subject:"Re\: \[WISPA\] NOGO's"

Re: [WISPA] NOGO's / 900hmz

2008-10-16 Thread Matt Jenkins

95% of my customers are on Canopy 900. With our pine tree coverage and 
rolling hills we have at least 40% NOGO's. These are the ones that have 
made it past our Google Earth / Radio Mobile team and we actually try to 
install. About 50% of the people that call us don't even get a visit to 
their site to try to install them. And we still successfully install at 
least 20 a month, more like 25 a month recently all year long.

- Matt

Randy Cosby wrote:
> Speaking of NOGO's and 900mhz... This is new territory for us.  What are 
> you using, how is it working, and where are you using it?  We played 
> with 900mhz years ago with the first generation of Tranzeo equipment and 
> were quite dissapointed.  Not sure if the problems (random disconnects, 
> signals all over the place) were hardware specific or due to noise in 
> the area.  Is it even feasible to use 900 in an area with cell towers 
> nearby?
> 
> Thanks for any advice...
> 
> 
> 
> 
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Re: [WISPA] NOGO's

2008-10-14 Thread Marlon K. Schafer

Same for us.
marlon

  - Original Message - 
  From: Travis Johnson 
  To: [EMAIL PROTECTED] ; WISPA General List 
  Sent: Monday, October 13, 2008 8:58 PM
  Subject: Re: [WISPA] NOGO's

  We only make 1 visit, and that's with the installer ready to install. When 
the customer calls, we take their order and we "assume" we can get a signal. 
The installer goes on location under the impression he will install when he 
arrives. He does a signal check, and once we have a good signal he installs. If 
he can't get a signal, we call it a NOGO and he goes to his next scheduled 
install.

  We stopped doing signal checks and site surveys about 7 years ago. It was the 
best decision we ever made. :)

  Travis
  Microserv

  Brian Webster wrote: 
On average how many visits do you make to a client before the install is
complete?

Thank You,
Brian Webster

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Behalf Of Travis Johnson
Sent: Monday, October 13, 2008 11:30 PM
To: WISPA General List
Subject: [WISPA] NOGO's

Along a different line... What is everyone's percentage on NOGO's
(that's what we call people we try to install and can't get a good
enough signal)? Ours was quite a bit higher than I thought when I looked
a few days ago... Out of 1,500+ completed installs during the last 12
months, we had 208 people we couldn't install successfully. If we only
had more time to find more tower locations... :(

Travis
Microserv

Chuck McCown - 3 wrote:
  We always assume we will get a signal.  We are rarely wrong.
  - Original Message -
  From: Travis Johnson
  To: [EMAIL PROTECTED] ; WISPA General List
  Sent: Monday, October 13, 2008 9:07 PM
  Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
disconnectissueOct7th, 2008
So there are people that don't roll a truck because some software says
you may not be able to get a connection? That seems like a pretty poor idea
to me... we have clients that we had to try 3 or 4 different towers with 2
or 3 different frequencies before we get a good signal. This "tool" may have
disqualified that customer, yet we got them installed.
Plus, how do you know if you want to make their location your next
repeater to service that area if you just tell them no over the phone? ;)
Travis
  Microserv

  Brian Webster wrote:
On the topic of knowing if the lead was qualified and you could offer
service to that lead location (start shameless plug), I know of a company
that can provide you with an inexpensive tool to do a lookup by address
and
  give the answer while still on the phone.. As some of the folks on
this
  list who already use it for their opinion of how well it works and
increases
  productivity and decrease truck rolls to bad installs.

Thank You,
Brian Webster
www.wirelessmapping.com <http://www.wirelessmapping.com>

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Behalf Of RickG
Sent: Monday, October 13, 2008 10:46 PM
To: WISPA General List
Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
disconnectissueOct7th, 2008

Great post Tom!
As I mentioned earlier, we used to give $20. A study by my marketing
person showed 90% of our new installs were referrals. The interesting
part was when asked, the referrer said they would've provided the
referral whether or not the $20 was offered.
-RickG

On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
wrote:
  1. Anyone have any idea what percentage of customers provide referrals,
with
  a program like "free month for each referral"?

2. Has anyone asked their customers that have not provided referrals, what
would be adequate incentive for them to be willing to?

3. How well do these programs work for residential versus business?

I'm just asking because... Some of our customers have said that the did
not
  refer because
a)  its against their corporate policy to give referrals.
b) afraid their service would slow down because, there would be less
capacity available to themselves afterwords.
c) they did not want to be held accountable for their implied indorsement,
if service for the new referred to company did not work out well.
d) the compensation amounts were not significant enough for them to extend
the effort, or track it..
e) There job was not to be our salesman, that was our job.
f) They already refer, and they'd already do that regardless of getting
any
  payment compensation, so compensation unnecessary. They'd rather us put
that
  money into maintaining/upgrading our network.
g) It was unclear whether the appropriate person would get compensation.
For
  example, if a employee made the referral, they personally would have
very
  little benefit for their employer to save and get a month free.

What I'm most interested in is What would encourage a hi

Re: [WISPA] NOGO's

2008-10-14 Thread Tom DeReggi

We've had this topic before, from the perspective that, one's chance to 
accurately predict and/or have a successful install heavily relies on their 
market topology, not just processes. Example... a) AP on 2000-ft mountain 
looking down on a flat town versus b) urban environment with tower height 
restrictions and tall buildings and trees blocking LOS.

What I can say is... When we started out, we had a 90% failure rate, and we 
spent the time to manually do pre-mapping studies. Now, we have about a 90% 
success rate, and usually we just do a quick Google map look.  So what 
changed?

1) Almost all leads that come in, come in pre-qualified (in target served 
areas).
2) We have much more towers and relay site infrastructure in place now. (to 
have more chances to get to it)

These were due to changes in our marketing processes, not changes due to our 
technical processes.
And of course also, growth.

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


- Original Message - 
From: "Travis Johnson" <[EMAIL PROTECTED]>
To: "WISPA General List" 
Sent: Monday, October 13, 2008 10:30 PM
Subject: [WISPA] NOGO's


> Along a different line... What is everyone's percentage on NOGO's
> (that's what we call people we try to install and can't get a good
> enough signal)? Ours was quite a bit higher than I thought when I looked
> a few days ago... Out of 1,500+ completed installs during the last 12
> months, we had 208 people we couldn't install successfully. If we only
> had more time to find more tower locations... :(
>
> Travis
> Microserv
>
> Chuck McCown - 3 wrote:
>> We always assume we will get a signal.  We are rarely wrong.
>>   - Original Message - 
>>   From: Travis Johnson
>>   To: [EMAIL PROTECTED] ; WISPA General List
>>   Sent: Monday, October 13, 2008 9:07 PM
>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik 
>> disconnectissueOct7th, 2008
>>
>>
>>   So there are people that don't roll a truck because some software says 
>> you may not be able to get a connection? That seems like a pretty poor 
>> idea to me... we have clients that we had to try 3 or 4 different towers 
>> with 2 or 3 different frequencies before we get a good signal. This 
>> "tool" may have disqualified that customer, yet we got them installed.
>>
>>   Plus, how do you know if you want to make their location your next 
>> repeater to service that area if you just tell them no over the phone? ;)
>>
>>   Travis
>>   Microserv
>>
>>   Brian Webster wrote:
>> On the topic of knowing if the lead was qualified and you could offer
>> service to that lead location (start shameless plug), I know of a company
>> that can provide you with an inexpensive tool to do a lookup by address 
>> and
>> give the answer while still on the phone.. As some of the folks on 
>> this
>> list who already use it for their opinion of how well it works and 
>> increases
>> productivity and decrease truck rolls to bad installs.
>>
>>
>>
>> Thank You,
>> Brian Webster
>> www.wirelessmapping.com 
>>
>>
>> -Original Message-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>> Behalf Of RickG
>> Sent: Monday, October 13, 2008 10:46 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>> disconnectissueOct7th, 2008
>>
>>
>> Great post Tom!
>> As I mentioned earlier, we used to give $20. A study by my marketing
>> person showed 90% of our new installs were referrals. The interesting
>> part was when asked, the referrer said they would've provided the
>> referral whether or not the $20 was offered.
>> -RickG
>>
>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
>> wrote:
>>   1. Anyone have any idea what percentage of customers provide referrals,
>> with
>>   a program like "free month for each referral"?
>>
>> 2. Has anyone asked their customers that have not provided referrals, 
>> what
>> would be adequate incentive for them to be willing to?
>>
>> 3. How well do these programs work for residential versus business?
>>
>> I'm just asking because... Some of our customers have said that the did
>> not
>>   refer because
>> a)  its against their corporate policy to give referrals.
>> b) afraid their service would slow down because, there would be less
>> capacity available to themselves afterwords.
>> c) they did not want to be held accountable for their implied 
>> indorsement,
>> if service for the new referred to company did not work out well.
>> d) the compensation amounts were not significant enough for them to 
>> extend
>> the effort, or track it..
>> e) There job was not to be our salesman, that was our job.
>> f) They already refer, and they'd already do that regardless of getting
>> any
>>   payment compensation, so compensation unnecessary. They'd rather us put
>> that
>>   money into maintaining/upgrading our network.
>> g) It was unclear whether the appropriate person would get compensation.

