Re: [rt-users] Frustrating attempts to install RT3.8 from RPM

A few questions about your openSuSE packages. Are you using the devel:languages:/perl repository for your perl dependencies? Would you be willing to make your rpms available or at least the .spec? -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 Cell: 716-807-4589

Re: [rt-users] httpd2-prefork segfaulting on SLES11

7f87b20b5bb0 sp 7fff2657f100 error 4 in libc-2.11.2.so[7f87b2081000+156000] -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 Cell: 716-807-4589 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com

Re: [rt-users] httpd2-prefork segfaulting on SLES11

/show_bug.cgi?id=577489 http://forums.opensuse.org/english/get-help-here/pre-release-beta/441429-errors-boot.html -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 Cell: 716-807-4589 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun

Re: [rt-users] httpd2-prefork segfaulting on SLES11

I setup RT on my home PC last night, opensuse 11.2, and I'm seeing the same seg fault it so that tells me it's not vmware. Are you running via mod_perl or fastcgi? I'm using mod_perl and my next move was to try fastcgi. -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 Cell

Re: [rt-users] httpd2-prefork segfaulting on SLES11

Apache is not crashing using mod_fastcgi, which I installed from the Apache Modules repo at http://download.opensuse.org/repositories/Apache:/Modules/openSUSE_11.3/ -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 Cell: 716-807-4589 -Original Message- From: rt

[rt-users] asset change log field

or not it was successful, etc. Give the number of elements I'd like to capture I don't know how to do this with custom fields which appear to only be for single items. If anyone can provide some guidance on how to accomplish this or if you've already done so it will be greatly appreciated. Thanks! -- Darin Perusich

[rt-users] Comment/reply not being recorded

w/ my user account of the root account. Fortunately I'm just starting to use the system but I'm concerned this isn't the only ticket like this. Anything new doesn't appear to be having this problem. Any thoughts? RT 3.8.8 Mon Dec 06 15:32:24 2010 Darin Perusich - Status changed from 'new

Re: [rt-users] Possible to downgrade DB from 3.8 to 3.6?

repository with the goal of having them included in the perl repo but ran into a couple minor issues which I haven't had time to address. This are build service glitches I'm not sure how to overcome and have nothing to do with the packages themselves. -- Darin Perusich Email: darin.perus...@ctg.com Office

[rt-users] advanced search w/ a sql call

. Thanks! RT 3.8.8 w/mysql -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 Cell: 716-807-4589 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission

Re: [rt-users] advanced search w/ a sql call

. These are the permissions which make the most sense to me, these are Global Group Rights. Everyone: SeeDashboard, SubscribeDashboard Privileged: CreateOwnDashboard, DeleteOwnDashboard, ModifyOwnDashboard, SeeOwnDashboard Thank! -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690

Re: [rt-users] RT on OpenSUSE 11.3 64-bit w/mod_perl

-- -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Michael Coakley Sent: Friday, January 28, 2011 10:11 PM To: RT-Users@lists.bestpractical.com Subject: [rt-users] RT

Re: [rt-users] Setup RT with existing postfix on separate server

smtp:rt.domain.com help-comm...@domain.com smtp:rt.domain.com Make sure you run postmap on the transport file to rebuild the map. -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users

Re: [rt-users] Access RT from behind firewall

NAT'ing the traffic to your RT server should work just fine or use a proxy server. -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf

Re: [rt-users] AssetTracker and RT4.0.2 and css

Joop, No go in the logs but by accident I found it. I added the aileron folder maybe in the wrong place or you'll need to add it twice. Atleast it is needed here: /usr/local/share/request-tracker4/plugins/RTx- AssetTracker/html/Callbacks/AssetTracker/NoAuth/css/aileron Create the aileron

[rt-users] RT-Extension-JSGantt question

-4.0.2. Thanks! -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use

Re: [rt-users] RT-Extension-JSGantt question

From the README: 5. patch /Ticket/Elements/ShowSummary if you are using rt 3.9 You're running 4.0.2 which is new enough to already contain this patch. Clearly I don't know how to read. Thanks Kevin! The information transmitted is intended only for the person or entity to which it is

