Re: [rt-users] Where to put crontool scripts?

On Wed, 4 Jan 2017 11:13:38 -0500 Alex Hall wrote: > I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts" > folder, but I don't know what RT upgrades might do to that. RT upgrades won't remove any extra files you have lying around. - Alex

[rt-users] Self Service interface - can't download attachments for Articles or Assets

Hi Everyone, I've configured custom fields of the type 'Upload multiple files' for Assets and Articles. If my users are Privileged, they can see and download the contents of the 'Upload multiple files' custom fields with no problems. However, if my users are Unprivileged (i.e. using the

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hi, If you are looking at modifying menus then the following will help. https://docs.bestpractical.com/rt/4.4.1/writing_extensions.html#Adding-and-Modifying-Menus Best Regards Martin On 2017-01-04 17:31, Alex Hall wrote: I'm honestly not sure which file you want, but my guess is share/ht

Re: [rt-users] Ticket owner in database set to "no owner shown in search results"

While this is still a mystery, please disregard the below email. I was reading the columns wrong and mistook the subject for the owner. The owner is actually set properly, yet this and another ticket come up if you search for tickets whose owner is 'nobody'. Odd, but not quite as odd as I had in th

Re: [rt-users] RT 4.4.1 and transaction isolation level on Postgres

On Wed, Jan 04, 2017 at 04:50:11AM -0800, Alex Vandiver wrote: >... > MySQL suffers from the exact same problem -- but, as it happens, > both more silently and more catastrophically. See > https://github.com/bestpractical/rt/commit/e36364c5 Eh. I'm glad I did transition from Mysql to Postgres ye

Re: [rt-users] How unprivileged users could see all tickets in their queue?

I'm honestly not sure which file you want, but my guess is share/html/Elements/Tabs. In that file is a line that goes something like: $search->child( users ... If you wrap that bit in a conditional, checking that the active user is not a member of the group as I said in a previous message, that s

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 04/01/2017 à 15:47, Alex Hall a écrit : > > > On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance > wrote: > > > Le 04/01/2017 à 15:10, Alex Hall a écrit : >> Okay, searching users is the problem? I'm not sure, but what >> about an overlay that conditionally s

[rt-users] Ticket owner in database set to "no owner shown in search results"

Hi all, A while ago I was asking why owners don't always show in search results. I just had a look at one such ticket in the database: select * from Tickets where id = 527; The "Owner" column is set to the value "no owner shown in search results". I don't know how it got that way, or what it mean

Re: [rt-users] Where to put crontool scripts?

Hi Alex, We drop ours in /opt/rt4/local/bin. Martin On 2017-01-04 16:13, Alex Hall wrote: Hi all, I'm just wondering if there's a conventional place to store scripts that run crontool jobs? I've got one to notify people of old tickets, but I'll be making more, now that this one is working. Tha

Re: [rt-users] Where to put crontool scripts?

On Wed, Jan 4, 2017 at 10:13 AM, Alex Hall wrote: > Hi all, > I'm just wondering if there's a conventional place to store scripts that run > crontool jobs? I've got one to notify people of old tickets, but I'll be > making more, now that this one is working. Thanks again for all the help > with th

[rt-users] Where to put crontool scripts?

Hi all, I'm just wondering if there's a conventional place to store scripts that run crontool jobs? I've got one to notify people of old tickets, but I'll be making more, now that this one is working. Thanks again for all the help with that script, by the way. I'm considering putting them in /opt/

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hi, You can modify the Ticket Owner dropdowns by using the UpdateObjectList callback in Elements/SelectOwner, you would remove all unwanted users from the list of objects passed to this callback. You possibly need to use the Modify callback in Elements/ShowUser too, I suspect there are other

Re: [rt-users] How unprivileged users could see all tickets in their queue?

On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance wrote: > > Le 04/01/2017 à 15:10, Alex Hall a écrit : > > Okay, searching users is the problem? I'm not sure, but what about an > overlay that conditionally shows that part of page templates? You could > create a group to which you'd assign any user

Re: [rt-users] How to create a new RoleGroup?

