Re: [rt-users] Sphinx fulltext index v4.0.4
Thanks for you help! Luciano -Original Message- From: Poulter, Dale [mailto:dale.poul...@vanderbilt.edu] Sent: Thu 12/29/2011 4:42 PM To: Luciano Ernesto da Silva Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Sphinx fulltext index v4.0.4 Here is the process I used. From Mysql-5.5.17 source Move the sphinx source directory msqlse (I used sphinx-2.0.2-beta) to storage/sphinx in the source tree cmake \ -DWITH_UNIXODBC=1 \ -DWITH_INNOBASE_STORAGE_ENGINE=1 \ -DWITH_ARCHIVE_STORAGE_ENGINE=1 \ -DWITH_SPHINX_STORAGE_ENGINE=1 \ -DDEFAULT_CHARSET=utf8 \ -DDEFAULT_COLLATION=utf8_general_ci \ -DWITH_SSL=yes Once mysql is compiled and installed you just need to install the plugin mysql INSTALL PLUGIN sphinx SONAME 'ha_sphinx.so'; mysqls elect * from mysql.plugin; This should indicated that the sphinx plugin is installed. -Original Message- From: Luciano Ernesto da Silva [mailto:luci...@cpd.ufrgs.br] Sent: Thursday, December 29, 2011 12:27 PM To: Poulter, Dale Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Sphinx fulltext index v4.0.4 Hello Dale, Can you point me how did you compiled sphinxSE with MySQL? I tryed compile MySQL 5.1.41 with sphinx, but not worked for me in Ubuntu 10.04, following instructions from Sphinx site. Thanks Luciano -Original Message- From: rt-users-boun...@lists.bestpractical.com on behalf of Poulter, Dale Sent: Thu 12/29/2011 1:15 PM To: Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Sphinx fulltext index v4.0.4 Thanks. I was just about to send out a note. It appears the v4 was installed on top of the v3.8.5 instance which caused many issues. I did a clean install and everything is working as of a few minutes ago. Thanks again for all of your help! -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Thursday, December 29, 2011 9:14 AM To: Poulter, Dale Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Sphinx fulltext index v4.0.4 Hi, Looks like your RT 4 instance is installed incorrectly. Log says that RT loads libraries from RT 3.8 instance and this shouldn't happen. On Thu, Dec 29, 2011 at 17:26, Poulter, Dale dale.poul...@vanderbilt.edu wrote: Here is the output from the debug log. The mysql log did not have any errors. [Thu Dec 29 13:01:54 2011] [error]: Found more than one occurrence of the /Callbacks/AssetTracker/autohandler/Default callback. This may cause only one of the callbacks to run. Look for the duplicate Callback in your /apps/rt385/local/html /apps/rt385/local/plugins/RT-Authen-ExternalAuth/html /apps/rt385/local/plugins/RT-Extension-MergeUsers/html /apps/rt385/local/plugins/RT-Extension-MergeUsersHistory/html /apps/rt385/local/plugins/RT-Extension-MandatorySubject/html /apps/rt385/local/plugins/RT-Extension-SummaryByUser/html /apps/rt385/local/plugins/RT-Extension-MobileUI/html /apps/rt385/share/html (/apps/rt385/sbin/../lib/RT/Interface/Web/Request.pm:133) [Thu Dec 29 13:02:21 2011] [warning]: RT::ActiveStatus undefined, falling back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:202) [Thu Dec 29 13:02:21 2011] [warning]: RT::InactiveStatus undefined, falling back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:222) [Thu Dec 29 13:02:21 2011] [warning]: RT::ActiveStatus undefined, falling back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:202) [Thu Dec 29 13:02:21 2011] [warning]: RT::InactiveStatus undefined, falling back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:222) [Thu Dec 29 13:02:21 2011] [warning]: RT::ActiveStatus undefined, falling back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:202) [Thu Dec 29 13:02:21 2011] [warning]: RT::InactiveStatus undefined, falling back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:222) [Thu Dec 29 13:02:21 2011] [warning]: RT::ActiveStatus undefined, falling back to deprecated defaults (/apps/rt385/sbin/../lib/RT/Queue_Overlay.pm:202) [Thu Dec 29 13:03:55 2011] [warning]: Subroutine IsGroup redefined at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 76. (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:76) [Thu Dec 29 13:03:55 2011] [warning]: Subroutine IsUser redefined at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 96. (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:96) [Thu Dec 29 13:03:55 2011] [warning]: Subroutine Object redefined at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 116. (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:116) [Thu Dec 29 13:03:55 2011] [warning]: Subroutine GrantRight redefined at /apps/rt385/sbin/../lib/RT/Principal_Overlay.pm line 153. (/apps/rt385/sbin/../lib/RT/Principal_Overlay.pm:153) [Thu Dec 29 13:03:55 2011] [warning]: Subroutine RevokeRight redefined at
[rt-users] Scrip to notify specific requestors
Hi, I would like to achieve configuration allowing me to send out a notification about something (ticket state change to be specific) only to requestors matching regexp. Is it possible to do that in a custom scrip action? The real question is are the templates processed per-requestor or is the templated processed once for all requestors? Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Unexpected CC stuff in 4.0.4
