Chris Ilias wrote:
On 10-02-04 6:30 AM, BJ wrote:
What the heck is a "User Experience person"? I mean, what do they do all
day?
http://en.wikipedia.org/wiki/User_experience_design
For instance, where should "Reply" and "Forward" buttons be?
Where should the 'new tab' button be?
When a download is finished, should we expect the user to open the file?
If so, there should be a way do that when the download is finished.
Notice how new updates are only downloaded when you computer has been
idle for a certain amount of time? That a user experience thing.
I don't know if this has been implemented or not: If you open many tabs
at once, the tab that is displaying should load first.
The Firefox user experience team has a lot of their work documented at
<https://wiki.mozilla.org/Firefox/Projects/UX_Priorities_3.7>.
For Thunderbird, there's <https://wiki.mozilla.org/Thunderbird:UX>.
Basically a user, who's "job" is to use the software and comment.
Single user - single point failure; in that you only get one opinion.
We (my company) do much the same, except we call boards of users
together for what we call "design advisory group" meetings for new
functions and major changes - sometimes quarterly, depending on the change.
This forum would fully support that sort of purpose, if the SM team
would develop a plan to listen to and rank user feedback (even on a
specified schedule) and then chart that feedback into a road map for
implementation.
...then they could fire the other guy.
--
- