Re: Unable to locate package scalr-server error during installing scalr.

2017-09-05 Thread Marc O'Brien
EL 6.x - OEL 7.x Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, September 5, 2017 at 5:59:57 AM UTC-6, usha k wrote: > > > Its urgent. Could anyone help me out from this. > > Thank you. > -- You received this message because you are subscribed to t

Re: About endpoint setting for openstack

2017-09-05 Thread Marc O'Brien
Access for OpenStack <https://scalr-wiki.atlassian.net/wiki/spaces/docs/pages/4685834/Configure+API+Access+For+OpenStack>. Are you encountering errors in the Scalr UI? Screenshots may be useful to understand what you are seeing. Many thanks, Wm. Marc O'Brien Scalr Technical S

Re: Scalr Proxy Settings

2017-08-23 Thread Marc O'Brien
Hi Germaine, Proxy setup details are available in our wiki on this page. Search for "Proxy": https://scalr-wiki.atlassian.net/wiki/spaces/docs/pages/18743366/Basic+Configuration Cheers, Wm. Marc O'Brien Scalr Technical Support On Wednesday, August 23, 2017 at 5:44:48 PM UTC-4

Re: Issue in Azure with Scalr

2017-08-17 Thread Marc O'Brien
are not an effective method for reviewing logs. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, August 17, 2017 at 11:19:43 AM UTC-6, usha k wrote: > > Hello everyone, > > I am trying to configure Azure with scalr. I followed all the steps which > gave in th

Re: Docker/Crane instructions do not work

2017-08-08 Thread Marc O'Brien
Hi Jeff, Thank you for the inquiry. As an Enterprise Scalr customer, let's move this discussion to the Enterprise Support Portal. Please let me know if you have any troubles submitting this as a ticket there. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, August 8, 2017

Re: Issue in Scalr server instance is in pending status

2017-08-03 Thread Marc O'Brien
Hi Usha, The logs can not be viewed in full form your screenshot. You will need to pull the logs off the server and review them in full to look for the relevant error messages. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, August 2, 2017 at 11:40:12 AM UTC-6, usha

Re: Issue in Scalr server instance is in pending status

2017-08-02 Thread Marc O'Brien
Hi Usha, You will need to check the full contents of the update log. Your screenshot does not show log contents. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, August 2, 2017 at 9:18:35 AM UTC-6, usha k wrote: > > > Hi Marc, > > Thanks for your

Re: Issue in Scalr server instance is in pending status

2017-07-10 Thread Marc O'Brien
in the Scalr UI after you have Launched your Farm for log entries when Scalr attempts to provision resources for your Farm. We should be able to see the calls being made to provision resources and may be receiving errors. Screenshots of your experience in the UI may be helpful. Many thanks, Wm. Marc

Re: Issue in Scalr server instance is in pending status

2017-06-28 Thread Marc O'Brien
g /var/log/scalarizr_debug.log /var/log/scalarizr_update.log Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, June 28, 2017 at 1:55:59 PM UTC-6, usha k wrote: > > Hello everyone, > > I have been facing an Issue while trying to provision an instance. It was > sh

Re: Unable to find the GCP and Openstack platforms to spin up Instances

2017-06-26 Thread Marc O'Brien
Farm. By the way, welcome to the Scalr Open Source community! We're excited to have you join us. Please feel free to post any issues or questions you have moving forward and we will do our best to lend a hand. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, June 26, 2017 at 12:3

Re: How to find out scalr mysql database passwrd

2017-06-22 Thread Marc O'Brien
; and your password. Cheers, Wm. Marc O'Brien Scalr Technical Support On Thursday, June 22, 2017 at 4:46:26 AM UTC-6, Matthieu Serrepuy wrote: > > Hi ! > > I am trying to connect to the backend mysql database but none of the > user/pass found in /etc/scalr-server/scalr-server-secrets.

Re: Unable to locate package scalr-server

2017-06-21 Thread Marc O'Brien
oin us. Please feel free to post any issues or questions you have moving forward and we will do our best to lend a hand. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, June 21, 2017 at 2:27:16 AM UTC-6, Ed Prok wrote: > > Good morning. I'm trying install SCALR server onto

Re: First configuration issue - python error when calling wizard

2017-04-27 Thread Marc O'Brien
scalr-server-wizard " command. Can you test with this as well and confirm if behavior changes for you? If issues persist, is there any change if you test using a different OS or AMI? Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, April 27, 2017 at 6:50:50 AM UTC-6, Benja

Re: Failed to verify your EC2 access key and secret key: AWS Error.

