Hey Sara,
Just checking to see if you guys were still interested in a personal demo.
Give me shout if/when you are ready. Or just tell me to bug off and I'll
quit bothering you ;).
Regards,
Cameron Crum
Wispmon.com
Dot11 Networks, Inc.
I'm looking for software to tract customer calls,
: Re: [WISPA] Call Tracking / Customer management software
We use Freeside with integrated RT Ticket System. The next upgrade of
Freeside (we are planning on implementing it next month) is also
supposed to include a calendar that is tied to RT.
This has worked very well for us, although
.
-Original Message-
From: Matt Larsen - Lists [mailto:li...@manageisp.com]
Sent: 11 May 2010 21:07
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
We use Freeside with integrated RT Ticket System. The next upgrade of
Freeside (we are planning
General List
Subject: Re: [WISPA] Call Tracking / Customer management software
We use Freeside with integrated RT Ticket System. The next upgrade of
Freeside (we are planning on implementing it next month) is also
supposed to include a calendar that is tied to RT.
This has worked very well
Subject: Re: [WISPA] Call Tracking / Customer management software
We use Freeside with integrated RT Ticket System. The next upgrade of
Freeside (we are planning on implementing it next month) is also
supposed to include a calendar that is tied to RT.
This has worked very well for us
,
Paul.
-Original Message-
From: Matt Larsen - Lists [mailto:li...@manageisp.com]
Sent: 11 May 2010 21:07
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
We use Freeside with integrated RT Ticket System. The next upgrade of
Freeside (we
Powercode can do all of that. It is what I use.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
“Success is not final, failure is not fatal: it is the courage to
continue that counts.”
--- Winston Churchill
On Tue, May 11, 2010 at 2:35 PM, Sara
I use Powercode.
- Original Message -
From: Sara Gray li...@jcwifi.com
To: 'WISPA General List' wireless@wispa.org
Sent: Tuesday, May 11, 2010 11:35 AM
Subject: [WISPA] Call Tracking / Customer management software
I'm looking for software to tract customer calls, trouble tickets,
How much does powercode cost?
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Mark Nash - Lists
Sent: Tuesday, May 11, 2010 1:39 PM
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
I use
...@jcwifi.com wrote:
How much does powercode cost?
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Mark Nash - Lists
Sent: Tuesday, May 11, 2010 1:39 PM
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management
Azotel is a good solution. Ties into billing/provisioning/etc.
www.wispsolutions.com . They are a WISPA member so it¹s always good to
support members. Azotel is much more involved than simple ticketing as it is
billing and more but it¹s one screen to look at.
Otherwise we have implemented
] On
Behalf Of Mark Nash - Lists
Sent: Tuesday, May 11, 2010 1:39 PM
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
I use Powercode.
- Original Message -
From: Sara Gray li...@jcwifi.com
To: 'WISPA General List' wireless@wispa.org
Sent
...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Mark Nash - Lists
Sent: Tuesday, May 11, 2010 1:39 PM
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
I use Powercode.
- Original Message -
From: Sara Gray li...@jcwifi.com
: Tuesday, May 11, 2010 12:52 PM
Subject: Re: [WISPA] Call Tracking / Customer management software
$1 For everything or just half the features?
ryan
On Tue, May 11, 2010 at 12:28 PM, Josh Luthman
j...@imaginenetworksllc.comwrote:
Something like $1/active account.
Josh Luthman
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 11, 2010 12:52 PM
Subject: Re: [WISPA] Call Tracking / Customer management software
$1 For everything or just half the features?
ryan
On Tue, May 11, 2010 at 12:28 PM, Josh Luthman
j...@imaginenetworksllc.comwrote:
Something like $1
What were you missing Ryan?
