Re: Problem with new iPhone
Again, thanks for all the posts. Joseph Freetech sent me a post off list yesterday morning. It was a KB article which I followed. The last suggestion was to connect the iPhone to another computer and try the restoration that way. That worked! I was ecstatic! My computer could tell me the phone was in recovery mode and it could begin the process of recovery and restoration, but after that point I continued to get one of two messages, either a message 17 or an iPhone not found message. After the phone was out of recovery mode, I could once again connect it to my computer and finish the whole restore and update process. The iPhone is now all well and I'm really enjoying it. I had no intention of getting a new phone, because I still had a year on the contract, but my iPhone 5 decided it no longer wished to serve me in any productive way. The home button became almost totally unresponsive, or would perform a totally different action than I desired or expected. Kristeen On Oct 5, 2014, at 10:36 AM, Teresa Cochran batsfly...@me.com wrote: Hi, Kristeen, I googled this and found this article: http://support.apple.com/kb/ts4451which indicates trying a reset, and if that doesn't work, check your network settings or connect directly to the Internet using iTunes on the computer. It has instructions for bringing up the host list on the Mac using terminal, etc. There is a lot involved, but perhapss doing a reset will work, and the other steps won't be required. HtH, Teresa We can see with the eyes, but we see with the brain as well, and seeing with the brain is often called imagination.--Oliver Sacks On Oct 4, 2014, at 10:54 PM, Sieghard Weitzel siegh...@live.ca wrote: Christine, it's a brandnew phone. If you got it from an Apple Store just take it back there and let them fix it. If it was sent to you then I would call Apple and see if they can walk you through some steps to potentially get it back. Of course it might be useful to have sighted help there if you don't get any feedback from the phone. Regards, Sieghard -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Kristeen Hughes Sent: Saturday, October 04, 2014 7:38 PM To: viphone@googlegroups.com Subject: Re: Problem with new iPhone What can I do about this? Kristeen On Oct 4, 2014, at 10:29 PM, Joseph Hudson jhud7...@gmail.com wrote: Hello, it sounds like your device man went into recovery mode. On Oct 4, 2014, at 9:10 PM, Kristeen Hughes khwi...@gmail.com wrote: Yes, that is how I know. It does not vibrate when it is switched from mute to normal. It also doesn't respond in any way when buttons for the volume are pressed. it does nothing no matter how long you hold the home and on/off/sleep button. Kristeen On Oct 4, 2014, at 9:35 PM, Cheryl Homiak cah4...@icloud.com wrote: How do you know it is actually not turned on? If your computer is seeing it and iTunes is saying it is locked with a password, are you sure that it isn't just locked or the volume hasn't gone down? Did you try switching the mute button off and on to see if it vibrates at all? Or is it possible voiceover is just off? Maybe you have a concrete way of being sure it is actually off but a lot of people assume the phone is off because they can't get a response they can hear from it. Cheryl I tried and tried to turn over a new leaf. I got crumpled wads of tear-stained paper thrown in the trash! Then God gave me a new heart and life: His joy for my despairing tears! And now, every day: This I call to mind, and therefore I have hope: The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. (Lamentations 3:21-23 ESV) On Oct 4, 2014, at 8:15 PM, Kristeen Hughes khwi...@gmail.com wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have
Re: Problem with new iPhone
Did you try connecting it back to iTunes and doing a restore again? Doing this should also get rid of your passcoe which you can't use anyway. Sent from my laptop On 05/10/2014 02:15, Kristeen Hughes wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with new iPhone
I appreciate all posts. Obviously, my choice would be to take it back to the Apple store and let them fix it for me. However, transportation is extremely difficult and this store was quite far away where some friends live whom we do not see often. There is no sighted help, so the best thing for me wss to try and resolve this myself. I have tried several more times through iTunes to restore the phone. It tells me the phone is in recovery mode and that I have to restore it in order to use it, but each time it returns an error code of 17. I am trying to contact Apple, but thought I'd start here because there are many incredibly smart folks here and usually there is an idea or two. Kristeen On Oct 5, 2014, at 3:16 AM, Christopher Hallsworth challswor...@icloud.com wrote: Did you try connecting it back to iTunes and doing a restore again? Doing this should also get rid of your passcoe which you can't use anyway. Sent from my laptop On 05/10/2014 02:15, Kristeen Hughes wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with new iPhone