2017-04-25 Thread Marc O'Brien
Hi Alex, This is certainly due to time being out of sync. Typically all you need to do to resolve this is execute the following on all Scalr nodes: ntpdate -s time.nist.gov Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, April 25, 2017 at 3:10:34 PM UTC-6, Alex Dubrovsky

Re: scalr farm templates storage configuration

2017-04-24 Thread Marc O'Brien
have any questions. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, April 20, 2017 at 8:09:29 AM UTC-6, Roman Bugaj wrote: > > Hi Scalr experts, > > In my organization we are trying to create a Farm Template with a role > that would include a storage configur

Re: AWS VM's stuck after Cloud-init

2017-04-07 Thread Marc O'Brien
Hi Andres, Are you using our shared roles with our Scalarizr agent already installed, or are you using your own image? You will need to open port 22 in your security group rules to allow SSH and gather your logs in order to better understand the error and situation. Many thanks, Wm. Marc

Re: Cannot add ubuntu1604-hvm role to farm

2017-04-07 Thread Marc O'Brien
Hi Joel, Have you had a chance to test manually creating this OS version as outlined previously in this post, as well as this recent pos <https://groups.google.com/forum/#!topic/scalr-discuss/N46qh-hY2GM>t? This should resolve this behavior for you. Many thanks, Wm. Marc O'Brien

Re: service process logs

2017-03-27 Thread Marc O'Brien
should be able to manually kill any stuck Scalr services and then reconfigure or restart these services as expected. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Saturday, March 11, 2017 at 11:17:36 AM UTC-7, Brant Fortest wrote: > > Hi, Team, > Where can I find service pro

Re: scalr service catalog

2017-03-27 Thread Marc O'Brien
calr Service Catalog <https://scalr-wiki.atlassian.net/wiki/display/docs/Service+Catalog>. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, March 9, 2017 at 4:41:12 AM UTC-7, discove...@gmail.com wrote: > > Scalr added new feature service catalog . can we

Re: Unable to locate package scalr-server

2017-03-27 Thread Marc O'Brien
ocs/Installation+and+Upgrade+Instructions> are current. By the way, welcome to the Scalr Open Source community! We're excited to have you join us. Please feel free to post any issues or questions you have moving forward and we will do our best to lend a hand. Many thanks, Wm. Marc O'Brien

Re: scalr server and scalarizr agent in defferent vpcs

2017-03-27 Thread Marc O'Brien
thanks, Wm. Marc O'Brien Scalr Technical Support On Saturday, March 18, 2017 at 2:17:15 AM UTC-6, surendra wrote: > > Hi, I am using scalr free version, I install scalr in vpc instance and > install scalarizr agent in another vpc instance when creating instance > scalarizr not run au

Re: Does Scalr Supports all the PaaS Services of AWS and Microsoft Azure(Web App, Cloud Services, etc..,) ?

2017-03-27 Thread Marc O'Brien
%3A+Release+notes> . Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, February 20, 2017 at 6:38:22 AM UTC-7, praveen gogula wrote: > > I'm just looking for, What all PaaS services of Microsoft Azure and AWS > are Supported by Scalr. > -- You received this m

Re: Getting a 500 error on attempt to use API V2

2017-02-17 Thread Marc O'Brien
Hi Ronald, This may be similar to the issue reported in this previous discussion thread <https://groups.google.com/forum/#!topic/scalr-discuss/1SjHTKaIqRs>. Let's take a look at your /opt/scalr-server/var/log httpd and php log dirs for better error messages. Many thanks, Wm. Marc O

Re: False-positive crash check and inconsistent resuming states.

2017-02-16 Thread Marc O'Brien
questions. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, February 15, 2017 at 8:49:48 AM UTC-7, ryann...@pingidentity.com wrote: > > I am seeing a large amount of this log entry in our cloud poller. > > *ERROR - [CRASH][FarmID: ] False-positive crash check: (EnvID:

Re: Launch farm role simultaneously and each role serially?