Re: [WISPA] NOGO's

2008-10-14 Thread Mike Hammett

Anyone have issues with Yagi's and ice buildup vs. a grid dish?


--
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com



--
From: "D. Ryan Spott" <[EMAIL PROTECTED]>
Sent: Tuesday, October 14, 2008 11:40 AM
To: "WISPA General List" 
Subject: Re: [WISPA] NOGO's

> The first gen Tranzeos were not so good At all.
>
> The 902 serieis.. Much better. 900 can be voodoo though. I consider it and 
> a 18 db yagi the last chance for desperate customers.
>
> ryan
>
> -Original Message-
> From: Randy Cosby <[EMAIL PROTECTED]>
> Sent: Tuesday, October 14, 2008 9:24 AM
> To: WISPA General List 
> Subject: Re: [WISPA] NOGO's
>
> I think this number is going to fluctuate a lot depending on a number of
> things.
>
> 1. Frequencies available - we typically only use 5.8 or 2.3 (MMDS).  Not
> good for NLOS installations.  I'm looking into 900 for some areas to get
> around this problem..
>
> 2. Topography.  Big flat areas with mountains surrounding them will be
> easier to hit with high-up towers.  Crazy southwest desert outcroppings,
>  cinder cones, canyons, etc. make it difficult here.
>
> 3. Vegetation - palms vs pine trees
>
> 4. Area covered / density.  Chuck and Travis have HUGE areas.  I'm
> impressed with how much they do cover.
>
> I do agree that "nogo" numbers are something we need to study more
> closely and try to improve upon.  Some great ideas here (google mapping
> nogos, etc.)
>
> Doing coverage maps with Radio Mobile and Google Maps / Earth is not
> really hard.  We use those extensively.  I'll try to write something up
> soon.
>
> Randy
>
>
> RickG wrote:
>> About 35%. You cant get them all. What do you think an acceptable
>> number would be?
>> -RickG
>>
>> On Mon, Oct 13, 2008 at 11:30 PM, Travis Johnson <[EMAIL PROTECTED]> wrote:
>>> Along a different line... What is everyone's percentage on NOGO's
>>> (that's what we call people we try to install and can't get a good
>>> enough signal)? Ours was quite a bit higher than I thought when I looked
>>> a few days ago... Out of 1,500+ completed installs during the last 12
>>> months, we had 208 people we couldn't install successfully. If we only
>>> had more time to find more tower locations... :(
>>>
>>> Travis
>>> Microserv
>>>
>>> Chuck McCown - 3 wrote:
>>>> We always assume we will get a signal.  We are rarely wrong.
>>>>   - Original Message -
>>>>   From: Travis Johnson
>>>>   To: [EMAIL PROTECTED] ; WISPA General List
>>>>   Sent: Monday, October 13, 2008 9:07 PM
>>>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik 
>>>> disconnectissueOct7th, 2008
>>>>
>>>>
>>>>   So there are people that don't roll a truck because some software 
>>>> says you may not be able t
>
> [The entire original message is not included]
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>
> WISPA Wireless List: wireless@wispa.org
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> Subscribe/Unsubscribe:
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Re: [WISPA] NOGO's

2008-10-14 Thread D. Ryan Spott

The first gen Tranzeos were not so good At all.

The 902 serieis.. Much better. 900 can be voodoo though. I consider it and a 18 
db yagi the last chance for desperate customers.

ryan

-Original Message-
From: Randy Cosby <[EMAIL PROTECTED]>
Sent: Tuesday, October 14, 2008 9:24 AM
To: WISPA General List 
Subject: Re: [WISPA] NOGO's

I think this number is going to fluctuate a lot depending on a number of 
things.

1. Frequencies available - we typically only use 5.8 or 2.3 (MMDS).  Not 
good for NLOS installations.  I'm looking into 900 for some areas to get 
around this problem..

2. Topography.  Big flat areas with mountains surrounding them will be 
easier to hit with high-up towers.  Crazy southwest desert outcroppings, 
  cinder cones, canyons, etc. make it difficult here.

3. Vegetation - palms vs pine trees

4. Area covered / density.  Chuck and Travis have HUGE areas.  I'm 
impressed with how much they do cover.

I do agree that "nogo" numbers are something we need to study more 
closely and try to improve upon.  Some great ideas here (google mapping 
nogos, etc.)

Doing coverage maps with Radio Mobile and Google Maps / Earth is not 
really hard.  We use those extensively.  I'll try to write something up 
soon.

Randy

RickG wrote:
> About 35%. You cant get them all. What do you think an acceptable
> number would be?
> -RickG
> 
> On Mon, Oct 13, 2008 at 11:30 PM, Travis Johnson <[EMAIL PROTECTED]> wrote:
>> Along a different line... What is everyone's percentage on NOGO's
>> (that's what we call people we try to install and can't get a good
>> enough signal)? Ours was quite a bit higher than I thought when I looked
>> a few days ago... Out of 1,500+ completed installs during the last 12
>> months, we had 208 people we couldn't install successfully. If we only
>> had more time to find more tower locations... :(
>>
>> Travis
>> Microserv
>>
>> Chuck McCown - 3 wrote:
>>> We always assume we will get a signal.  We are rarely wrong.
>>>   - Original Message -
>>>   From: Travis Johnson
>>>   To: [EMAIL PROTECTED] ; WISPA General List
>>>   Sent: Monday, October 13, 2008 9:07 PM
>>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik 
>>> disconnectissueOct7th, 2008
>>>
>>>
>>>   So there are people that don't roll a truck because some software says 
>>> you may not be able t

[The entire original message is not included]

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Re: [WISPA] NOGO's / 900hmz

2008-10-14 Thread Travis Johnson

Hi,

In our experience with Trango 900mhz, it does work well in SOME areas. 
The biggest thing is making sure you use horizontal polarity as vertical 
is pretty noisy (even here in Idaho, we have seen -50 noise across the 
entire 900 band in vertical polarity).

The other thing to remember is 900 is not "magic". Yes, it will go 
through some trees, and even "through" slight hills, but it is still a 
very noisy spectrum. We have installed customers on 900 that work great 
for a year, and then all of sudden their connection goes bad. We usually 
end up having to do something different (frequency, tower, etc.) to get 
them working again.

