On 26/01/2010 19:39, Wagner Pereira wrote:
What does 403 Forbidden mean in this log?
Command output: Connecting to
https://rtracker.rt.pop-sp.rnp.br/rt//REST/1.0/NoAuth/mail-gateway at
/usr/bin/rt-mailgate-3.6 line 102, line 1. An Error Occurred
= 403 Forbidden This is
Hi!
(using RT 3.8.7)
I have made simple Perl script to add users and queues to database.
However, I get next error message:
RT::User::Validate Unimplemented in RT::Record. (/opt/rt3/lib/RT/Record.pm line
267)
Script is:
#!/usr/bin/perl
# luojono -perl scripti
use warnings;
use strict;
use
Hello,
we are running RT 3.8.7 (from Debian Packages) together with PostgreSQL 8.4.1
in a German environment.
Unfortunalety, we cannot create tickets from the Web Interface (both Quick
Create an Full Create) when the subject contains one of our German Special
Characters like ö and the Content
Matthew,
Yes, I am already able to access the RT via web interface:
https://rtracker.rt.pop-sp.rnp.br/rt/
That's interesting: when I try to access
https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0
I get:
RT/3.6.7 401 Credentials required
But, listen: this Best Practical REST's page seems very
Hello,
I installed with RT Perl works fine then I installed RT with FastCGI and
access a RT unstable. Indeed I have errors in my log FASTCGI Apache2 and
RT is often more accessible.
Do you know the cause?
[Tue Jan 26 09:11:17 2010] [warn] FastCGI: server
/opt/rt3/bin/mason_handler.fcgi (pid
On 1/28/2010 12:43 AM, Ruslan Zakirov wrote:
On Thu, Jan 28, 2010 at 1:17 AM, Seann Clarknombran...@tsukinokage.net
wrote:
All,
I am having a problem with ticket creation on RT. I am setting up ONMS to
open tickets to RT on alarm, and have had mixed results. Each time the error
On 28/01/2010 13:01, Wagner Pereira wrote:
Matthew,
Yes, I am already able to access the RT via web interface:
https://rtracker.rt.pop-sp.rnp.br/rt/
That's interesting: when I try to access
https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0
I get:
RT/3.6.7 401 Credentials required
Uh,
Dr. Matthew, from Black Earth Consulting : )
Now I've made that:
You should go to https://rtracker.rt.pop-sp.rnp.br/rt/ and log in as
usual, then edit the URL bar to go to
https://rtracker.rt.pop-sp.rnp.br/rt/REST/1.0
And I obtained this:
RT/3.6.7 200 Ok
# Invalid object specification: ''
When you reinstalled, did configure RT with the appropriate FastCGI flag:
--with-web-handler=fastcgi
What version of FastCGI are you using, Apache or the version included in
Redhat's RPM respositories?
Lastly, what's your apache configuration look like with respect to FastCGI?
2010/1/28 josé
Hi Andreas,
I am currently having this same problem. Did you ever figure it out?
Thanks so much!
Jonathan
Andreas Heinlein-2 wrote:
Hello,
I need your help debugging RTs mail system.
I have had RT send emails successfully when replying to or creating new
tickets. As such, the mail
On Wed, Jan 27, 2010 at 05:43:22PM -0600, Anton Krall wrote:
Is there a way to automatically mark new tickets from a queue as favorites
for a user (like when the user clicks on the yellow start inside a ticket)
without that users actually having to open the ticket and clicking on the
start?
On Thu, Jan 28, 2010 at 11:55:40AM +0100, Nehmer Torben wrote:
we are running RT 3.8.7 (from Debian Packages) together with PostgreSQL
8.4.1 in a German
environment.
There are some patches in 3.8-trunk (the merge of the
another_utf8_rework branch) that should resolve this issue.
On Thursday, 28. Januaryta 2010 19:21:00 Kevin Falcone wrote:
Hi!
Yes and no.. Actually it was that password what was not set to anything
'Password =,' :-(
(stupid simple typo-error)
On Thu, Jan 28, 2010 at 11:59:35AM +0200, JJussi wrote:
Hi!
(using RT 3.8.7)
I have made simple Perl
Is there a callback to make Requester field blank on creating a ticket?
I don't like having it prefilled with current user email address.
Thanks,
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
___
TO list,
I noticed the format/syntax for some settings has changed in 3.8.x from
3.6.x. (thanks Ruslan). Inmost cases, it went from @x) to
Set(@). This happened for active and inactive as well as
@LogToSyslogConf = ( ) to s...@logtosyslogconf = ()]; So my question
is What happened to
On Thu, Jan 28, 2010 at 10:17:45AM -0800, Ken Crocker wrote:
TO list,
I noticed the format/syntax for some settings has changed in 3.8.x from
3.6.x. (thanks
Ruslan). Inmost cases, it went from @x) to Set(@). This
happened for active and
inactive as well as
Kevin Falcone wrote:
Temporarily drop the unique constraint on Name and rerun the
conversion, then look for duplicated usernames / usernames that are
blank. That'll give you an id that you can use to clean up the name
in the original content before you do your final cutover.
Thanks Kevin,
Kevin,
I did. However, I noticed in the RT_Config.pm file that the
@MailPlugins didn't change, hence my question.
