Ken Crocker wrote:
To list,
I'm not an internals/Unix Admin or tech. I've been the Admin for User
Support for our RT 3.6.4 installation. We successfully use LDAP
Authentication.
I've just been given the responsibility to install 3.8.6 in VM (RHEL 5.3).
I have some Unix help. However, I
On Tue, Nov 17, 2009 at 12:32:09AM -0500, slamp slamp wrote:
Error on preferences page:
Can't locate object method date_format_full via package
DateTime::Locale::en at /opt/rt3/bin/../lib/RT/Date.pm line 659.
Error in the error_log:
FastCGI: server /opt/rt3/bin/mason_handler.fcgi
Hi Folks,
Please find below the scrip and error log file which I got while executing the
scrip:
Description: Business Hours
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom condition:
Custom action preparation code:
return
Hi. I finally have my RT installation configured and in production.
For now everything seems to be ok, but it takes too long (about 10 seconds)
whenever someones updates a ticket in the web interface (send a reply or a
comment). This happens even without adding an attachment. However, all
Hi,
RT was set up at my workplace, but not really used. I am trying to
re-configure it for use now. I'm not familiar with RT.
Basically, I'm just trying to set up an email address, to which emails can
be sent, and for those emails to show up in RT as tickets.
I've set up a new email address in
Hi Tony,
have you installed the the CPAN Module BUSINESS::HOURS ??
I think copy this to RT folder is not the correct way.
Normally: perl -MCPAN -e 'install Business::Hours' should fix your problem
Torsten
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk
Hi,
I have a new RT installation (latest version) and I need to NOT
autoreply mails coming from outside my domain, lets say @example.com.
So, any internal user sending a mail to helpd...@example.com should get
an autoreply and any user sending a mail from anything else should get
nothing.
Hi,
i'm now searching since some hours how to get the TicketObj from a given Ticket
ID.
Normally from within a scrip i go this way: $self-TicketObj and i can work
with all the Information (like $self-TicketObj-Status etc)
Now i have only i Ticket ID stored in a variable and i'm searching a way
Here is an update in my sending corrupt attachments issue:
o We got a 3MB test image and made a 600K and a 1.6G version of it. The
600K went fine but the 1.4G one got corrupted all the time.
o So, we wrote a wrapper to make a copy of the email that is being sent
from RT to the mail
On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
Hi,
i'm now searching since some hours how to get the TicketObj from a given
Ticket ID.
Normally from within a scrip i go this way: $self-TicketObj and i can work
with all the Information (like
On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
Hi,
i'm now searching since some hours how to get the TicketObj from a given
Ticket ID.
Normally from within a scrip i go this way: $self-TicketObj and i can work
with all the Information (like
Hi Matt Jason,
thanks for your support, but i cant get this running. I have tried both methods
and both wont work.
Here my Action Code:
my $DepOnBy = $self-TicketObj-DependedOnBy;
while( my $dep = $DepOnBy-Next ) {
next unless( $dep-BaseURI-IsLocal );
my $orig = $dep-BaseObj-Id;
my
Hi
Got a quick query regarding the shredder. Im trying to move a users cases to
a different user and then shred the first user, using:
rt-shredder --plugin Users=name,user;status,any;replace_relations,user-old
This does everything I want except it still shreds the tickets, whereas I
only
Jake,
Here's how I've changed the background:
I copied /usr/local/rt3/share/html/NoAuth/css/web2/layout.css to
/usr/local/rt3/local/html/NoAuth/css/web2/layout.css, commented out
background: under body and created a new background entry:
background: #8B;
Chris
elsif j...@elsif.net
Finally i got the error. outsite the while loop the $orig variable does not
exsist.
Thanks to all for the help.
Torsten
-Ursprüngliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten
/ Kuehne +
I guess your best bet would be to change the owner of
the tickets first
before running the shredder tool?
Andy
Hi Andy
Id like to change the histroy in the ticket so user becomes user-old
throughout, sadly changing the ticket owner doesnt do this :-[
regards
Garry
ps I tested this on
On Tue, 2009-11-17 at 15:05 +, G.Booth wrote:
This does everything I want except it still shreds the tickets, whereas I
only wanted to get rid of the original user account and preserver the
tickets with another user. Does anybody know if theres a way to do this
through the shredder
On Tue, 2009-11-17 at 15:50 +, G.Booth wrote:
Id like to change the histroy in the ticket so user becomes user-old
throughout, sadly changing the ticket owner doesnt do this :-[
Then I suspect shredder is the wrong tool.
Have you considered just renaming all the users using the RT API?
Hi Tom,
There is only one my.cnf and it doesn't contain those sections with that
line. From what I can determine mysql is set to listen to any address.
When I forced a localhost connection, I was able to connect as both root
and rt_user.
-Josh
-Original Message-
From: Tom Lahti
Folks:
Is there any way to have alternate email addresses per user account? I
read something about this on the wiki wish lists but couldn't find any
more current information about it.
We have staff members who may use more than one email address. Our LDAP
tree, by which we are
Matt Adams wrote:
We have staff members who may use more than one email address. Our LDAP
tree, by which we are authenticating, already knows about these email
addresses.
For the sake of clarification, I'd even be good with a solution that
didn't involve LDAP.
