=======================================================
-> This is The 'SPORRS' Mailing List
-> Info File: http://www.anet-stl.com/acphotog/sporrs/infosporrs.htm
-> Note: Remember to include your name in each list post or reply.
-> Please delete all unnecessary quoted text from the original message!
=======================================================
At 09:58 AM 6/10/98 -0400, you wrote:
>
>A very good friend of mine who is also a railfan had a bad experience with
>FUJI. He sent quite a few rolls of SENSIA to FUJI in Hackensack, NJ for
>processing and they processed the rolls in the print machine. His initial
>attempts to contact customer service have resulted in the expected
>response: "Were sorry...Here's a few free rolls of film and mailers.
>Goodbye". He'd really like to pursue this further and have the error
>acknowledged by someone other than the first line of defense at customer
>service. Any contacts or suggestions ?, or is my friend just wasting his
>time.
>
>Robert Palmer
>Pottstown, PA
>
Forget all of the hub-bub about mail order and the like. My question is,
"Why was the film sent to NJ?" I learned very early that the Fuji lab was
in Phoenix and the NJ address would just delay the turn-a-round time
because NJ would have to send the film to AZ. All Fuji mailers now come
with the NJ address already printed on them.
My quess would be that by sending the film to NJ, it was mixed together
with hundreds of other rolls of film to be sent to AZ. In this extra
shuffling, nobody noticed that the film was mixed with print film. Fuji is
not perfect, nor is any other lab no matter how small or big. But when you
cause someone to do some extra work, you are increasing your chance of a
mistake. Next time have your friend mail the film to:
Fuji TruColor Laboratory
P.O. Box 52008
Phoenix, AZ 85072-2008
which is now printed on every mailer. Or you can use the address which was
previously posted by Dave for direct mailing to the lab and not through a
P.O. box which delays the process.
Fuji TruColor Laboratory
Factory Outlet
3259 East Harbour, Suite 200
Phoenix, AZ 85034
They return the film with the same priority in which you send it to them
and with large orders (10 or more rolls) they break up the film into
different batches on different days to insure that if there is a mistake
made, it will not ruin all of your film.
Charlie Dischinger - Somewhere in the Ozarks.
Springfield, Missouri
=======================================================
-> SPORRS: 'Serious Photographers Of Railroad Related Subjects'
-> Web Site: http://www.anet-stl.com/acphotog/sporrs/
-> Message © 1998 SPORRS® - All Rights Reserved
=======================================================