2017-02-14 Thread Marc O'Brien
er IPs at install and instead dynamically reconfigure as nodes join/leave the cluster? Let us know what you think. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, February 14, 2017 at 11:27:50 AM UTC-7, Jeff Gojkovich wrote: > > We have an application that requires a fe

Re: EC2 Container Service with Scalr

2017-02-13 Thread Marc O'Brien
? This info will help us as we assess ECS and plan our roadmap moving forward. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, February 1, 2017 at 7:43:33 AM UTC-7, Amit Saini wrote: > > Hi Team, > > I am working for docker integration with scalr and following this docume

Re: I am trying to rebuild the EC2 instances in Scalr . Can you please assist me in guiding the same . Also the clone option is not present under the action option in farm . Please refer the attached

2017-02-13 Thread Marc O'Brien
our internal support contact. It appears that your user may have restricted ACL rights in the UI that may be preventing you from seeing all available options. Do you have an Account Admin with whom you may verify your user permissions? Many thanks, Wm. Marc O'Brien Scalr Technical Supp

Re: Some APIs return 404 error response for valid requests

2017-02-13 Thread Marc O'Brien
Hi Ryann, Touching base to see if you still had questions or troubles here. If so can you please provide your full request and response (with all headers and body)? Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, February 9, 2017 at 11:02:37 AM UTC-7, ryann

Re: Launch farm role simultaneously and each role serially?

2017-02-13 Thread Marc O'Brien
ensure Scalr meets our customer's needs as efficiently as possible. If you do have a use case where this functionality would be a hard requirement, could you please provide any details you may be able to share about such a use case? Many thanks, Wm. Marc O'Brien Scalr Technical Support

Re: Cost Analytics Azure - Bandwith + Storage cost

2017-02-03 Thread Marc O'Brien
Thank you for the details Hass. This is great info for the community and we appreciate your input. Cheers, Wm. Marc O'Brien Scalr Technical Support On Thursday, February 2, 2017 at 8:06:09 PM UTC-7, Hass-SEA wrote: > > Matt, we dedicate Storage Accounts to given teams/environments we th

Re: Cost Analytics Azure - Bandwith + Storage cost

2017-02-02 Thread Marc O'Brien
. Let us know if you have any further questions around this and we will do our best to lend a hand. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, February 2, 2017 at 9:14:19 AM UTC-7, Matthieu Serrepuy wrote: > > Hi ! > > I may have misconfigured something b

Re: Replace new AWS account in Scalr

2017-02-01 Thread Marc O'Brien
. Marc O'Brien Scalr Technical Support On Wednesday, February 1, 2017 at 7:36:40 AM UTC-7, Amit Saini wrote: > > Hi Team, > > I want to replace new AWS account in Scalr. I have deleted the key and > added new key which is related to new account AWS and then launch the > Ins

Re: Getting some issues while integrating scalr with Service now

2017-02-01 Thread Marc O'Brien
Hi Shashi, You should be able to use *sudo /opt/scalr-server/embedded/bin/mysql -u scalr -p scalr *to login to the database and then manually execute any queries you need. Cheers, Wm. Marc O'Brien Scalr Technical Support -- You received this message because you are subscribed to the Google

Re: Getting some issues while integrating scalr with Service now

2017-01-31 Thread Marc O'Brien
Source Scalr, continue with Hosted Scalr, or begin a discussion with our Sales team about Enterprise Scalr if that would be a better fit for you. Please let us know if you have any further questions or troubles and we will do our best to lend a hand. Many thanks, Wm. Marc O'Brien Scalr Technical

Re: Getting some issues while integrating scalr with Service now

2017-01-30 Thread Marc O'Brien
Hi Shashi, Can you please provide details on the failure you are experiencing? Error logs or messages form the UI may be helpful. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, January 30, 2017 at 6:13:35 AM UTC-7, Shashi Bhushan wrote: > > Hi , > I am currentl

Re: scalr-ctl help

2017-01-27 Thread Marc O'Brien
us know if this does the trick for you. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Friday, January 27, 2017 at 10:58:03 AM UTC-7, Jeff Gojkovich wrote: > > I have attached the entire log dir > > -- > Jeff > > On Friday, January 27, 2017 at 10:46:57 AM UTC-7, M

Re: scalr-ctl help

2017-01-27 Thread Marc O'Brien
Hi Jeff, Can you attach your httpd and php log directories here? There should be an error message with a better description of the reason for the failure there. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Friday, January 27, 2017 at 10:37:33 AM UTC-7, Jeff Gojkovich wrote: >

Re: scalr-ctl help

2017-01-26 Thread Marc O'Brien
s here would be useful. Let us know if you have any questions. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, January 26, 2017 at 3:44:00 PM UTC-7, Jeff Gojkovich wrote: > > Hello, > > I am trying to utilize scalr-ctl. I have installed it successfully with > p

Re: Re-branding / Re-skinning Scalr with custom logos etc

2017-01-26 Thread Marc O'Brien
to point you in the right direction. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, January 26, 2017 at 11:29:26 AM UTC-7, Chuck Speaks wrote: > > Is there guidance or documentation available with regard to re-branding or > re-skinning the Scalr Community user

Re: Any idea how to add an Availability Zone for AWS?

