the bp logo that is in the lower right corner of
every page. I followed the instruction at:
You should probably leave the logo at the bottom
.
Thanks
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508-878-2197
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of John
Alberts
Sent: Thursday, September 09, 2010 11:00 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] AD ExternalAuth create user
Hi. I got ExternalAuth working with Win2k3 AD. My next step is to
import tickets
I actually couldn't get ldapimport to import any users for me although
it did auth properly.
In any case, I just realized I can simply create the user in the web ui
and as long as the username and email address match, it works fine.
Thanks
On 09/09/2010 10:26 AM, John Alberts wrote
/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
http://search.cpan.org/%7Ehtchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
On Sun, Sep 5, 2010 at 12:28 PM, John Alberts
john.albe...@exlibrisgroup.com
mailto:john.albe...@exlibrisgroup.com wrote
I have a bunch of queues that I would like to all have the same
permissions. Is there any way to copy permissions from one queue to
another so I don't have to configure all of the queues individually?
Thanks
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1
would appreciate any suggestions.
--
John Alberts
Hosted Services
Exlibris USA
john.albe...@exlibrisgroup.com
cell: 1-508-878-2197
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
-boun...@lists.bestpractical.com] *On Behalf Of *John
Alberts
*Sent:* Friday, September 03, 2010 11:54 AM
*To:* rt-users@lists.bestpractical.com
*Subject:* [rt-users] Can't get ExternalAuth to work with Windows 2003 AD
I have a brand new install of RT 3.8.8 on CentOS 5.5 with the
RT-Authen
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