Would you really like to use ADSL?
THe speed you can get depends on the route mile distance to your nearest BT 
EXchange ans what equipment is installed.
Where I live BT can only gaurantee 2-3 Mbytes
Sadly virgin is the only system that gives you full duplex and the higher 
speeds.
I have had problems with Virgin but now I never talk to their 'technical' staff 
but go for the sales staff's jugular.
They do pull their fingers out if you threaten to leave.

----- Original Message ----- 
  From: Andrew Tett 
  To: SMUG 
  Sent: Thursday, April 28, 2011 4:16 PM
  Subject: [sussex_mug] Broadband Problems


  Hi there...


  I have had a faultless service from Virgin Broadband for around two and a 
half years now.  However, it has stopped working on Monday and is still not 
working.  I have been in contact with all manner of Customer Service and 
Technical Support people to try and get the issue resolved but all people will 
commit themselves to is "wait another 48 hours - we're working on it."


  Two questions:  Does anyone know of any good "buttons" that I can press to 
get this sorted (i.e. ways to get it fixed ASAP), and can anyone suggest 
another good Broadband provider that uses a BT line and would resolve such 
issues much more swiftly and efficiently?


  Andrew

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