2017-01-18 Thread Marc O'Brien
us. Please feel free to post any issues or questions you have moving forward and we will do our best to lend a hand. Cheers, Wm. Marc O'Brien Scalr Technical Support On Wednesday, January 18, 2017 at 9:40:20 AM UTC-7, Jett wrote: > > Just picking up Scalr again now that Amazon has la

Re: Deploy with Docker :: autodiscovery.py is not working

2017-01-17 Thread Marc O'Brien
al <https://scalr-wiki.atlassian.net/wiki/display/docs/3+Tier+Web+Application+-+Deployment> . Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, January 17, 2017 at 1:51:54 PM UTC-7, Amit Saini wrote: > > Hi Team, > > I am trying to deploy with Docker and follo

Re: Unable to import shared roles

2017-01-17 Thread Marc O'Brien
Hi JC, Were you able to submit your whitelist request form <http://www.scalr.com/lp/whitelist-your-oss-scalr-installation>? We will need this completed before we are able to whitelist the ID. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, January 17, 2017 at 12:30

Re: Supervisor service service-msgsender was unable to be started ERROR

2017-01-12 Thread Marc O'Brien
any thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, January 12, 2017 at 2:47:58 PM UTC-7, ronald@seagate.com wrote: > > Thanks for the reply. I did exactly as you said, there were a couple of > other process stuck so I killed those, and then I ran reconfigure. It

Re: Shell script to get the IP address of running instance

2017-01-11 Thread Marc O'Brien
oubles with implementation. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, January 11, 2017 at 1:37:07 PM UTC-7, Amit Saini wrote: > > Hi Marc, > > I am planning to build a shell script to install the ansible on newly > created instances because of that i need the

Re: Shell script to get the IP address of running instance

2017-01-11 Thread Marc O'Brien
your desired results. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, January 9, 2017 at 2:48:55 PM UTC-7, Amit Saini wrote: > > Hi, > > Is there any shell script to get the IP address of running instance from > scalr database...?? > > > Regards &

Re: Shell script to get the IP address of running instance

2017-01-11 Thread Marc O'Brien
in set (0.00 sec) Cheers, Wm. Marc O'Brien Scalr Technical Support On Tuesday, January 10, 2017 at 3:56:14 PM UTC-7, Jeff Gojkovich wrote: > > Would the query be originating from the local instance, the Scalr servers, > or some other location? > > -- > Jeff > > On Monday, Janua

Re: Scalr update

2017-01-11 Thread Marc O'Brien
oin us. Please feel free to post any issues or questions you have moving forward and we will do our best to lend a hand. Cheers, Wm. Marc O'Brien Scalr Technical Support On Wednesday, January 11, 2017 at 3:41:18 AM UTC-7, Sonu Agarwal wrote: > > I am using open source scalr version.

Re: Adding vSphere as private cloud

2017-01-09 Thread Marc O'Brien
alr Open Source community! We're excited to have you join us. Please feel free to post any issues or questions you have moving forward and we will do our best to lend a hand. Cheers, Wm. Marc O'Brien Scalr Technical Support On Sunday, January 8, 2017 at 7:20:59 PM UTC-7, Tristan Todd wr

Re: Scalr terminates VMs after Ceph failure

2017-01-06 Thread Marc O'Brien
will need to prevent Scalr from terminating failed or errored instances so that may complete their own investigations or issue remediation. This use case is planned to be covered in the next Enterprise Scalr release. Many thanks, Wm. Marc O'Brien Scalr Technical Support -- You received

Re: Scalr terminates VMs after Ceph failure

2017-01-06 Thread Marc O'Brien
the termination process related to the servers in question. This will give us more information about why Scalr is terminating the instance. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Friday, January 6, 2017 at 8:55:43 AM UTC-7, Steffen wrote: > > Hi, > > we are ru

Re: Puppet Tutorial failing to complete (stuck in a loop creating the instance)

2017-01-05 Thread Marc O'Brien
Hi Conrad, That is excellent news. Very glad to hear you have this up and running in your environment. Let us know if you run in to anything else moving forward. Cheers, Wm. Marc O'Brien Scalr Technical Support On Thursday, January 5, 2017 at 12:59:32 AM UTC-7, nbcpriv...@gmail.com wrote

Re: Wait for Agent HostInit phase to complete.

