Re: [WISPA] Call Tracking / Customer management software
Hey Sara, Just checking to see if you guys were still interested in a personal demo. Give me shout if/when you are ready. Or just tell me to bug off and I'll quit bothering you ;). Regards, Cameron Crum Wispmon.com Dot11 Networks, Inc. I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Peter from Freeside here Thank you to my friends and customers who responded earlier. Okay - I know... no commercial posts, which is why I haven't responded to the thread, but I saw Cameron's post this morning and thought I would jump in really quick with a couple of comments... The dig about the install being a trophy was probably deserved. :) I've improved the docs over the last month. Hopefully it no longer earns you a trophy. :) We have a Vmware image available on the demo page - super easy for evaluation. Billing is complicated, and while the configuration page has a note about each option, config can be a bear. We can help with that, ping me off list. Docs are sparse - Would it help to beg the opens source community to help with docs? I will. Please... :) We spend a full day on support customers and new features. The docs end up low on the list. Matt nailed it on the head. Again for more info ping me off of the list. -Peter On 5/12/10 11:24 AM, Michael Baird m...@tc3net.com wrote: We are interested in the call rating/billing/CABS abilities as well, the website is sparse on any details. Regards Michael Baird Hi Paul, Freeside is supposedly set up very well to do VOIP rating and billing. There are several very large VOIP operations that use it for their billing right now, and although I have not set it up, all of the facilities are there to tie it in. As far as documentation, yeah, it is very sparse. I don't think that it is necessarily to get people to pay for support, I think it is more like they don't have people on staff to write documentation. They basically do support and write code. The wiki has gotten better, but it is still a far cry from being comprehensive. If you have access to some linux/perl/sql people, you can probably get it installed. I actually got Freeside installed and running on a machine back in 2002. I think it took me a full week of messing around to get it installed. When I finally did get it running, I messed around with it for a month, and then took the hard drive out of the machine and put it on a shelf.I think it is still around here somewhere.It is a trophy - like the first time I solved a Rubiks Cube and I put it on the shelf for a month afterward. While I am sure that my sysadmin and I could get it installed and running, we leave that to the Freeside support crew because they can do it easier and know how to fix most of the issues that come up. Freeside is kind of like the billing version of Mikrotik. It is complicated and has a relatively steep learning curve, but there is good available commercial support for it, and because it is open source it can be modified to do just about anything. Matt Larsen vistabeam.com On 5/12/2010 4:17 AM, Paul Hendry wrote: Hey Matt, I'm just about to start looking at Freeside for automating VoIP rating and billing. Have you had any joy with that? Only problem with Freeside I've seen so far is the lack of documentation which I'm guessing is on purpose to get you to pay for support. Many thanks, Paul. -Original Message- From: Matt Larsen - Lists [mailto:li...@manageisp.com] Sent: 11 May 2010 21:07 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although Freeside has a few wonks that have to be dealt with on occasion. All of this software is open source, so you don't pay for the licensing, but you will probably have to pay someone for support unless you have access to some Linux/SQL/perl gurus.If you do have access to some coding talent, it is easy to add more functionality and features to Freeside. We have added business reporting dashboards, bandwidth control exports, integration with Xymon for customer monitoring and integration with Asterisk to do robo-calls to customers who are late paying their bills or have gone off line and may need technical support.That kind of stuff isn't happening with Powercode. Matt Larsen vistabeam.com -- _ Peter Bowen President/CEO Freeside Internet Services, Inc. P: (415) 375-3722 C: (805) 216-9743 pe...@freeside.biz WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Hey Matt, I'm just about to start looking at Freeside for automating VoIP rating and billing. Have you had any joy with that? Only problem with Freeside I've seen so far is the lack of documentation which I'm guessing is on purpose to get you to pay for support. Many thanks, Paul. -Original Message- From: Matt Larsen - Lists [mailto:li...@manageisp.com] Sent: 11 May 2010 21:07 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although Freeside has a few wonks that have to be dealt with on occasion. All of this software is open source, so you don't pay for the licensing, but you will probably have to pay someone for support unless you have access to some Linux/SQL/perl gurus.If you do have access to some coding talent, it is easy to add more functionality and features to Freeside. We have added business reporting dashboards, bandwidth control exports, integration with Xymon for customer monitoring and integration with Asterisk to do robo-calls to customers who are late paying their bills or have gone off line and may need technical support.That kind of stuff isn't happening with Powercode. Matt Larsen vistabeam.com On 5/11/2010 1:59 PM, D. Ryan Spott wrote: Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking this system is gonna rock! and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Listsmarkl...@uwol.netwrote: I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spottrsp...@irongoat.net To: WISPA General Listwireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Success is not final, failure is not fatal: it is the courage to continue that counts. --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Grayli...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Grayli...@jcwifi.com To: 'WISPA General List'wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org
