[critical]: Unknown CustomField type: Date (/opt/rt4/share/html/Elements/BulkCustomFields:81)
Does anyone have idea what's wrong with CustomField after upgrade from 4.0.13 to 4.2.0?
Hi All,
there is a strange blue Login bar on the top if login page, how could I change color into Red? Attached screenshot for you to have a look.
attachment: Image 1.png
Dear All,
Currently we use rt-remind to send out daily reminder for each queue. But as
our number of queue growth, number of reminder email also growing. Is that
possible to consolidate multiple queues reminder into single email which
execute via cronjob?
We found something like this:
Hi, Thanks for replying.
Does it means basically no extra step should do on plugin during minor version
upgrade?
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Thursday, May 23, 2013 1:27 PM
To: Thomas Lau
Cc: rt-users
Hi,
I am wondering if plugin would have problem if I perform general minor version
upgrade on 4.0.x?
Recently we intensively use more and more plugin which I am not sure if it will
drive the upgrade more complicated.
We are using RT-Extension-CommandByMail, RT-Extension-RepeatTicket and
Hi Jim,
How could you put a debug statement on the script?
-Original Message-
From: Jim Brandt [mailto:jbra...@bestpractical.com]
Sent: Friday, May 17, 2013 8:47 PM
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Flaws on RT::Extension::RepeatTicket search
as it haven't been repeat, please
clarify if something wrong in my concept. Thanks.
Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 M +852 3555 2017
Hong Kong . Singapore . Tokyo
Hi,
I recently tested out the new RT::Extension::RepeatTicket module, it works out
great, but the search feature is basically non-existence.
How could I search the original ticket which is GOING to repeat later on?
Current situation there is no way to do this, please advise.
--
RT Training
Hi all,
CommandByMailGroup does not work in my server. May I know if this setting is
correct?
Set(@Plugins, qw(
RT::Extension::CommandByMail
RT::Extension::SLA
RT::Extension::RepeatTicket
));
Set($CommandByMailGroup, 310346);
Set($CommandByMailGroup, 310347);
Set($CommandByMailGroup, 310348);
What if I need multiple groups?
-Original Message-
From: Jok Thuau [mailto:jth...@spacex.com]
Sent: Thursday, May 09, 2013 11:54 AM
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CommandByMailGroup setting
You can only have one I believe.
Jok
On May 8
Dear All,
Does anyone know how to show all CC email address on the ticket itself when
email out?
Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 M +852 9880 1217
Hong Kong
Dear Ruslan,
How could I tell? Which one is the core problem?
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Thursday, January 31, 2013 7:40 PM
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt
Following is the current situation:
Wed Jan 16 08:31:41 2013: Request 124 was acted upon.
Transaction : Given to y by o
Queue : Test
Subject : Test Printer does not work
Owner : y
Requestors : a...@abc.com
Status : new
Ticket URL :
/lib/RT/Condition/SLA_RequireStartsSet.pm
How could I modify to make the error message disappear ?
Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 M +852 9880 1217
Hong Kong
on the second line
Any idea how to get it working?
Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 M +852 9880 1217
Hong Kong . Singapore . Tokyo
Dear All,
Does anyone know if dashboard which scheduled to send out could include grid on
table?
Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 M +852 9880 1217
Hong Kong
forward.
Please advise.
Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 M +852 9880 1217
Hong Kong . Singapore . Tokyo
We're hiring! http://bestpractical.com/jobs
is being filter and not send to client ?!
Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 M +852 9880 1217
Hong Kong . Singapore . Tokyo
Hi all,
I want to know how to generate a report based on SLA extension, which will show
which ticket is being overdue on SLA within this month with rt shell command
line.
I could do Due =, Due , Due
But there is nothing call overdue function, please advise.
Thomas Lau
Senior Technology
RT 4.0.2
Thomas Lau
Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555 M +852 9880 1217
Hong Kong . Singapore . Tokyo
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun
@lists.bestpractical.com
Sent: Fri Mar 02 22:46:35 2012
Subject: Re: [rt-users] chart and number out of sync
On 03/01/2012 10:06 PM, Thomas Lau wrote:
Dear All, we are suffering some strange issue where the chart and number
is out of sync, anyone have idea why?
What's the query you're running when
@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Mar 02 23:37:03 2012
Subject: Re: [rt-users] chart and number out of sync
On 03/02/2012 10:31 AM, Thomas Lau wrote:
No, I don't have that ACL line on config, should I use it?
Potentially. It's just a guess; I didn't dug
Mar 03 00:00:02 2012
Subject: Re: [rt-users] chart and number out of sync
On 03/02/2012 10:49 AM, Thomas Lau wrote:
I have seen the complex and simple queue happen same problem as well, simple
as create equal today
Try this in your RT_SiteConfig.pm then:
Set($UseSQLForACLChecks, 1
Dear All, we are suffering some strange issue where the chart and number is out
of sync, anyone have idea why?
[cid:image001.png@01CCF864.75619810]
Thomas Lau
Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555
Correct me if I am wrong, but there is a mod which could modify the mail and
turn to html. The problem is that when we upgrade RT it will be part of
dependency to deal with in the future
--
BlackBerry solution provided by www.principleone.com
- Original Message -
From:
Guys, we have some problem with duplicated ticket reply:
here is how we reproduce problem:
Situation 1, no duplicated reply:
1. User A created new ticket without CC anyone within the email send to
helpd...@domain.com
2. when User A reply same ticket by email (which reply to
Does anyone use any opensource generator to generate reports from RT? Any
existing template I could take a look please?
Thomas Lau
Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T +852 3555 2217 F +852 3555
Hong Kong . Singapore
...@bestpractical.com]
Sent: Friday, December 16, 2011 7:54 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA due exceed monitor
On Fri, Dec 16, 2011 at 04:12:47AM +0800, Thomas Lau wrote:
Yes, I understand the method, but not sure why due date can't define time,
any idea?
I'm
Thanks, but does query could show ticket which due date and time is 30minutes
away from now?
--
BlackBerry solution provided by www.principleone.com
- Original Message -
From: ruslan.zaki...@gmail.com ruslan.zaki...@gmail.com
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com
All work fine now, thanks
--
BlackBerry solution provided by www.principleone.com
- Original Message -
From: ruslan.zaki...@gmail.com ruslan.zaki...@gmail.com
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Dec 16 20:32:28 2011
Guys, I am trying to monitor SLA due date using external tools like nagios or
zabbix, but I haven't find a way to do that, we have SLA extension running for
couple months now.
Anyone could give me some advice based on rt command line or mysql queue?
--
BlackBerry solution provided by
@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Dec 16 04:09:48 2011
Subject: Re: [rt-users] SLA due exceed monitor
On Thu, Dec 15, 2011 at 07:49:45PM +0800, Thomas Lau wrote:
Guys, I am trying to monitor SLA due date using external tools like nagios or
zabbix, but I haven't find a way
Guys, we are having strange random error as following when cronjob run every
hour:
[error]: Caught exception: Vertical size too small at
/opt/rt4/share/html/Search/Chart line 186.
(/opt/rt4/sbin/../lib/RT/Dashboard/Mailer.pm:117)
Cronjob list:
rt-email-dashboards
rt-clean-sessions --older 7D
It is a command, rerun on shell give same error, but one hour later I we rerun
it, it just fine.
--
BlackBerry solution provided by www.principleone.com
From: pleh.i...@gmail.com pleh.i...@gmail.com
To: Thomas Lau
Cc: rt-users@lists.bestpractical.com rt
Thomas Lau
thomas@principleone.commailto:thomas@principleone.com het volgende:
It is a command, rerun on shell give same error, but one hour later I we rerun
it, it just fine.
--
BlackBerry solution provided by
www.principleone.comhttp://www.principleone.com
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