2017-01-03 Thread Marc O'Brien
ar/log/scalarizr_debug.log /var/log/scalarizr_update.log Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, January 3, 2017 at 10:33:06 AM UTC-7, praveen gogula wrote: > > Hello Team, > > I'm trying to create a GCP instance from the scalr dashboard, But while > initialization, i

Re: Can't enable auto-snapshot

2016-12-29 Thread Marc O'Brien
a dialogue in order to find the best fit for your needs. Otherwise, lookout for future updates to Open Source Scalr on the horizon. Cheers, Wm. Marc O'Brien Scalr Technical Support On Tuesday, December 27, 2016 at 3:49:05 PM UTC-7, Bernard Lefebvre wrote: > > Hi Marc, > > Now that Amazo

Re: Unable to import shared roles

2016-12-19 Thread Marc O'Brien
to lend a hand. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Sunday, December 18, 2016 at 10:52:12 AM UTC-7, Alex Hübner wrote: > > Hi folks, I'm also having the same issue. Despite of the confirmation > e-mail I'm still getting the exact same error. Does anybody knows what

Re: Unable to import shared roles

2016-12-16 Thread Marc O'Brien
Hi Praveen, We have confirmed this installation ID is now whitelisted. You should be able to Sync the Shared Roles correctly now. Cheers, Wm. Marc O'Brien Scalr Technical Support On Thursday, December 15, 2016 at 10:18:51 AM UTC-7, praveen gogula wrote: > > Hello Macr O'Brien, >

Re: Agent in openstack provisioned instances

2016-12-15 Thread Marc O'Brien
larized" build image to work as expected within your Scalr environment. Scalr logs are available in our Log tabs <https://scalr-wiki.atlassian.net/wiki/display/docs/Logs> in the UI. Agent logs are available on the instance under /var/log/scalarizr*. Other debug logs will be a

Re: Unable to import shared roles

2016-12-15 Thread Marc O'Brien
Hi Praveen, This may indicate that we need to complete processing of your whitelisting request manually. Can you please share your installation ID here so that we may verify it is in the system properly? Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, December 15, 2016

Re: Best way to build the scalarizr agent into the image

2016-12-14 Thread Marc O'Brien
Hi Jeff, Excellent news. Glad to hear this is working well for you. Let us know if you run in to anything else moving forward. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, December 14, 2016 at 1:30:36 PM UTC-7, Jeff Gojkovich wrote: > > Thank you Marc.

Re: Best way to build the scalarizr agent into the image

2016-12-14 Thread Marc O'Brien
lr. This should allow the "Scalarized" build image to work as expected within your Scalr environment. Many thanks, Wm. Marc O'Brien Scalr Technical Support <https://lh3.googleusercontent.com/-cdqnVB3sOjA/WFGE3kTzpNI/AGs/mLSajQts9SgKH1t1cGPRU2VShf0GweTuQCLcB/s1600/Images

Re: how to import new vm into scalr

2016-12-13 Thread Marc O'Brien
Hi Due, This functionality was introduced with the Discovery Manager. Documentation is available in our Wiki her <https://scalr-wiki.atlassian.net/wiki/display/docs/Discovery+Manager+-+Servers> e. Cheers, Wm. Marc O'Brien Scalr Technical Support On Tuesday, December 13, 2016 at 9:14

Re: Building volume provisioning and network definition into the "role"

2016-12-06 Thread Marc O'Brien
on the Role itself as storage is only configurable at the Farm Role level. Let us know if you have any further questions and we will do our best to lend a hand. Cheers, Wm. Marc O'Brien Scalr Technical Support On Tuesday, December 6, 2016 at 4:12:52 PM UTC-7, Jeff Gojkovich wrote: > >

Re: Scaling - Can we disable the automatic termination of an instance?