Re: [rt-users] BKM for deployment of RT's perl

:/request-tracker/openSUSE_Factory/src/ RT extensions rpm’s https://build.opensuse.org/project/packages?project=home%3Adeadpoint -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun

[rt-users] search/dashboard of ticket with childern

the HasMember of the top-level ticket but this always returns zero results. How would I go about accomplishing this? Thanks! -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 The information transmitted is intended only for the person or entity to which it is addressed and may contain

Re: [rt-users] search/dashboard of ticket with childern

On Mon, Oct 31, 2011 at 12:01:04PM -0400, Darin Perusich wrote: I want to create a query for a dashboard where I'm searching on a ticket and any children ticket underneath it. Think project management type of view, 1 top level ticket, with any number of children, children with children

Re: [rt-users] 3.4.2 to 4.x

-for-encoding-utf8-0x00 If anyone has any advice, please share! RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 The information transmitted is intended only for the person

Re: [rt-users] OpenSSO and RT

Technology And Multimedia Services Contract One Team, One Vision Partnered For Innovative Solutions RT Training Sessions (http://bestpractical.com/services/training.html) * Boston - March 5 6, 2012 -- Darin Perusich Email

Re: [rt-users] RT 3.8.11 and AT 2.0.0b upgrade or uninstall and install fresh

?? If you tell me all the tables, templates, AT global group and user rights etc, I could try to manually drop all the AT parts from the current DB. -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 The information transmitted

Re: [rt-users] Error with Asset Tracker RT4

Hello, On Thu, May 3, 2012 at 12:04 PM, Daniel Garcia Mejia dgar...@cesca.cat wrote: I install the last version of RT and Asset Tracker. I don't know if this is my problem or a bug/error of Asset Tracker with the latest version of RT, but I can't add new asset or update at my system RT4.

Re: [rt-users] Error with Asset Tracker RT4

On Thu, May 3, 2012 at 12:22 PM, Daniel Garcia Mejia dgar...@cesca.cat wrote: On 03/05/12 18:14, Darin Perusich wrote: Hello, On Thu, May 3, 2012 at 12:04 PM, Daniel Garcia Mejiadgar...@cesca.cat  wrote: I install the last version of RT and Asset Tracker. I don't know if this is my

Re: [rt-users] Getting Request Tracker to stick to HTTPS

SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /usr/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/usr/sbin/rt-server); /Perl ... ... /VirtualHost -- Darin Perusich Email: darin.perus

[rt-users] configure RT-Authen-ExternalAuth to not verify certificates

Hello All, Is there anyway to configure RT-Authen-ExternalAuth to not verify ssl certificates? I'm hitting an ldap server that has a self-signed cert and it would be much more simple to not verify the certificate. I tried adding verify = 'none' to net_ldap_args which is used by Net::LDAP

Re: [rt-users] Installing and Configuring Asset Tracker in RT

On Thu, Jul 5, 2012 at 7:42 PM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Jul 05, 2012 at 12:42:23PM +0200, Carlos Becker wrote: I installed the debian rt4 packages on Debian stable 6.x squeeze. Unfortunately squeeze does not provide rt4 and assettracker packages so I use the

Re: [rt-users] Installing RT via Puppet

your code? Or if there isn't any code, would you guys like to join me writing some? That way I can spend 5 minutes installing new boxes instead of looking up my notes, etc. Anyone interested? Thanks, -- Mr Guru -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690

Re: [rt-users] Creating Tickets from forwarded emails?

You could install the command-by-mail plugin then you can add requestor: email@com to the message body, amongst other things, to set the requestor appropriately. -- Later, Darin On Sun, Oct 14, 2012 at 4:50 PM, Jonathan Mills jonmi...@renci.org wrote: Dear RT Users: Imagine an example where

Re: [rt-users] RT-Authen-ExternalAuth - how to confirm that ssl ldap bind is used?

On Tue, Oct 16, 2012 at 6:46 AM, Marko Cupać marko.cu...@gmail.com wrote: I have been using rt4 for some time now in plain protocols (site is on http, fetchmail is plain pop3, external auth is done from ldap without ssl). Now, I am increasing security by switching to encrypted protocols.

Re: [rt-users] Size of the database.

of the performance issues, and giving us proper full text searches into the bargain. Fingers crossed. Tim -- Darin Perusich Email: darin.perus...@ctg.com Office: 716-888-3690 The information transmitted is intended only for the person or entity to which it is addressed and may contain

[rt-users] bulk ticket creation with support for child tickets

Hello All, Is there anyway to create a large number of tickets with the ability to set a parent/children relationships? I use RT a lot as a project management tool with one top-level ticket with lots of child tickets, and children of children and having a way to create these tickets quickly would

Re: [rt-users] Full text index with MySQL 5.6

On Wed, Dec 12, 2012 at 2:47 PM, Alex Vandiver ale...@bestpractical.comwrote: Is there a simple way to migrate from mySQL to postgres? Not currently. There are community-created tools that attempt it, and we've been working with a few clients on a more robust solution; we expect that it

Re: [rt-users] Parse email address from message

The command-by-mail plugin will do this for you. -- Later, Darin On Thu, Dec 20, 2012 at 3:07 PM, charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar wrote: Hi, I'm using rt-mailgate to download emails and then create tickets with them. On the first line of the message on the email I have

Re: [rt-users] RT repo packages

On Thu, Feb 7, 2013 at 3:38 PM, Jay Ashworth j...@baylink.com wrote: As a field report, BTW: SuSE 12.1 has no packages at all, even in Packman, and CentOS5 has only rt3 (of unknown release), even with epel and remi. I'm the request-tracker package maintainer for OpenSUSE and there are current

Re: [rt-users] RT reports / statistics / charts

You can create a saved search which shows all tickets create within say the last 7 days then create a dashboard to email the report to whomever you'd like. Search Criteria: Queue = 'your_queue' AND Create '7 days ago' -- Later, Darin On Mon, Mar 25, 2013 at 4:26 PM, Christine Spang

Re: [rt-users] RT4 and ITIL

On Thu, Apr 4, 2013 at 4:11 PM, Thomas Sibley t...@bestpractical.com wrote: On 04/04/2013 02:29 AM, Bart wrote: Asset management on it's own is something that we do in a different system. However, I've been told that RT will come with a feature called Assets with version 4.2. Which looks a

[rt-users] bug tracker extensions

Hello, Are the bug tracker extensions supported under RT4? -- Later, Darin

Re: [rt-users] bug tracker extensions

On Thu, May 2, 2013 at 1:44 PM, Ruslan Zakirov r...@bestpractical.comwrote: On Thu, May 2, 2013 at 8:51 PM, Darin Perusich da...@darins.net wrote: Hello, Are the bug tracker extensions supported under RT4? If you're talking about RT-BugTracker [1] then yes. Recently Thomas ported

[rt-users] adding update ticket to ticket display

Hello All, I'd like to add an update ticket or quick comment element to the ticket display so users of the webUI don't need to click Actions - Comment|Reply to add an update, ideally this would be placed on the left hand side of the sceen under People. I've taken the 'Update ticket' code from

Re: [rt-users] RT not emailing tickets after old exchange server decomissioning.

You mentioned yast2 so you're using some SuSE variant. What's the output of postconf relayhost? You should see something like 'relayhost = [new.server.com]'. Are you able to send mail in general from the RT server? Try echo hello | mail y...@address.com and check your inbox. If you don't

[rt-users] using rt command line to check whether a queue exists

Hello All, I've been playing around w/scripting the creation of queues and haven't been able to figure this out. How do I use the rt command line tool to list whether a queue exists or not? 'rt ls -t queue name = queue1' throws unsupported object, rt list -q queue1 lists the tickets. Ideally a