So yes, it does work, and I would rather install a customer on 900 than 
just walk away and say we can't install them... but it does have it's 
challenges that are unique to 900. For example, having a marginal signal 
on a rooftop, and moving up or down 3-4 feet and having an excellent 
signal. ;)

Travis
Microserv

Randy Cosby wrote:
> Speaking of NOGO's and 900mhz... This is new territory for us.  What are 
> you using, how is it working, and where are you using it?  We played 
> with 900mhz years ago with the first generation of Tranzeo equipment and 
> were quite dissapointed.  Not sure if the problems (random disconnects, 
> signals all over the place) were hardware specific or due to noise in 
> the area.  Is it even feasible to use 900 in an area with cell towers 
> nearby?
>
> Thanks for any advice...
>
>
>
> 
> WISPA Wants You! Join today!
> http://signup.wispa.org/
> 
>  
> WISPA Wireless List: wireless@wispa.org
>
> Subscribe/Unsubscribe:
> http://lists.wispa.org/mailman/listinfo/wireless
>
> Archives: http://lists.wispa.org/pipermail/wireless/
>
>
>   

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Re: [WISPA] NOGO's / 900hmz

2008-10-14 Thread Randy Cosby

Speaking of NOGO's and 900mhz... This is new territory for us.  What are 
you using, how is it working, and where are you using it?  We played 
with 900mhz years ago with the first generation of Tranzeo equipment and 
were quite dissapointed.  Not sure if the problems (random disconnects, 
signals all over the place) were hardware specific or due to noise in 
the area.  Is it even feasible to use 900 in an area with cell towers 
nearby?

Thanks for any advice...




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Re: [WISPA] NOGO's

2008-10-14 Thread Randy Cosby

I think this number is going to fluctuate a lot depending on a number of 
things.

1. Frequencies available - we typically only use 5.8 or 2.3 (MMDS).  Not 
good for NLOS installations.  I'm looking into 900 for some areas to get 
around this problem..

2. Topography.  Big flat areas with mountains surrounding them will be 
easier to hit with high-up towers.  Crazy southwest desert outcroppings, 
  cinder cones, canyons, etc. make it difficult here.

3. Vegetation - palms vs pine trees

4. Area covered / density.  Chuck and Travis have HUGE areas.  I'm 
impressed with how much they do cover.

I do agree that "nogo" numbers are something we need to study more 
closely and try to improve upon.  Some great ideas here (google mapping 
nogos, etc.)

Doing coverage maps with Radio Mobile and Google Maps / Earth is not 
really hard.  We use those extensively.  I'll try to write something up 
soon.

Randy


RickG wrote:
> About 35%. You cant get them all. What do you think an acceptable
> number would be?
> -RickG
> 
> On Mon, Oct 13, 2008 at 11:30 PM, Travis Johnson <[EMAIL PROTECTED]> wrote:
>> Along a different line... What is everyone's percentage on NOGO's
>> (that's what we call people we try to install and can't get a good
>> enough signal)? Ours was quite a bit higher than I thought when I looked
>> a few days ago... Out of 1,500+ completed installs during the last 12
>> months, we had 208 people we couldn't install successfully. If we only
>> had more time to find more tower locations... :(
>>
>> Travis
>> Microserv
>>
>> Chuck McCown - 3 wrote:
>>> We always assume we will get a signal.  We are rarely wrong.
>>>   - Original Message -
>>>   From: Travis Johnson
>>>   To: [EMAIL PROTECTED] ; WISPA General List
>>>   Sent: Monday, October 13, 2008 9:07 PM
>>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik 
>>> disconnectissueOct7th, 2008
>>>
>>>
>>>   So there are people that don't roll a truck because some software says 
>>> you may not be able to get a connection? That seems like a pretty poor idea 
>>> to me... we have clients that we had to try 3 or 4 different towers with 2 
>>> or 3 different frequencies before we get a good signal. This "tool" may 
>>> have disqualified that customer, yet we got them installed.
>>>
>>>   Plus, how do you know if you want to make their location your next 
>>> repeater to service that area if you just tell them no over the phone? ;)
>>>
>>>   Travis
>>>   Microserv
>>>
>>>   Brian Webster wrote:
>>> On the topic of knowing if the lead was qualified and you could offer
>>> service to that lead location (start shameless plug), I know of a company
>>> that can provide you with an inexpensive tool to do a lookup by address and
>>> give the answer while still on the phone.. As some of the folks on this
>>> list who already use it for their opinion of how well it works and increases
>>> productivity and decrease truck rolls to bad installs.
>>>
>>>
>>>
>>> Thank You,
>>> Brian Webster
>>> www.wirelessmapping.com 
>>>
>>>
>>> -Original Message-
>>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>>> Behalf Of RickG
>>> Sent: Monday, October 13, 2008 10:46 PM
>>> To: WISPA General List
>>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>>> disconnectissueOct7th, 2008
>>>
>>>
>>> Great post Tom!
>>> As I mentioned earlier, we used to give $20. A study by my marketing
>>> person showed 90% of our new installs were referrals. The interesting
>>> part was when asked, the referrer said they would've provided the
>>> referral whether or not the $20 was offered.
>>> -RickG
>>>
>>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
>>> wrote:
>>>   1. Anyone have any idea what percentage of customers provide referrals,
>>> with
>>>   a program like "free month for each referral"?
>>>
>>> 2. Has anyone asked their customers that have not provided referrals, what
>>> would be adequate incentive for them to be willing to?
>>>
>>> 3. How well do these programs work for residential versus business?
>>>
>>> I'm just asking because... Some of our customers have said that the did
>>> not
>>>   refer because
>>> a)  its against their corporate policy to give referrals.
>>> b) afraid their service would slow down because, there would be less
>>> capacity available to themselves afterwords.
>>> c) they did not want to be held accountable for their implied indorsement,
>>> if service for the new referred to company did not work out well.
>>> d) the compensation amounts were not significant enough for them to extend
>>> the effort, or track it..
>>> e) There job was not to be our salesman, that was our job.
>>> f) They already refer, and they'd already do that regardless of getting
>>> any
>>>   payment compensation, so compensation unnecessary. They'd rather us put
>>> that
>>>   money into maintaining/upgrading our network.
>>> g) It was unclear whether the appropriate person would get

Re: [WISPA] NOGO's

2008-10-14 Thread Chuck McCown - 3

Note the operative words "visits" & "before" in the question...

The install truck roll is the only truck roll.

- Original Message - 
From: "Rick Harnish" <[EMAIL PROTECTED]>
To: "'WISPA General List'" 
Sent: Tuesday, October 14, 2008 5:40 AM
Subject: Re: [WISPA] NOGO's