I'm a little confused about something in RT 4.0.4. If I do the following: 1. Create new ticket 2. Reply via email to that ticket and add f...@bar.com as an *email* CC RT does the following: 1. Starts including f...@bar.com on replies (expected) 2. Display.html : Does not show f...@bar.com as a CC. This is very problematic for us, as people end up on the ticket and we cannot readily see that. (UNEXPECTED) 3. ModifyPeople.html : shows the following, abbreviated below for simplicity (UNEXPECTED) Cc: none Add new watchers: Type Email [- ] [ f...@bar.com ] [- ] [ ] [- ] [ ] Is all of this expected behavior for 4.0.4? Can anyone explain some of the rationale? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Unexpected CC stuff in 4.0.4
Hi Jeff, Sounds more like local customization. RT doesn't parse follow up messages for Cc addresses. Out of the box RT has option to parse Cc addresses in new tickets only, but not in replies. On Fri, Dec 30, 2011 at 19:01, Jeff Blaine jbla...@kickflop.net wrote: I'm a little confused about something in RT 4.0.4. If I do the following: 1. Create new ticket 2. Reply via email to that ticket and add f...@bar.com as an *email* CC RT does the following: 1. Starts including f...@bar.com on replies (expected) 2. Display.html : Does not show f...@bar.com as a CC. This is very problematic for us, as people end up on the ticket and we cannot readily see that. (UNEXPECTED) 3. ModifyPeople.html : shows the following, abbreviated below for simplicity (UNEXPECTED) Cc: none Add new watchers: Type Email [- ] [ f...@bar.com ] [- ] [ ] [- ] [ ] Is all of this expected behavior for 4.0.4? Can anyone explain some of the rationale? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Unexpected CC stuff in 4.0.4
On 12/30/2011 2:12 PM, Ruslan Zakirov wrote: Hi Jeff, Sounds more like local customization. RT doesn't parse follow up messages for Cc addresses. Out of the box RT has option to parse Cc addresses in new tickets only, but not in replies. That's puzzling then, because we have zero files under /rt/local, no extensions installed, and completely stock Scrips. On Fri, Dec 30, 2011 at 19:01, Jeff Blainejbla...@kickflop.net wrote: I'm a little confused about something in RT 4.0.4. If I do the following: 1. Create new ticket 2. Reply via email to that ticket and add f...@bar.com as an *email* CC RT does the following: 1. Starts including f...@bar.com on replies (expected) 2. Display.html : Does not show f...@bar.com as a CC. This is very problematic for us, as people end up on the ticket and we cannot readily see that. (UNEXPECTED) 3. ModifyPeople.html : shows the following, abbreviated below for simplicity (UNEXPECTED) Cc: none Add new watchers: Type Email [- ] [ f...@bar.com ] [- ] [ ] [- ] [ ] Is all of this expected behavior for 4.0.4? Can anyone explain some of the rationale? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Queues
I'm trying to configure RT for an IT consulting business. I need to know what company / client submitted the ticket. 1. If they submit a ticket by email, will I be able to tell what company that's from? 2. Should I create a queue for each company / client? This is my first time working with RT. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Unexpected CC stuff in 4.0.4
On Fri, Dec 30, 2011 at 23:19, Jeff Blaine jbla...@kickflop.net wrote: On 12/30/2011 2:12 PM, Ruslan Zakirov wrote: Hi Jeff, Sounds more like local customization. RT doesn't parse follow up messages for Cc addresses. Out of the box RT has option to parse Cc addresses in new tickets only, but not in replies. That's puzzling then, because we have zero files under /rt/local, no extensions installed, and completely stock Scrips. Then it's not RT started Ccing that third party person, but most probably people pick him on reply. RT saves emails it sends out, you can view it and from headers figure out what happened. May be somebody added him as Cc and then removed from Cc. On Fri, Dec 30, 2011 at 19:01, Jeff Blainejbla...@kickflop.net wrote: I'm a little confused about something in RT 4.0.4. If I do the following: 1. Create new ticket 2. Reply via email to that ticket and add f...@bar.com as an *email* CC RT does the following: 1. Starts including f...@bar.com on replies (expected) 2. Display.html : Does not show f...@bar.com as a CC. This is very problematic for us, as people end up on the ticket and we cannot readily see that. (UNEXPECTED) 3. ModifyPeople.html : shows the following, abbreviated below for simplicity (UNEXPECTED) Cc: none Add new watchers: Type Email [- ] [ f...@bar.com ] [- ] [ ] [- ] [ ] Is all of this expected behavior for 4.0.4? Can anyone explain some of the rationale? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Scrip to notify specific requestors
