On Thu, 21 Jul 2011 18:08 +, Raghavendra Lal Kalyankar
raghavendr...@sumtotalsystems.com wrote:
Team
I am trying to get authentication happen between Microsoft Active
Directory and RT using RT::Authen::ExternalAuth. I have successfully
installed it and as per the README, I have
I'm not familiar with Plack, so forgive me if this should be obvious.
Is Plack an integral dependency of RT4, or is it just another type of
web handler that can be ignored if I'm using fastcgi?
I'm currently doing the lovely Perl dependency dance in Debian and I'd
like to know if I can skip a few
On Thu, 16 Jun 2011 15:12 -0400, Kevin Falcone
falc...@bestpractical.com wrote:
Plack provides our interface to fastcgi
Not something I can ignore then :)
I believe Dom has already begun packaging the rcs for 4.0.1
You may wish to start there.
Ok. I went ahead and finished my list of Debian
On Thu, 16 Jun 2011 16:07 -0500, Chris Barnes chris-bar...@tamu.edu
wrote:
For the life of me, I can't figure out how to remove people who are
listed in a ticket as a watcher.
Open the ticket, then click on People. Check the boxes of those you
want to remove and then Save Changes.
If you're wondering about the other two email addresses listed for Pam
and Veronica, if RT sees someone CCed on an email that comes into a
ticket, I think it captures that and keeps it handy so you can quickly
select from the dropdown to add that user as a Requestor, CC, or
AdminCC. However, they
On Wed, 15 Jun 2011 13:29 -0700, Jim Greene jim.gre...@gmail.com
wrote:
I have searched the mailing list, but have yet to find an answer. I have
created a ticket, had it assigned to me, but I think would like to be able
to go in and unassign the ticket. I click on the dropdown of users, and the
On Wed, 18 May 2011 23:08 +0200, Alexander Finger
a...@genevainformation.ch wrote:
If you want to keep your install clean, try to install the necessary
modules using apt-get instead of using fixdeps.
For our RT install, I found some Perl packages were too old or missing
from Debian
Is there a way to sort the list of saved searches on the query builder
page by the name of the search, rather than the order in which the
searches were saved?
On Tue, 05 Apr 2011 22:06 +0200, w...@yellowhippy.com wrote:
My question is what happens if we have an external authorisation, like
LDAP...
Does RT copy the user information to its internal database? Or how
does it make sure that the user information is stored? Since I can
easily delete
On Wed, 06 Apr 2011 00:07 +0100, Houcem HACHICHA
houcem.hachi...@gmail.com wrote:
Is it possible to add a new ticket status to RT, like a closed status
for instance?
Yes, see http://requesttracker.wikia.com/wiki/CustomStatuses
On Thu, 03 Mar 2011 14:03 -0800, Yan Seiner y...@seiner.com wrote:
I can add the appropriate Set(@Plugins,foo); into the RT_SiteConfig.pm
file, and each one works separately just fine.
However, if I try to include both in the RT_SiteConfig.pm file, only the
last one will work.
They all need
On Tue, 15 Feb 2011 12:03 -0500, Mark Lewis ma...@intellifuel.com
wrote:
RT was installed to: /var/www/htdocs/base/bin/rt/
The other website hosted here lives at: /var/www/htdocs/
I need RT accessible at: http://www.example.com/rt
In your RT_SiteConfig.pm:
Set($WebPath, /rt);
Set($WebBaseURL,
On Tue, 04 Jan 2011 17:38 -0500, Andy Graybeal
andy.grayb...@casanueva.com wrote:
Greetings,
I need a recommendation for backing up RT.
I am planning on using a cron job to run mysqldump to dump the db, then
rsync the db and /etc/ conf files to a host that runs a backup job every
night to
On Thu, 04 Nov 2010 10:04:14 +, Giuseppe Sollazzo
gsoll...@sgul.ac.uk said:
there's something weird in here as we have a similar setting: 2 ldap
servers in the file. The interesting thing is that our logs don't stop
there.
[snip]
Set($ExternalSettings, {
On Thu, 04 Nov 2010 11:25:30 -0700, Nick Kartsioukas
change+lists...@nightwind.net said:
Hmm. I wonder if I have an errant curly-brace somewhere. I'll go
through my config more closely and see if I missed something.
Indeed, I had an extra set of curly-braces around the entire set of LDAP
On Wed, 03 Nov 2010 09:41:13 +, Giuseppe Sollazzo
gsoll...@sgul.ac.uk said:
I'm not an expert myself but could you please paste the relevant bit of
the logs? It might help other users understanding the problem.