Have you called Apple Accessibility? That would be worth a try. (877) 388-0879 I got some excellent help from them on Friday. Good luck, Richard The fact that an opinion is widely held is no evidence that it is not utterly absurd. - Bertrand Russell *Sent from my iPhone 5S On Oct 5, 2014, at 6:12 AM, Kristeen Hughes khwi...@gmail.com wrote: I appreciate all posts. Obviously, my choice would be to take it back to the Apple store and let them fix it for me. However, transportation is extremely difficult and this store was quite far away where some friends live whom we do not see often. There is no sighted help, so the best thing for me wss to try and resolve this myself. I have tried several more times through iTunes to restore the phone. It tells me the phone is in recovery mode and that I have to restore it in order to use it, but each time it returns an error code of 17. I am trying to contact Apple, but thought I'd start here because there are many incredibly smart folks here and usually there is an idea or two. Kristeen On Oct 5, 2014, at 3:16 AM, Christopher Hallsworth challswor...@icloud.com wrote: Did you try connecting it back to iTunes and doing a restore again? Doing this should also get rid of your passcoe which you can't use anyway. Sent from my laptop On 05/10/2014 02:15, Kristeen Hughes wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with new iPhone
Hi, Kristeen, I googled this and found this article: http://support.apple.com/kb/ts4451which indicates trying a reset, and if that doesn't work, check your network settings or connect directly to the Internet using iTunes on the computer. It has instructions for bringing up the host list on the Mac using terminal, etc. There is a lot involved, but perhapss doing a reset will work, and the other steps won't be required. HtH, Teresa We can see with the eyes, but we see with the brain as well, and seeing with the brain is often called imagination.--Oliver Sacks On Oct 4, 2014, at 10:54 PM, Sieghard Weitzel siegh...@live.ca wrote: Christine, it's a brandnew phone. If you got it from an Apple Store just take it back there and let them fix it. If it was sent to you then I would call Apple and see if they can walk you through some steps to potentially get it back. Of course it might be useful to have sighted help there if you don't get any feedback from the phone. Regards, Sieghard -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Kristeen Hughes Sent: Saturday, October 04, 2014 7:38 PM To: viphone@googlegroups.com Subject: Re: Problem with new iPhone What can I do about this? Kristeen On Oct 4, 2014, at 10:29 PM, Joseph Hudson jhud7...@gmail.com wrote: Hello, it sounds like your device man went into recovery mode. On Oct 4, 2014, at 9:10 PM, Kristeen Hughes khwi...@gmail.com wrote: Yes, that is how I know. It does not vibrate when it is switched from mute to normal. It also doesn't respond in any way when buttons for the volume are pressed. it does nothing no matter how long you hold the home and on/off/sleep button. Kristeen On Oct 4, 2014, at 9:35 PM, Cheryl Homiak cah4...@icloud.com wrote: How do you know it is actually not turned on? If your computer is seeing it and iTunes is saying it is locked with a password, are you sure that it isn't just locked or the volume hasn't gone down? Did you try switching the mute button off and on to see if it vibrates at all? Or is it possible voiceover is just off? Maybe you have a concrete way of being sure it is actually off but a lot of people assume the phone is off because they can't get a response they can hear from it. Cheryl I tried and tried to turn over a new leaf. I got crumpled wads of tear-stained paper thrown in the trash! Then God gave me a new heart and life: His joy for my despairing tears! And now, every day: This I call to mind, and therefore I have hope: The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. (Lamentations 3:21-23 ESV) On Oct 4, 2014, at 8:15 PM, Kristeen Hughes khwi...@gmail.com wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself
Re: Problem with new iPhone
Hi Kristeen, My 5S was doing the very same thing last Monday night as I tried to download and install the update. I kept getting that same error message that my phone was in recovery mode and it had to be restored before I could use it with ITunes. After about 4 hours trying everything I could think of, I just left it alone overnight. The next morning, my new update was installed and it was working fine. I really didn't do anything at all except to leave it connected overnight. Maybe leaving it connected for a few hours might help. Eve -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with new iPhone
