Re: [rt-users] Auto-Reply not generated

cloud email solution adds some kind of header during the forward process that says the message is autogenerated. RT then does not send autoreply due to this headers' existence. Pretty sure the same is happening to you. Regards, -- Robert Wysocki administrator systemów linuksowych administrator

Re: [rt-users] Unowned Tickets Table on Homepage not updating correctly

://your_rt/Prefs/MyRT.html) Regards, -- Robert Wysocki administrator systemów linuksowych administrator baz danych Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa

Re: [rt-users] Differentiating while sending notifictions

in DB. I'll probably gonna try to customize it so that we can have the kind of ScripActions you've mentioned. In my opinion it would be great to have a easy-to-use mechanism for creation of custom roles like 'Requestor' od 'AdminCc'. Regards, -- Robert Wysocki administrator systemów linuksowych

Re: [rt-users] Differentiating while sending notifictions

Dnia 2013-07-31, śro o godzinie 12:10 -0400, Kevin Falcone pisze: On Wed, Jul 31, 2013 at 02:03:57PM +0200, Robert Wysocki wrote: I'm looking for a way to differentiate between external (mainly customers) and internal users (emplyees) while sending notifications. From what I figured out

[rt-users] Differentiating while sending notifictions

? Regards, -- Robert Wysocki administrator systemów linuksowych administrator baz danych Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa

[rt-users] TicketSQL for searching by attrubutes

Hi, Is there any way of searching tickets with TicketSQL by a named attribute? I would like to implement a solution for marking tickets with user-defined flags, but i don't want to use CustomFields. Regards, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul

Re: [rt-users] TicketSQL for searching by attrubutes

, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa

Re: [rt-users] Adding Customfields to QuickCreate Portlet

://requesttracker.wikia.com/wiki/QuickTicket#Add_custom_fields_to_portlet) Few days ago I wrote an extension based on this wiki page, if you'd like I can send it to you. Regards, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków

Re: [rt-users] Redacting details from ticket emails?

, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our

Re: [rt-users] Exclude user from notifications

overcomplicated, still a viable option though. Regards, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa -- RT training in Amsterdam, March 20-21: http://bestpractical.com

Re: [rt-users] No datepicker widget after upgrade

Dnia 2013-02-19, wto o godzinie 09:53 -0500, Kevin Falcone pisze: On Tue, Feb 19, 2013 at 08:07:13AM +0100, Robert Wysocki wrote: After upgradeing to 4.0.10 datepicker widget doesn't pop up. Im having no luck locating the problem. Any ideas? What did you upgrade from? 4.0.6 My setup

Re: [rt-users] Exclude user from notifications

this action in your scrip. There's a lot of ugly ways of doing this, I'm trying to find to least ugly one :) Regards, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa -- RT

[rt-users] Exclude user from notifications

Hi, I would like to exclude one of Queue AdminCc's from a certain notifications. The perfect way would be to create a custom role, but from what i've googled it is not implemented yet. Is there any other way? Regards, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul

[rt-users] No datepicker widget after upgrade

Hi list, After upgradeing to 4.0.10 datepicker widget doesn't pop up. Im having no luck locating the problem. Any ideas? Regards, -- Robert Wysocki administrator systemów linuksowych, dba Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120

Re: [rt-users] Infinite loop of ticket creation

scrips? Regards, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Infinite loop of ticket creation

Dnia 2012-11-07, śro o godzinie 10:12 -0500, Kevin Falcone pisze: On Wed, Nov 07, 2012 at 10:39:21AM +0100, Robert Wysocki wrote: Leaving aside the original issue - why is that? Is this behavior hardcoded or is it a question od default scrips? When email comes in, RT loads by the email

Re: [rt-users] Where are comments and correspondence held?

. Regards, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Customer and contacts relationship in RT

and assign requestors to it like Maciek said. Another way, which we also use is creating one queue per one customer. Regards, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl Final RT training for 2012 in Atlanta, GA - October 23 24 http

Re: [rt-users] Add incremental time worked in a scrip

, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

Re: [rt-users] [SLA] Custom (and very imperfect) solution for parking stalled tickets

when there was no reply from one of the requestors. In other words if someone will activate a parked ticket by hand recalculation won't happen. Best regards, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl

Re: [rt-users] Custom fields on transactions

on a ticket by parsing ticket transactions. Therefore your CF is redundunt to built-in functionality and according to Occam's razor you just shouldn't use it. Regards, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl

Re: [rt-users] [SLA] Custom (and very imperfect) solution for parking stalled tickets

those. Unfortunately I didn't get any answer then, now I have one. Regards, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl

Re: [rt-users] SLA and ticket parking

Dnia 2012-05-22, wto o godzinie 07:09 +0200, Robert Wysocki pisze: Hi, I'm working on a solution for parking tickets with SLA. Right now I have a custom status AwaitingClientResponse, which is (I hope) self-explanatory. The idea is that Owner sets this status and when Requestors answers

Re: [rt-users] recurring requests

and the like? RT::Extension::QuickCalls? Regards, -- Robert Wysocki administrator systemów linuksowych Contium S.A., http://www.contium.pl

Re: [rt-users] recurring requests

Dnia 2012-06-01, pią o godzinie 08:05 +0200, Robert Wysocki pisze: Dnia 2011-03-31, czw o godzinie 20:45 +, Roedel, Mark pisze: Obviously it’s pretty simple to write a script against the REST API and launch it from a cron job, but has anybody done anything that’s more end-user facing

[rt-users] SLA and ticket parking

back to its original value. Of course the first thing I tried was to move my Scrip to the end of Scrip list (both by # number and by name), but still SLA Scrip has the last word about the due date. Should I hack the original Scrip? Best regards, -- Robert Wysocki administrator systemów linuksowych

[rt-users] SLA and holidays

Hi there, I would like to combine SLA extension with Date::Holidays module. Any ideas, how to do that besides patching? Regards, -- Robert Wysocki administrator systemów linuksowych CONTIUM S.A., http://www.contium.pl

Re: [rt-users] SLA and holidays

Dnia 2012-05-18, pią o godzinie 15:52 +0400, Ruslan Zakirov pisze: On Fri, May 18, 2012 at 3:06 PM, Robert Wysocki robert.wyso...@contium.pl wrote: Hi there, I would like to combine SLA extension with Date::Holidays module. Any ideas, how to do that besides patching? Actually newer

[rt-users] View custom fileds right

is that the user can see only few of them. Any way to do this? Regards, -- Robert Wysocki administrator systemów linuksowych CONTIUM S.A., http://www.contium.pl

[rt-users] Unknown encoding in rt-mailgate

of our client - the encoding specified was an nonexistent one. Since the encoding was specified, EmailInputEncoding doesn't apply to it. What is the proper way of accepting such emails to RT? Regards, -- Robert Wysocki administrator systemów linuksowych CONTIUM S.A., http://www.contium.pl

Re: [rt-users] Unknown encoding in rt-mailgate

and the declared one was iso-8852-2. I think it was i typo. Regards, -- Robert Wysocki administrator systemów linuksowych CONTIUM S.A., http://www.contium.pl RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] Problems with an SLA Scrip I created

, not beyond them. Regards, -- Robert Wysocki administrator systemów linuksowych CONTIUM S.A., http://www.contium.pl RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

[rt-users] Scrip to notify specific requestors

or is the templated processed once for all requestors? Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012

Re: [rt-users] Command by Mail - Enter Multiple values with Autocompletion

to it I get an Extended mailgate error: Failed command 'tags: Connectivity' Error message: Command 'tags' is unknown From the error message I guess, that you didn't use the correct form, which is: CustomField.{Tags}: Some string -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

Re: [rt-users] Problem with making a custom scrip

Dnia 2011-07-26, wto o godzinie 10:22 +0200, Bart pisze: (...) my $my_type = $self-TicketObj-CustomFieldValues('Type'); Use $self-TicketObj-FirstCustomFieldValue('Type') instead. Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl 2011 Training: http

Re: [rt-users] RT4 - mod_perl problem with apache2

Dnia 2011-05-31, wto o godzinie 11:00 -0400, Kevin Falcone pisze: Unfortunately, it's difficult to try replicating without a perl/apache/mod_perl2/plack version list Everything was from Debian Lenny, after dist-upgrade to squeeze there is no longer any problem. -- Robert Wysocki CONTIUM S.A

Re: [rt-users] RT4 slowness

page. The obvious fix for it - after reading this thread, was to remove references to JavaScript::Minifier in lib/RT/Squish/JS.pm. Now the delay isn't greater than 4 seconds and since we're using RT almost exclusively on LAN it's OK for us. -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

[rt-users] RT4 - mod_perl problem with apache2

? Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

Re: [rt-users] Indexed FTS with RT 4.0.1 and pgsql 8.3.9 doesn't work

Dnia 2011-05-26, czw o godzinie 10:57 -0400, Alex Vandiver pisze: On Thu, 2011-05-26 at 08:36 +0200, Robert Wysocki wrote: [snip] Please keep all replies on the list. Thanks for the patch, rt-fulltext-indexer now works fine (assuming that not trowing an error any more means everything

[rt-users] Indexed FTS with RT 4.0.1 and pgsql 8.3.9 doesn't work

with: select * from attachements where content like '%something%; works fine. Any suggestions? Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

Re: [rt-users] RT 4.0.0, bulk update and autocomplete customfields

and it turned out that the error was in the line: _response:function(a){if(a.length){ in the jQuery autocomplete function. Is it a bug in jQueryUI? -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

Re: [rt-users] RT 4.0.0, bulk update and autocomplete customfields

-- EditCustomFieldAutocomplete. That's my only modification, nothing else. Both the javascript and the EditCustomFieldAutocomplete work in the other templates. BTW: Why autocomplete customfileds aren't supported in bulk update out-of-the box? -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

Re: [rt-users] RT 4.0.0, bulk update and autocomplete customfields

be fixed. Filing a bug to include all CF types on bulk update would be useful. rt-b...@bestpractical.com OK, will do that. -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

[rt-users] RT 4.0.0, bulk update and autocomplete customfields

? -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

Re: [rt-users] problems upgrading to 4.0.0 from 3.8.10

an upgrade step. Hi, is there any chance the patch will be released some time soon? I've run into the same problem. -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

[rt-users] RT 4.0.0. and RT::Authen::ExternalAuth

:1332) and many more like this. Am I doing something wrong? The authentication to LDAP works fine, but those warnings are confusing and just look ugly... Regards, -- Robert Wysocki CONTIUM S.A., http://www.contium.pl

Re: [rt-users] RT 4.0.0. and RT::Authen::ExternalAuth

Dnia 2011-05-05, czw o godzinie 15:46 +0200, Robert Wysocki pisze: Hi there, I've managed to do a test upgrade from 3.8.9 to 4.0.0 and now I'm working on installing plugins. I'm starting with the most important one - allowing us to authenticate to LDAP. After I successfully install RT

Re: [rt-users] Set Transaction CustomField from My Day tool

Dnia 2011-04-01, pią o godzinie 12:29 +0200, Robert Wysocki pisze: Hi there, I would like to set Transaction CustomField values from the My Day tool. I've got to the point, where I have the Transaction CF's in the My Day template, I've even figured out how to associate Ticket ID with the CF

[rt-users] Set Transaction CustomField from My Day tool

Hi there, I would like to set Transaction CustomField values from the My Day tool. I've got to the point, where I have the Transaction CF's in the My Day template, I've even figured out how to associate Ticket ID with the CF (by the means of NamePrefix). But I'm stuck with setting the value

Re: [rt-users] ExternalAuth doesn't work

Dnia 2011-03-03, czw o godzinie 10:25 -0500, Jason Ledford pisze: Did you configure the plugin to load and does RT show it being loaded, and has apache been restarted? Here are my 2 config files, RT-authen first: Thanks for the config files. Plugin is configured to load, but RT doesn't show

Re: [rt-users] ExternalAuth doesn't work

Dnia 2011-03-04, pią o godzinie 09:38 +0100, Robert Wysocki pisze: Dnia 2011-03-03, czw o godzinie 10:25 -0500, Jason Ledford pisze: Did you configure the plugin to load and does RT show it being loaded, and has apache been restarted? Here are my 2 config files, RT-authen first: Thanks

Re: [rt-users] ExternalAuth doesn't work

Dnia 2011-03-04, pią o godzinie 14:24 +0300, Ruslan Zakirov pisze: Only difference I see is in spaces and those spaces changes don't change meaning. It was something else. I am tottaly aware that both notations are OK (with enter after [ and without it), but it was the only thing I've changed.

[rt-users] ExternalAuth doesn't work

Hi there, I have a problem with ExternalAuth - it doesn't work at all. Actually, when I run tcpdump against the ip of LDAP server, I can't see any packets going through. There is no firewall between those two. Here's my RT_SiteConfig: Set( @Plugins, qw(RT::Authen::ExternalAuth) );

Re: [rt-users] ExternalAuth doesn't work

Dnia 2011-03-03, czw o godzinie 10:00 -0500, Thomas Sibley pisze: What RT and ExternalAuth versions are you running? ExternalAuth 0.08 doesn't work with RT 3.8.9. There's a development version of ExternalAuth 0.08_01, which users have reported fixes the problem.

Re: [rt-users] ExternalAuth doesn't work

Dnia 2011-03-03, czw o godzinie 16:05 +0100, Robert Wysocki pisze: Dnia 2011-03-03, czw o godzinie 10:00 -0500, Thomas Sibley pisze: What RT and ExternalAuth versions are you running? ExternalAuth 0.08 doesn't work with RT 3.8.9. There's a development version of ExternalAuth 0.08_01