Hi
I upgraded my RT installation to 3.8.1 and have now
completely lost all of the themes.
Can someone point out where I might be able to change
the setting( or configuration) to allow the use of
themes? In the preferences, I have set it to web2,
but at the moment, it only shows a non-graphical
R
Hi sunnavy
1 I checked the scrip, my RT seems to have it. Some info are below:
(1) my RT view
http://www.nabble.com/file/p19986078/10.png
(2) Custom action preparation code(copy from RT web interface):
# --- #
return(0) un
Hi All,
I've upgraded my RT system from 3.6.3 to 3.8.1 successfully (Both versions
are running with MYSQL 5). However I can't get the 3.8.1 to work with
attachments. All Word,Excel,Jpg and other documents display as garbage.
Then as a test I've installed a fresh RT 3.8.1 onto a another system. Bu
Did I ask the question the wrong way?
At this point, any ideas are appreciated.
Has anyone successfully upgraded their database from <=3.2.2 to 3.8.1?
--Buck
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Golemon,
Buck
Sent: Monday, October 13, 2008 6:
Hi,
Ok I resolved that issue, for some reason it wasnt using the temp dir of
the www user, even when I put a dir called tmp in there. But I had a read
through the CGI.pm file and found that after the home dir the first place it
tries is /usr/tmp which did exist but wasnt writeable by www, af
Hi Matthew,
thanks for the mail. I have tried changing the home dir of www (and
checked this is actually the user that apache is running as) and set the
priveledges etc, restarted apache, logged out of and back into RT but I
still see exactly the same problem :S
thanks Andy.
Matthew Sea
On Fri, 30 Nov 2007 14:01:08 +0100, [EMAIL PROTECTED] said:
> First, the Links in the list "10 highest priority tickets I own"
> disappeared for all users, then i tried some other configurations, and
> (at least i thougt) the links worked again for all users. Now i
> remarked, that i am the own us
Ben Robson wrote:
> Is there a way to have a Scrip call an external (command-line) perl script?
>
[...]
> something needs attention. Is there a way I can implement an OnCreate
> Scrip to call the perl script, sending input to it via ?
I'm basically using
system("echo \"$HE did $WHAT to
andys wrote:
Hi,
Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach
files to replies etc to tickets. I also had the problem with versoin 3.6.6.
Apparently this was working previously, the only thing that I can think that
has changed is that we now use SSL (but Im not
Look at the file which is downloaded.
My first was hunch that it's a perl script, and somehow your mod_perl is not
getting invoked. Read the apache error-log --- perhaps something got
updated relating to that package and broke your configuration.
You say, however that it is of type httpd/unix-di
PS these are the only error I can see in the logs:
RT: Encode::Guess failed: decoder is undefined; fallback to iso-8859-1
(/usr/local/rt3/lib/RT/I18N.pm:436)
RT: CGI open of tmpfile: Permission denied
(/usr/local/rt3/bin/webmux.pl:127)
I dont know where tmpfile might be tho...
andys writes:
Hi,
Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach
files to replies etc to tickets. I also had the problem with versoin 3.6.6.
Apparently this was working previously, the only thing that I can think that
has changed is that we now use SSL (but Im not aware this has
http://wiki.bestpractical.com/view/ScripAction
section "Managing notification actions"
On Tue, Oct 14, 2008 at 1:55 PM, Filipe José Silva Clemente
<[EMAIL PROTECTED]> wrote:
> Hi,
>
>
>
> When i reply/resolve a problem and include an email address on the cc:
> field, RT fires two differente messag
Gabriel,
Sure. However, a warning. To modify RT screens and such, you have to
get into code that can be real hard to follow, at least for me as I'm a
beginner perl guy. First, copy /share/html/Ticket/Create.html to
/local/html/Ticket/Create.html. MAke your changes to your "local" copy.
Hi,
I need to include a.pdf file in my resolved ticket template message sent to the
requestor, so that i can send a client satisfaction inquiry, when the ticket is
closed.
How can i do this? How can i define a template with an attachment? Any ohter
way to do this?
TIA,
Filipe
Port
Hi Andro
The steps you showed seems ok.
I suggest you check the following:
1. check /Admin/Queues/Scrips.html?id=2 to see if the scrip
("If an approval is rejected, reject the original and delete pending
approvals" )
is in the current scrips.
2. check the log to see if something weird happene
mind sharing how exactly you fixed it so all can benefit (and by all i mean
me.. lol)?
:)
-gabe
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Kenneth
Crocker
Sent: Friday, October 10, 2008 6:09 PM
To: rt Users
Subject: [rt-users] Modify the Create Ticket
On Tue 14.Oct'08 at 13:00:10 +0200, Richard Hartmann wrote:
> Hi all,
>
> I thought RT 3.8.x had email commands incorporated and does not need
> CommandByMail, any more. Yet, I can't see anything in the docs/wiki
> about it. I don't want to enable the plugin without checking if that is
> the ri
On Sat, Oct 11, 2008 at 19:27, Kelly Jones <[EMAIL PROTECTED]> wrote:
> This helps, but is there a better solution?
No idea about better, but you could use a custom field and then
use its Field Links To functionality to create a link and/or embed
the original resource.
Richard
_
Hi all,
I thought RT 3.8.x had email commands incorporated and does not need
CommandByMail, any more. Yet, I can't see anything in the docs/wiki
about it. I don't want to enable the plugin without checking if that is
the right way to go.
So, does RT 3.8.x come with CommandByMail or not?
Thanks,
Hi there,
I use rt-3.8.1 on a FreeBSD6.2 box.
Here's my cronjob:
0 * * * * /usr/local/bin/rt-crontool --search RT::Search::FromSQL --
search-arg "(Status='new' OR Status='open' OR Status = 'stalled')" --
action-arg "RecordTransaction: 0" --action
RT::Action::EscalatePriority >/dev/null 2>/dev
Hi,
When i reply/resolve a problem and include an email address on the cc: field,
RT fires two differente messages, one for the requestor and another for the
other email address.
This is a problem because i want both requestor and the other recipient (in cc:
field) gets only one message
Hi all,
is it possible to access information from CF foo from the 'Link values
to' field of CF bar? If yes, what would the syntax be? The normal one
used in Scrips?
Thanks,
Richard
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