Whoops. I misread your email.. you said sending *to*, not from.
Which syntax is giving you difficulty? I use the following to determine
the To: header:
my $to = $self->TransactionObj->Attachments->First->GetHeader('To');
From: [EMAIL PROTECTED]
[mailto:[EMAIL
I create all tickets in our general queue and move them based on domain
name. Here's the scrip I use:
# Domains we want to move
my $domains = {};
my %domain_map = (
'[EMAIL PROTECTED]' => "comcast-server",
'[EMAIL PROTECTED]'=> "cox-server"
I can¹t seem to get the syntax correct for a User Defined scrip to change
queue on an existing ticket, based on which email address they send to. I
have two queues, [EMAIL PROTECTED] and [EMAIL PROTECTED] We have an external
database that sends emails based on where a project is in our workflow,
Been mucking around with a MultipleInstances installation of RT using
FastCGI and for the most part it's worked wonderfully. Today though I
encountered one oddity where it doesn't appear to be working correctly
and that's when attempting to use a modified library located in
$ENV{RT_INSTANC
http://wiki.bestpractical.com/view/CleanlyCustomizeRT
read about overlays and local dir
On Feb 5, 2008 11:13 PM, Tuc at T-B-O-H <[EMAIL PROTECTED]> wrote:
> Hi,
>
> In RT2 we used to override the LookupExternalUserInfo in the
> config file. I read about RT3 doing it in a _Local file, but I
Hi,
In RT2 we used to override the LookupExternalUserInfo in the
config file. I read about RT3 doing it in a _Local file, but I
see things on Google with people putting in User_Local.pm . Shouldn't
it go in EmailParser_Local.pm? And does it go into my $RT/etc/
directory or the $RT/lib/RT
Im running 3.6.6, the latest version, I must be missing it, ill try
again today. Thanks for the feedback.
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, February 05, 2008 11:40 AM
To: Sean McCreadie
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-us
On Sat, Feb 02, 2008 at 03:41:28PM -0800, Sean McCreadie wrote:
> I recently created the saved search list that is outlined in the wiki,
> and its working great. I have it added to my users home screens and
> they use it to view individual searches that they have created. What im
> hoping for
Greg,
For each ticket that is created, there are links that you can create
that will show the relationship between the two (or more) tickets. Child
tickets are designed as a dependency, but a one that belongs to the same
queue as the base request. This is in case there is an administra
Hey Mike,
We don't really use the requestors field because the tickets don't get viewed
or looked at by anyone but myself and my boss. We don't want the replies to go
out to the customer, so we don't put their name in it or anything so everything
is set up so that the only 'requestor' is our su
Leonid Mamchenkov wrote:
> Hello,
>
> On Feb 5, 2008 7:11 PM, Mike Peachey <[EMAIL PROTECTED]> wrote:
>> It certainly doesn't seem to make sense, why use the requestor's first
>> ticket as a reference point instead of the requestor account itself?
> [...]
>> Perhaps if you explained why you were l
Hello,
On Feb 5, 2008 7:11 PM, Mike Peachey <[EMAIL PROTECTED]> wrote:
> It certainly doesn't seem to make sense, why use the requestor's first
> ticket as a reference point instead of the requestor account itself?
[...]
> Perhaps if you explained why you were looking at doing it this way - an
> i
Greg Evans wrote:
> Here is what I would like to do, but I am not sure if the approach I am
> taking is one that makes sense or if I should be going about it a different
> way, so I thought I would ask ☺
> The idea is that when we create a ticket for a given user, each additional
> ticket will
Here is what I would like to do, but I am not sure if the approach I am taking
is one that makes sense or if I should be going about it a different way, so I
thought I would ask ☺
Idea for how I would like it to work
Caller 1 calls in on Issue A (Ticket #)
-->Ticket Created
Steve Cochran wrote:
> I was just looking at the built-in reports, and I couldn't find
> anything on the wiki or list archives about customizing them or
> creating new reports.