Re: [rt-users] using rt command line to check whether a queue exists

On Mon, May 13, 2013 at 3:14 PM, Thomas Sibley t...@bestpractical.com wrote: On 05/13/2013 11:00 AM, Darin Perusich wrote: Hello All, I've been playing around w/scripting the creation of queues and haven't been able to figure this out. How do I use the rt command line tool to list whether

[rt-users] RT::Extension::QuickUpdate feature request

Hello All, I was wanting to create a feature request for RT::Extension::QuickUpdate but there's no project for it in CPAN or way to create github issues so I'm posting it here instead. I'd like to see QuickUpdate extended to support PriorityAsString's if that extension's been enabled, or provide

[rt-users] making a custom field mandatory for select queues

Hello All, It's is possible to make a custom field mandatory of selective queues? Say I have a CF called Environment who's values are test, development, and production which is a global CF since it may apply any queue, but only needs to be mandatory in queue XYZ. Can this be done? -- Later,

[rt-users] [Announce] Puppet Request Tracker Module

This is a cross-list post. I'd like to announce the initial release of a puppet request-tracker module, darin-rt, for managing Request Tracker. The module will install request-tracker and database packages, install request-tracker extensions (if packages are available in the repo), and create

Re: [rt-users] Problems with Perl modules on CentOS

Perhaps I'm biased being the maintainer but all you have to do for SuSE is add the devel:languages:perl repo followed by zypper in request-tracker and you'll be ready to rock with request tracker. Oh, and if you use puppet try the darin-rt module too ;-) In that context, We are suppose to pick a

Re: [rt-users] Help with GNATT RT Extension: Doesn't show up!

Under Links next to Graph when viewing a ticket. On Fri, Aug 2, 2013 at 10:38 AM, window camera front...@me.com wrote: May I ask where the GNATT extension is supposed to show up in the GUI? -- Later, Darin

[rt-users] Enter text after selecting from a list for a CustomFields

Hello All, I have a CF which is a dropdown and when selecting one of those options I'd like to be presented a text box so the user can add one value. Is there a way to do this or is it going to require something custom? thanks! -- Later, Darin

[rt-users] including files in RT_SiteConfig.pm

Hello All, Is it possible to include other files which contain config options in RT_SiteConfig.pm? Was hoping something like this is possible, like how you'd use Include in apache configs, to make it more readable. Thanks! -- Later, Darin

Re: [rt-users] How to use JSGantt ?

There's a Gantt Chart link on the Links block of the ticket. You also didn't say whether you added RT::Extension::JSGantt to the Plugins section of RT_SiteConfig.pm -- Later, Darin On Thu, Nov 7, 2013 at 1:53 PM, Lixus Zoran li...@muellers.ms wrote: Hello, I am using RT 4.0.7 on debian 7

[rt-users] link to queue from ticket

Hello All, My RT install has a lot of queue's, 30+, and i find that while working on a ticket in queue10, I want to quickly get back to the top-level of said queue without having to click Home, find queue under Quick search. Really I'd like a link in the ticket to do this. Is there a way to

Re: [rt-users] link to queue from ticket

Having Queue name in Basics clickable would be perfect! -- Later, Darin On Thu, Nov 7, 2013 at 3:33 PM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Nov 07, 2013 at 03:22:06PM -0500, Darin Perusich wrote: My RT install has a lot of queue's, 30+, and i find that while working

[rt-users] enable notification when metadata is modified

Hello, Is it possible to enabled notifications when the metadata of a ticket is modified? Ideally I'd like to enable this on a queue by queue basis. Thanks! -- Later, Darin -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] RT::Authen::ExternalAuth LDAPS

Is the CA certificate which signed your LDAP servers certs on your RT host? It would need to be installed in /etc/ssl/certs or /etc/pki/trust/anchors and hashed to be trusted. -- Later, Darin On Tue, Mar 4, 2014 at 12:29 PM, Dewhirst, Rob robdewhi...@gmail.com wrote: I am successfully