877-204-3930 Apple Accessibility hotline. - Original Message - From: Kristeen Hughes khwi...@gmail.com To: viphone@googlegroups.com Sent: Sunday, October 05, 2014 9:12 AM Subject: Re: Problem with new iPhone I appreciate all posts. Obviously, my choice would be to take it back to the Apple store and let them fix it for me. However, transportation is extremely difficult and this store was quite far away where some friends live whom we do not see often. There is no sighted help, so the best thing for me wss to try and resolve this myself. I have tried several more times through iTunes to restore the phone. It tells me the phone is in recovery mode and that I have to restore it in order to use it, but each time it returns an error code of 17. I am trying to contact Apple, but thought I'd start here because there are many incredibly smart folks here and usually there is an idea or two. Kristeen On Oct 5, 2014, at 3:16 AM, Christopher Hallsworth challswor...@icloud.com wrote: Did you try connecting it back to iTunes and doing a restore again? Doing this should also get rid of your passcoe which you can't use anyway. Sent from my laptop On 05/10/2014 02:15, Kristeen Hughes wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Problem with new iPhone
This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with new iPhone
Hi, do you use braille? and if so, the backup may have restored a braille setting that affects Voice Over. I heard others talk about this. I am not a braille user. If this is the case. you will need help to turn off the braille cell status. that may not be the correct name. Im sure others will reply with more help. good luck. On 10/4/2014 8:15 PM, Kristeen Hughes wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with new iPhone
How do you know it is actually not turned on? If your computer is seeing it and iTunes is saying it is locked with a password, are you sure that it isn't just locked or the volume hasn't gone down? Did you try switching the mute button off and on to see if it vibrates at all? Or is it possible voiceover is just off? Maybe you have a concrete way of being sure it is actually off but a lot of people assume the phone is off because they can't get a response they can hear from it. Cheryl I tried and tried to turn over a new leaf. I got crumpled wads of tear-stained paper thrown in the trash! Then God gave me a new heart and life: His joy for my despairing tears! And now, every day: This I call to mind, and therefore I have hope: The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. (Lamentations 3:21-23 ESV) On Oct 4, 2014, at 8:15 PM, Kristeen Hughes khwi...@gmail.com wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with new iPhone
I do not use Braille and the phone is not on at all. I appreciate that suggestion, however. I had heard of that status cell and for a minute that flashed through my mind. The phone is totally dead, however, so not even eyes can help me. Kristeen On Oct 4, 2014, at 9:24 PM, Rob mr.robertc...@icloud.com wrote: Hi, do you use braille? and if so, the backup may have restored a braille setting that affects Voice Over. I heard others talk about this. I am not a braille user. If this is the case. you will need help to turn off the braille cell status. that may not be the correct name. Im sure others will reply with more help. good luck. On 10/4/2014 8:15 PM, Kristeen Hughes wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with new iPhone
Yes, that is how I know. It does not vibrate when it is switched from mute to normal. It also doesn't respond in any way when buttons for the volume are pressed. it does nothing no matter how long you hold the home and on/off/sleep button. Kristeen On Oct 4, 2014, at 9:35 PM, Cheryl Homiak cah4...@icloud.com wrote: How do you know it is actually not turned on? If your computer is seeing it and iTunes is saying it is locked with a password, are you sure that it isn't just locked or the volume hasn't gone down? Did you try switching the mute button off and on to see if it vibrates at all? Or is it possible voiceover is just off? Maybe you have a concrete way of being sure it is actually off but a lot of people assume the phone is off because they can't get a response they can hear from it. Cheryl I tried and tried to turn over a new leaf. I got crumpled wads of tear-stained paper thrown in the trash! Then God gave me a new heart and life: His joy for my despairing tears! And now, every day: This I call to mind, and therefore I have hope: The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. (Lamentations 3:21-23 ESV) On Oct 4, 2014, at 8:15 PM, Kristeen Hughes khwi...@gmail.com wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
Re: Problem with new iPhone