>
> What's the most common approach? RT3StatisticsPackage? My needs are
> pretty simple. Right now just have four
I have a simple custom field, when editing it's presented as a
selection box, not a pull down menu because of the "size" attribute.
in Elements/EditCustomFieldSelect on line 65, I found the following:
% if ($Multiple or [EMAIL PROTECTED]) {
size="<%$Rows%>"
% }
Assuming I
I was just looking at the built-in reports, and I couldn't find
anything on the wiki or list archives about customizing them or
creating new reports.
What's the most common approach? RT3StatisticsPackage? My needs are
pretty simple. Right now just have four main criteria to report on:
For
What does your log file show?
Did you create the entries in your alias file? If your using sendmail.
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Hi,
Using RT 3.6.4, I have two queues setup. One is strictly used for
clients emailing issues to us. The other is used strictly for tasks.
The first one I mentioned works fine with sending and receiving mail.
The second, "task", is not able to send any mail when creating a new
ticket. We basic
On Tue, Feb 05, 2008 at 09:24:07AM -0500, Rob Ansaldo wrote:
> On Feb 4, 2008, at 3:34 PM, Jesse Vincent wrote:
> > On Feb 4, 2008, at 2:37 PM, Rob Ansaldo wrote:
> >
> > > We're testing an upgrade from 3.6.4 to 3.6.6 and have noticed that
> > > interactive response time on 3.6.6 is much slower t
On Feb 4, 2008, at 3:34 PM, Jesse Vincent wrote:
> On Feb 4, 2008, at 2:37 PM, Rob Ansaldo wrote:
>
> > We're testing an upgrade from 3.6.4 to 3.6.6 and have noticed that
> > interactive response time on 3.6.6 is much slower than 3.6.4. Using
> > the exact same hardware, OS, and MySQL db - most
I take it back. It seems to have only happened once. Each successive test has
proven me wrong.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Mathew Snyder wrote:
> Sweet. It works using Shane's code. I've found one minor issue thought that
> likely won't be a problem. I'
Sweet. It works using Shane's code. I've found one minor issue thought that
likely won't be a problem. I'm just bringing them up for the sake of
disclosure: if the link is opened in the same browser window/tab and the back
button is used to return to the ticket, the link is no longer clickable.
Thank Johan,
Added to ShowStatusInColor wiki page.
On Feb 5, 2008 1:55 PM, Johan Baarman <[EMAIL PROTECTED]> wrote:
> Yes I actually had the same problem, I solved it by making a local overlay
> of main.css in /html/NoAuth/css/3.5-default/ and including
> a statuscolor.css. You'll put your colors
Yes I actually had the same problem, I solved it by making a local overlay
of main.css in /html/NoAuth/css/3.5-default/ and including
a statuscolor.css. You'll put your colorsetting in that file. Sorry I forgot
to mention this.
/Johan
On 2/5/08 1:17 PM, "Roy Depp" <[EMAIL PROTECTED]> wrote:
>
Thanks, thats great.
I have a problem though, i get the "REP" tag and I can see the "new REP" lines correctly in the page source,
but it seems like the additional css styles aren't loaded. I've put
them into $RT_HOME/local/html/Callbacks/MyCallbacks/NoAuth/webrt.css/Default
as described in the Show
Ahhh...duh. So instead of copying ShowMessageStanza to local/html/Ticket I
create a new directory and place Default within it. For some reason, it seems
so obvious even though it wasn't stated any different.
Keep up with my goings on at http://theillien.blogspot.com
Toby Darling wrote:
> Math
Mathew
> I'm trying to sort this out. I'm looking at Shane's modification to
> Dirk's callback but I can't figure out where to place it in
> local/html/Tickets/ShowMessageStanza. That file already has a
> <%init> section.
You should put the code in
$your-rt-path/local/html/Callbacks/your_callb
Hi, sorry for the late reply but I was looking for almost the same thing and
here¹s how I solved it. I wanted to check if a ticket had been updated by
anyone else than our staff i.e. requestor or any of the CC:s. I used the
example callback and the css from the wiki to change the statuscolor and
th
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