--
Matt Adams
Development
Rui,
It could be a lot of things. For example, you could have a lng list
of requestors and RT is trying to notify ALL of them. Could be you have
a lot of watchers and a scrip that notify's them on everything. It takes
any application much longer to perform I/O with other systems (like
Hey Everyone,
I'm working on setting up RTx::WorkFlowBuilder, I have the following in my
RT_SiteConfig:
Set($WorkflowBuilderStages,
{ 'approver1-approval' =
{ content = 'content',
subject = 'Architect Approval for Request: {$Approving-Id} -
Thank you. I believe it was a DNS problem.
I have a scrip to send e-mail notifications to all members of a certain group
whenever a new ticket is posted in a certain queue. However, there was only 1
member in that group!
The process of sending the e-mail was taking too long probably because
Hi,
another (hopefully) tiny problem. I'm trying to add a ticket link via scrip to
a ticket. the link should be of Type Members (Creating a child link to an
existing ticket)
My Idea: $self-TicketObj-AddLink(Type='Members',Target=ID_OF_CHILD); but
this is not working. I have tried with success
Hi ,
Im trying to update a customfiled value using a scrip but evrytime I does it I
gets this error is no longer a value for custom field value .Any help?
Regards,
Tony John
DISCLAIMER:
On Tue, 17 Nov 2009 08:30:49 -0800
Ken Crocker kfcroc...@lbl.gov wrote:
G.Booth,
You could also use the SQL native to your DataBase and
do it manually. However, keep in mind that it is a RISKY
business. You must be sure that whatever UserID you
change the info to REALLY exists, or your
Tony,
A couple of questions first:
1) Does the Custom Field have Categories?
2) Does the Custom Field actually get updated with that value,
regardless of error message?
3) what does your scrip code look like?
I can't offer suggestions to code I cannot see.
Kenn
LBNL
On 11/17/2009 9:52 AM,
Hi ,
Im trying to update a customfiled value using a scrip but evrytime I does it I
gets this error is no longer a value for custom field value .Any help?
Regards,
Tony John
DISCLAIMER:
G.Booth,
Yep, that seems odd. I've done most of my changes to the USERS Table
manually in the past. WAY too intense! I'm hoping to move over to
shredder with the 3.8.6 version we're about to test.
Kenn
LBNL
On 11/17/2009 9:56 AM, G.Booth wrote:
On Tue, 17 Nov 2009 08:30:49 -0800
Ken
Hi,
1.Custom field is set as Select a value
2. Below mentioned is the history of actions
Tue Nov 17 12:35:38 2009 Rukmangb - Deal Id 111 added
# Tue Nov 17 12:35:38 2009 Rukmangb - Brand 111 added
# Tue Nov 17 12:35:39 2009 RT_System - CI Ticket State CI New changed to CI
Entry
Tony,
It looks like you're doing this on any create or modify transaction. So
I'll assume you're happy with your condition.
This is the way I would write the action:
Custom Prep Code:
# Set base values
my $ticket = $self-TicketObj;
my $cf_obj = RT::CustomField-new($RT::SystemUser);
my
Since it seems that ssmtp cannot handle the emails with the
attachments we were sending, I decided to give msmtp a try. So,
I set it up following the wiki at
http://wiki.bestpractical.com/view/msmtp and sent a test email. In
/var/lo/syslog I got:
Nov 17 15:06:08 tickets RT: About to commit
Hi Tom,
There is only one my.cnf and it doesn't contain those sections with that
line. From what I can determine mysql is set to listen to any address.
When I forced a localhost connection, I was able to connect as both root
and rt_user.
-Josh
Huh. So you did:
mysql -h localhost -u
[Tue Nov 17 16:24:02 2009] [error] [client 216.222.31.30] Could not
create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission
denied\nStack:\n
You need to look specifically at the permissions on
/opt/rt3/var/mason_data/obj and verify that the user the web server runs
as can write
Thanks Tom,
Looks like the permissions are set correctly:
[r...@help01 rt3]# ls -l /opt/rt3/var/mason_data/
total 24
drwxrwxrwx 2 apache apache 4096 Oct 30 15:51 cache
drwxrwxrwx 2 apache apache 4096 Oct 30 15:51 etc
drwxrwxrwx 2 apache apache 4096 Nov 17 13:33 obj
[r...@help01 rt3]# getfacl
[Tue Nov 17 16:24:02 2009] [error] [client 216.222.31.30] Could not
create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission
Does the *file* .__obj_create_marker already exist in that location,
with some un-overwritable permissions perhaps?
Or perhaps its in use?
lsof | grep
That file does not exist in the new RT directory, nor is any file by
that name in use anywhere from what I can see.
I'm really baffled by this.
-Josh
-Original Message-
From: Tom Lahti [mailto:t...@bitstatement.net]
Sent: Tuesday, November 17, 2009 3:52 PM
To: Barron, Josh
Cc:
-Original Message-
From: Barron, Josh
That file does not exist in the new RT directory, nor is any file by
that name in use anywhere from what I can see.
I'm really baffled by this.
SELinux isn't turned on by any chance is it?
getenforce
ausearch -m avc -ts today
Looks like it is on:
[r...@help01 jbarron]# /usr/sbin/getenforce
Enforcing
[r...@help01 jbarron]# /sbin/ausearch -m avc -ts today
no matches
-Original Message-
From: Stuart Browne [mailto:stuart.bro...@ausregistry.com.au]
Sent: Tuesday, November 17, 2009 6:04 PM
To: Barron, Josh;
40 matches
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