Hi Irena,
We are testing OpenACD in 4.5.2 which is entirely different from
4.4.0 because in 4.5.2 I can add Queue and QueueGroup and also setting
through ConfigUI but in 4.4 Queue and QueueGroup and setting can added
only through OpenACD UI(9999).The OpenACD UI is so sensitive if some
thing goes wrong every setting will be collapsed...Basically I never
tested in 4.4.The Skills can be added to queue only through OpenACD
UI(9999 please check the screenshot) for 4.4..
Some times the new configuration will not be reflected until old
configuration is completely removed...So please try to recover the
procedure and remove the Mnesia directory from /opt/Openacd/ before
deleting the command in Mongo....And try to configure from scratch...I
will let you know the update once I tested on 4.4.follow the link
http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup for configuring
in 4.4
Regards,
Kumaran T
Irena Dolovčak wrote:
>
> Hi Kimaran,
>
> I tried what George suggested, no luck.
> Than I followed the recover procedure, but in the openacd folder I
> don't have any folders or files except "sipxopenacd.xml"
> i deleted the commands with mongo, restarted the sipXecs and added the
> agent. the problem remained exactly the same..
> just to be sure to doing it right.. how to add a skill to queue..?
>
>
>
>
> On Mon, Jun 13, 2011 at 7:28 AM, Kumaran
> <[email protected]
> <mailto:[email protected]>> wrote:
>
> Hi Irena,
> Try the George steps mentioned below if that doesn't work
> then first check whether the configuration is reflecting in
> OpenACD UI by adding a agent to Queue and try to login to his
> Agent UI.So if the configuration is not reflecting the agent
> cannot login to his UI...Then you want remove whole configuration
> from configui and from db.....If configuration is reflecting and
> if its related to XX-9644 it should work after restarting call
> center service if your using Default-Queue group....But not sure
> it will always work after restarting call center service..
> Best thing is remove everything from ConfigUI and DB....Check
> the attachment for reconfiguring from scratch....Please make sure
> if you are changing anything in OpenACD UI(9999) and also in
> config UI it will create a issue..So make sure OpenACD UI is only
> for checking purpose and to configure,do changes use only in
> Config UI...
>
> Regards,
> Venkateshwaran T
>
>
>
> George Niculae wrote:
>
> On Fri, Jun 10, 2011 at 5:10 PM, Irena Dolovčak
> <[email protected] <mailto:[email protected]>>
> wrote:
>
>
> I tried to add the skill Queue, but I still got the same
> problem. With the
> default_queue is it the same.. I even created a new queue
> with the skill
> queue and nothing. :(
>
> I simply cannot get the call to appear in the queue.. when
> I loggin as
> supervisor and monitor the queues, no calls are shown in
> the queues although
> I can hear the music as if i'm in the right queue..
>
>
>
>
> Could be same as http://track.sipfoundry.org/browse/XX-9644 -
> can you
> go to openACD admin UI (localhost:9999 /
> administrator/Password123),
> Queues tab, select queue and push submit button so the queue
> will be
> restarted?
>
> George
>
>
>
>
>
> To recover from this:
> >>> - go to sipXconfig and delete all the configs you made for OpenACD
> >>> (agents, skills, queues, queue groups, etc)
> >>> - stop sipXecs and delete Mnesia db files: rm -r
> >>> etc/sipxpbx/openacd/Mnesia*
> >>> - delete commands within mongo as:
> >>>
> >>> mongo
> >>> use openacd
> >>> db.commands.drop()
> >>>
> >>> - restart sipXecs
> >>>
> >>> Then do a check by adding an agent and see if it is propagated
> to OpenACD
>
>
>
>
> --
> Irena Dolovčak
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