Hi,
this is what we use:
my $deps = $self-TicketObj-DependedOnBy;
while( my $link = $deps-Next ) {
next unless $link-BaseURI-IsLocal;
my $dep = $link-BaseObj;
next if $dep-QueueObj-IsInactiveStatus($dep-Status);
$dep-SetStatus('open') unless $dep-HasUnresolvedDependencies;
}
Hi Chris,
Thanks for the pointer; I will update the scrip accordingly.
Thanks,
Jon
-
Jon Witts
Director of Digital Strategy
Queen Margaret's School
Escrick Park
York YO19 6EU
Telephone: 01904 727600
Fax: 01904 728150
Website:
Hi Jon,
I had a similar requirement I suppose. I had an original (Parent) ticket
and this ticket has two dependent tickets at a certain stage before
proceeding down the rest of the workflow. I achieved this requirement by
having a scrip running when the dependent tickets are completed to
Hi there,
We are wanting to have a scrip run on our queues which will move a ticket back
to the open state if all of its child and dependent tickets are closed
(resolved, rejected or deleted).
I have found Ruslan's scrip which opens a ticket once all of its child tickets
are closed here on
To list,
I have a Custom Field I use as a To address for Others in a template; To:
{$Ticket-FirstCustomFieldValue('QA Approver')}
This CF is a Select One Value type.
Now I have a situation that is similar, except that there will be more than
one address to use. I figured I'd define the CF as
To List,
I got it to work in terms of adding several good email addresses with this:
=
while ($UserObj = $GroupMembersObj-Next)
{
my $UserEmail = $UserObj-EmailAddress;
my $cf_obj = RT::CustomField-new($RT::
SystemUser);
You need 'return 1;' in preparation code.
Regards, Ruslan. From phone.
23.08.2011 3:16 пользователь Gilbert Rebeiro gilb...@dido.ca написал:
Hi,
I a queue called fr
There is a simple autoreply that is bound to this queue.
Scrip is setup:
Condition: OnCreate
Action: User defined
Gilbert,
You might also want to remove the return 1; in the custom Condition code
since you have already set the condition as OnCreate. It isn't needed. I
don't know if it messes anything up, but I wouldn't leave anything in a
coded area that isn't needed.
Hope this helps.
Kenn
LBNL
On Tue,
Excellent,, , it worked.
Many thanks to all that helped.
On 23/08/2011 11:14 AM, Kenneth Crocker wrote:
Gilbert,
You might also want to remove the return 1; in the custom Condition
code since you have already set the condition as OnCreate. It isn't
needed. I don't know if it messes anything
Hi,
I a queue called fr
There is a simple autoreply that is bound to this queue.
Scrip is setup:
Condition: OnCreate
Action: User defined
Template: Autoreply
Stage: TransactionCreate
Custom condition: return 1;
Custom action preparation code:
Custom action cleanup code:
# Change queue
my
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
On Fri, Aug 19, 2011 at 1:15 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Robert,
As I mentioned earlier, YOU can control what goes out on an email via the
template. Why don't you just modify
@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Robert,
Have you tried creating two different resolve notification scrips? 1 for the
requestor (that uses a template with no content) and 1 for others that uses a
template with all the content? I'm not sure if that is what you
@lists.bestpractical.com
*Subject:* Re: [rt-users] help with scrip (search correspond body)
** **
Robert,
Have you tried creating two different resolve notification scrips? 1 for
the requestor (that uses a template with no content) and 1 for others that
uses a template with all
it will be blank.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Thursday, August 18, 2011 2:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Robert
...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Wednesday, August 17, 2011 9:01 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Robert,
Have you tried creating two different
Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Hi,
What exactly are you trying to do? Why do you need custom condition
when RT has On Correspond out of the box?
On Wed, Aug 17, 2011 at 2:44 AM, Robert Vicchiullo r...@hautelook.com
]
Sent: Tuesday, August 16, 2011 3:49 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Hi,
What exactly are you trying to do? Why do you need custom condition
when RT has On Correspond out of the box?