On Fri, Dec 30, 2011 at 17:08, Robert Wysocki robert.wyso...@contium.pl wrote: Hi, I would like to achieve configuration allowing me to send out a notification about something (ticket state change to be specific) only to requestors matching regexp. Is it possible to do that in a custom scrip action? With module (file) based scrip action that inherits from Notify.pm and overrides SetRecipients method. The real question is are the templates processed per-requestor or is the templated processed once for all requestors? Template processed once for all requestors. Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Starman script
On Fri, Dec 30, 2011 at 01:33, Damien Hull dh...@section9.us wrote: Is there a good way to start RT with Starman? I'm looking for a startup script I can place in /etc/init.d... http://groups.google.com/group/psgi-plack/browse_thread/thread/7f57cc48fdc49c0a?pli=1 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Unexpected CC stuff in 4.0.4
Then it's not RT started Ccing that third party person, but most probably people pick him on reply. RT saves emails it sends out, you can view it and from headers figure out what happened. May be somebody added him as Cc and then removed from Cc. I'm doing all the testing. This is not some random weird message from someone. I made a new ticket to our...@our-rt-host.our.org with NO CCs. I got the autoreply. I used email to reply to it, and ADDED a CC of f...@bar.com in my mail program. RT then shows: == Current watchers Requestors: Blaine, Charles J. Cc: none Add new watchers Type Email [-] [ f...@bar.com ] -- THIS SHOWS UP [-] [ ] [-] [ ] == I can reproduce this scenario at will. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Unexpected CC stuff in 4.0.4
Hi, You use one time recipients box that RT presents on reply page, right? As question mentions it's one time thing for particular reply. On Sat, Dec 31, 2011 at 01:23, Jeff Blaine jbla...@kickflop.net wrote: Then it's not RT started Ccing that third party person, but most probably people pick him on reply. RT saves emails it sends out, you can view it and from headers figure out what happened. May be somebody added him as Cc and then removed from Cc. I'm doing all the testing. This is not some random weird message from someone. I made a new ticket to our...@our-rt-host.our.org with NO CCs. I got the autoreply. I used email to reply to it, and ADDED a CC of f...@bar.com in my mail program. RT then shows: == Current watchers Requestors: Blaine, Charles J. Cc: none Add new watchers Type Email [- ] [ f...@bar.com ] -- THIS SHOWS UP [- ] [ ] [- ] [ ] == I can reproduce this scenario at will. -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Unexpected CC stuff in 4.0.4
On 12/30/2011 4:29 PM, Ruslan Zakirov wrote: Hi, You use one time recipients box that RT presents on reply page, right? As question mentions it's one time thing for particular reply. Nope. I don't check any of those. The addresses show as selectable checkboxes for 'adding'. I don't touch them. I enter foo as new ticket info. I submit. All of these NON CC people get the correspondence email from RT saying foo On Sat, Dec 31, 2011 at 01:23, Jeff Blainejbla...@kickflop.net wrote: Then it's not RT started Ccing that third party person, but most probably people pick him on reply. RT saves emails it sends out, you can view it and from headers figure out what happened. May be somebody added him as Cc and then removed from Cc. I'm doing all the testing. This is not some random weird message from someone. I made a new ticket to our...@our-rt-host.our.org with NO CCs. I got the autoreply. I used email to reply to it, and ADDED a CC of f...@bar.com in my mail program. RT then shows: == Current watchers Requestors: Blaine, Charles J. Cc: none Add new watchers Type Email [-] [ f...@bar.com ]-- THIS SHOWS UP [-] [ ] [-] [ ] == I can reproduce this scenario at will. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] What happened to blank for columns?
I no longer see a selectable blank option for column display. We used this previously to, obviously, pad the search results for readability. (4.0.4) RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] What happened to blank for columns?
Jeff, You can modify your default search results display in the RT_SiteConfig.pm file in home/etc. Kenn On Fri, Dec 30, 2011 at 2:28 PM, Jeff Blaine jbla...@kickflop.net wrote: I no longer see a selectable blank option for column display. We used this previously to, obviously, pad the search results for readability. (4.0.4) RT Training Sessions (http://bestpractical.com/**services/training.htmlhttp://bestpractical.com/services/training.html ) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] What happened to blank for columns?
On 12/30/2011 5:33 PM, Kenneth Crocker wrote: Jeff, You can modify your default search results display in the RT_SiteConfig.pm file in home/etc. Kenn, I want any user to be able to use blank to construct their search results as they want, not just set the default search result format. On Fri, Dec 30, 2011 at 2:28 PM, Jeff Blaine jbla...@kickflop.net mailto:jbla...@kickflop.net wrote: I no longer see a selectable blank option for column display. We used this previously to, obviously, pad the search results for readability. (4.0.4) RT Training Sessions (http://bestpractical.com/__services/training.html http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
