On Sat, May 28, 2011 at 12:38 PM, Irena Dolovčak <[email protected]>wrote:
> Laurentiu, > > yes, I did press the Go Available button.. the agent doesn't ring.. > > Irena, Please attach the full.log and freeswitch.log. Laurentiu > Douglas, > > Yes I know that I mix the old ACD and the openACD, but I can't make it work > with neither of them. Both stuck on the same point (when the call stucks in > the queue and the agent doesn't ring..) something went wrong.. but I'm not > sure what.. > > I hear the hold music, the agent is idle, but it doesn't ring. that's the > scenario in both the old ACD and the openACD. > > The skills are fine, assigned to the agent.. > > Regards, > Irena > > > On Fri, May 27, 2011 at 7:09 PM, Douglas Hubler <[email protected]> wrote: > >> We're switching you back and forth from new ACD (Call Center/OpenACD >> based) and old ACD (ACD/sipXacd). Laurentiu was talking about new >> one. Two systems are implemented completely separately. FYI: You >> can use both at the same time, but no good reason to that i know of >> unless you want to slowly migrate. >> >> On Fri, May 27, 2011 at 11:56 AM, Irena Dolovčak >> <[email protected]> wrote: >> > I have tried your sugestion and I got the Ring Test to work. But I can't >> > make the Agent to ring when the call is in queue. I logged in in the >> Agent >> >> do you hear the hold music? >> >> > UI and when I open the supervisor tab, I can't see the call in the >> queue.. >> > as if the call is somewhere else.. the queue shows 0 active calls. >> > Here are new merge logs and full.log >> >> check the skills. i know at one point, the default skill was no >> skills and that meant agent's wouldn't get calls. An agent needs all >> the skills in order to be eligible including the queue. >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > Irena Dolovčak > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >
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