I use Virgin and we get frequent outages so I now have a Three MiFi with a PAYG 
SIM as a back up. The Virgin outages are usually 2 - 3 hours, but occasionally 
we get longer periods of either no service or service that's too intermittent 
to use reliably. I was very happy with ADSL from Zen but we're too far from the 
exchange to get more then 3 Mbps.

Paul

On 28 Apr 2011, at 16:16, Andrew Tett wrote:

> Hi there...
> 
> I have had a faultless service from Virgin Broadband for around two and a 
> half years now.  However, it has stopped working on Monday and is still not 
> working.  I have been in contact with all manner of Customer Service and 
> Technical Support people to try and get the issue resolved but all people 
> will commit themselves to is "wait another 48 hours - we're working on it."
> 
> Two questions:  Does anyone know of any good "buttons" that I can press to 
> get this sorted (i.e. ways to get it fixed ASAP), and can anyone suggest 
> another good Broadband provider that uses a BT line and would resolve such 
> issues much more swiftly and efficiently?
> 

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