> Wow, no truck roll installs.  That is a dream I would like to make into a
> reality :)
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Chuck McCown - 3
> Sent: Tuesday, October 14, 2008 12:08 AM
> To: [EMAIL PROTECTED]; WISPA General List
> Subject: Re: [WISPA] NOGO's
>
> Zero
> - Original Message - 
> From: "Brian Webster" <[EMAIL PROTECTED]>
> To: "WISPA General List" 
> Sent: Monday, October 13, 2008 9:50 PM
> Subject: Re: [WISPA] NOGO's
>
>
>> On average how many visits do you make to a client before the install is
>> complete?
>>
>>
>>
>> Thank You,
>> Brian Webster
>>
>> -Original Message-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>> Behalf Of Travis Johnson
>> Sent: Monday, October 13, 2008 11:30 PM
>> To: WISPA General List
>> Subject: [WISPA] NOGO's
>>
>>
>> Along a different line... What is everyone's percentage on NOGO's
>> (that's what we call people we try to install and can't get a good
>> enough signal)? Ours was quite a bit higher than I thought when I looked
>> a few days ago... Out of 1,500+ completed installs during the last 12
>> months, we had 208 people we couldn't install successfully. If we only
>> had more time to find more tower locations... :(
>>
>> Travis
>> Microserv
>>
>> Chuck McCown - 3 wrote:
>>> We always assume we will get a signal.  We are rarely wrong.
>>>   - Original Message -
>>>   From: Travis Johnson
>>>   To: [EMAIL PROTECTED] ; WISPA General List
>>>   Sent: Monday, October 13, 2008 9:07 PM
>>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>> disconnectissueOct7th, 2008
>>>
>>>
>>>   So there are people that don't roll a truck because some software says
>> you may not be able to get a connection? That seems like a pretty poor
>> idea
>> to me... we have clients that we had to try 3 or 4 different towers with 
>> 2
>> or 3 different frequencies before we get a good signal. This "tool" may
>> have
>> disqualified that customer, yet we got them installed.
>>>
>>>   Plus, how do you know if you want to make their location your next
>> repeater to service that area if you just tell them no over the phone? ;)
>>>
>>>   Travis
>>>   Microserv
>>>
>>>   Brian Webster wrote:
>>> On the topic of knowing if the lead was qualified and you could offer
>>> service to that lead location (start shameless plug), I know of a 
>>> company
>>> that can provide you with an inexpensive tool to do a lookup by address
>> and
>>> give the answer while still on the phone.. As some of the folks on
>> this
>>> list who already use it for their opinion of how well it works and
>> increases
>>> productivity and decrease truck rolls to bad installs.
>>>
>>>
>>>
>>> Thank You,
>>> Brian Webster
>>> www.wirelessmapping.com <http://www.wirelessmapping.com>
>>>
>>>
>>> -Original Message-
>>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>>> Behalf Of RickG
>>> Sent: Monday, October 13, 2008 10:46 PM
>>> To: WISPA General List
>>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>>> disconnectissueOct7th, 2008
>>>
>>>
>>> Great post Tom!
>>> As I mentioned earlier, we used to give $20. A study by my marketing
>>> person showed 90% of our new installs were referrals. The interesting
>>> part was when asked, the referrer said they would've provided the
>>> referral whether or not the $20 was offered.
>>> -RickG
>>>
>>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi 
>>> <[EMAIL PROTECTED]>
>>> wrote:
>>>   1. Anyone have any idea what percentage of customers provide 
>>> referrals,
>>> with
>>>   a program like "free month for each referral"?
>>>
>>> 2. Has anyone asked their customers that have not provided referrals,
>>> what
>>>

Re: [WISPA] NOGO's

2008-10-14 Thread Rick Harnish

Wow, no truck roll installs.  That is a dream I would like to make into a
reality :)

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Chuck McCown - 3
Sent: Tuesday, October 14, 2008 12:08 AM
To: [EMAIL PROTECTED]; WISPA General List
Subject: Re: [WISPA] NOGO's

Zero
- Original Message - 
From: "Brian Webster" <[EMAIL PROTECTED]>
To: "WISPA General List" 
Sent: Monday, October 13, 2008 9:50 PM
Subject: Re: [WISPA] NOGO's


> On average how many visits do you make to a client before the install is
> complete?
>
>
>
> Thank You,
> Brian Webster
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
> Behalf Of Travis Johnson
> Sent: Monday, October 13, 2008 11:30 PM
> To: WISPA General List
> Subject: [WISPA] NOGO's
>
>
> Along a different line... What is everyone's percentage on NOGO's
> (that's what we call people we try to install and can't get a good
> enough signal)? Ours was quite a bit higher than I thought when I looked
> a few days ago... Out of 1,500+ completed installs during the last 12
> months, we had 208 people we couldn't install successfully. If we only
> had more time to find more tower locations... :(
>
> Travis
> Microserv
>
> Chuck McCown - 3 wrote:
>> We always assume we will get a signal.  We are rarely wrong.
>>   - Original Message -
>>   From: Travis Johnson
>>   To: [EMAIL PROTECTED] ; WISPA General List
>>   Sent: Monday, October 13, 2008 9:07 PM
>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
> disconnectissueOct7th, 2008
>>
>>
>>   So there are people that don't roll a truck because some software says
> you may not be able to get a connection? That seems like a pretty poor 
> idea
> to me... we have clients that we had to try 3 or 4 different towers with 2
> or 3 different frequencies before we get a good signal. This "tool" may 
> have
> disqualified that customer, yet we got them installed.
>>
>>   Plus, how do you know if you want to make their location your next
> repeater to service that area if you just tell them no over the phone? ;)
>>
>>   Travis
>>   Microserv
>>
>>   Brian Webster wrote:
>> On the topic of knowing if the lead was qualified and you could offer
>> service to that lead location (start shameless plug), I know of a company
>> that can provide you with an inexpensive tool to do a lookup by address
> and
>> give the answer while still on the phone.. As some of the folks on
> this
>> list who already use it for their opinion of how well it works and
> increases
>> productivity and decrease truck rolls to bad installs.
>>
>>
>>
>> Thank You,
>> Brian Webster
>> www.wirelessmapping.com <http://www.wirelessmapping.com>
>>
>>
>> -Original Message-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>> Behalf Of RickG
>> Sent: Monday, October 13, 2008 10:46 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>> disconnectissueOct7th, 2008
>>
>>
>> Great post Tom!
>> As I mentioned earlier, we used to give $20. A study by my marketing
>> person showed 90% of our new installs were referrals. The interesting
>> part was when asked, the referrer said they would've provided the
>> referral whether or not the $20 was offered.
>> -RickG
>>
>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
>> wrote:
>>   1. Anyone have any idea what percentage of customers provide referrals,
>> with
>>   a program like "free month for each referral"?
>>
>> 2. Has anyone asked their customers that have not provided referrals, 
>> what
>> would be adequate incentive for them to be willing to?
>>
>> 3. How well do these programs work for residential versus business?
>>
>> I'm just asking because... Some of our customers have said that the did
>> not
>>   refer because
>> a)  its against their corporate policy to give referrals.
>> b) afraid their service would slow down because, there would be less
>> capacity available to themselves afterwords.
>> c) they did not want to be held accountable for their implied 
>> indorsement,
>> if service for the new referred to company did not work out well.
>> d) the compensation amounts were not significant enough for them to 
>> extend
>> the effort, or track it..
>> e) There job was not to be our salesman, that was our job.
>>

Re: [WISPA] NOGO's

2008-10-13 Thread Anthony Will

10% nogo that gets databased and mapped for future wireless site 
planning  and marketing efforts.
Anthony Will
Broadband Corp.
http://www.broadband-mn.com/

