Hi Irena,
Try the George steps mentioned below if that doesn't work then
first check whether the configuration is reflecting in OpenACD UI by
adding a agent to Queue and try to login to his Agent UI.So if the
configuration is not reflecting the agent cannot login to his UI...Then
you want remove whole configuration from configui and from db.....If
configuration is reflecting and if its related to XX-9644 it should work
after restarting call center service if your using Default-Queue
group....But not sure it will always work after restarting call center
service..
Best thing is remove everything from ConfigUI and DB....Check the
attachment for reconfiguring from scratch....Please make sure if you are
changing anything in OpenACD UI(9999) and also in config UI it will
create a issue..So make sure OpenACD UI is only for checking purpose and
to configure,do changes use only in Config UI...
Regards,
Venkateshwaran T
George Niculae wrote:
On Fri, Jun 10, 2011 at 5:10 PM, Irena Dolovčak
<[email protected]> wrote:
I tried to add the skill Queue, but I still got the same problem. With the
default_queue is it the same.. I even created a new queue with the skill
queue and nothing. :(
I simply cannot get the call to appear in the queue.. when I loggin as
supervisor and monitor the queues, no calls are shown in the queues although
I can hear the music as if i'm in the right queue..
Could be same as http://track.sipfoundry.org/browse/XX-9644 - can you
go to openACD admin UI (localhost:9999 / administrator/Password123),
Queues tab, select queue and push submit button so the queue will be
restarted?
George
To recover from this:
>>> - go to sipXconfig and delete all the configs you made for OpenACD
>>> (agents, skills, queues, queue groups, etc)
>>> - stop sipXecs and delete Mnesia db files: rm -r
>>> etc/sipxpbx/openacd/Mnesia*
>>> - delete commands within mongo as:
>>>
>>> mongo
>>> use openacd
>>> db.commands.drop()
>>>
>>> - restart sipXecs
>>>
>>> Then do a check by adding an agent and see if it is propagated to OpenACD
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