Re: [WISPA] Call Tracking / Customer management software
Be prepared to shell out some cash. In my opinion, it would be well worth either buying an appliance from them or having them do the installation to your specs. Documentation is lacking and it seems as though key parts are deliberately left out. After a month of messing around, I still had to hire them for a couple hours to fix things that were missing. I still don't have it all working the way I want, but Wispmon will soon do billing so I won't need it anymore. Cameron Hey Matt, I'm just about to start looking at Freeside for automating VoIP rating and billing. Have you had any joy with that? Only problem with Freeside I've seen so far is the lack of documentation which I'm guessing is on purpose to get you to pay for support. Many thanks, Paul. -Original Message- From: Matt Larsen - Lists [mailto:li...@manageisp.com] Sent: 11 May 2010 21:07 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although Freeside has a few wonks that have to be dealt with on occasion. All of this software is open source, so you don't pay for the licensing, but you will probably have to pay someone for support unless you have access to some Linux/SQL/perl gurus.If you do have access to some coding talent, it is easy to add more functionality and features to Freeside. We have added business reporting dashboards, bandwidth control exports, integration with Xymon for customer monitoring and integration with Asterisk to do robo-calls to customers who are late paying their bills or have gone off line and may need technical support.That kind of stuff isn't happening with Powercode. Matt Larsen vistabeam.com On 5/11/2010 1:59 PM, D. Ryan Spott wrote: Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking this system is gonna rock! and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Listsmarkl...@uwol.netwrote: I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spottrsp...@irongoat.net To: WISPA General Listwireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Success is not final, failure is not fatal: it is the courage to continue that counts. --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Grayli...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Grayli...@jcwifi.com To: 'WISPA General List'wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org
Re: [WISPA] Call Tracking / Customer management software
Hi Paul, Freeside is supposedly set up very well to do VOIP rating and billing. There are several very large VOIP operations that use it for their billing right now, and although I have not set it up, all of the facilities are there to tie it in. As far as documentation, yeah, it is very sparse. I don't think that it is necessarily to get people to pay for support, I think it is more like they don't have people on staff to write documentation. They basically do support and write code. The wiki has gotten better, but it is still a far cry from being comprehensive. If you have access to some linux/perl/sql people, you can probably get it installed. I actually got Freeside installed and running on a machine back in 2002. I think it took me a full week of messing around to get it installed. When I finally did get it running, I messed around with it for a month, and then took the hard drive out of the machine and put it on a shelf.I think it is still around here somewhere.It is a trophy - like the first time I solved a Rubiks Cube and I put it on the shelf for a month afterward. While I am sure that my sysadmin and I could get it installed and running, we leave that to the Freeside support crew because they can do it easier and know how to fix most of the issues that come up. Freeside is kind of like the billing version of Mikrotik. It is complicated and has a relatively steep learning curve, but there is good available commercial support for it, and because it is open source it can be modified to do just about anything. Matt Larsen vistabeam.com On 5/12/2010 4:17 AM, Paul Hendry wrote: Hey Matt, I'm just about to start looking at Freeside for automating VoIP rating and billing. Have you had any joy with that? Only problem with Freeside I've seen so far is the lack of documentation which I'm guessing is on purpose to get you to pay for support. Many thanks, Paul. -Original Message- From: Matt Larsen - Lists [mailto:li...@manageisp.com] Sent: 11 May 2010 21:07 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although Freeside has a few wonks that have to be dealt with on occasion. All of this software is open source, so you don't pay for the licensing, but you will probably have to pay someone for support unless you have access to some Linux/SQL/perl gurus.If you do have access to some coding talent, it is easy to add more functionality and features to Freeside. We have added business reporting dashboards, bandwidth control exports, integration with Xymon for customer monitoring and integration with Asterisk to do robo-calls to customers who are late paying their bills or have gone off line and may need technical support.That kind of stuff isn't happening with Powercode. Matt Larsen vistabeam.com On 5/11/2010 1:59 PM, D. Ryan Spott wrote: Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking this system is gonna rock! and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Listsmarkl...@uwol.netwrote: I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spottrsp...@irongoat.net To: WISPA General Listwireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Success is not final, failure is not fatal: it is the courage to continue that counts. --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Grayli...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Grayli...@jcwifi.com To: 'WISPA General List'wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets
Re: [WISPA] Call Tracking / Customer management software
We are interested in the call rating/billing/CABS abilities as well, the website is sparse on any details. Regards Michael Baird Hi Paul, Freeside is supposedly set up very well to do VOIP rating and billing. There are several very large VOIP operations that use it for their billing right now, and although I have not set it up, all of the facilities are there to tie it in. As far as documentation, yeah, it is very sparse. I don't think that it is necessarily to get people to pay for support, I think it is more like they don't have people on staff to write documentation. They basically do support and write code. The wiki has gotten better, but it is still a far cry from being comprehensive. If you have access to some linux/perl/sql people, you can probably get it installed. I actually got Freeside installed and running on a machine back in 2002. I think it took me a full week of messing around to get it installed. When I finally did get it running, I messed around with it for a month, and then took the hard drive out of the machine and put it on a shelf.I think it is still around here somewhere.It is a trophy - like the first time I solved a Rubiks Cube and I put it on the shelf for a month afterward. While I am sure that my sysadmin and I could get it installed and running, we leave that to the Freeside support crew because they can do it easier and know how to fix most of the issues that come up. Freeside is kind of like the billing version of Mikrotik. It is complicated and has a relatively steep learning curve, but there is good available commercial support for it, and because it is open source it can be modified to do just about anything. Matt Larsen vistabeam.com On 5/12/2010 4:17 AM, Paul Hendry wrote: Hey Matt, I'm just about to start looking at Freeside for automating VoIP rating and billing. Have you had any joy with that? Only problem with Freeside I've seen so far is the lack of documentation which I'm guessing is on purpose to get you to pay for support. Many thanks, Paul. -Original Message- From: Matt Larsen - Lists [mailto:li...@manageisp.com] Sent: 11 May 2010 21:07 To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although Freeside has a few wonks that have to be dealt with on occasion. All of this software is open source, so you don't pay for the licensing, but you will probably have to pay someone for support unless you have access to some Linux/SQL/perl gurus.If you do have access to some coding talent, it is easy to add more functionality and features to Freeside. We have added business reporting dashboards, bandwidth control exports, integration with Xymon for customer monitoring and integration with Asterisk to do robo-calls to customers who are late paying their bills or have gone off line and may need technical support.That kind of stuff isn't happening with Powercode. Matt Larsen vistabeam.com On 5/11/2010 1:59 PM, D. Ryan Spott wrote: Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking this system is gonna rock! and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Listsmarkl...@uwol.netwrote: I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spottrsp...@irongoat.net To: WISPA General Listwireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Success is not final, failure is not fatal: it is the courage to continue that counts. --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Grayli...@jcwifi.comwrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Grayli...@jcwifi.com To: 'WISPA General List'wireless@wispa.org Sent: Tuesday, May 11, 2010 11
Re: [WISPA] Call Tracking / Customer management software
Powercode can do all of that. It is what I use. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 2:35 PM, Sara Gray li...@jcwifi.com wrote: I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Gray li...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray li...@jcwifi.com Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
$1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Gray li...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spott rsp...@irongoat.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Gray li...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking this system is gonna rock! and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Lists markl...@uwol.netwrote: I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spott rsp...@irongoat.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Gray li...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http
Re: [WISPA] Call Tracking / Customer management software
What features did you not get that you wanted? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:59 PM, D. Ryan Spott rsp...@irongoat.net wrote: Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking this system is gonna rock! and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Lists markl...@uwol.netwrote: I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spott rsp...@irongoat.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Gray li...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless
Re: [WISPA] Call Tracking / Customer management software
What were you missing Ryan? - Original Message - From: D. Ryan Spott rsp...@irongoat.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:59 PM Subject: Re: [WISPA] Call Tracking / Customer management software Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking this system is gonna rock! and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Lists markl...@uwol.netwrote: I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spott rsp...@irongoat.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Gray li...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today