Travis Johnson wrote:
> Along a different line... What is everyone's percentage on NOGO's 
> (that's what we call people we try to install and can't get a good 
> enough signal)? Ours was quite a bit higher than I thought when I looked 
> a few days ago... Out of 1,500+ completed installs during the last 12 
> months, we had 208 people we couldn't install successfully. If we only 
> had more time to find more tower locations... :(
>
> Travis
> Microserv
>
> Chuck McCown - 3 wrote:
>   
>> We always assume we will get a signal.  We are rarely wrong.
>>   - Original Message - 
>>   From: Travis Johnson 
>>   To: [EMAIL PROTECTED] ; WISPA General List 
>>   Sent: Monday, October 13, 2008 9:07 PM
>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik 
>> disconnectissueOct7th, 2008
>>
>>
>>   So there are people that don't roll a truck because some software says you 
>> may not be able to get a connection? That seems like a pretty poor idea to 
>> me... we have clients that we had to try 3 or 4 different towers with 2 or 3 
>> different frequencies before we get a good signal. This "tool" may have 
>> disqualified that customer, yet we got them installed.
>>
>>   Plus, how do you know if you want to make their location your next 
>> repeater to service that area if you just tell them no over the phone? ;)
>>
>>   Travis
>>   Microserv
>>
>>   Brian Webster wrote: 
>> On the topic of knowing if the lead was qualified and you could offer
>> service to that lead location (start shameless plug), I know of a company
>> that can provide you with an inexpensive tool to do a lookup by address and
>> give the answer while still on the phone.. As some of the folks on this
>> list who already use it for their opinion of how well it works and increases
>> productivity and decrease truck rolls to bad installs.
>>
>>
>>
>> Thank You,
>> Brian Webster
>> www.wirelessmapping.com 
>>
>>
>> -Original Message-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>> Behalf Of RickG
>> Sent: Monday, October 13, 2008 10:46 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>> disconnectissueOct7th, 2008
>>
>>
>> Great post Tom!
>> As I mentioned earlier, we used to give $20. A study by my marketing
>> person showed 90% of our new installs were referrals. The interesting
>> part was when asked, the referrer said they would've provided the
>> referral whether or not the $20 was offered.
>> -RickG
>>
>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
>> wrote:
>>   1. Anyone have any idea what percentage of customers provide referrals,
>> with
>>   a program like "free month for each referral"?
>>
>> 2. Has anyone asked their customers that have not provided referrals, what
>> would be adequate incentive for them to be willing to?
>>
>> 3. How well do these programs work for residential versus business?
>>
>> I'm just asking because... Some of our customers have said that the did
>> not
>>   refer because
>> a)  its against their corporate policy to give referrals.
>> b) afraid their service would slow down because, there would be less
>> capacity available to themselves afterwords.
>> c) they did not want to be held accountable for their implied indorsement,
>> if service for the new referred to company did not work out well.
>> d) the compensation amounts were not significant enough for them to extend
>> the effort, or track it..
>> e) There job was not to be our salesman, that was our job.
>> f) They already refer, and they'd already do that regardless of getting
>> any
>>   payment compensation, so compensation unnecessary. They'd rather us put
>> that
>>   money into maintaining/upgrading our network.
>> g) It was unclear whether the appropriate person would get compensation.
>> For
>>   example, if a employee made the referral, they personally would have very
>> little benefit for their employer to save and get a month free.
>>
>> What I'm most interested in is What would encourage a higher number of
>> customers to start referring "qualified" leads.
>>
>> One potential negative I predicted was that referrals would come in as
>> "unqualified leads". Previously leads came in for areas that we could not
>> serve.
>> I made that mistake advertising residential in the yelloe pages. So much
>> of
>>   my time was wasted on leads that would never be feasible to close.
>> Just doing the Google map pre-surveys would kill half the day, and could
>> burry productivity for a small staffed company. Leads aren;t good, unless
>> there is a high chance that the lead will materialize. So this brings me
>> back to How will the promotion incourage the customer to bring in
>> qualified leads? How will the customer understand who would be qualif

Re: [WISPA] NOGO's

2008-10-13 Thread Chuck McCown - 3

Zero
- Original Message - 
From: "Brian Webster" <[EMAIL PROTECTED]>
To: "WISPA General List" 
Sent: Monday, October 13, 2008 9:50 PM
Subject: Re: [WISPA] NOGO's


> On average how many visits do you make to a client before the install is
> complete?
>
>
>
> Thank You,
> Brian Webster
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
> Behalf Of Travis Johnson
> Sent: Monday, October 13, 2008 11:30 PM
> To: WISPA General List
> Subject: [WISPA] NOGO's
>
>
> Along a different line... What is everyone's percentage on NOGO's
> (that's what we call people we try to install and can't get a good
> enough signal)? Ours was quite a bit higher than I thought when I looked
> a few days ago... Out of 1,500+ completed installs during the last 12
> months, we had 208 people we couldn't install successfully. If we only
> had more time to find more tower locations... :(
>
> Travis
> Microserv
>
> Chuck McCown - 3 wrote:
>> We always assume we will get a signal.  We are rarely wrong.
>>   - Original Message -
>>   From: Travis Johnson
>>   To: [EMAIL PROTECTED] ; WISPA General List
>>   Sent: Monday, October 13, 2008 9:07 PM
>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
> disconnectissueOct7th, 2008
>>
>>
>>   So there are people that don't roll a truck because some software says
> you may not be able to get a connection? That seems like a pretty poor 
> idea
> to me... we have clients that we had to try 3 or 4 different towers with 2
> or 3 different frequencies before we get a good signal. This "tool" may 
> have
> disqualified that customer, yet we got them installed.
>>
>>   Plus, how do you know if you want to make their location your next
> repeater to service that area if you just tell them no over the phone? ;)
>>
>>   Travis
>>   Microserv
>>
>>   Brian Webster wrote:
>> On the topic of knowing if the lead was qualified and you could offer
>> service to that lead location (start shameless plug), I know of a company
>> that can provide you with an inexpensive tool to do a lookup by address
> and
>> give the answer while still on the phone.. As some of the folks on
> this
>> list who already use it for their opinion of how well it works and
> increases
>> productivity and decrease truck rolls to bad installs.
>>
>>
>>
>> Thank You,
>> Brian Webster
>> www.wirelessmapping.com <http://www.wirelessmapping.com>
>>
>>
>> -Original Message-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>> Behalf Of RickG
>> Sent: Monday, October 13, 2008 10:46 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>> disconnectissueOct7th, 2008
>>
>>
>> Great post Tom!
>> As I mentioned earlier, we used to give $20. A study by my marketing
>> person showed 90% of our new installs were referrals. The interesting
>> part was when asked, the referrer said they would've provided the
>> referral whether or not the $20 was offered.
>> -RickG
>>
>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
>> wrote:
>>   1. Anyone have any idea what percentage of customers provide referrals,
>> with
>>   a program like "free month for each referral"?
>>
>> 2. Has anyone asked their customers that have not provided referrals, 
>> what
>> would be adequate incentive for them to be willing to?
>>
>> 3. How well do these programs work for residential versus business?
>>
>> I'm just asking because... Some of our customers have said that the did
>> not
>>   refer because
>> a)  its against their corporate policy to give referrals.
>> b) afraid their service would slow down because, there would be less
>> capacity available to themselves afterwords.
>> c) they did not want to be held accountable for their implied 
>> indorsement,
>> if service for the new referred to company did not work out well.
>> d) the compensation amounts were not significant enough for them to 
>> extend
>> the effort, or track it..
>> e) There job was not to be our salesman, that was our job.
>> f) They already refer, and they'd already do that regardless of getting
>> any
>>   payment compensation, so compensation unnecessary. They'd rather us put
>> that
>>   money into maintaining/upgrading our network.
>> g) It was unclear whether the appropriate

Re: [WISPA] NOGO's

2008-10-13 Thread Travis Johnson





We only make 1 visit, and that's with the installer ready to install.
When the customer calls, we take their order and we "assume" we can get
a signal. The installer goes on location under the impression he will
install when he arrives. He does a signal check, and once we have a
good signal he installs. If he can't get a signal, we call it a NOGO
and he goes to his next scheduled install.

We stopped doing signal checks and site surveys about 7 years ago. It
was the best decision we ever made. :)

Travis
Microserv

Brian Webster wrote:

  On average how many visits do you make to a client before the install is
complete?



Thank You,
Brian Webster

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
Behalf Of Travis Johnson
Sent: Monday, October 13, 2008 11:30 PM
To: WISPA General List
Subject: [WISPA] NOGO's


Along a different line... What is everyone's percentage on NOGO's
(that's what we call people we try to install and can't get a good
enough signal)? Ours was quite a bit higher than I thought when I looked
a few days ago... Out of 1,500+ completed installs during the last 12
months, we had 208 people we couldn't install successfully. If we only
had more time to find more tower locations... :(

Travis
Microserv

Chuck McCown - 3 wrote:
  
  
We always assume we will get a signal.  We are rarely wrong.
  - Original Message -
  From: Travis Johnson
  To: [EMAIL PROTECTED] ; WISPA General List
  Sent: Monday, October 13, 2008 9:07 PM
  Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik

  
  disconnectissueOct7th, 2008
  
  

  So there are people that don't roll a truck because some software says

  
  you may not be able to get a connection? That seems like a pretty poor idea
to me... we have clients that we had to try 3 or 4 different towers with 2
or 3 different frequencies before we get a good signal. This "tool" may have
disqualified that customer, yet we got them installed.
  
