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A very good friend of mine who is also a railfan had a bad experience with
FUJI.  He sent quite a few rolls of SENSIA to FUJI in Hackensack, NJ for
processing and they processed the rolls in the print machine.  His initial
attempts to contact customer service have resulted in the expected
response: "Were sorry...Here's a few free rolls of film and mailers.
Goodbye".  He'd really like to pursue this further and have the error
acknowledged by someone other than the first line of defense at customer
service.  Any contacts or suggestions ?, or is my friend just wasting his
time.

Robert Palmer
Pottstown, PA  


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