2016-12-05 Thread Marc O'Brien
? Do you have a specific use case for this? Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, December 5, 2016 at 10:55:38 AM UTC-7, Marc O'Brien wrote: > > Hi Brandon, > > This is expected behavior as Scalr implements a Replace vs a Repair > methodology to reso

Re: problem with hooking up azure to community edition

2016-12-05 Thread Marc O'Brien
o Sync Shared Roles <https://scalr-wiki.atlassian.net/wiki/display/docs/Sync+Shared+Roles> to gain access to our pre-configured Azure Roles/Images. Once you have done this you may create additional Roles if necessary using those Images. Many thanks, Wm. Marc O'Brien Scalr Technical Support

Re: Step Require to setup Gthub webhook in scalr

2016-11-30 Thread Marc O'Brien
Hi Amit, We do not have prescriptive instructions for this, but we do have an example for CI/CD using Jenkins in our wiki here <https://scalr-wiki.atlassian.net/wiki/pages/viewpage.action?pageId=10748036>. I hope this helps you get started. Many thanks, Wm. Marc O'Brien Scalr Tec

Re: Error executing action `start` on resource 'supervisor_service[service-analytics_poller]'

2016-11-30 Thread Marc O'Brien
Hi Praveen, Is this a new install of Scalr? Were you able to run the reconfigure command after initial installation successfully? Is there any additional error info in the stacktrace dumped to /opt/scalr-server/embedded/ cookbooks/cache/chef-stacktrace.out ? Many thanks, Wm. Marc O'Brien

Re: Could not find the service "environment" in the DI container

2016-11-30 Thread Marc O'Brien
or questions you have moving forward and we will do our best to lend a hand. Cheers, Wm. Marc O'Brien Scalr Technical Support On Tuesday, November 29, 2016 at 2:47:10 AM UTC-7, Steffen wrote: > > Okay a /opt/scalr-server/bin/scalr-server-ctl reconfigure solved that > problem. > > On Tu

Re: Error executing action `start` on resource 'supervisor_service[service-analytics_poller]'

2016-11-30 Thread Marc O'Brien
Hi Praveen, This was reported once before with Open Source Scalr 5.11.22 running on Centos7 as described in this discussion post <https://groups.google.com/d/msg/scalr-discuss/YurtSBhRUdU/wOHx58EyAAAJ>. Can you confirm your Scalr server OS? Many thanks, Wm. Marc O'Brien Scalr Tec

Re: Can't enable auto-snapshot

2016-11-30 Thread Marc O'Brien
not being created according to the configured schedule? What is the behavior that you are seeing that is not allowing you to enable auto snapshots? Many thanks, Wm. Marc O'Brien Scalr Technical Support <https://lh3.googleusercontent.com/-jJA8VrPJWYs/WD8bGtIslEI/

Re: AWS instances not getting terminated

2016-11-29 Thread Marc O'Brien
Hi James, Could you please also attach your Scalr logs. The /opt/scalr-server/var/log/service folder should be sufficient. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, November 29, 2016 at 3:03:24 PM UTC-7, James Smith wrote: > > Marc, > > That's correct -

Re: AWS instances not getting terminated

2016-11-28 Thread Marc O'Brien
nts, a screenshot of the still-running instances in your AWS console, and a copy of the Scalarizr agent logs from one of these instances that is not terminating as expected? A copy of the termination logs from /opt/scalr-server/var/logs may be useful as well. Many thanks, Wm. Marc O'Brien Scalr Techni

Re: Cost analytics for Openstack failing

2016-11-28 Thread Marc O'Brien
thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, November 22, 2016 at 3:25:36 PM UTC-7, James Smith wrote: > > Cost analytics wasn't working for me at all until I updated gevent on my > scalr server. Now cost analytics is working for AWS, but not for Openstack. > > I'm seein

Re: AWS VPC with multiple subnets

2016-11-28 Thread Marc O'Brien
Hi James, To clarify, did you clone a previous farm or create a new one from scratch and adding Farm Roles one by one? If you had cloned a previous farm, can you please test again by building a new farm from scratch? Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, November

Re: Chef version manifest is not found

2016-11-28 Thread Marc O'Brien
? Did you change your local Scalarizr agent repo version, or are you using our public Latest/Stable agent repo? A full copy of the agent logs from an impacted instance along with a full description of steps taken before encountering the reported error will be helpful. Many thanks, Wm. Marc

Re: Azure + data disks

2016-11-22 Thread Marc O'Brien
o be mounted. By the way, welcome to the Scalr Open Source community! We're excited to have you join us. Please feel free to post any issues or questions you have moving forward and we will do our best to lend a hand. Cheers, Wm. Marc O'Brien Scalr Technical Support On Tuesday, November 22, 2016

Re: Azure + data disks

2016-11-22 Thread Marc O'Brien
are trying to solve by doing so? Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, November 22, 2016 at 2:08:59 AM UTC-7, Matthieu Serrepuy wrote: > > Hi ! > > Is there a way to add data disks to instances built in Azure ? > > Is it possible to customize the clo