  
  Plus, how do you know if you want to make their location your next

  
  repeater to service that area if you just tell them no over the phone? ;)
  
  
  Travis
  Microserv

  Brian Webster wrote:
On the topic of knowing if the lead was qualified and you could offer
service to that lead location (start shameless plug), I know of a company
that can provide you with an inexpensive tool to do a lookup by address

  
  and
  
  
give the answer while still on the phone.. As some of the folks on

  
  this
  
  
list who already use it for their opinion of how well it works and

  
  increases
  
  
productivity and decrease truck rolls to bad installs.



Thank You,
Brian Webster
www.wirelessmapping.com 


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
Behalf Of RickG
Sent: Monday, October 13, 2008 10:46 PM
To: WISPA General List
Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
disconnectissueOct7th, 2008


Great post Tom!
As I mentioned earlier, we used to give $20. A study by my marketing
person showed 90% of our new installs were referrals. The interesting
part was when asked, the referrer said they would've provided the
referral whether or not the $20 was offered.
-RickG

On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
wrote:
  1. Anyone have any idea what percentage of customers provide referrals,
with
  a program like "free month for each referral"?

2. Has anyone asked their customers that have not provided referrals, what
would be adequate incentive for them to be willing to?

3. How well do these programs work for residential versus business?

I'm just asking because... Some of our customers have said that the did
not
  refer because
a)  its against their corporate policy to give referrals.
b) afraid their service would slow down because, there would be less
capacity available to themselves afterwords.
c) they did not want to be held accountable for their implied indorsement,
if service for the new referred to company did not work out well.
d) the compensation amounts were not significant enough for them to extend
the effort, or track it..
e) There job was not to be our salesman, that was our job.
f) They already refer, and they'd already do that regardless of getting
any
  payment compensation, so compensation unnecessary. They'd rather us put
that
  money into maintaining/upgrading our network.
g) It was unclear whether the appropriate person would get compensation.
For
  example, if a employee made the referral, they personally would have

  
  very
  
  
little benefit for their employer to save and get a month free.

What I'm most interested in is What would encourage a higher number of
customers to start referring "qualified" leads.

One potential negative I predicted was that referrals would come in as
"unqualified leads". Previously leads came in for areas that we could not
serve.
I made that mistake advertising

Re: [WISPA] NOGO's

2008-10-13 Thread Brian Webster

On average how many visits do you make to a client before the install is
complete?



Thank You,
Brian Webster

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Behalf Of Travis Johnson
Sent: Monday, October 13, 2008 11:30 PM
To: WISPA General List
Subject: [WISPA] NOGO's


Along a different line... What is everyone's percentage on NOGO's
(that's what we call people we try to install and can't get a good
enough signal)? Ours was quite a bit higher than I thought when I looked
a few days ago... Out of 1,500+ completed installs during the last 12
months, we had 208 people we couldn't install successfully. If we only
had more time to find more tower locations... :(

Travis
Microserv

Chuck McCown - 3 wrote:
> We always assume we will get a signal.  We are rarely wrong.
>   - Original Message -
>   From: Travis Johnson
>   To: [EMAIL PROTECTED] ; WISPA General List
>   Sent: Monday, October 13, 2008 9:07 PM
>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
disconnectissueOct7th, 2008
>
>
>   So there are people that don't roll a truck because some software says
you may not be able to get a connection? That seems like a pretty poor idea
to me... we have clients that we had to try 3 or 4 different towers with 2
or 3 different frequencies before we get a good signal. This "tool" may have
disqualified that customer, yet we got them installed.
>
>   Plus, how do you know if you want to make their location your next
repeater to service that area if you just tell them no over the phone? ;)
>
>   Travis
>   Microserv
>
>   Brian Webster wrote:
> On the topic of knowing if the lead was qualified and you could offer
> service to that lead location (start shameless plug), I know of a company
> that can provide you with an inexpensive tool to do a lookup by address
and
> give the answer while still on the phone.. As some of the folks on
this
> list who already use it for their opinion of how well it works and
increases
> productivity and decrease truck rolls to bad installs.
>
>
>
> Thank You,
> Brian Webster
> www.wirelessmapping.com 
>
>
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
> Behalf Of RickG
> Sent: Monday, October 13, 2008 10:46 PM
> To: WISPA General List
> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
> disconnectissueOct7th, 2008
>
>
> Great post Tom!
> As I mentioned earlier, we used to give $20. A study by my marketing
> person showed 90% of our new installs were referrals. The interesting
> part was when asked, the referrer said they would've provided the
> referral whether or not the $20 was offered.
> -RickG
>
> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
> wrote:
>   1. Anyone have any idea what percentage of customers provide referrals,
> with
>   a program like "free month for each referral"?
>
> 2. Has anyone asked their customers that have not provided referrals, what
> would be adequate incentive for them to be willing to?
>
> 3. How well do these programs work for residential versus business?
>
> I'm just asking because... Some of our customers have said that the did
> not
>   refer because
> a)  its against their corporate policy to give referrals.
> b) afraid their service would slow down because, there would be less
> capacity available to themselves afterwords.
> c) they did not want to be held accountable for their implied indorsement,
> if service for the new referred to company did not work out well.
> d) the compensation amounts were not significant enough for them to extend
> the effort, or track it..
> e) There job was not to be our salesman, that was our job.
> f) They already refer, and they'd already do that regardless of getting
> any
>   payment compensation, so compensation unnecessary. They'd rather us put
> that
>   money into maintaining/upgrading our network.
> g) It was unclear whether the appropriate person would get compensation.
> For
>   example, if a employee made the referral, they personally would have
very
> little benefit for their employer to save and get a month free.
>
> What I'm most interested in is What would encourage a higher number of
> customers to start referring "qualified" leads.
>
> One potential negative I predicted was that referrals would come in as
> "unqualified leads". Previously leads came in for areas that we could not
> serve.
> I made that mistake advertising residential in the yelloe pages. So much
> of
>   my time was wasted on leads that would never be feasible to close.
> Just doing the Google map pre-surveys would kill half the day, and could
> burry productivity for a small staffed company. Leads aren;t good, unless
> there is a high chance that the lead will materialize. So this brings me
> back to How will the promotion incourage the customer to bring in
> qualified leads? How will the customer understand who would be qualified?
> Thats why I like sti

Re: [WISPA] NOGO's

2008-10-13 Thread Chuck McCown - 3

In this area about 300 square miles.
But we have service territories stretching about 250 miles east to west 
across Utah and Nevada.
- Original Message - 
From: "RickG" <[EMAIL PROTECTED]>
To: "WISPA General List" 
Sent: Monday, October 13, 2008 9:46 PM
Subject: Re: [WISPA] NOGO's


