OK, i tried everything and I just can't make it work. like something is stuck. i tried to remove sipxopenacd and installed it back, followed the wiki again and reconfigured everything. no changes. that's why i give up on the open acd for now and i'm going to try it with the old acd on a new installation. i'll let you know if i will succeed or get stuck.. :P
2011/6/15 Kumaran <[email protected]> > Hi Irena, > We are testing OpenACD in 4.5.2 which is entirely different from 4.4.0 > because in 4.5.2 I can add Queue and QueueGroup and also setting through > ConfigUI but in 4.4 Queue and QueueGroup and setting can added only through > OpenACD UI(9999).The OpenACD UI is so sensitive if some thing goes wrong > every setting will be collapsed...Basically I never tested in 4.4.The > Skills can be added to queue only through OpenACD UI(9999 please check the > screenshot) for 4.4.. > Some times the new configuration will not be reflected until old > configuration is completely removed...So please try to recover the procedure > and remove the Mnesia directory from /opt/Openacd/ before deleting the > command in Mongo....And try to configure from scratch...I will let you know > the update once I tested on 4.4.follow the link > http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup for configuring > in 4.4 > > > Regards, > Kumaran T > > > > Irena Dolovčak wrote: > >> >> Hi Kimaran, >> >> I tried what George suggested, no luck. >> Than I followed the recover procedure, but in the openacd folder I don't >> have any folders or files except "sipxopenacd.xml" >> i deleted the commands with mongo, restarted the sipXecs and added the >> agent. the problem remained exactly the same.. >> just to be sure to doing it right.. how to add a skill to queue..? >> >> >> >> >> On Mon, Jun 13, 2011 at 7:28 AM, Kumaran < >> [email protected] <mailto: >> [email protected]>> wrote: >> >> Hi Irena, >> Try the George steps mentioned below if that doesn't work >> then first check whether the configuration is reflecting in >> OpenACD UI by adding a agent to Queue and try to login to his >> Agent UI.So if the configuration is not reflecting the agent >> cannot login to his UI...Then you want remove whole configuration >> from configui and from db.....If configuration is reflecting and >> if its related to XX-9644 it should work after restarting call >> center service if your using Default-Queue group....But not sure >> it will always work after restarting call center service.. >> Best thing is remove everything from ConfigUI and DB....Check >> the attachment for reconfiguring from scratch....Please make sure >> if you are changing anything in OpenACD UI(9999) and also in >> config UI it will create a issue..So make sure OpenACD UI is only >> for checking purpose and to configure,do changes use only in >> Config UI... >> >> Regards, >> Venkateshwaran T >> >> >> >> George Niculae wrote: >> >> On Fri, Jun 10, 2011 at 5:10 PM, Irena Dolovčak >> <[email protected] <mailto:[email protected]>> >> >> wrote: >> >> I tried to add the skill Queue, but I still got the same >> problem. With the >> default_queue is it the same.. I even created a new queue >> with the skill >> queue and nothing. :( >> >> I simply cannot get the call to appear in the queue.. when >> I loggin as >> supervisor and monitor the queues, no calls are shown in >> the queues although >> I can hear the music as if i'm in the right queue.. >> >> >> >> Could be same as http://track.sipfoundry.org/browse/XX-9644 - >> can you >> go to openACD admin UI (localhost:9999 / >> administrator/Password123), >> Queues tab, select queue and push submit button so the queue >> will be >> restarted? >> >> George >> >> >> >> >> To recover from this: >> >>> - go to sipXconfig and delete all the configs you made for OpenACD >> >>> (agents, skills, queues, queue groups, etc) >> >>> - stop sipXecs and delete Mnesia db files: rm -r >> >>> etc/sipxpbx/openacd/Mnesia* >> >>> - delete commands within mongo as: >> >>> >> >>> mongo >> >>> use openacd >> >>> db.commands.drop() >> >>> >> >>> - restart sipXecs >> >>> >> >>> Then do a check by adding an agent and see if it is propagated >> to OpenACD >> >> >> >> >> -- >> Irena Dolovčak >> > > > -- Irena Dolovčak
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