Re: [rt-users] Assets for RT versus RTx::AssetTracker

RTx::AssetTracker is no longer being maintained and only work due to people hacking it just enough so it does. Assets for RT is maintained and supported by Best Practical...enough said ;-) -- Later, Darin On Tue, May 20, 2014 at 1:12 PM, Duncan Napier dgnap...@sfu.ca wrote: Hi, Can anyone

Re: [rt-users] Problem with attachment size limits

what's the mysql max_allowed_packet set to? Also RT doesn't use PHP, it's written in perl so any php setting would have no effect. -- Later, Darin On Thu, May 29, 2014 at 4:04 PM, Duncan Napier dgnap...@sfu.ca wrote: Hi, I'm running RT 4.0.8, Apache 2.2.24, on CentOS 6.4 (final) with Mysql

Re: [rt-users] Help with mySQL query to prune RT3 database before upgrading to RT 4.2.5

http://requesttracker.wikia.com/wiki/Shredder -- Later, Darin On Thu, Jun 19, 2014 at 12:56 PM, Lists li...@lolling.org wrote: Hi, As I have posted recently, I am working on upgrading our current production RT 3.8.1 to RT 4.2.5 I have a working copy of RT 3.8.1 on my test server including

Re: [rt-users] a configuration manager/plugin for RT

Well if you were using Puppet there's a Request Tracker module, 'puppet module search darin-rt', which you could utilize for many aspects to setting up RT, package and plugin installation, creating queues, groups, etc. Currently it doesn't manage things configurations like RT_SiteConfig.pm, beyond

Re: [rt-users] RT not sending outgoing emails

Are you running postfix in a chroot? If so perhaps the chroot needs to be updated. -- Later, Darin On Fri, Nov 7, 2014 at 1:48 PM, l...@fhsu.edu wrote: Hello All, I'm having a weird problem where RT can't send out going emails. I'm using Postfix and running sendmail command from the shell

[rt-users] associating tickets with an asset

Hello All, I'd like to automatically associate tickets/alerts created by the RT-Extension-Nagios with host the alert was created for, this will allow me to easy see all the issues a given host has had. In my Systems catalog I map the asset Name - CF.fqdn so I'm hope it should be pretty straight

Re: [rt-users] Raising the standard of passwords in our RT instance

Switching to an alternate authentication source, like LDAP, is probably the only way you're going to enforce any type of password policy. -- Later, Darin On Tue, Feb 24, 2015 at 3:27 AM, Fredrik Rambris fredrik.ramb...@cdon.com wrote: Is there a way to check new passwords against a policy? I

Re: [rt-users] General reminder emails

You can create a dashboad to accomplish this. https://www.bestpractical.com/docs/rt/4.2/dashboards.html https://www.bestpractical.com/docs/rt/4.2/rt-email-dashboards.html -- Later, Darin On Tue, Apr 7, 2015 at 10:38 AM, fleon fl...@seguroscatatumbo.com wrote: Hello, i currently have the

[rt-users] Projects grouping

Hello All, I'd like to be able to classify a group a tickets, mark them as a project, and have that project be accessible under a Projects menu available along the top of the RT interface which I can then select and display only those tickets. For those that have used Jira I'm basically looking

Re: [rt-users] How to backup/dump Postgre SQL

On Fri, Aug 5, 2016 at 7:05 AM, Martin Petersson wrote: > Then i tried: > root@rt:~# su postgres > postgres@rt:/root$ pg_dump rtdb > rtdb-backup > bash: rtdb-backup: Access denied > > What do i have to do to create a backup of the database? > Not be in roots home directory when

Re: [rt-users] Mapping users of a particular user database under OpenAM(SSO) to a specific queue

I don't see how you're going to be able to leverage OpenAM for this when it's something that really needs to be done with RT's queue permissions. I have to assume you're using the OpenAM web policy agent for Apache, which is only going to allow you to permit/deny access based on URI, which isn't

Re: [rt-users] Looking for users of RT 4.4 that use the Asset feature

Sadly I'm no longer using RT, however at my previous employer my team was using to for IT Support, numerous software development project, and asset management. I was using the Puppet configuration management system and integrated it with Assets-Import-CSV to automate adding and updating of