We use a similar configuration, but with fallback on mySql rather than
We have RT set up to check 3 AD servers...the theory is that if one is
down, it will try the next one. Unfortunately this does not seem to be
the case...if the first AD server isn't responding to LDAP queries, the
login just fails. Attached is the section of our config file relating
to
On Fri, 17 Sep 2010 22:47:15 +, ronald.higg...@gmail.com said:
Has anyone found a mechanism for RT to write to 2 different DB's but read
from 1 ? This would be useful for testing different DB configurations
without to much Impact to users?
If you're using MySQL, maybe MySQL Proxy?
We have a few AD servers that I'd like ExternalAuth to try (in case one
is down). What would the format be for the 'server' string to refer to
multiple LDAP servers, or is the correct way to set up multiple complete
LDAP sections under $ExternalSettings?
RT Training in Washington DC, USA on Oct
On Fri, 14 May 2010 16:21:10 -0700, Nick Kartsioukas
change+lists...@nightwind.net said:
I've written an rt-crontool query that will find stalled tickets with a
Starts date of today, and open them (so we can take a work order that
doesn't need to be touched for a while and have it in the system
On Tue, 18 May 2010 16:58:18 -0400, Mauricio Tavares
raubvo...@gmail.com said:
Now, mauri...@domain.com is a member of the support group, so it
should receive this email. But, as you can see from above, there is no
To: field.
If mauri...@domain.com is set up as an AdminCC watcher on the queue,
I've written an rt-crontool query that will find stalled tickets with a
Starts date of today, and open them (so we can take a work order that
doesn't need to be touched for a while and have it in the system, but
out of view until it's needed). I want to write a scrip that will
notify the ticket
On Tue, 27 Apr 2010 11:03:56 +0200, Christian Loos
cl...@netcologne.de said:
Maybe checkout also this extension:
http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue
This does exactly what we're looking for thanks!
Discover RT's hidden secrets with RT Essentials from O'Reilly
When looking at the Basics display for a ticket, under Links one can
click create next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket. However,
most of these attributes can be changed such as owner, status, etc. The
one that cannot be
This seems to be a rare occurrence, but our RT install sometimes stops
sending email. I have to restart Apache or kill the fastcgi processes
and let them restart before it will resume. RT 3.8.7, Apache 2,
fastcgi, and I've changed it to use sendmail instead of the default
sendmailpipe (happened
When forwarding tickets (or a single ticket transaction) in RT 3.8.7, RT
generates an email with an attachment, and within that attachment is
another MIME encoded attachment. This is not very useful, at least not
in Outlook or Thunderbird. Is there a way to reduce the number of times
the ticket
On Mon, 21 Dec 2009 11:43:44 -0700, Matt Adams
matt.ad...@cypressinteractive.com said:
Out of the blue I am starting to get this error intermittently. Does
anyone have any idea what it might mean?
Can't call method as_string on an undefined value at
On Fri, 04 Dec 2009 16:35:57 -0800, Scott Melot sme...@lmusd.org
said:
What I would like to do is have general staff be able to log in and have
an account created, then for a support staff to be able to manually
(automatically would be better but I'll take manual) add them to a custom
group
I currently have permissions set on tickets such that only the ticket
owner has the ModifyTicket right. If I create a ticket, and on the
ticket creation screen set someone as AdminCC, and submit the ticket,
the ticket is successfully created but I get a permission denied error
on adding the
On Thu, 03 Dec 2009 12:52:06 -0800, Ken Crocker kfcroc...@lbl.gov
said:
Have you tried setting the AdminCc when creating the ticket? You can do
that with the WebUI. If these tickets are being created via Email, then
downloading/installing the CommandByMail extension/plugin will allow
you to
On Thu, 3 Dec 2009 16:59:25 -0500, Lander, Scott
slan...@hearstsc.com said:
In RT 3.8.5.I have a dozen or so queues, and people can't see
tickets outside their own workgroup queue. This works fine. Each
user has the X newest unowned tickets search on their RT at a Glance
On Thu, 03 Dec 2009 14:10:32 -0800, Ken Crocker kfcroc...@lbl.gov
said:
I suppose you could make yourself the owner when you create it, then
after it is created, give it to someone else. But that is the long way
around. You could also write a scrip to do it with RT authority, but
that is a
On Thu, 03 Dec 2009 15:37:18 -0800, Ken Crocker kfcroc...@lbl.gov
said:
I was just thinking that we are looking at the wrong cause. I have MANY
users that are allowed to create tickets in a queue and NOT allowed to
modify those tickets, yet, they are able to create a ticket with an
AdminCc
On Thu, 03 Dec 2009 15:58:47 -0800, Ken Crocker kfcroc...@lbl.gov
said:
Is the person you are trying to set as AdminCc also in the PC Support
group?