> Wow Chuck! You've got it covered! How may square miles dor you service?
> -RickG
>
> On Mon, Oct 13, 2008 at 11:44 PM, Chuck McCown - 3 <[EMAIL PROTECTED]> 
> wrote:
>> 1% or less
>> - Original Message -
>> From: "Travis Johnson" <[EMAIL PROTECTED]>
>> To: "WISPA General List" 
>> Sent: Monday, October 13, 2008 9:30 PM
>> Subject: [WISPA] NOGO's
>>
>>
>>> Along a different line... What is everyone's percentage on NOGO's
>>> (that's what we call people we try to install and can't get a good
>>> enough signal)? Ours was quite a bit higher than I thought when I looked
>>> a few days ago... Out of 1,500+ completed installs during the last 12
>>> months, we had 208 people we couldn't install successfully. If we only
>>> had more time to find more tower locations... :(
>>>
>>> Travis
>>> Microserv
>>>
>>> Chuck McCown - 3 wrote:
>>>> We always assume we will get a signal.  We are rarely wrong.
>>>>   - Original Message -
>>>>   From: Travis Johnson
>>>>   To: [EMAIL PROTECTED] ; WISPA General List
>>>>   Sent: Monday, October 13, 2008 9:07 PM
>>>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>>>> disconnectissueOct7th, 2008
>>>>
>>>>
>>>>   So there are people that don't roll a truck because some software 
>>>> says
>>>> you may not be able to get a connection? That seems like a pretty poor
>>>> idea to me... we have clients that we had to try 3 or 4 different 
>>>> towers
>>>> with 2 or 3 different frequencies before we get a good signal. This
>>>> "tool" may have disqualified that customer, yet we got them installed.
>>>>
>>>>   Plus, how do you know if you want to make their location your next
>>>> repeater to service that area if you just tell them no over the phone? 
>>>> ;)
>>>>
>>>>   Travis
>>>>   Microserv
>>>>
>>>>   Brian Webster wrote:
>>>> On the topic of knowing if the lead was qualified and you could offer
>>>> service to that lead location (start shameless plug), I know of a 
>>>> company
>>>> that can provide you with an inexpensive tool to do a lookup by address
>>>> and
>>>> give the answer while still on the phone.. As some of the folks on
>>>> this
>>>> list who already use it for their opinion of how well it works and
>>>> increases
>>>> productivity and decrease truck rolls to bad installs.
>>>>
>>>>
>>>>
>>>> Thank You,
>>>> Brian Webster
>>>> www.wirelessmapping.com <http://www.wirelessmapping.com>
>>>>
>>>>
>>>> -Original Message-
>>>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>>>> Behalf Of RickG
>>>> Sent: Monday, October 13, 2008 10:46 PM
>>>> To: WISPA General List
>>>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>>>> disconnectissueOct7th, 2008
>>>>
>>>>
>>>> Great post Tom!
>>>> As I mentioned earlier, we used to give $20. A study by my marketing
>>>> person showed 90% of our new installs were referrals. The interesting
>>>> part was when asked, the referrer said they would've provided the
>>>> referral whether or not the $20 was offered.
>>>> -RickG
>>>>
>>>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi 
>>>> <[EMAIL PROTECTED]>
>>>> wrote:
>>>>   1. Anyone have any idea what percentage of customers provide 
>>>> referrals,
>>>> with
>>>>   a program like "free month for each referral"?
>>>>
>>>> 2. Has anyone asked their customers that have not provided referrals,
>>>> what
>>>> would be adequate incentive for them to be willing to?
>>>>
>>>> 3. How well do these programs work for residential versus business?
>>>>
>>>> I'm just asking becau

Re: [WISPA] NOGO's

2008-10-13 Thread RickG

Wow Chuck! You've got it covered! How may square miles dor you service?
-RickG

On Mon, Oct 13, 2008 at 11:44 PM, Chuck McCown - 3 <[EMAIL PROTECTED]> wrote:
> 1% or less
> - Original Message -
> From: "Travis Johnson" <[EMAIL PROTECTED]>
> To: "WISPA General List" 
> Sent: Monday, October 13, 2008 9:30 PM
> Subject: [WISPA] NOGO's
>
>
>> Along a different line... What is everyone's percentage on NOGO's
>> (that's what we call people we try to install and can't get a good
>> enough signal)? Ours was quite a bit higher than I thought when I looked
>> a few days ago... Out of 1,500+ completed installs during the last 12
>> months, we had 208 people we couldn't install successfully. If we only
>> had more time to find more tower locations... :(
>>
>> Travis
>> Microserv
>>
>> Chuck McCown - 3 wrote:
>>> We always assume we will get a signal.  We are rarely wrong.
>>>   - Original Message -
>>>   From: Travis Johnson
>>>   To: [EMAIL PROTECTED] ; WISPA General List
>>>   Sent: Monday, October 13, 2008 9:07 PM
>>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>>> disconnectissueOct7th, 2008
>>>
>>>
>>>   So there are people that don't roll a truck because some software says
>>> you may not be able to get a connection? That seems like a pretty poor
>>> idea to me... we have clients that we had to try 3 or 4 different towers
>>> with 2 or 3 different frequencies before we get a good signal. This
>>> "tool" may have disqualified that customer, yet we got them installed.
>>>
>>>   Plus, how do you know if you want to make their location your next
>>> repeater to service that area if you just tell them no over the phone? ;)
>>>
>>>   Travis
>>>   Microserv
>>>
>>>   Brian Webster wrote:
>>> On the topic of knowing if the lead was qualified and you could offer
>>> service to that lead location (start shameless plug), I know of a company
>>> that can provide you with an inexpensive tool to do a lookup by address
>>> and
>>> give the answer while still on the phone.. As some of the folks on
>>> this
>>> list who already use it for their opinion of how well it works and
>>> increases
>>> productivity and decrease truck rolls to bad installs.
>>>
>>>
>>>
>>> Thank You,
>>> Brian Webster
>>> www.wirelessmapping.com 
>>>
>>>
>>> -Original Message-
>>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>>> Behalf Of RickG
>>> Sent: Monday, October 13, 2008 10:46 PM
>>> To: WISPA General List
>>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>>> disconnectissueOct7th, 2008
>>>
>>>
>>> Great post Tom!
>>> As I mentioned earlier, we used to give $20. A study by my marketing
>>> person showed 90% of our new installs were referrals. The interesting
>>> part was when asked, the referrer said they would've provided the
>>> referral whether or not the $20 was offered.
>>> -RickG
>>>
>>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
>>> wrote:
>>>   1. Anyone have any idea what percentage of customers provide referrals,
>>> with
>>>   a program like "free month for each referral"?
>>>
>>> 2. Has anyone asked their customers that have not provided referrals,
>>> what
>>> would be adequate incentive for them to be willing to?
>>>
>>> 3. How well do these programs work for residential versus business?
>>>
>>> I'm just asking because... Some of our customers have said that the did
>>> not
>>>   refer because
>>> a)  its against their corporate policy to give referrals.
>>> b) afraid their service would slow down because, there would be less
>>> capacity available to themselves afterwords.
>>> c) they did not want to be held accountable for their implied
>>> indorsement,
>>> if service for the new referred to company did not work out well.
>>> d) the compensation amounts were not significant enough for them to
>>> extend
>>> the effort, or track it..
>>> e) There job was not to be our salesman, that was our job.
>>> f) They already refer, and they'd already do that regardless of getting
>>> any
>>>   payment compensation, so compensation unnecessary. They'd rather us put
>>> that
>>>   money into maintaining/upgrading our network.
>>> g) It was unclear whether the appropriate person would get compensation.
>>> For
>>>   example, if a employee made the referral, they personally would have
>>> very
>>> little benefit for their employer to save and get a month free.
>>>
>>> What I'm most interested in is What would encourage a higher number
>>> of
>>> customers to start referring "qualified" leads.
>>>
>>> One potential negative I predicted was that referrals would come in as
>>> "unqualified leads". Previously leads came in for areas that we could not
>>> serve.
>>> I made that mistake advertising residential in the yelloe pages. So much
>>> of
>>>   my time was wasted on leads that would never be feasible to close.
>>> Just doing the Google map pre-surveys would kill half the day, and could
>>> burry produ

Re: [WISPA] NOGO's

2008-10-13 Thread RickG

About 35%. You cant get them all. What do you think an acceptable
number would be?
-RickG