Hello, it sounds like your device man went into recovery mode. On Oct 4, 2014, at 9:10 PM, Kristeen Hughes khwi...@gmail.com wrote: Yes, that is how I know. It does not vibrate when it is switched from mute to normal. It also doesn't respond in any way when buttons for the volume are pressed. it does nothing no matter how long you hold the home and on/off/sleep button. Kristeen On Oct 4, 2014, at 9:35 PM, Cheryl Homiak cah4...@icloud.com wrote: How do you know it is actually not turned on? If your computer is seeing it and iTunes is saying it is locked with a password, are you sure that it isn't just locked or the volume hasn't gone down? Did you try switching the mute button off and on to see if it vibrates at all? Or is it possible voiceover is just off? Maybe you have a concrete way of being sure it is actually off but a lot of people assume the phone is off because they can't get a response they can hear from it. Cheryl I tried and tried to turn over a new leaf. I got crumpled wads of tear-stained paper thrown in the trash! Then God gave me a new heart and life: His joy for my despairing tears! And now, every day: This I call to mind, and therefore I have hope: The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. (Lamentations 3:21-23 ESV) On Oct 4, 2014, at 8:15 PM, Kristeen Hughes khwi...@gmail.com wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options,
Re: Problem with new iPhone
What can I do about this? Kristeen On Oct 4, 2014, at 10:29 PM, Joseph Hudson jhud7...@gmail.com wrote: Hello, it sounds like your device man went into recovery mode. On Oct 4, 2014, at 9:10 PM, Kristeen Hughes khwi...@gmail.com wrote: Yes, that is how I know. It does not vibrate when it is switched from mute to normal. It also doesn't respond in any way when buttons for the volume are pressed. it does nothing no matter how long you hold the home and on/off/sleep button. Kristeen On Oct 4, 2014, at 9:35 PM, Cheryl Homiak cah4...@icloud.com wrote: How do you know it is actually not turned on? If your computer is seeing it and iTunes is saying it is locked with a password, are you sure that it isn't just locked or the volume hasn't gone down? Did you try switching the mute button off and on to see if it vibrates at all? Or is it possible voiceover is just off? Maybe you have a concrete way of being sure it is actually off but a lot of people assume the phone is off because they can't get a response they can hear from it. Cheryl I tried and tried to turn over a new leaf. I got crumpled wads of tear-stained paper thrown in the trash! Then God gave me a new heart and life: His joy for my despairing tears! And now, every day: This I call to mind, and therefore I have hope: The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. (Lamentations 3:21-23 ESV) On Oct 4, 2014, at 8:15 PM, Kristeen Hughes khwi...@gmail.com wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email
Re: Problem with new iPhone
Hi, I think you might need to sync iTunes. And then tab, until you look for the recovery button. As this is the easy way to get your iPhone out of recovery mode. On Oct 4, 2014, at 9:38 PM, Kristeen Hughes khwi...@gmail.com wrote: What can I do about this? Kristeen On Oct 4, 2014, at 10:29 PM, Joseph Hudson jhud7...@gmail.com wrote: Hello, it sounds like your device man went into recovery mode. On Oct 4, 2014, at 9:10 PM, Kristeen Hughes khwi...@gmail.com wrote: Yes, that is how I know. It does not vibrate when it is switched from mute to normal. It also doesn't respond in any way when buttons for the volume are pressed. it does nothing no matter how long you hold the home and on/off/sleep button. Kristeen On Oct 4, 2014, at 9:35 PM, Cheryl Homiak cah4...@icloud.com wrote: How do you know it is actually not turned on? If your computer is seeing it and iTunes is saying it is locked with a password, are you sure that it isn't just locked or the volume hasn't gone down? Did you try switching the mute button off and on to see if it vibrates at all? Or is it possible voiceover is just off? Maybe you have a concrete way of being sure it is actually off but a lot of people assume the phone is off because they can't get a response they can hear from it. Cheryl I tried and tried to turn over a new leaf. I got crumpled wads of tear-stained paper thrown in the trash! Then God gave me a new heart and life: His joy for my despairing tears! And now, every day: This I call to mind, and therefore I have hope: The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. (Lamentations 3:21-23 ESV) On Oct 4, 2014, at 8:15 PM, Kristeen Hughes khwi...@gmail.com wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You
RE: Problem with new iPhone
Christine, it's a brandnew phone. If you got it from an Apple Store just take it back there and let them fix it. If it was sent to you then I would call Apple and see if they can walk you through some steps to potentially get it back. Of course it might be useful to have sighted help there if you don't get any feedback from the phone. Regards, Sieghard -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Kristeen Hughes Sent: Saturday, October 04, 2014 7:38 PM To: viphone@googlegroups.com Subject: Re: Problem with new iPhone What can I do about this? Kristeen On Oct 4, 2014, at 10:29 PM, Joseph Hudson jhud7...@gmail.com wrote: Hello, it sounds like your device man went into recovery mode. On Oct 4, 2014, at 9:10 PM, Kristeen Hughes khwi...