Re: Built in Variable that increments

2016-11-22 Thread Marc O'Brien
;global_variables" => { "format" => { "SCALR_INSTANCE_FARM_INDEX" => "%03d", "SCALR_EVENT_INSTANCE_FARM_INDEX" => "%03d" } } } }} Cheers, Wm. Marc O'Brien Scalr Technical Support On Tuesday, November 22, 2016 at 2:01:32 AM UT

Re: server init fails with '404 not found'

2016-11-16 Thread Marc O'Brien
Ubuntu and verify is issues persist for you? Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, November 16, 2016 at 3:12:35 AM UTC-7, Gilles O wrote: > > Sure, please find the attached log. > Thanks! > G > > Le mardi 15 novembre 2016 18:54:13 UTC+1, Marc O'Brien

Re: Change "Server Hostname Format" on a running server?

2016-11-15 Thread Marc O'Brien
e, let Scalr spin up a replacement, and verify that your hostname format is correctly applied on the replacement instance? Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, November 14, 2016 at 11:51:07 AM UTC-7, Ben West wrote: > > It looks like changes to "Serve

Re: Issue in Scalar server instance is in "resuming" status

2016-11-15 Thread Marc O'Brien
"Resuming" or are they showing the same status there as well? Scalarizr agent logs will be useful as well if you can upload them here. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, November 14, 2016 at 11:31:41 PM UTC-7, Rajeev Gangur wrote: > > Hello >

Re: server init fails with '404 not found'

2016-11-15 Thread Marc O'Brien
Hi Gilles, Operation "system.init" is the Scalarizr agent attempting to initialize and failing. We would need to take a look at your full agent logs to determine the cause of the 404. Can you attach those logs here? Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday

Re: Error in Integration of Ansible Tower with Scalr

2016-11-10 Thread Marc O'Brien
SCALR_API_KEY_SECRET $SCALR_ENV_ID $SCALR_FARM_ID else echo '{}' fi ) Many thanks, Wm. Marc O'Brien Scalr Technical Support On Thursday, November 10, 2016 at 10:17:59 AM UTC-7, Amit Saini wrote: > > Hi Marc, > > I did change in first line ( marked bold) of following script. Now not &

Re: Error in Integration of Ansible Tower with Scalr

2016-11-08 Thread Marc O'Brien
This should resolve the "no such file" error that you are experiencing. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, November 8, 2016 at 1:44:30 PM UTC-7, Amit Saini wrote: > > Hi Team, > > While Integration of Ansible Tower with Scalr and I configure the

Re: https webhook failing

2016-11-02 Thread Marc O'Brien
Hi James, /opt/scalr-server/var/logs will be useful as a first step for investigations here. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, November 1, 2016 at 3:38:12 PM UTC-6, James Smith wrote: > > I've got an http webhook endpoint configured and working, and I'm

Re: How to add on prem Cloud Foundry to Scalr?

2016-11-01 Thread Marc O'Brien
address here, you can reach out to i...@scalr.com referencing this post and we will pick up the conversation from there. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, October 31, 2016 at 10:23:40 AM UTC-6, Marc O'Brien wrote: > > Hi Praveen, > > You will need

Re: Scalarizr agent issues

2016-11-01 Thread Marc O'Brien
is happening under the hood. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Tuesday, October 25, 2016 at 9:34:55 AM UTC-6, James Smith wrote: > > Anyone? Guidance on increasing the time between msgSender retries, or > increasing the number of retries? > -- You received this mes

Re: How to add on prem Cloud Foundry to Scalr?

2016-10-31 Thread Marc O'Brien
ce+cluster>. If you would like to initiate a deeper engagement with us, please reach out to our sales team to discuss your specific use case and what Scalr can do for your needs. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, October 31, 2016 at 8:47:30 AM UTC-6, praveen cha

Re: Ldap auth issue

2016-10-24 Thread Marc O'Brien
Scope. Admin user should still be able to sign in to Scalr using login and password. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, October 24, 2016 at 2:08:36 PM UTC-6, Jeff Gojkovich wrote: > > I am trying to integrate LDAP auth against our AD domain and I am having &g

Re: failed to install on GCE w Centos7 - RuntimeError: Supervisor service service-analytics_poller was unable to be started

2016-10-21 Thread Marc O'Brien
Hi Bob, I noticed your whitelisting request just came through. Glad to see you are up and running now. Just let us know if you have any issues with the Shared Roles Sync once whitelisting has been processed. Cheers, Wm. Marc O'Brien Scalr Technical Support On Friday, October 21, 2016 at 1