Kenn
LBNL
On 1/28/2010 10:23 AM, Kevin Falcone wrote:
On Thu, Jan 28, 2010 at 10:17:45AM -0800, Ken Crocker wrote:
TO list,
I noticed the format/syntax for some
Michael, please, don't resend the same question twice to the mailing lists.
On Thu, Jan 28, 2010 at 8:55 PM, Michael Neuschafer
mneuscha...@nationalstoresinc.com wrote:
Is there a callback to make Requester field blank on creating a ticket? I
don’t like having it prefilled with current user
Just replace line
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default
= $ARGS{Requestors} || $session{CurrentUser}-EmailAddress
with
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default
= $ARGS{Requestors}
Clean mason cache, restart server. I think this is the
I did. However, I noticed in the RT_Config.pm file that the @MailPlugins
didn't change, hence my question.
Which was not at all clearly stated.
From my local config:
Set(@MailPlugins, qw'Filter::SpamAssassin Auth::MailFrom');
It's documented in RT_Config.pm. It just seems that the default is
With a tiny hack in share/html/Create.html, grep for Requestors. I
think it's abvious what you should delete there.
Copy share/html/Create.html to your local share/html/Create.html and
then edit the file there. If you don't know what I mean by local
directory, search the wiki to find out.
Jerrad,
AH! Kool. Sorry for the confusion.
Kenn
LBNL
On 1/28/2010 10:49 AM, Jerrad Pierce wrote:
I did. However, I noticed in the RT_Config.pm file that the @MailPlugins
didn't change, hence my question.
Which was not at all clearly stated.
From my local config:
Set(@MailPlugins,
Thanks a bunch.
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: Thursday, January 28, 2010 10:43 AM
To: Michael Neuschafer
Cc: RT-Users@lists.bestpractical.com
Subject: Re:
We have an old instillation of RT 3.4.2, but it was a VM given to us many
years ago and there are things broken on the underlying Debian. So, instead
of working hard to fix everything and then upgrade, we decided to start from
scratch and build a new VM.
I got 3.8.7 up and running on an Ubuntu
Search the list, a few days i had the same problem, there was a easy solution
posted.
Torsten
Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.),
Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark
Reinhardt, Jens Wollesen, Rainer Wunn,
To list,
I had thought I heard that the latest version of RT (3.8.7) allowed for
Custom FIelds to be defined as Date and a user could select a date
from a calender like on other RT ticket date fields. Is that so? If
so, how do I do it? Thanks.
Kenn
LBNL
I had thought I heard that the latest version of RT (3.8.7) allowed for
Custom FIelds to be defined as Date and a user could select a date
from a calender like on other RT ticket date fields. Is that so? If
so, how do I do it? Thanks.
News to me. The major CF feature in 3.8.7 is nested
This may be more appropriate in a MySQL list, but I figured I would give
it a shot.
I am upgrading from MySQL 4.0 ro MySQL 5.0.51 and according to the
UPGRADE readme I need to export/import as binary. Here is what I get
when I try to export binary:
mysqldump: Character set 'binary' is not a
On Fri 15.Jan'10 at 21:06:36 -0430, Luis E. Muñoz wrote:
Hi there,
A customer requested to have a multi-level ticket classification.
Issues would be assigned an activity type through a custom field.
Then, a second custom field would need to be set, whose values depend on
the first.
Jerrad,
OH well. Guess I heard wrong. Too bad. It seems to me that would be a
feature many would like.
Kenn
LBNL
On 1/28/2010 12:11 PM, Jerrad Pierce wrote:
I had thought I heard that the latest version of RT (3.8.7) allowed for
Custom FIelds to be defined as Date and a user could select a
There's been discussion of a submitted patch 3.8.5, which you participated in:
http://www.gossamer-threads.com/lists/rt/users/88354?search_string=custom-field%20date;#88354
But it's obviously not yet been accepted.
--
Cambridge Energy Alliance: Save money. Save the planet.
Jerrad,
Yes. That's what i was remembering. Since we are currently at 3.8.7, I
just hoped it had been made part of the core by now. Thanks for the
reminder.
Kenn
LBNL
On 1/28/2010 2:39 PM, Jerrad Pierce wrote:
There's been discussion of a submitted patch 3.8.5, which you participated
in:
Thx for the reply Kevin.. Will do.
From: Kevin Falcone falc...@bestpractical.com
Reply-To: rt-users@lists.bestpractical.com
Date: Thu, 28 Jan 2010 12:17:22 -0500
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Automatically adding new tickets as favorites
On Wed, Jan 27,
. Louis MO 63141
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--
Peter C. Lai
ITS Systems Administrator
Bard College at Simon's Rock
84 Alford Rd.
Great Barrington
Date cf's would be a cool feature!
Torsten
- Originalnachricht -
Von: rt-users-boun...@lists.bestpractical.com
rt-users-boun...@lists.bestpractical.com
An: rt Users rt-users@lists.bestpractical.com
Gesendet: Thu Jan 28 21:05:31 2010
Betreff: [rt-users] Another RT upgrade question
To
Hello,
I installed with RT Perl works fine then I installed RT with FastCGI, but access
has RT is often unstable and have an error 'Page Not Found'. I get errors in my
log FASTCGI Apache2 and RT is often more accessible. I use the mod_fcgi Apache2
[Sun Jan 24 06:25:07 2010] [warn] FastCGI:
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