@gmail.com wrote: Yes, that is how I know. It does not vibrate when it is switched from mute to normal. It also doesn't respond in any way when buttons for the volume are pressed. it does nothing no matter how long you hold the home and on/off/sleep button. Kristeen On Oct 4, 2014, at 9:35 PM, Cheryl Homiak cah4...@icloud.com wrote: How do you know it is actually not turned on? If your computer is seeing it and iTunes is saying it is locked with a password, are you sure that it isn't just locked or the volume hasn't gone down? Did you try switching the mute button off and on to see if it vibrates at all? Or is it possible voiceover is just off? Maybe you have a concrete way of being sure it is actually off but a lot of people assume the phone is off because they can't get a response they can hear from it. Cheryl I tried and tried to turn over a new leaf. I got crumpled wads of tear-stained paper thrown in the trash! Then God gave me a new heart and life: His joy for my despairing tears! And now, every day: This I call to mind, and therefore I have hope: The steadfast love of the Lord never ceases; his mercies never come to an end; they are new every morning; great is your faithfulness. (Lamentations 3:21-23 ESV) On Oct 4, 2014, at 8:15 PM, Kristeen Hughes khwi...@gmail.com wrote: This afternoon I got an iPhone 6. I set it up with fingerprint security and a passcode. When I got home, I connected it to the Mac and iTunes so that it could restore from my backup. It did that without incident. It then asked me if I wanted to update to iOS 8.02 and I said yes. It turned itself off as it should, but will not come back on at all. ITunes still seems to see it and acts as if it is ready to sync it. It says it can not, however because it is locked with a passcode and I can't enter the passcode or my fingerprint, because the phone is actually not even turned on. I have disconnected it from the computer and plugged it into the charger, just to see if that would bring it back. I have tried pressing the power and home buttons as if to reset it, but that does no good either. It's almost as if it is stuck somewhere in the update process. Does anyone know how I can bring it back? Kristeen -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups VIPhone group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running
Re: Problem with new iPhone 5
Hi Sieghard, thanks for the advice. How did you convince them to give you a new phone and not a refurbished one? As far as I am aware, Apple is pretty clear that this is usually what will happen if you get your phone replaced. Did you exchange just the phone or the entire package? Grant On 11/6/12, Sieghard Weitzel siegh...@live.ca wrote: Hi Grant, Living in Vancouver where you have access to several Apple Stores, I'd recommend you go to one and see what they can do. I have had both my iPhone and 4S replaced because of problems, the 4 after about 8 months when my home button quit working most of the time and the 4S after a month or so because I had call quality problems. I should mention that each time I received a new not refurbished phone; I specifically asked the Genious I dealt with and he assured me that I was getting a brand new phone. I have always gone to the Apple Store at Oakridge Centre because the Skytrain station is only 100 feet or so from the mall entrance and I find it easy to get to. Regards, Sieghard -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Grant Hardy Sent: Tuesday, November 06, 2012 5:51 PM To: viphone@googlegroups.com Subject: Problem with new iPhone 5 Hi all, Aww man, I wonder if there are some quality control problems with a couple batches of iPhone 5s? I know I'm being a bit picky, but I got a replacement 5 in the mail because the phone rattled when I shook it. This brand new unit doesn't rattle, but there's another problem. The vibration motor is rather weak and doesn't deliver the same smooth, consistent performance as the previous 5 did. When the phone vibrates it sounds as though other components in the phone are jiggling around; for example, holding my hand on the silent switch makes the vibration sound a bit better. I'm not doing a very good job of describing the symptoms, but you'd know what I'm talking about if you could hear it. I wonder if there's anything that a genius could do besides replacing the phone? As this phone doesn't rattle I'd like to keep this one, if the vibration problems can be ironed out. What do you guys think? Grant -- You received this message because you are subscribed to the VIPhone Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the VIPhone Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the VIPhone Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
Problem with new iPhone 5