On Wed
of Ruslan
Zakirov [r...@bestpractical.com]
Sent: Tuesday, August 16, 2011 3:49 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
Hi,
What exactly are you trying to do? Why do you need custom condition
when RT has
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Sunday, August 14, 2011 1:59 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
On Sat, Aug 13, 2011 at 12
Of
Ruslan Zakirov
Sent: Sunday, August 14, 2011 1:59 PM
To: Robert Vicchiullo
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] help with scrip (search correspond body)
On Sat, Aug 13, 2011 at 12:57 AM, Robert Vicchiullo r...@hautelook.com
wrote:
Need a little help and would
Need a little help and would appreciate any advice.
I am trying to write a scrip for
On Correspond Notify Requestors and Ccs
I have Condition set to User defined and stage set to transactionbatch.
In Custom condition I have:
my $Content = $self-TransactionObj-Attachments-First-Content;
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] help with scrip (search correspond body)
Need a little help and would appreciate any advice.
I am trying to write a scrip for
On Correspond Notify Requestors and Ccs
I have Condition set to User defined and stage set to transactionbatch
On Fri, Aug 05, 2011 at 03:18:54PM -0700, Kenneth Crocker wrote:
To all,
I have a Custom Field with the type=Upload multiple images. I want to put
in an attachment
(gif or jpeg) from an email.
The scrip I have written uses this to get the pic:
my $trans =
Kevin,
I don't understand the term limitdown, but I'll try to create a loop. Am I
correct with the code
Attachments-First-ContentType(Value = 'image/gif') and should that be
the main condition in the loop (got an example)?
Thanks.
Kenn
LBNL
On Mon, Aug 8, 2011 at 7:43 AM, Kevin Falcone
On Mon, Aug 08, 2011 at 09:23:03AM -0700, Kenneth Crocker wrote:
I don't understand the term limitdown, but I'll try to create a loop. Am
I correct with the
code
Attachments-First-ContentType(Value = 'image/gif') and should that be
the main condition
in the loop (got an
Kevin,
Thanks. Sorry for the ignorant questions. I'm not a perl programmer. I just
try to cobble examples together and test them out.
I'll look thru that. Hopefully there's an example of limit code for
images.
Thanks again.
Kenn
LBNL
On Mon, Aug 8, 2011 at 9:38 AM, Kevin Falcone
To all,
I have a Custom Field with the type=Upload multiple images. I want to put in
an attachment (gif or jpeg) from an email.
The scrip I have written uses this to get the pic:
my $trans = $self-TransactionObj;
my $pic = $trans-Attachments-First-ContentType(Value = 'image/gif');
(this 'gif'
To list,
I'm trying to create a scrip that gives me the difference between the
started date and the resolved date when the ticket is resolved:
This is my scrip:
Condition: On Resolve
Action: User-defined
Template: Blank
Stage: TransBatch
Custom Prep Code:
return 1;
Custom Cleanup Code:
# Set
Hello all,
I'm hoping someone can point me in a direction.
I'm trying to write a custom scrip that takes emails sent in reply to an RT
ticket and merges it into an existing RT ticket. The existing ticket is in a
queue. The issue I'm trying to overcome is that when the reply message comes
This isn't quite what your asking for, but solves the same problem:
http://code.google.com/p/rt-references/
Cheers,
Paul
On 01/31/2011 02:31 PM, Edwards, James wrote:
Hello all,
I'm hoping someone can point me in a direction.
I'm trying to write a custom scrip that takes emails sent in
I don't see anything wrong with this, but I haven't done much scrip
programming. I took the scrip from
http://wiki.bestpractical.com/view/AddTicketHistoryToMail
and made a template with it, pretty much verbatim. Only problem is, when
the email is sent the Complete Ticket History section is
I don't see anything wrong with this, but I haven't done much scrip
programming. I took the scrip from
http://wiki.bestpractical.com/view/AddTicketHistoryToMail
I think I've solved my own problem. There's a regex in the script that
skips transactions where the content type is text/html ...
Hi Violetta,
I've been on vacation so I didn't see your message until today. I'm
confused by your mail because there was no unless clause in any of the
code that I saw or suggested. The snippet you included doesn't have one
either - it's a simple if conditional:
if ( A ! (B || C) ) {
Hi Gene,
good idea, thanks. But didn't work either. The scip is than always
applicable and always applies the customfield which it should not do. *args*
I also tried unless, but than I get the errormessage:
Scrip 17 IsApplicable failed: syntax error at (eval 950) line 1, near
-Subject unless
Violetta,
I missed this thread. What are you trying to do?