On Mon, Oct 13, 2008 at 11:30 PM, Travis Johnson <[EMAIL PROTECTED]> wrote:
> Along a different line... What is everyone's percentage on NOGO's
> (that's what we call people we try to install and can't get a good
> enough signal)? Ours was quite a bit higher than I thought when I looked
> a few days ago... Out of 1,500+ completed installs during the last 12
> months, we had 208 people we couldn't install successfully. If we only
> had more time to find more tower locations... :(
>
> Travis
> Microserv
>
> Chuck McCown - 3 wrote:
>> We always assume we will get a signal.  We are rarely wrong.
>>   - Original Message -
>>   From: Travis Johnson
>>   To: [EMAIL PROTECTED] ; WISPA General List
>>   Sent: Monday, October 13, 2008 9:07 PM
>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik 
>> disconnectissueOct7th, 2008
>>
>>
>>   So there are people that don't roll a truck because some software says you 
>> may not be able to get a connection? That seems like a pretty poor idea to 
>> me... we have clients that we had to try 3 or 4 different towers with 2 or 3 
>> different frequencies before we get a good signal. This "tool" may have 
>> disqualified that customer, yet we got them installed.
>>
>>   Plus, how do you know if you want to make their location your next 
>> repeater to service that area if you just tell them no over the phone? ;)
>>
>>   Travis
>>   Microserv
>>
>>   Brian Webster wrote:
>> On the topic of knowing if the lead was qualified and you could offer
>> service to that lead location (start shameless plug), I know of a company
>> that can provide you with an inexpensive tool to do a lookup by address and
>> give the answer while still on the phone.. As some of the folks on this
>> list who already use it for their opinion of how well it works and increases
>> productivity and decrease truck rolls to bad installs.
>>
>>
>>
>> Thank You,
>> Brian Webster
>> www.wirelessmapping.com 
>>
>>
>> -Original Message-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>> Behalf Of RickG
>> Sent: Monday, October 13, 2008 10:46 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>> disconnectissueOct7th, 2008
>>
>>
>> Great post Tom!
>> As I mentioned earlier, we used to give $20. A study by my marketing
>> person showed 90% of our new installs were referrals. The interesting
>> part was when asked, the referrer said they would've provided the
>> referral whether or not the $20 was offered.
>> -RickG
>>
>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
>> wrote:
>>   1. Anyone have any idea what percentage of customers provide referrals,
>> with
>>   a program like "free month for each referral"?
>>
>> 2. Has anyone asked their customers that have not provided referrals, what
>> would be adequate incentive for them to be willing to?
>>
>> 3. How well do these programs work for residential versus business?
>>
>> I'm just asking because... Some of our customers have said that the did
>> not
>>   refer because
>> a)  its against their corporate policy to give referrals.
>> b) afraid their service would slow down because, there would be less
>> capacity available to themselves afterwords.
>> c) they did not want to be held accountable for their implied indorsement,
>> if service for the new referred to company did not work out well.
>> d) the compensation amounts were not significant enough for them to extend
>> the effort, or track it..
>> e) There job was not to be our salesman, that was our job.
>> f) They already refer, and they'd already do that regardless of getting
>> any
>>   payment compensation, so compensation unnecessary. They'd rather us put
>> that
>>   money into maintaining/upgrading our network.
>> g) It was unclear whether the appropriate person would get compensation.
>> For
>>   example, if a employee made the referral, they personally would have very
>> little benefit for their employer to save and get a month free.
>>
>> What I'm most interested in is What would encourage a higher number of
>> customers to start referring "qualified" leads.
>>
>> One potential negative I predicted was that referrals would come in as
>> "unqualified leads". Previously leads came in for areas that we could not
>> serve.
>> I made that mistake advertising residential in the yelloe pages. So much
>> of
>>   my time was wasted on leads that would never be feasible to close.
>> Just doing the Google map pre-surveys would kill half the day, and could
>> burry productivity for a small staffed company. Leads aren;t good, unless
>> there is a high chance that the lead will materialize. So this brings me
>> back to How will the promotion incourage the customer to bring in
>> qualified leads? How will the customer understand who would be qualified?
>> Thats why I like st

Re: [WISPA] NOGO's

2008-10-13 Thread Chuck McCown - 3

1% or less
- Original Message - 
From: "Travis Johnson" <[EMAIL PROTECTED]>
To: "WISPA General List" 
Sent: Monday, October 13, 2008 9:30 PM
Subject: [WISPA] NOGO's


> Along a different line... What is everyone's percentage on NOGO's
> (that's what we call people we try to install and can't get a good
> enough signal)? Ours was quite a bit higher than I thought when I looked
> a few days ago... Out of 1,500+ completed installs during the last 12
> months, we had 208 people we couldn't install successfully. If we only
> had more time to find more tower locations... :(
>
> Travis
> Microserv
>
> Chuck McCown - 3 wrote:
>> We always assume we will get a signal.  We are rarely wrong.
>>   - Original Message - 
>>   From: Travis Johnson
>>   To: [EMAIL PROTECTED] ; WISPA General List
>>   Sent: Monday, October 13, 2008 9:07 PM
>>   Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik 
>> disconnectissueOct7th, 2008
>>
>>
>>   So there are people that don't roll a truck because some software says 
>> you may not be able to get a connection? That seems like a pretty poor 
>> idea to me... we have clients that we had to try 3 or 4 different towers 
>> with 2 or 3 different frequencies before we get a good signal. This 
>> "tool" may have disqualified that customer, yet we got them installed.
>>
>>   Plus, how do you know if you want to make their location your next 
>> repeater to service that area if you just tell them no over the phone? ;)
>>
>>   Travis
>>   Microserv
>>
>>   Brian Webster wrote:
>> On the topic of knowing if the lead was qualified and you could offer
>> service to that lead location (start shameless plug), I know of a company
>> that can provide you with an inexpensive tool to do a lookup by address 
>> and
>> give the answer while still on the phone.. As some of the folks on 
>> this
>> list who already use it for their opinion of how well it works and 
>> increases
>> productivity and decrease truck rolls to bad installs.
>>
>>
>>
>> Thank You,
>> Brian Webster
>> www.wirelessmapping.com 
>>
>>
>> -Original Message-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>> Behalf Of RickG
>> Sent: Monday, October 13, 2008 10:46 PM
>> To: WISPA General List
>> Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik
>> disconnectissueOct7th, 2008
>>
>>
>> Great post Tom!
>> As I mentioned earlier, we used to give $20. A study by my marketing
>> person showed 90% of our new installs were referrals. The interesting
>> part was when asked, the referrer said they would've provided the
>> referral whether or not the $20 was offered.
>> -RickG
>>
>> On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]>
>> wrote:
>>   1. Anyone have any idea what percentage of customers provide referrals,
>> with
>>   a program like "free month for each referral"?
>>
>> 2. Has anyone asked their customers that have not provided referrals, 
>> what
>> would be adequate incentive for them to be willing to?
>>
>> 3. How well do these programs work for residential versus business?
>>
>> I'm just asking because... Some of our customers have said that the did
>> not
>>   refer because
>> a)  its against their corporate policy to give referrals.
>> b) afraid their service would slow down because, there would be less
>> capacity available to themselves afterwords.
>> c) they did not want to be held accountable for their implied 
>> indorsement,
>> if service for the new referred to company did not work out well.
>> d) the compensation amounts were not significant enough for them to 
>> extend
>> the effort, or track it..
>> e) There job was not to be our salesman, that was our job.
>> f) They already refer, and they'd already do that regardless of getting
>> any
>>   payment compensation, so compensation unnecessary. They'd rather us put
>> that
>>   money into maintaining/upgrading our network.
>> g) It was unclear whether the appropriate person would get compensation.
>> For
>>   example, if a employee made the referral, they personally would have 
>> very
>> little benefit for their employer to save and get a month free.
>>
>> What I'm most interested in is What would encourage a higher number 
>> of
>> customers to start referring "qualified" leads.
>>
>> One potential negative I predicted was that referrals would come in as
>> "unqualified leads". Previously leads came in for areas that we could not
>> serve.
>> I made that mistake advertising residential in the yelloe pages. So much
>> of
>>   my time was wasted on leads that would never be feasible to close.
>> Just doing the Google map pre-surveys would kill half the day, and could
>> burry productivity for a small staffed company. Leads aren;t good, unless
>> there is a high chance that the lead will materialize. So this brings me
>> back to How will the promotion incourage the customer to bring in
>> qualified leads? How will the customer understand who w

Re: [WISPA] NOGO's / 900hmz

Re: [WISPA] NOGO's

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Re: [WISPA] NOGO's / 900hmz

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Re: [WISPA] NOGO's

Re: [WISPA] NOGO's

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Re: [WISPA] NOGO's

Re: [WISPA] NOGO's

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