Hi all, Aww man, I wonder if there are some quality control problems with a couple batches of iPhone 5s? I know I'm being a bit picky, but I got a replacement 5 in the mail because the phone rattled when I shook it. This brand new unit doesn't rattle, but there's another problem. The vibration motor is rather weak and doesn't deliver the same smooth, consistent performance as the previous 5 did. When the phone vibrates it sounds as though other components in the phone are jiggling around; for example, holding my hand on the silent switch makes the vibration sound a bit better. I'm not doing a very good job of describing the symptoms, but you'd know what I'm talking about if you could hear it. I wonder if there's anything that a genius could do besides replacing the phone? As this phone doesn't rattle I'd like to keep this one, if the vibration problems can be ironed out. What do you guys think? Grant -- You received this message because you are subscribed to the VIPhone Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
Re: Problem with new iPhone 5
Sounds like they would either have to decide if it would be worth it and take it apart and see what is going on to whatever extent they could or just swap it out for another one or tell you tuff *** in some manner. Seriously though, of course we can only speculate on the cause or the Apple authorized solution. I really hope they do get it together soon with these quality control issues. It is not acceptable for the consumer to have to take the consequence of quality control issues. What was it they meant again about that ultra precision of the new IPhone? The thing built to such a high standard? On 11/6/12, Grant Hardy grantha...@gmail.com wrote: Hi all, Aww man, I wonder if there are some quality control problems with a couple batches of iPhone 5s? I know I'm being a bit picky, but I got a replacement 5 in the mail because the phone rattled when I shook it. This brand new unit doesn't rattle, but there's another problem. The vibration motor is rather weak and doesn't deliver the same smooth, consistent performance as the previous 5 did. When the phone vibrates it sounds as though other components in the phone are jiggling around; for example, holding my hand on the silent switch makes the vibration sound a bit better. I'm not doing a very good job of describing the symptoms, but you'd know what I'm talking about if you could hear it. I wonder if there's anything that a genius could do besides replacing the phone? As this phone doesn't rattle I'd like to keep this one, if the vibration problems can be ironed out. What do you guys think? Grant -- You received this message because you are subscribed to the VIPhone Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the VIPhone Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
Re: Problem with new iPhone 5
^Looks as though others are experiencing the same issue from Googling for iPhone 5 vibration issues. Since at least a handful of iPhones seem to have this it begs the question of whether it's really a problem:; on the other hand, many iPhones clearly do not exhibit this behavior. Grant -- You received this message because you are subscribed to the VIPhone Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
RE: Problem with new iPhone 5
Hi Grant, Living in Vancouver where you have access to several Apple Stores, I'd recommend you go to one and see what they can do. I have had both my iPhone and 4S replaced because of problems, the 4 after about 8 months when my home button quit working most of the time and the 4S after a month or so because I had call quality problems. I should mention that each time I received a new not refurbished phone; I specifically asked the Genious I dealt with and he assured me that I was getting a brand new phone. I have always gone to the Apple Store at Oakridge Centre because the Skytrain station is only 100 feet or so from the mall entrance and I find it easy to get to. Regards, Sieghard -Original Message- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Grant Hardy Sent: Tuesday, November 06, 2012 5:51 PM To: viphone@googlegroups.com Subject: Problem with new iPhone 5 Hi all, Aww man, I wonder if there are some quality control problems with a couple batches of iPhone 5s? I know I'm being a bit picky, but I got a replacement 5 in the mail because the phone rattled when I shook it. This brand new unit doesn't rattle, but there's another problem. The vibration motor is rather weak and doesn't deliver the same smooth, consistent performance as the previous 5 did. When the phone vibrates it sounds as though other components in the phone are jiggling around; for example, holding my hand on the silent switch makes the vibration sound a bit better. I'm not doing a very good job of describing the symptoms, but you'd know what I'm talking about if you could hear it. I wonder if there's anything that a genius could do besides replacing the phone? As this phone doesn't rattle I'd like to keep this one, if the vibration problems can be ironed out. What do you guys think? Grant -- You received this message because you are subscribed to the VIPhone Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the VIPhone Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