Kenn
LBNL
On 10/19/2008 11:53 PM, Violetta Wawryk wrote:
Hi Gene,
good idea, thanks. But didn't work either. The scip is than always
applicable and always applies the customfield which it should not do. *args*
I also
Hi Rene,
brauch mal dringend hilfe vom perlguru. ich möchte was abfrage und zwar
wenn ich im subject akut *nicht* drinnen steht dann solls zutreffen
$self-TicketObj-Subject !=~ /[A|a]kut: / -- tut nicht
$self-TicketObj-Subject !~ /[A|a]kut: / -- tut nicht
wie muss das denn richtig heissen
Hi,
if ($self-TransactionObj-Type eq Create
($self-TicketObj-Subject !=~ /[P|p]roje[c|k]t: / ||
$self-TicketObj-Subject !=~/[A|a]kut: / ) )
I'm pretty sure that is a higher precedence than ||, so the result
without parentheses would be the same as ( ( A B ) || C ) instead of
sorry, the german mail was not meant for the mailinglist *args*
--
Vorstand/Board of Management:
Dr. Bernd Finkbeiner, Dr. Florian Geyer,
Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Prof. Dr. Hanns Ruder
Sitz/Registered
Hi Violetta,
Try this:
if ( $self-TransactionObj-Type eq Create
! ( $self-TicketObj-Subject =~ /proje[c|k]t: /i ||
$self-TicketObj-Subject =~ /akut: /i ) )
Regards,
Gene
At 02:59 AM 10/17/2008, Violetta Wawryk wrote:
Hi,
if ($self-TransactionObj-Type eq Create
Hi,
I have different scrips that check for certain words in the subject line
and the code looks for example like that:
if ($self-TransactionObj-Type eq Create
$self-TicketObj-Subject =~ /[A|a]kut: / )
--snip--
so, if the subject contains akut do something.
That works.
What I now want to
my code looks like this:
if ($self-TransactionObj-Type eq Create
$self-TicketObj-Subject !=~ /[P|p]roje[c|k]t: / ||
$self-TicketObj-Subject !=~/[A|a]kut: / )
--snip--
sorry, for bothering you. it actually works, the problem was something
else in my code which prevented my scrip to run
Actually I think you should put the || phrase in parentheses like so:
if ($self-TransactionObj-Type eq Create
($self-TicketObj-Subject !=~ /[P|p]roje[c|k]t: / ||
$self-TicketObj-Subject !=~/[A|a]kut: / ) )
I'm pretty sure that is a higher precedence than ||, so the result
without
I would like to write a scrip for a specific queue that changes the
requestor address or just deletes it upon creation.
I'm a bit green with RT scrips, so any help, pointers or suggestions would
be helpful.
Thanks,
James
James R. Price
DigitalCiti.com
3636 S. Iron St., Chicago, IL 60609
Company
Someone please correct me if I'm wrong, but wouldn't this do it?
$self-TicketObj-DeleteWatcher( Type=Requestor,
$self-TicketObj-RequestorAddresses);
put that in a scrip with condition set to 'on create' in the queue that
you want that functionality.
.r'
James Price wrote:
I would like to
Gene,
DUH!! Thanks for the help.
Kenn
LBNL
Gene LeDuc wrote:
Hi Kenn,
Lose the $ in front of TransactionObj. It should be
$self-TransactionObj.
Gene
At 04:01 PM 5/7/2007, Kenneth Crocker wrote:
Gene,
Thanks, But it still doesn't work. I now have
return 0 unless
To all,
I cannot get the following scrip to run:
#
# Check for Nobody' before continuing - saves spam
#
return 0 unless $self-$TransactionObj-Field eq 'Owner';
return 0 unless $self-$TransactionObj-OldValue ne 'Nobody';
return 1;
Any ideas?
Kenn
LBNL
Hi Kenn,
You want to be comparing OldValue to $RT-Nobody-Id instead of to 'Nobody'
like so:
return 0 unless $self-TransactionObj-OldValue == $RT::Nobody-Id;
Gene
At 12:03 PM 4/27/2007, Kenneth Crocker wrote:
To all,
I cannot get the following scrip to run:
#
# Check for Nobody'
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