Re: [rt-users] Can't add more than one attachment

Thanks for the update. Perhaps, a wish that can be added to to-do list;-) . Hossein On 6/12/2012 6:53 PM, Kevin Falcone wrote: On Tue, Jun 12, 2012 at 10:29:13AM -0700, Hossein Rafighi wrote: I am not certain if this is mis/configuration on my part, but it seems users can only add one

[rt-users] Can't add more than one attachment

attachments. Is this a bug, or misconfig on my part? I am using RT 4.0.0 Many thanks, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T

Re: [rt-users] Multiple value match for attr_match_list

to be comfortable making a git clone and switching branches and reading the updated documentation. You can find the github repo https://github.com/bestpractical/rt-authen-externalauth -kevin -- _ _ _ _ _ _ _ Hossein Rafighi

Re: [rt-users] Multiple value match for attr_match_list - multiple email addresses

:42:02AM -0700, Hossein Rafighi wrote: Hi, I modified the subject line to multiple email addresses. I just received an email off the list that was advising me to do the following to achieve what I want. I should emphasize that my users are all in one domain. Sine both john@triumf.ca and j

Re: [rt-users] Multiple value match for attr_match_list

, many thanks... Hossein On 9/13/2011 2:42 PM, Kevin Falcone wrote: On Tue, Sep 13, 2011 at 12:04:44PM -0700, Hossein Rafighi wrote: Hi all, We have RT4.0 with RT::Authen::ExternalAuth. In attr_match_list section we have: 'attr_match_list' = ['Name

[rt-users] RT4 Ticket transfer problem

'DelegateRights' (/opt/rt4/sbin/../lib/RT/ACE.pm:410) Any advise is greatly appreciated. Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, CANADA, V6T 2A3

Re: [rt-users] RTx-From

, is the search criteria I always had. Did I miss anything? Cheers, Hossein Rafighi On 4/7/2011 9:12 AM, Peter Barton wrote: I have recently installed the RTx-From extension and have loved the additional flexibility it offers for Simple Searches. My problem is that since I am a superuser I did

Re: [rt-users] RTx-From

I must have read what RTx-From does wrong! Now, looking at: http://cpansearch.perl.org/src/JPIERCE/RTx-From-0.04/lib/RTx/From.pm everything make sense. Sorry for the noise, Hossein Rafighi On 4/7/2011 9:51 AM, Hossein Rafighi wrote: Hi, I had this plugin installed, but never got it working

[rt-users] Login Question

', ... Your replies are greatly appreciated in advance. Cheers, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3

Re: [rt-users] RT general question

how to get the most out of RT! -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047

Re: [rt-users] RT general question

) not known to our LDAP will be created as local user? If yes, can this person login to our RT? I hope not Thanks for your reply, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall

[rt-users] RT general question

-- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047

[rt-users] DefaultQueue

Dear all, I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen queues we have, but it doesn't work. When users login they see the first queue in alphabetical order! Any ideas why? Many thanks in advance, and cheers, Hossein Rafighi

Re: [rt-users] DefaultQueue

/2010 10:54 AM, Hossein Rafighi wrote: Dear all, I've set the DefaultQueue in RT_SiteConfig.pm to one of the dozen queues we have, but it doesn't work. When users login they see the first queue in alphabetical order! Any ideas why? Many thanks in advance, and cheers, Hossein Rafighi

Re: [rt-users] DefaultQueue

Crocker wrote: Hossein, Setting a default Queue is done in the Preferences for each individual user. Unless a user has set the default queue in the preferences, it isn't set. Kenn LBNL On Wed, Jul 7, 2010 at 11:05 AM, Hossein Rafighi hossein.rafi...@triumf.ca mailto:hossein.rafi

[rt-users] Problem with replying to tickets

replying to tickets before the upgrade. Does anyone know what might be the problem? Cheers, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada

Re: [rt-users] Problem with replying to tickets

Okay thanks. Has this always been the case? Hossein Jerrad Pierce wrote: Did you click the correct link? Links on the top right of the page do not quote, those next to a message do. -- _ _ _ _ _ _ _ Hossein Rafighi

Re: [rt-users] RT and Nagios

; Roy Roderick A. Anderson wrote: Hossein Rafighi wrote: Hi, We have modified rt-crontool to create Nagios alerts. This woks with nrpe and unlike SendNgiosAlert doesn't require any additional modules installation. If you have running Nagios server it can easily pull relevant stuff from RT

Re: [rt-users] RT and Nagios

and machine monitoring here using Nagios, so I'd be very interested in this, please send the info my way when you've the opportunity. Thanks. On 4/28/10 2:34 PM, Hossein Rafighi hossein.rafi...@triumf.ca wrote: Hi, We have modified rt-crontool to create Nagios alerts. This woks with nrpe and unlike

[rt-users] RT and Nagios

email: * Nagios 2.8 * Notification Type: PROBLEM Service: Q-CCN Host: helpdesk Address: 172.127.2.12 State: WARNING Date/Time: Tue Apr 27 14:55:37 PDT 2010 Additional Info: 0 new tickets: 0 24h, 0 48h: 1 open: 1 120h, 0 168h Cheers, Hossein Rafighi

