Hi Irena,
Still I didn't try on openacd on 4.4 sure I will let know once I
tested.Old Acd will work without any problem in 4.4...Let me know once
you configured..
Regards,
Kumaran T
Irena Dolovčak wrote:
>
> OK, i tried everything and I just can't make it work. like something
> is stuck. i tried to remove sipxopenacd and installed it back,
> followed the wiki again and reconfigured everything. no changes.
> that's why i give up on the open acd for now and i'm going to try it
> with the old acd on a new installation.
> i'll let you know if i will succeed or get stuck.. :P
>
>
>
> 2011/6/15 Kumaran <[email protected]
> <mailto:[email protected]>>
>
> Hi Irena,
> We are testing OpenACD in 4.5.2 which is entirely different from
> 4.4.0 because in 4.5.2 I can add Queue and QueueGroup and also
> setting through ConfigUI but in 4.4 Queue and QueueGroup and
> setting can added only through OpenACD UI(9999).The OpenACD UI is
> so sensitive if some thing goes wrong every setting will be
> collapsed...Basically I never tested in 4.4.The Skills can be
> added to queue only through OpenACD UI(9999 please check the
> screenshot) for 4.4..
> Some times the new configuration will not be reflected until old
> configuration is completely removed...So please try to recover the
> procedure and remove the Mnesia directory from /opt/Openacd/
> before deleting the command in Mongo....And try to configure from
> scratch...I will let you know the update once I tested on
> 4.4.follow the link
> http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup for
> configuring in 4.4
>
>
> Regards,
> Kumaran T
>
>
>
> Irena Dolovčak wrote:
>
>
> Hi Kimaran,
>
> I tried what George suggested, no luck.
> Than I followed the recover procedure, but in the openacd
> folder I don't have any folders or files except "sipxopenacd.xml"
> i deleted the commands with mongo, restarted the sipXecs and
> added the agent. the problem remained exactly the same..
> just to be sure to doing it right.. how to add a skill to queue..?
>
>
>
>
> On Mon, Jun 13, 2011 at 7:28 AM, Kumaran
> <[email protected]
> <mailto:[email protected]>
> <mailto:[email protected]
> <mailto:[email protected]>>> wrote:
>
> Hi Irena,
> Try the George steps mentioned below if that doesn't work
> then first check whether the configuration is reflecting in
> OpenACD UI by adding a agent to Queue and try to login to his
> Agent UI.So if the configuration is not reflecting the agent
> cannot login to his UI...Then you want remove whole
> configuration
> from configui and from db.....If configuration is
> reflecting and
> if its related to XX-9644 it should work after restarting call
> center service if your using Default-Queue group....But not
> sure
> it will always work after restarting call center service..
> Best thing is remove everything from ConfigUI and
> DB....Check
> the attachment for reconfiguring from scratch....Please
> make sure
> if you are changing anything in OpenACD UI(9999) and also in
> config UI it will create a issue..So make sure OpenACD UI
> is only
> for checking purpose and to configure,do changes use only in
> Config UI...
>
> Regards,
> Venkateshwaran T
>
>
>
> George Niculae wrote:
>
> On Fri, Jun 10, 2011 at 5:10 PM, Irena Dolovčak
> <[email protected]
> <mailto:[email protected]>
> <mailto:[email protected]
> <mailto:[email protected]>>>
>
> wrote:
>
> I tried to add the skill Queue, but I still got the
> same
> problem. With the
> default_queue is it the same.. I even created a new
> queue
> with the skill
> queue and nothing. :(
>
> I simply cannot get the call to appear in the
> queue.. when
> I loggin as
> supervisor and monitor the queues, no calls are
> shown in
> the queues although
> I can hear the music as if i'm in the right queue..
>
>
>
> Could be same as
> http://track.sipfoundry.org/browse/XX-9644 -
> can you
> go to openACD admin UI (localhost:9999 /
> administrator/Password123),
> Queues tab, select queue and push submit button so the
> queue
> will be
> restarted?
>
> George
>
>
>
>
> To recover from this:
> >>> - go to sipXconfig and delete all the configs you made
> for OpenACD
> >>> (agents, skills, queues, queue groups, etc)
> >>> - stop sipXecs and delete Mnesia db files: rm -r
> >>> etc/sipxpbx/openacd/Mnesia*
> >>> - delete commands within mongo as:
> >>>
> >>> mongo
> >>> use openacd
> >>> db.commands.drop()
> >>>
> >>> - restart sipXecs
> >>>
> >>> Then do a check by adding an agent and see if it is
> propagated
> to OpenACD
>
>
>
>
> --
> Irena Dolovčak
>
>
>
>
>
>
> --
> Irena Dolovčak
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