On Wed, Jan 4, 2017 at 8:30 AM, wrote: > I logged into RT as an admin: > -> Admin -> Queues -> Select Queue -> Watchers > > Then: > - New Watcher -> Find NAME -> Choose Option "AdminCc" --> Save Changes > ERROR: Role group 'AdminCc' not found I just ran a quick test and it works for me with 4.

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 04/01/2017 à 15:10, Alex Hall a écrit : > Okay, searching users is the problem? I'm not sure, but what about an > overlay that conditionally shows that part of page templates? You > could create a group to which you'd assign any user you don't want > viewing other users, then find the element t

Re: [rt-users] How to create a new RoleGroup?

Hello,   > What version were you running? 4.0.18   > What version did you upgrade to? 4.2.18 >> Error Message: In german "Rollen Gruppe 'AdminCc' nicht gefunden" >> In English something like "Role Group 'AdminCc' not found" > What actions did you take to generate this error? Please be spe

Re: [rt-users] How to create a new RoleGroup?

Hi Patrick, On Wed, Jan 4, 2017 at 8:00 AM, wrote: > > Hello, > > after an RT-Upgrade I am not able to add Watchers to on Queue. What version were you running? What version did you upgrade to? > Error Message: In german "Rollen Gruppe 'AdminCc' nicht gefunden" > In English something like "Ro

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Okay, searching users is the problem? I'm not sure, but what about an overlay that conditionally shows that part of page templates? You could create a group to which you'd assign any user you don't want viewing other users, then find the element that displays the user search and add a condition to

[rt-users] How to create a new RoleGroup?

Hello,   after an RT-Upgrade I am not able to add Watchers to on Queue.   Error Message:  In german "Rollen Gruppe 'AdminCc' nicht gefunden" In English something like "Role Group 'AdminCc' not found"   How can I create a new RoleGroup? Thanks in advance   Patrick  

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 04/01/2017 à 14:02, Alex Hall a écrit : > Can you describe your setup more? I'm not sure why unprivileged users > would need access to all queue tickets, or why each user would have > their own queue? As I understand it, unprivileged users are end users > (i.e. customers, those who don't work f

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Can you describe your setup more? I'm not sure why unprivileged users would need access to all queue tickets, or why each user would have their own queue? As I understand it, unprivileged users are end users (i.e. customers, those who don't work for your organization). Thus, they shouldn't be able

Re: [rt-users] RT 4.4.1 and transaction isolation level on Postgres

On Tue, 3 Jan 2017 17:06:47 +0100 Václav Ovsík wrote: > How about the Mysql don't have this problem - is this caused by > the different default transaction isolation level or not? MySQL suffers from the exact same problem -- but, as it happens, both more silently and more catastrophically. See h

[rt-users] Authentication-Problems after Upgrading

Hello, I have upgraded our RT-Database und RT-Installation the 4th time in the last 10 years.   Unfortunatly I run at the last update into problems. I upgraded from 4.0.19 to 4.2.8   Everything seems to be fine - but when I logged in with an privileged User, I have only access to the self-s

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hi Manu, Thanks for your answer ;) I have tried to modify MyRequests in an overlay, yesterday, but my perl coding is quite bad as you known ;) Nevermind, I try to imagine use CC instead of modifing the hard coded things, but in this goal, I'll need to define watchers automatically. For example,

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hello, You right, this rights isn't checked. But I can't view all tickets in selfservice anymore. I verify the same rights in : Admin > Queue, "select the queue name" and Group Rights, select and grant "unprivileged users" to Seequeue & Showtickets In the same section: grant group "compagn

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 03/01/2017 à 18:27, Felix Defrance a écrit : > > Hi all, > > I don't find how I could add ShowTickets or QueueList in SelfService. > > I want to allow my unprivileged users, grouped by company name, to see > all tickets in their queue. > > The group rights on the queue is correctly defined and u