Hi Irena,
I tried OpenACD in Fresh ISO 4.4.0 but it didn't work for me...I
don't know whats wrong in my configuration.For me calls are not going to
queue only.Hope I had done some mistake in setting.Again when I have
time I will retest it and let you know the update.
I hope old ACD is working fine for you in 4.4.0.Please feel free to
ask query if I know I will update you..
Thanks & Regards,
Kumaran T
Kumaran wrote:
> Hi Irena,
> Still I didn't try on openacd on 4.4 sure I will let know once I
> tested.Old Acd will work without any problem in 4.4...Let me know once
> you configured..
>
> Regards,
> Kumaran T
>
>
> Irena Dolovčak wrote:
>>
>> OK, i tried everything and I just can't make it work. like something
>> is stuck. i tried to remove sipxopenacd and installed it back,
>> followed the wiki again and reconfigured everything. no changes.
>> that's why i give up on the open acd for now and i'm going to try it
>> with the old acd on a new installation.
>> i'll let you know if i will succeed or get stuck.. :P
>>
>>
>>
>> 2011/6/15 Kumaran <[email protected]
>> <mailto:[email protected]>>
>>
>> Hi Irena,
>> We are testing OpenACD in 4.5.2 which is entirely different from
>> 4.4.0 because in 4.5.2 I can add Queue and QueueGroup and also
>> setting through ConfigUI but in 4.4 Queue and QueueGroup and
>> setting can added only through OpenACD UI(9999).The OpenACD UI is
>> so sensitive if some thing goes wrong every setting will be
>> collapsed...Basically I never tested in 4.4.The Skills can be
>> added to queue only through OpenACD UI(9999 please check the
>> screenshot) for 4.4..
>> Some times the new configuration will not be reflected until old
>> configuration is completely removed...So please try to recover the
>> procedure and remove the Mnesia directory from /opt/Openacd/
>> before deleting the command in Mongo....And try to configure from
>> scratch...I will let you know the update once I tested on
>> 4.4.follow the link
>> http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup for
>> configuring in 4.4
>>
>>
>> Regards,
>> Kumaran T
>>
>>
>>
>> Irena Dolovčak wrote:
>>
>>
>> Hi Kimaran,
>>
>> I tried what George suggested, no luck.
>> Than I followed the recover procedure, but in the openacd
>> folder I don't have any folders or files except
>> "sipxopenacd.xml"
>> i deleted the commands with mongo, restarted the sipXecs and
>> added the agent. the problem remained exactly the same..
>> just to be sure to doing it right.. how to add a skill to
>> queue..?
>>
>>
>>
>>
>> On Mon, Jun 13, 2011 at 7:28 AM, Kumaran
>> <[email protected]
>> <mailto:[email protected]>
>> <mailto:[email protected]
>> <mailto:[email protected]>>> wrote:
>>
>> Hi Irena,
>> Try the George steps mentioned below if that doesn't
>> work
>> then first check whether the configuration is reflecting in
>> OpenACD UI by adding a agent to Queue and try to login to his
>> Agent UI.So if the configuration is not reflecting the agent
>> cannot login to his UI...Then you want remove whole
>> configuration
>> from configui and from db.....If configuration is
>> reflecting and
>> if its related to XX-9644 it should work after restarting
>> call
>> center service if your using Default-Queue group....But not
>> sure
>> it will always work after restarting call center service..
>> Best thing is remove everything from ConfigUI and
>> DB....Check
>> the attachment for reconfiguring from scratch....Please
>> make sure
>> if you are changing anything in OpenACD UI(9999) and also in
>> config UI it will create a issue..So make sure OpenACD UI
>> is only
>> for checking purpose and to configure,do changes use only in
>> Config UI...
>>
>> Regards,
>> Venkateshwaran T
>>
>>
>>
>> George Niculae wrote:
>>
>> On Fri, Jun 10, 2011 at 5:10 PM, Irena Dolovčak
>> <[email protected]
>> <mailto:[email protected]>
>> <mailto:[email protected]
>> <mailto:[email protected]>>>
>>
>> wrote:
>> I tried to add the skill Queue, but
>> I still got the
>> same
>> problem. With the
>> default_queue is it the same.. I even created a new
>> queue
>> with the skill
>> queue and nothing. :(
>>
>> I simply cannot get the call to appear in the
>> queue.. when
>> I loggin as
>> supervisor and monitor the queues, no calls are
>> shown in
>> the queues although
>> I can hear the music as if i'm in the right queue..
>>
>>
>> Could be same as
>> http://track.sipfoundry.org/browse/XX-9644 -
>> can you
>> go to openACD admin UI (localhost:9999 /
>> administrator/Password123),
>> Queues tab, select queue and push submit button so the
>> queue
>> will be
>> restarted?
>>
>> George
>>
>>
>>
>> To recover from this:
>> >>> - go to sipXconfig and delete all the configs you made
>> for OpenACD
>> >>> (agents, skills, queues, queue groups, etc)
>> >>> - stop sipXecs and delete Mnesia db files: rm -r
>> >>> etc/sipxpbx/openacd/Mnesia*
>> >>> - delete commands within mongo as:
>> >>>
>> >>> mongo
>> >>> use openacd
>> >>> db.commands.drop()
>> >>>
>> >>> - restart sipXecs
>> >>>
>> >>> Then do a check by adding an agent and see if it is
>> propagated
>> to OpenACD
>>
>>
>>
>>
>> -- Irena Dolovčak
>>
>>
>>
>>
>>
>>
>> --
>> Irena Dolovčak
>
>
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