RE: u2 maintenance agreements
Wally: > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Behalf Of Wally Terhune > Sent: Wednesday, March 03, 2004 8:06 AM > To: U2 Users Discussion List > Subject: Re: u2 maintenance agreements > [snipped] > Isn't there a separate list server for whining? :-) This is such a devastating issue to many businesses in the same position as IBM (except U2 is small and IBM is big) that most companies would never allow this to happen. When it does, it always does, they bend-over-backwards to resolve the problem immediately (all it takes is a single individual to resolve this). Considering the number of responses about this issue, only IBM (or GM, Microsoft, GE, the phone companies, etc) would consider such mismanagement to be customer whining. :-) Just $.02 from someone working on a number of conversions to (and new development on) U2. Bill -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: u2 maintenance agreements
Wally, now I have a complaint . Ibm keeps calling to resolve my maintenance renewal situation. 2 phone calls in 2 days. looks like I'll be back on track shortly. I hope others experience the same timely response. Rich P.S. Things do fall thru the cracks when you only submit a case number every couple of years. Wally Terhune wrote: Folks: We are constantly striving to improve the maintenance renewal process. We acknowledge that with the multiple buy-outs in a few short years, things got pretty out of whack. We are getting close. We've implemented a new database and are cleansing and recapturing all records and putting processes in place to address all of these issues. Isn't there a separate list server for whining? :-) Wally Terhune Manager - U2 Advanced Technical Support IBM Data Management Solutions Tel: 303.294.4866 Fax: 303.294.4832 [EMAIL PROTECTED] www.ibm.com/software/data/u2/support - Open, Query, Update, Search - Online!-- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- Richard A. Wilson Lakeside Systems Smithfield, RI, USA Voice 401-231-3959 Fax 401-231-3943 [EMAIL PROTECTED] www.lakeside-systems.com -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: u2 maintenance agreements
Leave them today. C# works just fine with UniObjects for Java. >>> [EMAIL PROTECTED] 03/03/04 11:39AM >>> I wish IBM would hurry up and get their C# .Net provider so we could leave Raining S... behind. There are only 10 people in the world who understand binary. George Smith [EMAIL PROTECTED] > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Marc Harbeson > Sent: Wednesday, March 03, 2004 10:32 AM > To: U2 Users Discussion List > Subject: RE: u2 maintenance agreements > > Doesn't Raining Data have a Pick Product that supports .NET? :-) > > > > >Isn't there a separate list server for whining? :-) > > > -- > u2-users mailing list > [EMAIL PROTECTED] > http://www.oliver.com/mailman/listinfo/u2-users > -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: u2 maintenance agreements
I wish IBM would hurry up and get their C# .Net provider so we could leave Raining S... behind. There are only 10 people in the world who understand binary. George Smith [EMAIL PROTECTED] > -Original Message- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Marc Harbeson > Sent: Wednesday, March 03, 2004 10:32 AM > To: U2 Users Discussion List > Subject: RE: u2 maintenance agreements > > Doesn't Raining Data have a Pick Product that supports .NET? :-) > > > > >Isn't there a separate list server for whining? :-) > > > -- > u2-users mailing list > [EMAIL PROTECTED] > http://www.oliver.com/mailman/listinfo/u2-users > -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: u2 maintenance agreements
Doesn't Raining Data have a Pick Product that supports .NET? :-) >Isn't there a separate list server for whining? :-) -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: u2 maintenance agreements
No, it's Paradox running on DR-DOS! :-) >>> [EMAIL PROTECTED] 03/03/04 11:17AM >>> new database is it of the U2 flavor ? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Wally Terhune Sent: Wednesday, March 03, 2004 11:06 AM To: U2 Users Discussion List Subject: Re: u2 maintenance agreements Notice of Confidentiality: The information included and/or attached in this electronic mail transmission may contain confidential or privileged information and is intended for the addressee. Any unauthorized disclosure, reproduction, distribution or the taking of action in reliance on the contents of the information is prohibited. If you believe that you have received the message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it. -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: u2 maintenance agreements