- Original Message -
From: D. Ryan Spott rsp...@irongoat.net
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 11, 2010 12:59 PM
Subject: Re: [WISPA] Call Tracking / Customer management software
Yeah, I was gonna say. I looked at, and even entered
Message -
From: D. Ryan Spottrsp...@irongoat.net
To: WISPA General Listwireless@wispa.org
Sent: Tuesday, May 11, 2010 12:52 PM
Subject: Re: [WISPA] Call Tracking / Customer management software
$1 For everything or just half the features?
ryan
On Tue, May 11, 2010 at 12:28 PM, Josh
Gray
Sent: Tuesday, May 11, 2010 3:24 PM
To: 'WISPA General List'
Subject: Re: [WISPA] Call Tracking / Customer management software
How much does powercode cost?
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Mark Nash - Lists
Subject: Re: [WISPA] Call Tracking / Customer management software
If you have a developer to make things work together, that's a great option.
Powercode's alternative is to shut the customer off and have them pay their
bill. I'd rather that then a phone call. Just my opinion.
Chuck - does your
, 2010 4:14 PM
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
If you have a developer to make things work together, that's a great option.
Powercode's alternative is to shut the customer off and have them pay their
bill. I'd rather that then a phone
Azotel is a good solution. Ties into billing/provisioning/etc.
www.wispsolutions.com . They are a WISPA member so it¹s always good to
support members. Azotel is much more involved than simple ticketing as it is
billing and more but it¹s one screen to look at.
Otherwise we have implemented
wireless@wispa.org
Sent: Tuesday, May 11, 2010 2:09 PM
Subject: Re: [WISPA] Call Tracking / Customer management software
Azotel is a good solution. Ties into billing/provisioning/etc.
www.wispsolutions.com . They are a WISPA member so it¹s always good to
support members. Azotel is much more
General List wireless@wispa.org
Subject: Re: [WISPA] Call Tracking / Customer management software
How does Azotel stand up to Powercode? Powercode has been there for years,
but they did stagnate for awhile.
Azotel doesn't look nearly as full-featured as Powercode.
So then how does the pricing compare
Subject: Re: [WISPA] Call Tracking / Customer management software
When I priced it out for replacing Powercode, I think it was 1.5X the cost.
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Mark Nash - Lists
Sent: Tuesday, May 11, 2010 4:31
Sara,
In our call center we support ISPs and WISPs that use most if
not all of the solutions mentioned. Here is some input on the two
mentioned most frequently in this thread from a call center perspective:
Powercode- Does a great job of network management and at giving you a
history of
. Smith d...@mvn.net
Reply-To: WISPA General List wireless@wispa.org
Date: Tue, 11 May 2010 16:51:37 -0500
To: WISPA General List wireless@wispa.org
Subject: Re: [WISPA] Call Tracking / Customer management software
On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote:
To me any
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
How does Azotel stand up to Powercode? Powercode has been there for years,
but they did stagnate for awhile.
Azotel doesn't look nearly as full-featured as Powercode.
So then how does the pricing compare
, 2010 4:14 PM
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
If you have a developer to make things work together, that's a great option.
Powercode's alternative is to shut the customer off and have them pay their
bill. I'd rather that then a phone
: Re: [WISPA] Call Tracking / Customer management software
The things I have seen is importing the codes back into the software.
Maybe it¹s on the software side, not on the authorize.net side. I am not a
programmer by any means. If I am basing my accounts receivable on software
I personally
and installed...server reboots and you're done.
- Original Message -
From: Justin Wilson li...@mtin.net
To: WISPA General List wireless@wispa.org; David E. Smith
d...@mvn.net
Sent: Tuesday, May 11, 2010 3:21 PM
Subject: Re: [WISPA] Call Tracking / Customer management software
-Original Message-
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Mark Nash - Lists
Sent: Tuesday, May 11, 2010 4:58 PM
To: WISPA General List
Subject: Re: [WISPA] Call Tracking / Customer management software
Chuck, how problem-free is your solution?
One
To: WISPA General List wireless@wispa.org
Sent: Tuesday, May 11, 2010 3:59 PM
Subject: Re: [WISPA] Call Tracking / Customer management software
We are using the Platypus database directly. Since it is only the first
month, we are still learning the tricks of it. I would say asking me
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