Re: [WISPA] Call Tracking / Customer management software
We use Freeside with integrated RT Ticket System. The next upgrade of Freeside (we are planning on implementing it next month) is also supposed to include a calendar that is tied to RT. This has worked very well for us, although Freeside has a few wonks that have to be dealt with on occasion. All of this software is open source, so you don't pay for the licensing, but you will probably have to pay someone for support unless you have access to some Linux/SQL/perl gurus.If you do have access to some coding talent, it is easy to add more functionality and features to Freeside. We have added business reporting dashboards, bandwidth control exports, integration with Xymon for customer monitoring and integration with Asterisk to do robo-calls to customers who are late paying their bills or have gone off line and may need technical support.That kind of stuff isn't happening with Powercode. Matt Larsen vistabeam.com On 5/11/2010 1:59 PM, D. Ryan Spott wrote: Yeah, I was gonna say. I looked at, and even entered my subs into powercode at one point last summer... happily thinking this system is gonna rock! and then I found out that I only get 1/2 of the features that were advertised. :( I ended up not going with them. ryan On Tue, May 11, 2010 at 12:55 PM, Mark Nash - Listsmarkl...@uwol.netwrote: I personally think it's more like $1.35/sub or $1.65/sub for everything. Our normal bill is about $1200/mo I think for 850 subs. - Original Message - From: D. Ryan Spottrsp...@irongoat.net To: WISPA General Listwireless@wispa.org Sent: Tuesday, May 11, 2010 12:52 PM Subject: Re: [WISPA] Call Tracking / Customer management software $1 For everything or just half the features? ryan On Tue, May 11, 2010 at 12:28 PM, Josh Luthman j...@imaginenetworksllc.comwrote: Something like $1/active account. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 3:23 PM, Sara Grayli...@jcwifi.com wrote: How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Grayli...@jcwifi.com To: 'WISPA General List'wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless
Re: [WISPA] Call Tracking / Customer management software
If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg ch...@shelbybb.com wrote: Wombat/Platypus does it as well... $250/mth for under 5k customers... Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 3:24 PM To: 'WISPA General List' Subject: Re: [WISPA] Call Tracking / Customer management software How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution maybe Powercode will do what you want. I know I wasn't going to pay more than .10/customer/month. It also integrates well with IPPay. Honestly, the money I am saving over a traditional merchant account by switching to IPPay is more than paying for Platypus. Their API is very open and they will let you do about anything with the software. I don't know if Powercode is all web based or not, but having a client32 application is pretty nice to have for my techs/billing people. In addition, it tracks our sales commissions, customer referrals, and more. I'm not trying to sell it, but just giving an explanation on why I'm using it. I reviewed powercode, and the price blew me away. 1400 customers was almost $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. Nothing did everything we wanted, so we looked at cost and how do we customize it to our needs. Platypus/Wombat fit the bill. They even came out and did a two day training seminar for my whole company, made sure the software/system was completely setup correctly for $1k/day. I probably could have figured it out, but I wanted to make sure someone was training my people correctly + I didn't have the time. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, May 11, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Success is not final, failure is not fatal: it is the courage to continue that counts. --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg ch...@shelbybb.com wrote: Wombat/Platypus does it as well... $250/mth for under 5k customers... Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 3:24 PM To: 'WISPA General List' Subject: Re: [WISPA] Call Tracking / Customer management software How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless
Re: [WISPA] Call Tracking / Customer management software
IPPay and Powercode is like bread/butter or spaghetti/meatballs. Charles has an amazing service - simple, great cost savings. Powercode is all web based. Even the built in web proxy. It's like the Canopy AP to SM proxy but it uses the same port (444) as the administration. I prefer http over win32 by a long shot (does your stuff work with Windows XP? Vista? 7? what about Mac/*nix? Got a virus and need to reinstall? At a different PC then before?) The biggest separator for the decision on where to go is to ask are you willing to code something to fit your needs or are you looking for an off the shelf product? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 4:29 PM, Chuck Hogg ch...@shelbybb.com wrote: Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution maybe Powercode will do what you want. I know I wasn't going to pay more than .10/customer/month. It also integrates well with IPPay. Honestly, the money I am saving over a traditional merchant account by switching to IPPay is more than paying for Platypus. Their API is very open and they will let you do about anything with the software. I don't know if Powercode is all web based or not, but having a client32 application is pretty nice to have for my techs/billing people. In addition, it tracks our sales commissions, customer referrals, and more. I'm not trying to sell it, but just giving an explanation on why I'm using it. I reviewed powercode, and the price blew me away. 1400 customers was almost $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. Nothing did everything we wanted, so we looked at cost and how do we customize it to our needs. Platypus/Wombat fit the bill. They even came out and did a two day training seminar for my whole company, made sure the software/system was completely setup correctly for $1k/day. I probably could have figured it out, but I wanted to make sure someone was training my people correctly + I didn't have the time. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, May 11, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Success is not final, failure is not fatal: it is the courage to continue that counts. --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg ch...@shelbybb.com wrote: Wombat/Platypus does it as well... $250/mth for under 5k customers... Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 3:24 PM To: 'WISPA General List' Subject: Re: [WISPA] Call Tracking / Customer management software How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless
Re: [WISPA] Call Tracking / Customer management software
Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray li...@jcwifi.com Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare? - Original Message - From: Justin Wilson li...@mtin.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray li...@jcwifi.com Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
I have some clients running powercode. They have been having troubles getting licenses and such.I was always a fan of powercode. The powercode web-site has no new news since 2009. The forum link returns a page not found. I have heard they turned things around in the company awhile back. One client of mine had issues getting licenses not too long ago. To me any billing software needs to have an active development behind it. Places like authorize.net and the like make changes that break API enabled apps on a semi-regular basis. I would call Scott at solutions4ebiz for a test drive. The have a demo. Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Mark Nash - Lists markl...@uwol.net Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 14:31:14 -0700 To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare? - Original Message - From: Justin Wilson li...@mtin.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray li...@jcwifi.com Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Cliff, Powercode v9 had a major price tag increase with it. Are you comparing Powercode v9 pricing to Azotel? Or the old Powercode v8? - Original Message - From: Cliff w...@eccentrixtechnologies.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 3:00 PM Subject: Re: [WISPA] Call Tracking / Customer management software When I priced it out for replacing Powercode, I think it was 1.5X the cost. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:31 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare? - Original Message - From: Justin Wilson li...@mtin.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray li...@jcwifi.com Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
Sara, In our call center we support ISPs and WISPs that use most if not all of the solutions mentioned. Here is some input on the two mentioned most frequently in this thread from a call center perspective: Powercode- Does a great job of network management and at giving you a history of customer's quality of service, weak in billing and in trouble ticket management. Platypus/Wombat- Does a solid job at billing, no network management tools and weak in trouble ticketing and customer information. The network management in Powercode may make it worth the price, but it is much more expensive. We actually developed our own ticketing system with APIs that talk to both Powercode and Platypus as well as several other systems because none of them had a robust enough trouble ticketing system to really do the job. If you want to take a look at it hit me off list. -Layne Layne Sisk ServerPlus 801-426-8283, ext. 102 -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 12:36 PM To: 'WISPA General List' Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
The things I have seen is importing the codes back into the software. Maybe it¹s on the software side, not on the authorize.net side. I am not a programmer by any means. If I am basing my accounts receivable on software I personally want some sort of support behind it. Not just ³some guy². If you have multiple people you can call for an Open source solution, such as freeside, that is better. I have heard more than one case where a programmer left a company and the company spent the next 6 months re-working the code. If you have the resources that is fine. I am just saying I would want someone to call and be able to say ³This isn¹t working fix it. I am going to go install some customers while you are fixing it². Commercial solutions can be expensive. So can customizing and supporting a ³Free² one. If someone is looking to do just billign then quickbooks or just about any other such program should suffice. Back to the call tracking. I was a big fan of perldesk. In the process of getting another license for a project now. Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: David E. Smith d...@mvn.net Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 16:51:37 -0500 To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Call Tracking / Customer management software On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote: To me any billing software needs to have an active development behind it. Places like authorize.net and the like make changes that break API enabled apps on a semi-regular basis. What kind of API changes are you referring to? Ten years ago, I set up a small Web site/store for a friend, using authorize.net; I've had to make exactly one change in that whole time to the credit card processing side of things. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
