Re: [rt-users] Sphinx fulltext index v4.0.4

2011-12-30 Thread Luciano Ernesto da Silva
Thanks for you help! Luciano -Original Message- From: Poulter, Dale [mailto:dale.poul...@vanderbilt.edu] Sent: Thu 12/29/2011 4:42 PM To: Luciano Ernesto da Silva Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Sphinx fulltext index v4.0.4 Here is the process I used.

[rt-users] Scrip to notify specific requestors

2011-12-30 Thread Robert Wysocki
Hi, I would like to achieve configuration allowing me to send out a notification about something (ticket state change to be specific) only to requestors matching regexp. Is it possible to do that in a custom scrip action? The real question is are the templates processed per-requestor or is the

[rt-users] Unexpected CC stuff in 4.0.4

2011-12-30 Thread Jeff Blaine
I'm a little confused about something in RT 4.0.4. If I do the following: 1. Create new ticket 2. Reply via email to that ticket and add f...@bar.com as an *email* CC RT does the following: 1. Starts including f...@bar.com on replies (expected) 2. Display.html : Does not show

Re: [rt-users] Unexpected CC stuff in 4.0.4

2011-12-30 Thread Ruslan Zakirov
Hi Jeff, Sounds more like local customization. RT doesn't parse follow up messages for Cc addresses. Out of the box RT has option to parse Cc addresses in new tickets only, but not in replies. On Fri, Dec 30, 2011 at 19:01, Jeff Blaine jbla...@kickflop.net wrote: I'm a little confused about

Re: [rt-users] Unexpected CC stuff in 4.0.4

2011-12-30 Thread Jeff Blaine
On 12/30/2011 2:12 PM, Ruslan Zakirov wrote: Hi Jeff, Sounds more like local customization. RT doesn't parse follow up messages for Cc addresses. Out of the box RT has option to parse Cc addresses in new tickets only, but not in replies. That's puzzling then, because we have zero files under

[rt-users] Queues

2011-12-30 Thread Damien Hull
I'm trying to configure RT for an IT consulting business. I need to know what company / client submitted the ticket. 1. If they submit a ticket by email, will I be able to tell what company that's from? 2. Should I create a queue for each company / client? This is my first time working with RT.

Re: [rt-users] Unexpected CC stuff in 4.0.4

2011-12-30 Thread Ruslan Zakirov
On Fri, Dec 30, 2011 at 23:19, Jeff Blaine jbla...@kickflop.net wrote: On 12/30/2011 2:12 PM, Ruslan Zakirov wrote: Hi Jeff, Sounds more like local customization. RT doesn't parse follow up messages for Cc addresses. Out of the box RT has option to parse Cc addresses in new tickets only,

Re: [rt-users] Scrip to notify specific requestors

2011-12-30 Thread Ruslan Zakirov
On Fri, Dec 30, 2011 at 17:08, Robert Wysocki robert.wyso...@contium.pl wrote: Hi, I would like to achieve configuration allowing me to send out a notification about something (ticket state change to be specific) only to requestors matching regexp. Is it possible to do that in a custom scrip

Re: [rt-users] Starman script

2011-12-30 Thread Ruslan Zakirov
On Fri, Dec 30, 2011 at 01:33, Damien Hull dh...@section9.us wrote: Is there a good way to start RT with Starman? I'm looking for a startup script I can place in /etc/init.d... http://groups.google.com/group/psgi-plack/browse_thread/thread/7f57cc48fdc49c0a?pli=1 RT Training

Re: [rt-users] Unexpected CC stuff in 4.0.4

2011-12-30 Thread Jeff Blaine
Then it's not RT started Ccing that third party person, but most probably people pick him on reply. RT saves emails it sends out, you can view it and from headers figure out what happened. May be somebody added him as Cc and then removed from Cc. I'm doing all the testing. This is not some

Re: [rt-users] Unexpected CC stuff in 4.0.4

2011-12-30 Thread Ruslan Zakirov
Hi, You use one time recipients box that RT presents on reply page, right? As question mentions it's one time thing for particular reply. On Sat, Dec 31, 2011 at 01:23, Jeff Blaine jbla...@kickflop.net wrote: Then it's not RT started Ccing that third party person, but most probably people pick

Re: [rt-users] Unexpected CC stuff in 4.0.4

2011-12-30 Thread Jeff Blaine
On 12/30/2011 4:29 PM, Ruslan Zakirov wrote: Hi, You use one time recipients box that RT presents on reply page, right? As question mentions it's one time thing for particular reply. Nope. I don't check any of those. The addresses show as selectable checkboxes for 'adding'. I don't touch

[rt-users] What happened to blank for columns?

2011-12-30 Thread Jeff Blaine
I no longer see a selectable blank option for column display. We used this previously to, obviously, pad the search results for readability. (4.0.4) RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] What happened to blank for columns?

2011-12-30 Thread Kenneth Crocker
Jeff, You can modify your default search results display in the RT_SiteConfig.pm file in home/etc. Kenn On Fri, Dec 30, 2011 at 2:28 PM, Jeff Blaine jbla...@kickflop.net wrote: I no longer see a selectable blank option for column display. We used this previously to, obviously, pad the

Re: [rt-users] What happened to blank for columns?

2011-12-30 Thread Jeff Blaine
On 12/30/2011 5:33 PM, Kenneth Crocker wrote: Jeff, You can modify your default search results display in the RT_SiteConfig.pm file in home/etc. Kenn, I want any user to be able to use blank to construct their search results as they want, not just set the default search result format. On