Mathew Snyder wrote:
> Hey all,
>
> I'm trying to figure out how to change the default refresh rate for all pages
> that utilize the refresh option. Under html/Elements is the Refresh file.
> This
> provides the code I'm looking for as far as I can tell. However, I can't get
> it
> to work.
>
Gene LeDuc wrote:
> Hi Gary,
>
> So what you want is for the owner of the ticket to be notified of _all_
> transactions where the owner is not the creator of the transaction?
>
> A scrip condition like this might do it:
> { my $Transaction = $self->TransactionObj;
> my $Creator = $Transaction->
Here was my problem, which was addressed in the announcement for 3.6.4:
Use 'Watcher =
X' inestead of
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
I'm trying to install RTFM 2.2.0RC5 on a 'virtual private server', where
everything must go inside my home directory and I'm a non-privileged user.
I've already had RT 3.6.3 installed and running fine, so I just followed
the install instructions in
Hi Gary,
So what you want is for the owner of the ticket to be notified of _all_
transactions where the owner is not the creator of the transaction?
A scrip condition like this might do it:
{ my $Transaction = $self->TransactionObj;
my $Creator = $Transaction->CreatorObj->Id;
my $Ticket =
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Greetings,
This is what I just set up and is working for me:
ServerName foo.bar
SSLEngine on
SSLCertificateFile /etc/pki/tls/certs/server.crt
SSLCertificateKeyFile /etc/pki/tls/private/server.key
RewriteEngine On
RewriteCon
RT v3.6.3 running on Solaris 10, perl 5.8.4, CGI.pm > 2.89 (example.com =
example domain)
My browser crash, returns the error below, everytime I fill in one of the
following field in the Ticket creation site: Requestor, CC, Admin CC.
Browser Error
-
Internal Server Error
The server en
I am trying to get RT 3.4.4 on SSL.
It works perfect on normal http but when I change to
HTTPS I get 'You're almost there!'
Here is what I change -
/opt/rt3/etc/RT_SiteConfig.pm
>From Set($WebBaseURL, "http://server1.com";);
to Set($WebBaseURL, "https://server1.com";);
---
Jacob Helwig wrote:
> Gary,
>
> Since the ticket owner should already be notified of any correspondence
> taken on the ticket, we added a scrip to handle comments.
I just tried this, and it doesn't seem to work, at least in my RT. I sent an
email from the requestor's email address with [rt #12]
Gary,
Since the ticket owner should already be notified of any correspondence
taken on the ticket, we added a scrip to handle comments.
On Comment Notify Owner as Comment with template Correspondence
We set that as a global scrip, and it's worked beautifully for us.
As far as updating the owne
Hi folks -- I'd like rt to notify the owner if correspondence or comments come
in, but not if the correspondence/comments are by the owner. Possible? Easy?
Actually what I'd like is if *anything* changes in the ticket and the change
is by someone else, I'd like the owner to get notified. Do I n
when i click on resolve to close a ticket and i do not want certain
people (requestors, Ccs) to be notified, there is no addresses to
check at the bottom of the page to take out. all i see is the
following:
This message will be sent to...
(Check boxes to disable notifications to the listed recipi
*sigh
That unfortunately we have not been able to do, we don't have the resources
necessary to try to do something like that...BUT, if you happen to get them
talking, please share! :)
-Original Message-
From: Justin Brodley [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 12, 2007 4:12 P
No I hadn't, I'm looking around now. Out of curiousity did you integrate this
with your RT install?
Justin Brodley
-Original Message-
From: Helmuth Ramirez [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 12, 2007 1:06 PM
To: Justin Brodley; Jason A. Smith; rt-users@lists.bestpractical
Have you tried OCS?
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Justin Brodley
Sent: Thursday, July 12, 2007 3:57 PM
To: Jason A. Smith; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Status of the RT AssetTracker.
I'm holding out hope it wi
I'm holding out hope it will be updated. We too are looking for an Asset
Management solution, and I haven't found a good open source one yet.
Justin Brodley
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason A. Smith
Sent: Thursday, July 12, 2007
Is the RT AssetTracker project still alive? I noticed that its old home
is still gone, except for a link to the last available source package:
http://atwiki.chaka.net/at-1.2.3.tar.gz
There is also a new SourceForge project that was created for it a few
months ago:
http://sourceforge.net/project
See bullet point four.