No, they are a member of the Net Support group, but they do have Watch
and WatchAsAdminCC in the PC Support queue.
What rights are set for
On Tue, 24 Nov 2009 10:35:31 +1100, gor...@cryologic.com said:
I use this feature for some fields but others require information
specific to a ticket (eg description of product design change). Also,
reviewers of historical tickets can still ask the question: why wasn't
the field filled in
On Mon, 16 Nov 2009 11:46:55 -0800, Ken Crocker kfcroc...@lbl.gov
said:
I went to our 3.6.4 directories and didn't see anything in /local/etc at
all.
So, if I have been using LDAP successfully with my 3.6.4 version, what do
I need to do in order to have it work in my 3.8.6 installation?
On Thu, 12 Nov 2009 06:24:44 +0300, Ruslan Zakirov
ruslan.zaki...@gmail.com said:
Set(@LogToSyslogConf, (ident = 'compserv_test'));
Oh, crud...now I see my typo, @$LogToSyslogConf...thanks!
___
I seem to be having trouble with setting the LogToSyslogConf option,
specifically overriding the default ident (multiple instances, I want to
be able to tell the errors apart).
Set(@$LogToSyslogConf, (ident = 'compserv_test'));
results in the error
Not a SCALAR reference at
On Tue, 20 Oct 2009 22:33:58 +0200, Jean-Noel HAYART
jnhay...@nordnet.fr said:
i want to use RT with our Ldap central directory, install seems OK, i can
log user with this plugin, but those users have no right within RT.
I can log myself with root/password, but i can't see other user (create
I'm trying to get a scrip condition to match when the Starts field of a
ticket has a date of today. We want to be able to set tickets as
stalled with a Starts date sometime in the future, and have a cron job
open tickets on the day when they start, and have a scrip notify the
ticket owner.
Cron
On Wed, 30 Sep 2009 17:09:03 -0400, Roode, Eric ero...@barrack.com
said:
I want to know which program (I assumed `sendmail`, but who knows)
RT calls, and what command-line options it uses.
Any helpful information would be appreciated.
The defaults are in etc/RT_Config.pm
The ability to add multiple attachments when creating a ticket from the
SelfService interface was requested from some of our users. I copied
the chunk of attachment code from share/html/Ticket/Create.html into the
SelfService Create.html file, and the Add More button shows up...but
when I click
On Fri, 21 Aug 2009 15:37:50 -0400, testwreq wreq testw...@gmail.com
said:
RT guru's: when an ownership changes or when the ticket has no comment,
the ticket content produces a message
This transaction appears to have no content
We would like to change this default message to This
I'm running a few instances of RT on a Debian 5.0 box, Apache 2.2.9,
fastcgi 2.4.6, RT 3.8.2. I'm noticing the mason_handler.fcgi processes
are taking up quite a bit of memory. One RT instance's processes are
using ~35 megs physical memory each, the other are using ~50-60 megs
each. Is there a
Is there a way, within a scrip, to send a notification to an RT group?
I'd like all members of a group that have permissions in a particular
queue to be notified when a ticket is created in that queue, but I don't
want to set them as Watchers because they don't necessarily want to
watch all
On Tue, 18 Aug 2009 01:16:03 +0400, Ruslan Zakirov
ruslan.zaki...@gmail.com said:
RT-Action-NotifyGroup is exactly what you need. It can notify one RT
group, many RT groups, group and list of particular users. Note that
this extension is part of RT 3.8 and you shouldn't install anything.
I
On Mon, 17 Aug 2009 14:34:08 -0700, Ken Crocker kfcroc...@lbl.gov
said:
Thanks. Now I'm wondering if there is a list of the packages I can
select from? Like RT_Matrix, CommandByMail, etc. I read README and also
the configure module, but couldn't find a list.