Re: [rt-users] RTFM rights Question

Many thanks. I did as per your suggestion. All worked okay yesterday. But today, when I search for Articles I receive: Error loading http://abcd.ca:Moved Permanently. Any Ideas? Hossein Kevin Falcone wrote: On Wed, Jul 08, 2009 at 09:59:17AM -0700, Hossein Rafighi wrote

Re: [rt-users] RTFM rights Question

make sense? Cheers, Hossein Kevin Falcone wrote: On Mon, Jul 06, 2009 at 03:07:54PM -0700, Hossein Rafighi wrote: Hi Kevin, I am not sure if this is related to my problem, but when a privileged user does a mouse over on an article the url reads: https://mydomain.ca/RTFM/Article

Re: [rt-users] RT Error

of PERL5LIB to point at /opt/rt/lib and did a re-install and no longer see the error message. Cheers, Hossein Hossein Rafighi wrote: Hi, I just upgraded my RT from 3.8.1 to 3.8.4. Attempt to restart httpd fails with the following error. == httpd/error_log == [Tue Jul 07 10:24:01 2009] [error

[rt-users] RT Error

-- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604

Re: [rt-users] RTFM rights Question

Sorry. At global level my group rights for Unprivileged, Privileged, and Everyone is: SeeClass, SeeCustomField, and ShowArticle Hossein Kevin Falcone wrote: On Jul 3, 2009, at 1:33 PM, Hossein Rafighi wrote: I have rt-3.8.4 and rtfm-2.4.2 installed on a linux system. When

Re: [rt-users] RTFM rights Question

://mydomain.ca/SelfService/Article/Display.html?id=## Cheers, Hossein Hossein Rafighi wrote: Sorry. At global level my group rights for Unprivileged, Privileged, and Everyone is: SeeClass, SeeCustomField, and ShowArticle Hossein Kevin Falcone wrote: On Jul 3, 2009, at 1:33 PM, Hossein

[rt-users] RTFM rights Question

search and see the articles and links! I've set the group rights on global and class level in rtfm to: See Class, ShowArticle, and ShowArticleHistory for Everyone and Unprivileged users. Any Ideas? Many thanks in advance, Hossein Rafighi -- _ _ _ _ _ _ _ Hossein

[rt-users] SITE_CONFIG_FILE

Ideas? Cheers, Hossein Rafighi ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly

[rt-users] Moving tickets to another queue

, Hossein Rafighi -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047

Re: [rt-users] Moving tickets to another queue

on Create on the right side. Hossein Rafighi hossein.rafi...@triumf.ca 2009-05-26 18:58 Greeting all, Is there a scrip to automatically notify Admin of a queue when a ticket is moved into their queue from another queue? The only way that I know is by changing the queue and replying

Re: [rt-users] Moving tickets to another queue

Please ignore my previous message. It should have been obvious. Changed the Action to Notify AdminCcs and works like a charm. Many thanks again indeed. Hossein Hossein Rafighi wrote: Thanks for your reply. Close, but no cigar! Scrip runs but it doesn't send the email. May 26 12:17:12

[rt-users] RT Attachment problem

-- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222

[rt-users] External Authentication

. Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047

Re: [rt-users] External Authentication

Please ignore my previous email. I solved my problem. Hossein Hossein Rafighi wrote: Hi All, I am trying to figure out why External Authentication in my production RT (version 3.6) works, but the test server I set up using (version 3.8.2) is not authenticating against the same ldap

Re: [rt-users] Random logouts in RT 3.8.2

/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- _ _ _ _ _ _ _ Hossein Rafighi

[rt-users] scrip for tickets

-- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222

[rt-users] RT and file attachments

-- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047

Re: [rt-users] RT 3.8.1 and iCal

/rt3/bin/../local/lib /opt/rt3... Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 55, DATA line 273. Any Ideas? Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall

Re: [rt-users] RT 3.8.1 and iCal

/opt/rt3... Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line 55, DATA line 273. Any Ideas? Hossein Jerrad Pierce wrote: On Tue 28.Oct'08 at 14:30:46 -0700, Hossein Rafighi wrote: Hi all, I upgraded our RT from 3.6.4 to 3.81. Can anyone on the list point me

[rt-users] RT 3.8.1 and iCal

Hi all, I upgraded our RT from 3.6.4 to 3.81. Can anyone on the list point me to a resource where I can read and understand how the new iCal feature works on 3.8.1? Many thanks in advance, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi

[rt-users] RT upgrade from 3.6.4 to 3.8.1

in again to complete the task they wanted to. Any ideas or help is greatly appreciated. Cheers, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC

[rt-users] RT log file

-- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047 | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074

[rt-users] RT Update and Bulk Update

replies, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047

Re: [rt-users] RT Update and Bulk Update

? The action/results are the same so I don't really understand the problem. Kenn LBNL On 4/2/2008 8:29 AM, Hossein Rafighi wrote: Hi all, I have a question regarding RT update verses Bulk Update. If we don’t wish a message to be sent to a Cc or Bcc member of any given ticket we have

[rt-users] Users interface in RT 3.4.5

to see the change I made? Many thanks, -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall | | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3 | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222