Re: failed to install on GCE w Centos7 - RuntimeError: Supervisor service service-analytics_poller was unable to be started

2016-10-21 Thread Marc O'Brien
Hi Bob, I was able to replicate this problem on CentOS7 on both GCE and Azure. However, this issue is not presenting on CentOS6 on GCE. Can you test once more with CentOS6 or Ubuntu? Let us know if issues persist on these OS versions. Many thanks, Wm. Marc O'Brien Scalr Technical Support

Re: failed to install on GCE w Centos7 - RuntimeError: Supervisor service service-analytics_poller was unable to be started

2016-10-21 Thread Marc O'Brien
Hi Bob, I am not finding any occurrences of this in any of our issue archives. Is there any change to behavior on a second run if you attempt to reconfigure again with another "sudo scalr-server-ctl reconfigure"? Let us know if you have the same experience once more. Many thanks

Re: Scalarizr agent issues

2016-10-19 Thread Marc O'Brien
, Role, time of day, network or server load, etc. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, October 19, 2016 at 12:29:17 PM UTC-6, slop...@gmail.com wrote: > > I've been having issues with the scalarizr agent pretty much since I > started using Scalr, and

Re: Preserve line returns in Global Variables (to support YAML)

2016-10-12 Thread Marc O'Brien
Hi Ben, Thank you for the collaboration on this issue. We are looking at this internally for resolution in a future version of Scalr. Your efforts are much appreciated. Please let us know if you run in to anything else moving forward. Cheers, Wm. Marc O'Brien Scalr Technical Support

Re: Issues while trying to Importing a non-Scalr Server (EC2)

2016-10-11 Thread Marc O'Brien
alr> for Scalr? If issues persist, a full copy of your logs will be useful for investigations. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, October 10, 2016 at 6:38:25 PM UTC-6, Harry P wrote: > > Hi, > > i'm trying to use the "import a non-scalr server"

Re: Issues while trying to Importing a non-Scalr Server (EC2)

2016-10-11 Thread Marc O'Brien
Hi Harry, As a first step we would recommend that you update from 4.11.7 to the latest Open Source Scalr version 5.11.22 and then verify if issues persist at that point. Cheers, Wm. Marc O'Brien Scalr Technical Support On Monday, October 10, 2016 at 6:38:25 PM UTC-6, Harry P wrote: > &

Re: Step "Wait for OS to finish booting" is not Complete.EC2 Instance terminated after every 40 Minutes

2016-10-10 Thread Marc O'Brien
alr> . Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, October 10, 2016 at 3:08:27 PM UTC-6, Amit Saini wrote: > > Hi lgor > > Yes you are right Its configured on 192.168.197.131. > > Do i need to change the IP Address..?? or what else I need to do to make

Re: scalr-server installation in ubuntu 12.04

2016-10-10 Thread Marc O'Brien
, and then verify that you are attempting to install the correct package ("scalr-server" not "scalar-server" as your error indicates.) Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, October 10, 2016 at 6:33:01 AM UTC-6, faizan ahmad wrote: > > Hi ,

Re: Step "Wait for OS to finish booting" is not Complete.EC2 Instance terminated after every 40 Minutes

2016-10-10 Thread Marc O'Brien
is different about this farm or role that could be causing the failure to boot? This information should help you isolate why these instances are failing to boot when other farms previously launched successfully for you. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, October 10

Re: Chef-Solo .rb file missing in AWS Instance

2016-10-07 Thread Marc O'Brien
in your image. If you wish to use another version you will need to create a new image/role with your desired application version. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Friday, October 7, 2016 at 7:54:41 AM UTC-6, Amit Saini wrote: > > Hi Marc, > > I was followi

Re: Openstack servers with cinder volumes fail

2016-10-05 Thread Marc O'Brien
recommend that you consider Enterprise or Hosted Scalr to ensure you have access to the latest bug fixes at all times. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Wednesday, October 5, 2016 at 8:45:04 AM UTC-6, Randy Black wrote: > > Is this going to be back ported or is there

Re: Route53 webhook failing on "internal error," no access to Server Hostname Format

2016-09-26 Thread Marc O'Brien
Hi Ben, Also as a reminder, make sure that you re-deploy the API as described in Step 7 of the tutorial. Many thanks, Wm. Marc O'Brien Scalr Technical Support On Monday, September 26, 2016 at 3:38:08 PM UTC-6, Daniele Testa wrote: > > Hey Ben! > > The Internal Error might be the r

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