We had the same problem. Wally, I'm sorry but this is not a whining issue it is very much a problem and it deals with a problem that should be resolved. If you think it is whining then you are obviously not the person that we should want to deal with. - Original Message - From: "Wally Terhune" <[EMAIL PROTECTED]> To: "U2 Users Discussion List" <[EMAIL PROTECTED]> Sent: Wednesday, March 03, 2004 10:06 AM Subject: Re: u2 maintenance agreements Folks: We are constantly striving to improve the maintenance renewal process. We acknowledge that with the multiple buy-outs in a few short years, things got pretty out of whack. We are getting close. We've implemented a new database and are cleansing and recapturing all records and putting processes in place to address all of these issues. Isn't there a separate list server for whining? :-) Wally Terhune Manager - U2 Advanced Technical Support IBM Data Management Solutions Tel: 303.294.4866 Fax: 303.294.4832 [EMAIL PROTECTED] www.ibm.com/software/data/u2/support - Open, Query, Update, Search - Online!-- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
RE: u2 maintenance agreements
new database is it of the U2 flavor ? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Wally Terhune Sent: Wednesday, March 03, 2004 11:06 AM To: U2 Users Discussion List Subject: Re: u2 maintenance agreements Notice of Confidentiality: The information included and/or attached in this electronic mail transmission may contain confidential or privileged information and is intended for the addressee. Any unauthorized disclosure, reproduction, distribution or the taking of action in reliance on the contents of the information is prohibited. If you believe that you have received the message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it. -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: u2 maintenance agreements
Folks: We are constantly striving to improve the maintenance renewal process. We acknowledge that with the multiple buy-outs in a few short years, things got pretty out of whack. We are getting close. We've implemented a new database and are cleansing and recapturing all records and putting processes in place to address all of these issues. Isn't there a separate list server for whining? :-) Wally Terhune Manager - U2 Advanced Technical Support IBM Data Management Solutions Tel: 303.294.4866 Fax: 303.294.4832 [EMAIL PROTECTED] www.ibm.com/software/data/u2/support - Open, Query, Update, Search - Online!-- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: u2 maintenance agreements
We had a similar problem right after the buyout. We had just renewed our maintenance with Informix. IBM sent us a notice that our maintenance had been terminated due to nonpayment. Even though we could prove that it had been paid we were required to pay it again. They better get this problem fixed or customers will start to leave for "greener pastures". Ron White - Original Message - From: "Lee Leitner" <[EMAIL PROTECTED]> To: "U2 Users Discussion List" <[EMAIL PROTECTED]> Sent: Wednesday, March 03, 2004 9:33 AM Subject: Re: u2 maintenance agreements > Ditto for us, but it started back in 2002. We have tried to maintain four > maintenance contracts with IBM and it has been an absolute mess dealing > with them. Failure to invoice, failure to record our payments correctly, > inability to resolve the contract problems, promises to "look into it" and > then no reply and more. Towards the end of 2003 after spending a huge > amount of time and making absolutely no progress with them, I gave up > trying to get it resolved and just walked away. When the "amnesty" program > was announced I had no desire to head back into that mess again and > ignored it. From my perspective, IBM is just letting the U2 maintenance > business disintegrate. > > Lee > > On Wed, 3 Mar 2004, Ron White wrote: > > > I have just encountered the same problem. IBM never sent a > > maintenance invoice and then complained when I tried to access > > support. I think it is very bad business practice to not bill your > > customer and then charge a penalty for letting your maintenance > > lapse. > > > > Ron White > > > > - Original Message - > > From: "Richard A. Wilson" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Wednesday, March 03, 2004 4:52 AM > > Subject: u2 maintenance agreements > > > > > > > Just a quick note that you may want to confirm your agreements are up to > > > date. Just the other day I was attempting to access some webpages at ibm > > > that required customer # etc and found out that our agreements were not > > > current. > > > > > > This could have to do with not receiving an invoice in 2003. I'm not > > > totally sure all of the vmark/ardent/informix records have totally > > migrated. > > > > > > I'm off now to confirm all clients received/paid for maintenance back in > > > 2003 > > > > > > Rich > > > -- > > > Richard A. Wilson > > > Lakeside Systems > > > Smithfield, RI, USA > > > Voice 401-231-3959 > > > Fax 401-231-3943 > > > [EMAIL PROTECTED] > > > www.lakeside-systems.com > > > > > > > > > -- > > > u2-users mailing list > > > [EMAIL PROTECTED] > > > http://www.oliver.com/mailman/listinfo/u2-users > > > --- > > > [ Eckel certifies this E-mail to be virus free. ] > > > > > > > > > > > > > > > --- > > [ Eckel certifies this E-mail to be virus free. ] > > > > -- > > u2-users mailing list > > [EMAIL PROTECTED] > > http://www.oliver.com/mailman/listinfo/u2-users > > > > -- > Lee J. Leitner, Ph.D. [EMAIL PROTECTED] > http://www.leitner.org/~leitnerl > > The world can only be grasped by action, not by > contemplation. The hand is the cutting edge of the mind. > -- Jacob Bronowski V.13.0 > --- > -- > u2-users mailing list > [EMAIL PROTECTED] > http://www.oliver.com/mailman/listinfo/u2-users > --- > [ Eckel certifies this E-mail to be virus free. ] > > > --- [ Eckel certifies this E-mail to be virus free. ] -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: u2 maintenance agreements
