Re: [sussex_mug] Broadband Problems

[Graham Street]

I was with BT before I switched to Zen. The reliability was good, but I had my own router (Draytek Vigor) and I've heard that the Homehub routers are awful. The speed was variable - up and down all day and never consistent. The problem really comes if you have to phone anyone for help. You have to go through multiple button presses and queues to reach anyone, and then you get the usual 10 point script read by someone in a call centre located in a distant part of the world. That's why I changed. I wanted the ability to reach someone who knew what they are doing, and quickly. That's what I now have with Zen, and the broadband speed is now very consistent and around 50% faster than the identical router/copper I have with Zen. And you're not tied to a 12 or 18 month contract if things don't work out. I also have all my phone calls with Zen now too. Graham on 30/04/2011 06:17 Andrew Tett sent the following: I have had problems with Virgin but now I never talk to their 'technical' staff but go for the sales staff's jugular. They do pull their fingers out if you threaten to leave.  Yes, I now no longer press any keys on my 'phone other than "are you thinking of leaving us" (which is true) and that way I get someone I can talk to and who understands me.  They also put me through to UK Tech Support who I can also talk to. In theory, someone is coming to repair the system on Tuesday.  We'll see.  I will wait until it is fixed before going for the nuclear option of threatening to leave.  In the meantime we have a "3" USB dongle and are trying not to go over the 1GB limit over the few days that we are using it. Thank you for your replies.  Zen looks like the favourite.  Another question:  Out of interest, what is the general impression of BT's own Broadband?  After all, they provide the 'phone line service and much of the equipment for most of these ISPs, anyway? Are they as difficult to move as Virgin appear to be? -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to smug@googlegroups.com. To unsubscribe from this group, send email to smug+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to smug@googlegroups.com. To unsubscribe from this group, send email to smug+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.