It appears that at least some
I've had complaints that RT is slow first thing in the morning. What
appears to be happening is that logrotate reloads apache early in the
morning, and this also causes our RT FastCGI instances to reload. For
some reason, the first request each FastCGI process serves takes a long
time (loading
Oh geeze, how did I miss the StrictLinkACL setting in RT_Config before
:/ Sorry folks! That defaults to 1, setting it to 0 should take care
of this issue for me.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On Wed, 24 Jun 2009 07:27:12 +0530, Varun Vyas
varun.power6...@gmail.com said:
I m facing problem with my RT 3.6.3 i have apache 2 installed with
fastcgi implemented and 8GB of ram in application server. But quite often i m
getting Internal Server Error 500 and when i see the logs it shows
On Tue, 26 May 2009 09:08:08 +, hanane ourdani
hanane.ourd...@gmail.com said:
Please is there a way to display all operations of day in the home page
and how can i do it please,
Logged in as a SuperUser, create a new search, Last Updated/After/'1 day
ago'. Save it as an RT system saved
On Mon, 11 May 2009 19:39:50 -0700 (PDT), kenadams2
adams@hgc.com.au said:
I have just finished setting up RT and have a small problems with the way
the users are setup. We have 35 users. 30 of them are remote. Each user
has a queue so that tickets can be lodged to them. They all have
On Mon, 11 May 2009 20:09:25 -0400, Eric Chatham
echat...@broadvox.net said:
Anyhow, I get the gist how to modify the file. I'm just wondering if
someone could provide me with some examples? That would be greatly
appreciated. Thanks, once again. :)
Set($rtname, 'Your Name Here');
On Thu, 30 Apr 2009 14:00:18 -0700, Ken Crocker kfcroc...@lbl.gov
said:
I have a need of a scrip that will take the CC adressees of an email
and make them the ticket CC's when the ticket is created via email.
Has anyone done this? Can anyone point me to an example or such a
scrip? I
On Wed, 22 Apr 2009 14:05:18 -0400, GravyFace gravyf...@gmail.com
said:
Have a user that was created automatically when initial ticket was
created. Have since, as admin, changed auto-created users' password
and added some details to the user's profile. If I login as that
user, I do not see
On Wed, 22 Apr 2009 14:27:44 -0400, GravyFace gravyf...@gmail.com
said:
That now allows me to see unowned tickets created by my user, but not
tickets I've created, regardless of who owns it or not. Perhaps I'm
not logged into the right place: I just went to the home page and
logged in as the
On Wed, 08 Apr 2009 17:36:08 -0700, Nick Kartsioukas
change+lists...@nightwind.net said:
my $cf = RT::CustomField-new( $RT::SystemUser );
$cf-LoadByName( Name = 'createdbyemail' );
$self-TicketObj-AddCustomFieldValue( Field = $cf, Value = 'yes' );
return 1;
Got it. Should be double-quotes
Okay, I'm doing something wrong, and I'm just getting over a bad cold so
my brain isn't all here. I'm trying to set a CustomField value from
within a scrip. I've watched the debug output and the scrip is run, but
the CustomField value is still null. CF is named 'createdbyemail', set
as a select
On Thu, 26 Mar 2009 10:41:45 +, Hiro Protagonist
hir0pr0tagon...@googlemail.com said:
Is there a document or HOWTO that describes how certain user elements
can be changed on the screens (e.g. hiding a dropdown box from view,
changing the names of labels from request to ticket) ?
I have
On Thu, 26 Mar 2009 10:18:14 -0600, Max León ml...@wirewatchers.com
said:
Thanks for your reply, I'll try that right away, but I might have
misunderstood the concept here. Isn't possible to keep both authentication
methods at the same time, check DB and if fails go to the AD?
I mean, that
On Thu, 26 Mar 2009 11:32:53 -0600, Max León ml...@wirewatchers.com
said:
Now, I did what you asked me to and well, that the error went away but I
have a new one.
Here it is what the browser displays:
Can't call method as_string on an undefined value at
On Thu, 26 Mar 2009 13:39:10 -0400, Swart, Tom tsw...@christa.com
said:
It is now saying that an email was sent in the history of the ticket and
the syslog shows that a email was sent, but nothing is received. It
calls msmtp and returns 74 then it says sent To: tsw...@christa.com.
So you are
On Tue, 10 Mar 2009 10:20:51 -0430, Eliezer E Chávez
eliezer.cha...@gmail.com said:
Just another thing, how i disable GraphViz and PGP???
To disable PGP, put this in RT_SiteConfig.pm:
Set( %GnuPG, Enable = 0);
I believe GraphViz to be a build-time option, ./configure
--without-graphviz
I had RT 3.6.7 installed on a Debian Etch machine, and all was well. I
decided to upgrade to RT 3.8.2, and I upgraded the machine from Etch to
Lenny (making sure to clear out old custom-built Perl module packages).
I rebuilt all the Perl dependencies missing from the Debian
repositories, and
Changing the a_sessions table from longtext to longblob fixed it.
Thanks, Steven! Now that I know the answer I've found the other threads
relating to this, but I was apparently using poor search terms before :)
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