Re: [rt-users] RT not generating email for CCs/AdminCCs

Steve, Thanks for the great explanation. It makes sense. But isn't there a usability issue on the Ticket/Update page? If you can fill the CC field without a Message, then the results are not as expected (looking at a classic email interface, Outlook for example). At a minimum an error message

Re: [rt-users] RT not generating email for CCs/AdminCCs

Thiery, We have 3.6.4 and no problem. Notify Other Recipients is what I was talking about so that's ok. HHHMMM. Perhaps there is a config setting that checks the USERS table for unprivileged users before it sends out an email, I don't know. I think at this point, we can say the scrip

Re: [rt-users] RT not generating email for CCs/AdminCCs

I am still stuck trying to have the CC field working (not the watcher): . According to the log, my added scrip (On Resolve Notify Other Recipients with template Resolved) is called but no emails are going out for the CC field: 'No recipients found. Not sending.'. On the other hand, the default

Re: [rt-users] RT not generating email for CCs/AdminCCs

The first line of your Resolved template is a blank line, correct? At 02:37 PM 4/22/2008, Thierry Thelliez wrote: I am still stuck trying to have the CC field working (not the watcher): . According to the log, my added scrip (On Resolve Notify Other Recipients with template Resolved) is called

Re: [rt-users] RT not generating email for CCs/AdminCCs

Thierry, Offhand, I can only think of a couple reasons. One is that the User ID you specified in the ticket CC field is invalid for some reason (not privileged or not in User table). The other is that your scrip should say the action is Notify CC's and not Notify Others. I'd got to

Re: [rt-users] RT not generating email for CCs/AdminCCs

Gene, the first line was not blank. I added an empty line but it did not change anything as far as the emailing is concerned. Same: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:278) Thierry ___

Re: [rt-users] RT not generating email for CCs/AdminCCs

Kenn, I did not enter a userID. I used a valid email address. This email address is picked up by the default scrip#9 but not by the one I added... I tested with another condition (On Status Change) and again the Notify Other Recipients is not getting the CC email address. Using Notify CCs emails

Re: [rt-users] RT not generating email for CCs/AdminCCs

Thierry, For the scrips you are executing, does the action say Notify Others? Kenn LBNL On 4/22/2008 3:49 PM, Thierry Thelliez wrote: Kenn, I did not enter a userID. I used a valid email address. This email address is picked up by the default scrip#9 but not by the one I added...

Re: [rt-users] RT not generating email for CCs/AdminCCs

The action says 'Notify Other Recipients'. I do not have 'Notify Others' as an option, The RT version used is 3.6.6 updated from 3.6.5, updated in turn from 3.6.4. Thierry ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community

Re: [rt-users] RT not generating email for CCs/AdminCCs

For Scrip purposes, CC and BCC on the Ticket/Update.html page are considered Others. You will want to use a Notify Others scrip on that queue. Thierry Thelliez wrote: I think I have a similar issue trying to understand how the CC field works on the Resolve Ticket page. The Watchers CC and

Re: [rt-users] RT not generating email for CCs/AdminCCs

This is strange. About the scrip, the log says: No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:278) But I did enter an email address in the CC field. Thierry ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] RT not generating email for CCs/AdminCCs

I must be missing something...I added a simple scrip: Condition: On Resolve Action: Notify Other Recipients Template: Global template: Resolved Stage: TransactionCreate And there is still no emails going out for CCs. Do I need special rights? I played with adding Watcher rights to Everybody and

Re: [rt-users] RT not generating email for CCs/AdminCCs

I think I have a similar issue trying to understand how the CC field works on the Resolve Ticket page. The Watchers CC and Watchers AdminCC work fine (after changing the default scrip #10). When a ticket is resolved they receive an email. Good. But my users also want to add email addresses 'on

[rt-users] RT not generating email for CCs/AdminCCs

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 We've just recently upgraded our RT install to version 3.6.5. It looks like, under the new version, CC users and AdminCC users aren't receiving email about ticket updates. Requesters *are* getting email, so I know RT is capable of sending.

Re: [rt-users] RT not generating email for CCs/AdminCCs

Matt, Based on your comment about not seeing attempts in the log, it SOUNDS like there isn't a specific scrip for XX activity for AdminCc and Cc's, but since I'm sure you checked that, so it may be something else. I assume these persons were getting email for this activity before? What

Re: [rt-users] RT not generating email for CCs/AdminCCs

Matt, Navigate to CongifurationGlobalScrips and tell me what scrips are listed. Then, navigate to CongifurationQueues(select the queue we are discussing)Scrips and tell me what scrips are listed. That will give us a good start on finding out what is going on. Kenn LBNL On 12/6/2007 10:07

Re: [rt-users] RT not generating email for CCs/AdminCCs

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 2007-Dec-06, at 13:21, Kenneth Crocker wrote: Matt, Navigate to CongifurationGlobalScrips and tell me what scrips are listed. Then, navigate to CongifurationQueues(select the queue we are discussing)Scrips and tell me what scrips are

Re: [rt-users] RT not generating email for CCs/AdminCCs

Matt, I think you're right about the understanding and the inconsistent procedures as a result. Let's see if I can help: For the QUEUE an AdminCc or CC watcher will be recipients of email notification IF there is a notification scrip where the action is Notify AdminCc, CC's...) or even