At 10:08 AM 1/26/2006, you wrote:
So get with your VAR's and request access and they should be able to
get you going. If they do not know how, tell them to contact IBM as
this is available now. I suspect IBM should have some type of
announcement in their "Information Management Software Today
At 15:58 27/01/06 +1300, you wrote:
I used to have a 1 user license which I paid maintenance on, but then
this changed to a minimum 4 user license, so I cancelled as it was not
worth that much money to me. The distributor suggested that I use the
personal edition available off the website instea
At 14:50 26/01/06 -0500, you wrote:
Time to kick that VAR to the curb! The thought of denying a client access
to information like this is unacceptable.
In all seriousness, IBM is probably only trying to protect the revenue
stream of its VARs, albeit at the cost of possibly alienating them "a
: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dave S
Sent: Friday, 27 January 2006 3:45 p.m.
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] Knowledgebase access
It is truly horrible that IBM locks up this valuable information. I
don't understand
the reasoning behind it.
It is truly horrible that IBM locks up this valuable information. I don't
understand
the reasoning behind it.
Does anyone have any idea what it would cost a single developer to access
the knowledgebase ?
Gordon J Glorfield <[EMAIL PROTECTED]> wrote:
Time to kick that VAR to the
Or, lookup the existence of a bug, and then tell the var I want patch XX
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of phil walker
Sent: Thursday, January 26, 2006 6:03 PM
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] Knowledgebase access
Kathy
: RE: [U2] Knowledgebase access
I have to ask our tech support (distributor) to forward the articles to
me each time. I saw the articles of titles but I could not open it.
I do not understand what IBM is thinking?
Kathy
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED
Time to kick that VAR to the curb! The thought of denying a client access
to information like this is unacceptable.
Gordon J. Glorfield
Sr. Applications Developer
MAMSI (A UnitedHealth Company)
301-360-8839
[EMAIL PROTECTED] wrote on 01/26/2006 12:41:52 PM:
> Robert,
> I contacted my VAR (EP
Robert,
I contacted my VAR (EPICOR) and was told no way no how...
Rod Hills
Leupold and Stevens
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Paterson
Sent: Thursday, January 26, 2006 8:55 AM
To: u2-users@listserver.u2ug.org
Subject: RE: [U2
Kathy, you should be able to speak with your VAR and if they work
through a distributor get them to grant access...
Ultimately it is all about ensuring that IBM are getting their
maintenance dollars justifying their work on keeping the web site fully
accessible to all.
But if you make regular use
Brian Leach" <[EMAIL PROTECTED]>
To:
Sent: Thursday, January 26, 2006 5:10 AM
Subject: RE: [U2] Knowledgebase access
Phil,
This is something for which the U2UG have been actively campaigning. That
campaign is beginning to bear fruit:
1. There are now a number of articles on the
I agree with this. Access became available in October. We are a VAR
ourselves and have hundreds of customers. We became somewhat of a
beta site as one of our power customers requested access back in
August of last year. The whole process is a little confusing because
you are dealing with mu
I have to ask our tech support (distributor) to forward the articles to
me each time. I saw the articles of titles but I could not open it.
I do not understand what IBM is thinking?
Kathy
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of phil walker
Sent:
getting U2 out there?
Thanks for the response though,
cheers
Phil
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Logan, David
(SST - Adelaide)
Sent: Thursday, 26 January 2006 8:30 p.m.
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] Knowledgebase access
Working for one of these distributors, I know that IBM have picked up on
this and there is a process available which will allow authorised people
to gain access.
Key criteria are to have the chat with your distributor and start the
ball rolling so that they can process the user requests back to IB
l walker
> Sent: 26 January 2006 07:52
> To: u2-users@listserver.u2ug.org
> Subject: RE: [U2] Knowledgebase access
>
> The issue is that the Universe user has their maintenance
> through a distributor and myself as a reseller, and I believe
> you can only access the knowledge
?
Thanks for the response though,
cheers
Phil
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Logan, David
(SST - Adelaide)
Sent: Thursday, 26 January 2006 8:30 p.m.
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] Knowledgebase access
Hi Phil,
We
Hi Phil,
We looked at this a while ago and asked the question. The response is to
"use the clients licence to access the knowledgebase". We provide
support for a number of u2 sites but cannot get any direct access. This
tends to make it difficult for call logging etc. however to give IBM
their due
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