I just looked at the database and saw the version log. I think it was August 2008 when we first bought Powercode. Never had an issue with licenses. They come up with a new version about once a week, maybe two. Recently bug fixes and small changes. Features are a different issue, though. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Tue, May 11, 2010 at 6:03 PM, Mark Nash - Lists markl...@uwol.net wrote: Cliff, Powercode v9 had a major price tag increase with it. Are you comparing Powercode v9 pricing to Azotel? Or the old Powercode v8? - Original Message - From: Cliff w...@eccentrixtechnologies.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 3:00 PM Subject: Re: [WISPA] Call Tracking / Customer management software When I priced it out for replacing Powercode, I think it was 1.5X the cost. -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:31 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software How does Azotel stand up to Powercode? Powercode has been there for years, but they did stagnate for awhile. Azotel doesn't look nearly as full-featured as Powercode. So then how does the pricing compare? - Original Message - From: Justin Wilson li...@mtin.net To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 2:09 PM Subject: Re: [WISPA] Call Tracking / Customer management software Azotel is a good solution. Ties into billing/provisioning/etc. www.wispsolutions.com . They are a WISPA member so it¹s always good to support members. Azotel is much more involved than simple ticketing as it is billing and more but it¹s one screen to look at. Otherwise we have implemented the following in the past. Perldesk www.perldesk.com osTicket www.osticket.com Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: Sara Gray li...@jcwifi.com Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 13:35:33 -0500 To: 'WISPA General List' wireless@wispa.org Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org
Re: [WISPA] Call Tracking / Customer management software
Just a shout out saying we use Plat and have it automatically turning people on/off as well. Right now our customer service side uses Wombat and Network Operations uses Jira for tickets but we are looking at merging both of them onto RT. On Tue, May 11, 2010 at 3:29 PM, Chuck Hogg ch...@shelbybb.com wrote: Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution maybe Powercode will do what you want. I know I wasn't going to pay more than .10/customer/month. It also integrates well with IPPay. Honestly, the money I am saving over a traditional merchant account by switching to IPPay is more than paying for Platypus. Their API is very open and they will let you do about anything with the software. I don't know if Powercode is all web based or not, but having a client32 application is pretty nice to have for my techs/billing people. In addition, it tracks our sales commissions, customer referrals, and more. I'm not trying to sell it, but just giving an explanation on why I'm using it. I reviewed powercode, and the price blew me away. 1400 customers was almost $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. Nothing did everything we wanted, so we looked at cost and how do we customize it to our needs. Platypus/Wombat fit the bill. They even came out and did a two day training seminar for my whole company, made sure the software/system was completely setup correctly for $1k/day. I probably could have figured it out, but I wanted to make sure someone was training my people correctly + I didn't have the time. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, May 11, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Success is not final, failure is not fatal: it is the courage to continue that counts. --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg ch...@shelbybb.com wrote: Wombat/Platypus does it as well... $250/mth for under 5k customers... Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 3:24 PM To: 'WISPA General List' Subject: Re: [WISPA] Call Tracking / Customer management software How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- -- WISPA Wants You! Join today! http://signup.wispa.org/ -- -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless
Re: [WISPA] Call Tracking / Customer management software
I hear you on the Just fix it part. Powercode's upgrades are crazy simple... The main page indicates that there is an upgrade available... You check out the Release Notes... Notify for everyone to logout of Powercode... You click on the Upgrade link, and it queues the auto-in-place upgrade for the next 5-minute cycle and scripts do the rest. Upgrade is downloaded and installed...server reboots and you're done. - Original Message - From: Justin Wilson li...@mtin.net To: WISPA General List wireless@wispa.org; David E. Smith d...@mvn.net Sent: Tuesday, May 11, 2010 3:21 PM Subject: Re: [WISPA] Call Tracking / Customer management software The things I have seen is importing the codes back into the software. Maybe it¹s on the software side, not on the authorize.net side. I am not a programmer by any means. If I am basing my accounts receivable on software I personally want some sort of support behind it. Not just ³some guy². If you have multiple people you can call for an Open source solution, such as freeside, that is better. I have heard more than one case where a programmer left a company and the company spent the next 6 months re-working the code. If you have the resources that is fine. I am just saying I would want someone to call and be able to say ³This isn¹t working fix it. I am going to go install some customers while you are fixing it². Commercial solutions can be expensive. So can customizing and supporting a ³Free² one. If someone is looking to do just billign then quickbooks or just about any other such program should suffice. Back to the call tracking. I was a big fan of perldesk. In the process of getting another license for a project now. Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: David E. Smith d...@mvn.net Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 16:51:37 -0500 To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Call Tracking / Customer management software On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote: To me any billing software needs to have an active development behind it. Places like authorize.net and the like make changes that break API enabled apps on a semi-regular basis. What kind of API changes are you referring to? Ten years ago, I set up a small Web site/store for a friend, using authorize.net; I've had to make exactly one change in that whole time to the credit card processing side of things. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