2.1 Installation Locations
* /etc/rt3 - RT3 configuration files
* /etc/httpd/conf.d/rt3.conf - RT3 configuration file for apache
* /usr/sbin/rt3-* - RT3 "helper" applications
* /usr/share/doc/rt3 - documentation
* /var/www/rt3 - installed files for RT3 to
I installed Fedora Core 7 and did a "yum install rt3".
http://wiki.bestpractical.com/view/FedoraCore5InstallGuide says after
this step to restart httpd, and then later starts talking about clicking
on stuff. Well, after restarting httpd, I just get the default Fedora
test page.
What more is neede
Is there an rpm installation of rt 3.6.* for RHEL4?
On the Best Practical page I see rpm for 3.4.* only.
Tom Wlodek
___
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Community help: http://wiki.bestpractical.com
Commercial support:
Hi Forrest,
At 05:50 AM 7/12/2007, Forrest Blount wrote:
I think you're going wrong in your custom condition. The Transactions
table doesn't have a subject field...
I think what you want is more like:
return($self->TransactionObj->Field eq "Subject" &&
$self->TransactionObj->NewValue eq
Ok, I tested the scrip. Here it is pasted from RT:
Custom condition:
{ ### Testing Subject trigger
my $Transaction = $self->TransactionObj;
my $MyName = "Scrip General:52:Condition (Test)";
my $val = $Transaction->Type eq "Correspond";
$RT::Logger->debug("$MyName: (" . $Transaction->Id . "
How does one go about creating good reports? I don't know MySql at all.
Can you do this in RT itself? I apologize for my ignorance.
Christopher Moughan
System Administrator
Brown & Brown Lehigh Valley
268 Brodhead Road
Bethlehem, PA 18017
Office 610-694-1814
Fax 610-974-9791
figured this out - for ad-hoc cc-ing it's not CC you need to be
notifying in the scrip it's 'other recipients'.
HTH
Justin
--
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 12 Jul 2007, at 15:56, Justin Hayes wrote:
I'm having the same
I'm having the same issue, and I have a global scip to notify
requestor and cc with template correspondence.
cc's on the ticket are getting mails, just not ad-hoc cc's on a
specific reply.
Justin
--
Justin Hayes
Support Manager
[EMAIL PRO
Found the answer, and posting here for future idiots such as myself.
The problem was simply that I had the wrong values set for $rtname,
$Organization, and $WebBaseURL.
- Original Message -
From: Michael Martin
To: rt-users@lists.bestpractical.com
Sent: Thursday, July 12, 200
I got past the Oracle issues, so that all is working now...thanks so
much for all the help.
I can run the script directly and it works fine. However, when running
under CRON I get a new error now:
: bad interpreter: No such file or directoryotePremier.cron: /bin/sh
/etc/cron.hourly/RT-Resolved.c
Hello all-
I have a brand new 3.6.4 RT up and running, but I can't seem to create any new
tickets. Any attempts to do so results in
"Can't locate object method "host" via package "URI::_generic". I've attached
the raw error output below.
I'm reasonably certain that I have all the prerequisites
You can start by breaking down your scrip to test it in different
working parts.
Only use your User Defined condition and see if one of the already built
scrip actions will fire. Then set that back to a basic scrip condition
and test it with your custom action code.
I think you're going wro
On Wed, Jul 11, 2007 at 06:27:23PM -0400, Mathew wrote:
> Kenneth Marshall wrote:
> > Hi RT community,
> >
> > In order to facilitate the testing, development and migration
> > from our current RT 3.4.5pre1 to the RT 3.6.4 release, I would
> > like to run both versions against the same database b
Hi,
thanks for your support so far.
I did a lot of tests, but it still dont work. I added a screenshot of my
script as a created it in the web gui. You can see it here:
http://www.asymmetry.de/scrip.jpg
But it still does not work. Here is what i did:
Custom condition:
my $Transaction = $self->T
Hi Mathew,
I don't remember where I found this, maybe in the list archives, but you
need to modify the Elements/Login file and insert one line that adds the
default value to the login form submission:
<&|/l&>Password:
+
~Jason
On Thu, 2007-07-12 at 06:07 -0400, Mathew Snyder wrote
Hey all,
I'm trying to figure out how to change the default refresh rate for all pages
that utilize the refresh option. Under html/Elements is the Refresh file. This
provides the code I'm looking for as far as I can tell. However, I can't get it
to work.
I've changed it so that $Default is 120
I did an upgrade from 3.4.5 to 3.6.3. Everything seems to be working
fine, except 1 queue.
There is a queue called "Messina & RT", and if I click on this in the
quicksearch table, it returns no results (in the quicksearch table it
does say how many open, new and stalled tickets there are for t
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