I must admit we too have the exact same problem with IBM. After some long drawn out dealings we finally got it all resolved with no penalties. We are currently looking into a new system and I'm sure this mess has left a bad taste in some of the mouths here. It might affect the type of system we get. Maybe nothing with an IBM/MV database. I'll get retrained, I hope, but it's really not fair. A number in management here think the MV is an old PICK system and don't have a clue as to what it can really do. This just adds more fuel to there anti-MV fire. I bet we'll get stuck with an all SQL system. Changing file structures on it sure wont be as easy. That's my 2 cents " I used to be an Optimist until I knocked over the glass. " Randy Smith Programmer/Analyst [EMAIL PROTECTED] http://users.adelphia.net/~lee_crystal/ http://www.sopranoboy.com Zaner Bloser http://www.zaner-bloser.com -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: u2 maintenance agreements
In all fairness IBM did wave the charge due to the amnesty program. However, if I had not happened to have a support issue at the time I did, I would not have known that my maintenance had lapsed and would likely have been charged the penalty. At that point I would have moved to JBase rather than pay such a huge fee. IBM said their records show that someone tried to contact me but was told I was out of town. I never received another call. I really hope they change this bad policy and send out invoices or some kind of written notice before the termination date. Ron White - Original Message - From: "Richard A. Wilson" <[EMAIL PROTECTED]> To: "U2 Users Discussion List" <[EMAIL PROTECTED]> Sent: Wednesday, March 03, 2004 8:47 AM Subject: Re: u2 maintenance agreements > actually there was no penalty due to the current amnesty program.There > was something on u2ug.org website awhile ago > > Ron White wrote: > > I have just encountered the same problem. IBM never sent a > > maintenance invoice and then complained when I tried to access > > support. I think it is very bad business practice to not bill your > > customer and then charge a penalty for letting your maintenance > > lapse. > > > > Ron White > > > > - Original Message - > > From: "Richard A. Wilson" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Wednesday, March 03, 2004 4:52 AM > > Subject: u2 maintenance agreements > > > > > > > >>Just a quick note that you may want to confirm your agreements are up to > >>date. Just the other day I was attempting to access some webpages at ibm > >>that required customer # etc and found out that our agreements were not > >>current. > >> > >>This could have to do with not receiving an invoice in 2003. I'm not > >>totally sure all of the vmark/ardent/informix records have totally > > > > migrated. > > > >>I'm off now to confirm all clients received/paid for maintenance back in > >>2003 > >> > >>Rich > >>-- > >>Richard A. Wilson > >>Lakeside Systems > >>Smithfield, RI, USA > >>Voice 401-231-3959 > >>Fax 401-231-3943 > >>[EMAIL PROTECTED] > >>www.lakeside-systems.com > >> > >> > >>-- > >>u2-users mailing list > >>[EMAIL PROTECTED] > >>http://www.oliver.com/mailman/listinfo/u2-users > >>--- > >>[ Eckel certifies this E-mail to be virus free. ] > >> > >> > >> > > > > > > > > --- > > [ Eckel certifies this E-mail to be virus free. ] > > > > -- > Richard A. Wilson > Lakeside Systems > Smithfield, RI, USA > Voice 401-231-3959 > Fax 401-231-3943 > [EMAIL PROTECTED] > www.lakeside-systems.com > > > -- > u2-users mailing list > [EMAIL PROTECTED] > http://www.oliver.com/mailman/listinfo/u2-users > --- > [ Eckel certifies this E-mail to be virus free. ] > > > --- [ Eckel certifies this E-mail to be virus free. ] -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: u2 maintenance agreements
Ditto for us, but it started back in 2002. We have tried to maintain four maintenance contracts with IBM and it has been an absolute mess dealing with them. Failure to invoice, failure to record our payments correctly, inability to resolve the contract problems, promises to "look into it" and then no reply and more. Towards the end of 2003 after spending a huge amount of time and making absolutely no progress with them, I gave up trying to get it resolved and just walked away. When the "amnesty" program was announced I had no desire to head back into that mess again and ignored it. From my perspective, IBM is just letting the U2 maintenance business disintegrate. Lee On Wed, 3 Mar 2004, Ron White wrote: > I have just encountered the same problem. IBM never sent a > maintenance invoice and then complained when I tried to access > support. I think it is very bad business practice to not bill your > customer and then charge a penalty for letting your maintenance > lapse. > > Ron White > > - Original Message - > From: "Richard A. Wilson" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Wednesday, March 03, 2004 4:52 AM > Subject: u2 maintenance agreements > > > > Just a quick note that you may want to confirm your agreements are up to > > date. Just the other day I was attempting to access some webpages at ibm > > that required customer # etc and found out that our agreements were not > > current. > > > > This could have to do with not receiving an invoice in 2003. I'm not > > totally sure all of the vmark/ardent/informix records have totally > migrated. > > > > I'm off now to confirm all clients received/paid for maintenance back in > > 2003 > > > > Rich > > -- > > Richard A. Wilson > > Lakeside Systems > > Smithfield, RI, USA > > Voice 401-231-3959 > > Fax 401-231-3943 > > [EMAIL PROTECTED] > > www.lakeside-systems.com > > > > > > -- > > u2-users mailing list > > [EMAIL PROTECTED] > > http://www.oliver.com/mailman/listinfo/u2-users > > --- > > [ Eckel certifies this E-mail to be virus free. ] > > > > > > > > > --- > [ Eckel certifies this E-mail to be virus free. ] > > -- > u2-users mailing list > [EMAIL PROTECTED] > http://www.oliver.com/mailman/listinfo/u2-users > -- Lee J. Leitner, Ph.D. [EMAIL PROTECTED] http://www.leitner.org/~leitnerl The world can only be grasped by action, not by contemplation. The hand is the cutting edge of the mind. -- Jacob Bronowski V.13.0 --- -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: u2 maintenance agreements
actually there was no penalty due to the current amnesty program.There was something on u2ug.org website awhile ago Ron White wrote: I have just encountered the same problem. IBM never sent a maintenance invoice and then complained when I tried to access support. I think it is very bad business practice to not bill your customer and then charge a penalty for letting your maintenance lapse. Ron White - Original Message - From: "Richard A. Wilson" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, March 03, 2004 4:52 AM Subject: u2 maintenance agreements Just a quick note that you may want to confirm your agreements are up to date. Just the other day I was attempting to access some webpages at ibm that required customer # etc and found out that our agreements were not current. This could have to do with not receiving an invoice in 2003. I'm not totally sure all of the vmark/ardent/informix records have totally migrated. I'm off now to confirm all clients received/paid for maintenance back in 2003 Rich -- Richard A. Wilson Lakeside Systems Smithfield, RI, USA Voice 401-231-3959 Fax 401-231-3943 [EMAIL PROTECTED] www.lakeside-systems.com -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users --- [ Eckel certifies this E-mail to be virus free. ] --- [ Eckel certifies this E-mail to be virus free. ] -- Richard A. Wilson Lakeside Systems Smithfield, RI, USA Voice 401-231-3959 Fax 401-231-3943 [EMAIL PROTECTED] www.lakeside-systems.com -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
Re: u2 maintenance agreements
I have just encountered the same problem. IBM never sent a maintenance invoice and then complained when I tried to access support. I think it is very bad business practice to not bill your customer and then charge a penalty for letting your maintenance lapse. Ron White - Original Message - From: "Richard A. Wilson" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, March 03, 2004 4:52 AM Subject: u2 maintenance agreements > Just a quick note that you may want to confirm your agreements are up to > date. Just the other day I was attempting to access some webpages at ibm > that required customer # etc and found out that our agreements were not > current. > > This could have to do with not receiving an invoice in 2003. I'm not > totally sure all of the vmark/ardent/informix records have totally migrated. > > I'm off now to confirm all clients received/paid for maintenance back in > 2003 > > Rich > -- > Richard A. Wilson > Lakeside Systems > Smithfield, RI, USA > Voice 401-231-3959 > Fax 401-231-3943 > [EMAIL PROTECTED] > www.lakeside-systems.com > > > -- > u2-users mailing list > [EMAIL PROTECTED] > http://www.oliver.com/mailman/listinfo/u2-users > --- > [ Eckel certifies this E-mail to be virus free. ] > > > --- [ Eckel certifies this E-mail to be virus free. ] -- u2-users mailing list [EMAIL PROTECTED] http://www.oliver.com/mailman/listinfo/u2-users