I just do it in the middle of the night or weekend following an email to everyone I'm doing it and when it's complete. Wait for people to logout? Not for me. On 5/11/10, Mark Nash - Lists markl...@uwol.net wrote: I hear you on the Just fix it part. Powercode's upgrades are crazy simple... The main page indicates that there is an upgrade available... You check out the Release Notes... Notify for everyone to logout of Powercode... You click on the Upgrade link, and it queues the auto-in-place upgrade for the next 5-minute cycle and scripts do the rest. Upgrade is downloaded and installed...server reboots and you're done. - Original Message - From: Justin Wilson li...@mtin.net To: WISPA General List wireless@wispa.org; David E. Smith d...@mvn.net Sent: Tuesday, May 11, 2010 3:21 PM Subject: Re: [WISPA] Call Tracking / Customer management software The things I have seen is importing the codes back into the software. Maybe it¹s on the software side, not on the authorize.net side. I am not a programmer by any means. If I am basing my accounts receivable on software I personally want some sort of support behind it. Not just ³some guy². If you have multiple people you can call for an Open source solution, such as freeside, that is better. I have heard more than one case where a programmer left a company and the company spent the next 6 months re-working the code. If you have the resources that is fine. I am just saying I would want someone to call and be able to say ³This isn¹t working fix it. I am going to go install some customers while you are fixing it². Commercial solutions can be expensive. So can customizing and supporting a ³Free² one. If someone is looking to do just billign then quickbooks or just about any other such program should suffice. Back to the call tracking. I was a big fan of perldesk. In the process of getting another license for a project now. Justin -- Justin Wilson j...@mtin.net http://www.mtin.net/blog Wisp Consulting Tower Climbing Network Support From: David E. Smith d...@mvn.net Reply-To: WISPA General List wireless@wispa.org Date: Tue, 11 May 2010 16:51:37 -0500 To: WISPA General List wireless@wispa.org Subject: Re: [WISPA] Call Tracking / Customer management software On Tue, May 11, 2010 at 16:46, Justin Wilson li...@mtin.net wrote: To me any billing software needs to have an active development behind it. Places like authorize.net and the like make changes that break API enabled apps on a semi-regular basis. What kind of API changes are you referring to? Ten years ago, I set up a small Web site/store for a friend, using authorize.net; I've had to make exactly one change in that whole time to the credit card processing side of things. David Smith MVN.net WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Call Tracking / Customer management software
We are using the Platypus database directly. Since it is only the first month, we are still learning the tricks of it. I would say asking me that question in 3-6 months would be more appropriate. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:58 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software Chuck, how problem-free is your solution? One of the things that I was afraid about a custom in-house solution, even if it's just modifying a base platform, was the recurring cost of having someone dealing with its issues, things getting out of sync, etc. The pricing for Powercode is steep, absolutely 100% no question about it...so you have to wrap your mind around what it's saving you to fathom a value. - Original Message - From: Chuck Hogg ch...@shelbybb.com To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 1:29 PM Subject: Re: [WISPA] Call Tracking / Customer management software Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution maybe Powercode will do what you want. I know I wasn't going to pay more than .10/customer/month. It also integrates well with IPPay. Honestly, the money I am saving over a traditional merchant account by switching to IPPay is more than paying for Platypus. Their API is very open and they will let you do about anything with the software. I don't know if Powercode is all web based or not, but having a client32 application is pretty nice to have for my techs/billing people. In addition, it tracks our sales commissions, customer referrals, and more. I'm not trying to sell it, but just giving an explanation on why I'm using it. I reviewed powercode, and the price blew me away. 1400 customers was almost $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. Nothing did everything we wanted, so we looked at cost and how do we customize it to our needs. Platypus/Wombat fit the bill. They even came out and did a two day training seminar for my whole company, made sure the software/system was completely setup correctly for $1k/day. I probably could have figured it out, but I wanted to make sure someone was training my people correctly + I didn't have the time. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, May 11, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers off, track equipment, etc or is it simply a billing system? Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 Success is not final, failure is not fatal: it is the courage to continue that counts. --- Winston Churchill On Tue, May 11, 2010 at 4:12 PM, Chuck Hogg ch...@shelbybb.com wrote: Wombat/Platypus does it as well... $250/mth for under 5k customers... Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Sara Gray Sent: Tuesday, May 11, 2010 3:24 PM To: 'WISPA General List' Subject: Re: [WISPA] Call Tracking / Customer management software How much does powercode cost? -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 1:39 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software I use Powercode. - Original Message - From: Sara Gray li...@jcwifi.com To: 'WISPA General List' wireless@wispa.org Sent: Tuesday, May 11, 2010 11:35 AM Subject: [WISPA] Call Tracking / Customer management software I'm looking for software to tract customer calls, trouble tickets, appointments, and customer information. Can anyone suggest a good software that can do this. Id like to have web access. I've looked at a few but have never heard of most of them so I'm looking for suggestions of what others have used and like. Thanks for any input. Sara
Re: [WISPA] Call Tracking / Customer management software
At first glance it looks like everyone is getting what they're paying for. Higher pricing for one-stop-shopping, lower for piece-it-together-yourself-and-make-it-work. IMHO, the v8 (old) Powercode pricing was WAY too low. It was something like $225/mo for 700 subs. They needed more $$ for the amount of effort that would be needed to make Powercode a great product. Now that said, the Powercode v9 pricing is pretty high. It has me continually questioning its worth. I don't like feeling that way. I have to really come to terms with it and remind myself what it does for us...in a nutshell...it saves people time. I'm not that involved in my business anymore other than financially. My first 300 subs I installed myself. Merged with a partner a couple years ago to gain a couple hundred more customers. Last 2 years we've put a few hundred more on. Stepped out of it last year to take the cash flow burden of my income away to allow it to thrive. Best decision I've made in awhile. Now we have several thousand dollars available for fast growth. Powercode is definitely pay-to-play. However, it gives me peace of mind to know that we have a system that is commercially supported. I don't want one employee having a strangle-hold on me because he's the only one who knows how to do X, Y, or Z. I'll likely not stray from that philosophy, but if there's another competing product I'm all ears... - Original Message - From: Chuck Hogg ch...@shelbybb.com To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 3:59 PM Subject: Re: [WISPA] Call Tracking / Customer management software We are using the Platypus database directly. Since it is only the first month, we are still learning the tricks of it. I would say asking me that question in 3-6 months would be more appropriate. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Mark Nash - Lists Sent: Tuesday, May 11, 2010 4:58 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software Chuck, how problem-free is your solution? One of the things that I was afraid about a custom in-house solution, even if it's just modifying a base platform, was the recurring cost of having someone dealing with its issues, things getting out of sync, etc. The pricing for Powercode is steep, absolutely 100% no question about it...so you have to wrap your mind around what it's saving you to fathom a value. - Original Message - From: Chuck Hogg ch...@shelbybb.com To: WISPA General List wireless@wispa.org Sent: Tuesday, May 11, 2010 1:29 PM Subject: Re: [WISPA] Call Tracking / Customer management software Wombat/Plat has a radius integration that will do that, and we have some of our own custom things that we are working on to make it do some other things we want it to do. It's not very much work to get it implemented if you know what you are doing... but if you are wanting a drop in solution maybe Powercode will do what you want. I know I wasn't going to pay more than .10/customer/month. It also integrates well with IPPay. Honestly, the money I am saving over a traditional merchant account by switching to IPPay is more than paying for Platypus. Their API is very open and they will let you do about anything with the software. I don't know if Powercode is all web based or not, but having a client32 application is pretty nice to have for my techs/billing people. In addition, it tracks our sales commissions, customer referrals, and more. I'm not trying to sell it, but just giving an explanation on why I'm using it. I reviewed powercode, and the price blew me away. 1400 customers was almost $2000 per month. Almost in one month I pay for Wombat/Platypus for a year. Nothing did everything we wanted, so we looked at cost and how do we customize it to our needs. Platypus/Wombat fit the bill. They even came out and did a two day training seminar for my whole company, made sure the software/system was completely setup correctly for $1k/day. I probably could have figured it out, but I wanted to make sure someone was training my people correctly + I didn't have the time. Regards, Chuck Hogg Shelby Broadband 502-722-9292 ch...@shelbybb.com http://www.shelbybb.com -Original Message- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, May 11, 2010 4:14 PM To: WISPA General List Subject: Re: [WISPA] Call Tracking / Customer management software If you have a developer to make things work together, that's a great option. Powercode's alternative is to shut the customer off and have them pay their bill. I'd rather that then a phone call. Just my opinion. Chuck - does your Wombat/Platypus shut customers
