On 9/1/06, Ole Craig [EMAIL PROTECTED] wrote:
Is there any way to get a new field in a search to appear in the secondcolumn of a multicolumn search OTHER THAN this cripplingly repetitiveprocess:Indeed there is... when you build the custom search, once you've added your search criterion, click on
Hello,
I wanna build a SearchQuery which presents me all my open and stalled tickets,
but without the one with Starting-Time in the future. My Problem, not at all
tickets
the Value Starts is set, so my idea was to build a Query like:
Owner = '__CurrentUser__' AND ( Status = 'new' OR Status
RT does n't by default assign ownership to anyone else but Nobody, if
your system auto assign ownership, this must have been done by a custom
scrip written by you /your developers .. You'll need to investigate your
custom scrips in Global/scrips or Queues/Queue/scrips and modify them
On 9/1/06, Stefan Oeser [EMAIL PROTECTED] wrote:
Hello,
I wanna build a SearchQuery which presents me all my open and stalled tickets,
but without the one with Starting-Time in the future. My Problem, not at all
tickets
the Value Starts is set, so my idea was to build a Query like:
Owner =
I'm sure this problem is fixed in 3.4 repository, but I don't remeber
if it's in 3.4.6-rc1 tarball.
On 8/31/06, Maciak, TJ [EMAIL PROTECTED] wrote:
Has anyone run into a problem where you have a ticket that has been assigned
to a queue (Queue A) and then given
To an owner who belongs to
Hello,
I have installed RT on FC4.
Here are the command I issued to resolve dependancies:
yum install ncftp
perl -MCPAN -e shell
install Bundle::CPAN
install UNIVERSAL::require
install Test::Expect
yum install perl-Params-Validate perl-Cache-Cache perl-Exception-Class
perl-HTML-Mason
I did n't realise that RT can do that by default, I stand corrected by
Ruslan reply ..
If the patch did not work for you, then its easy enough to re-set the
user to Nobody using scrips and on queue change condition.
Regards;
Roy
Maciak, TJ wrote:
Roy,
The ownership was given to somebody who
On 9/1/06, Roy El-Hames [EMAIL PROTECTED] wrote:
I did n't realise that RT can do that by default, I stand corrected by
RT sets ownership to nobody user when you're moving a ticket into a
queue and owner of the ticket has no right to own tickets in this
queue. This behaviour is controlled by
Hello,
Has anyone moved data from an RT system to a data warehouse for
reporting purposes? If so, would you be willing to share your
experiences? I'm interested in the design of the warehouse data
structures, particularly how to accommodate custom fields.
Thanks,
Steve
Stephen Turner
From FAQ:
Q: How to change From line in outgoing mail.
A: Override From header with Template feature.
Don't add empty lines at the beginning to use this feature
From: Example Support Department [EMAIL PROTECTED]
Sender: Example Support Department [EMAIL PROTECTED]
add headers after least at
Ahh..
Thank you! I *knew* there had to be a better way, and I use the advanced
tab all the time to fiddle with searches... but totally forgot about the
bottom of it. forehead-smack I knew I was missing something obvious.
At least the next three reports won't take me hours per to
Title: [rt-users] Re: Labelled Priority Patch doesn't work with 3.6x
Looks like I spoke too soon!
I think it is simply an issue of changing the case on name to Name in local/html/Ticket/Elements/EditBasics (lines 89 and 98?):
% if ($RT::PriorityType) {
- td
I am using exctract custom fields and when autoresponders are
sent out from the initial ticket submission
It has the
Greetings
Blah blah
Then
This transaction appears to
have no content
Shouldnt this include the
body of the ticket ?
Hi Stephen,yes, we have. We put all the data from RT DB to Business Objects and do the reporting there. If you like, i can sent you the scrips for thatTorsten2006/9/1, Stephen Turner
[EMAIL PROTECTED]:Hello,Has anyone moved data from an RT system to a data warehouse for
reporting purposes? If so,
Title: [rt-users] Re: Labelled Priority Patch doesn't work with 3.6x
Ok, sorry about
the email flood about this. I should have had more patience and thoroughly
explored this before posting!
The current
values for priority are not honored, either. You have to change case on default=,
as
If you don't mind can you also send them to me, we will be implementing
reporting via Business Objects fairly soon , and your scripts will be
useful.
Kind regards;
Roy
Torsten Brumm wrote:
Hi Stephen,
yes, we have. We put all the data from RT DB to Business Objects and
do the
reporting
On 8/31/06, Todd Chapman [EMAIL PROTECTED] wrote:
On Thu, Aug 31, 2006 at 09:52:15AM -0400, Hornet wrote:
Hello,
I added a CF that holds ticket closure codes. My question is, how do I
make it mandatory to select a code before the status is changed to
close and make it so no matter how you
Hi,ok, this is the very first version, but stable. Its not nice, but we have separated systems, so we have to extract the values (the changed ones) and ftp them to the datapool.we are using the sh scrip from cron at this moment, but if we have moved from mysql to oracle, we can do this in real
putted it to the list ;-)2006/9/1, Drew Taylor [EMAIL PROTECTED]:
We also use Business Objects here at $work. Could you
please send the scripts to me as well? Or even better, put them on the wiki.
:-)
Thanks,
Drew
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of
I was actually mistaken, our dba group found that we did indeed have a
4gb limit on the attachments table in mysql. This issue is now
resolved. I appreciate the assistance Jesse.
Keith
-Original Message-
From: Hochberg, Keith
Sent: Wednesday, August 30, 2006 5:19 PM
To: 'Jesse
I'm experimenting with RT 3.4.5 (just trying it out - not in
production yet). I want to use it in conjunction with the
Universities existing single-sign-on authentication solution (Stanford
WebAuth), and I've got external authentication working okay.
My problem is that the usernames allocated by
Hello all,
I reported some bugs to [EMAIL PROTECTED] but only received the automatic
reply. No other feedback since 6 weeks.
So I wonder whether the above is the correct address? Or where to report bugs?
Maybe rt-users, so that the issues can be discussed?
These are the issues I reported,
On 9/1/06, Neil Hoggarth [EMAIL PROTECTED] wrote:
Is there any way that I can change the web interface to indicateownership of jobs (and populate the change ownership drop-downs, etc)using nicknames, real names or email addresses instead of (or as wellas) usernames?
Have a look at
Title: Way to force AtAGlance page to a single column?
Hi.
Some of our users are forced to use a small browser view (limited desktop real estate).
It really jumbles the display in 3.6.1 and they are asking to cut the At A Glance page down to a single column, getting rid of all content
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