secrets with RT Essentials from O'Reilly Media.
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--
Alan Cheng che...@ias.edu +1 609-734-8169
UNIX Systems Administration Institute for Advanced Study
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uuencoded. This is probably done by some plug-in? I will investigate
and report back if I find any information.
Thanks very much for your help!
Alan
Jesse Vincent wrote:
On Tue, Jan 27, 2009 at 08:54:19AM -0500, Alan Cheng wrote:
I am attaching the original email below to show
Mike,
I would like to report that v0.06_03 is working for my
RHEL5/RT-3.8.1/Sun Directory Server 6.3. I am seeing new information in
my RT log so I know the new version is indeed active.
[Fri Oct 31 10:17:36 2008] [error]: Working around bug in RT and
reloading RT::User
Dear all,
I understand that Ticket_Overlay.pm sets the error message when the
requester has no right to create tickets. I was wondering if there is a
way to customize this message as our users find it grumpy... We can
modify Ticket_Overlay.pm but I would like to know if we can put
something in
Did you do a make initialize-database after your RT installation? It's
possible the RT database still doesn't exist yet.
Alan
-Original Message-
From: [EMAIL PROTECTED] on behalf of Pawel Dlugosz
Sent: Thu 10/23/2008 9:08 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT
You need to create this directory /opt/rt3/var/data/gpg and put your
pgp keys in there.
Alan
Kobus Bensch - No Sig wrote:
Hi
Can anybody help please:
I see the following errors in my rt.log:
[Tue Oct 21 19:38:27 2008] [debug]: RT's GnuPG libraries couldn't
successfully read your
That would be GnuPG as shown in the RT debug log then :)
http://www.gnupg.org/
Alan
Kobus Bensch - No Sig wrote:
Wheres the best place to get some opensource pgp keys creation software?
Alan Cheng wrote:
You need to create this directory /opt/rt3/var/data/gpg and put your
pgp keys
Rich,
(1) You should see something similar in your RT log if it is indeed
trying to authenticate against your AD.
[Thu Oct 16 00:25:12 2008] [info]: RT::User::IsExternalPassword External
Auth OK
( MY_LDAP ): alan (/usr/local/rt381/bin/../local/lib/RT/User_Vendor.pm:281)
Dear RT users,
I am wondering if there is a way to organize tickets in a queue. For
example, we may have a queue called system administration. But I
would like to sort tickets and put them into sub-categories like Email,
DNS, DHCP, LDAP, DB.
Is this possible? Any suggestions or comments are
the
links (data, attachments, etc...)? Just curious...
Thanks,
Alan
stretchoutandwait wrote:
On Tue, Sep 2, 2008 at 1:36 PM, Alan Cheng [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED] wrote:
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can
03, 2008 at 11:31:02AM -0400, Alan Cheng wrote:
This RT user of ours used a different open source ticketing system
before. That system allows modifications to the Summary (almost
equivalent to the email Subject:), Note and Description. With this
feature the user found it easy to update
Erik thank you very much for the suggestion. Definitely another option
to use!
Alan
Peterson, Erik wrote:
Thanks so much! I just found out where to modify the subject and it worked
perfectly!!! :)
In case someone is looking for the same answer in the future, ticket
Subject: can be
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can always add another comment but I am just wondering...
Are there any specific reasons why we shouldn't have this feature?
One of our RT users is asking this question and I would like to see if
RT
Hello all,
I am trying to install RT-3.8.0 under Solaris 10 (SPARC) and can't seem
to get it to work. The error seems to suggest the install-sh script
is not found in etc (and several other subdirectories). I tried to copy
the install-sh script into those directories. The installation went
: can't access schema.mysql-4.1
chmod: WARNING: can't access schema.Sybase
chmod: WARNING: can't access schema.SQLite
chmod: WARNING: can't access initialdata
make: *** [fixperms] Error 12
I will see what else I can find.
Thanks again,
Alan
Joop wrote:
Alan Cheng wrote:
Hello all,
I am trying
Indeed those files don't exist. I will have to dig further...
[/opt/rt3/etc]$ ls -l
total 72
-r 1 root root 90 Jul 16 09:26 acl.Informix
-r--r- 1 root apache 34202 Jul 16 09:33 RT_Config.pm
-rw-r- 1 root apache 632 Jul 16 08:45
//
**650-521-3403 (cell)**
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[EMAIL PROTECTED]
*From:* Alan Cheng [mailto:[EMAIL PROTECTED]
*Sent:* Thursday, May 08, 2008 8:21 PM
*To:* Elbert Lai; rt-users@lists.bestpractical.com
*Subject:* RE
are you using?
Alan Cheng wrote:
Hi Mike,
[Mon May 5 17:54:28 2008] [info]: Autocreated authenticated user acheng
( ) (/usr/local/rt3/share/html/Callbacks/ExternalAuth/autohandler/Auth:50)
This is the problem, but I'm not sure why. It is something I will work
on when I get the time to do
:
All options in 3.8 have to be set using Set() function:
Set( @LogToSyslogConf, socket = 'stream' );
No more unless checks, no more difference for arrays or hashes.
On Thu, May 8, 2008 at 8:55 AM, Alan Cheng [EMAIL PROTECTED] wrote:
Hi all,
Anyone tried to install RT-3.7.85 under
This is more encouraging - running without SSL works OK.
Thanks,
Alan
Alan Cheng wrote:
Hi Ruslan,
All options in 3.8 have to be set using Set() function: Set(
@LogToSyslogConf, socket = 'stream' );
Thank you very much for the information. That fixed the syslog problem!
Now I need
Fixed. Misconfiguration in httpd.conf...of course! :) Both SSL and
non-SSL work now.
The default web2 theme looks great.
Thanks,
Alan
Alan Cheng wrote:
This is more encouraging - running without SSL works OK.
Thanks,
Alan
Alan Cheng wrote:
Hi Ruslan,
All options in 3.8 have
Are there any errors in the RT log? I found it useful to enable debug in a
similar situation like you have:
Try adding the following lines in your RT_SiteConfig.pm if you don't have them
yet:
Set($LogToFile , 'debug');
Set($LogDir, '/opt/rt3/var/log');
Set($LogToFileNamed , rt.log);
File
Hi all,
Anyone tried to install RT-3.7.85 under Solaris 10? I can't work around
the syslog problem while executing make initialize-database even with
the following in my RT_SiteConfig.pm:
@LogToSyslogConf = ( socket = 'stream' ) unless (@LogToSyslogConf);
Also tried inet and native without
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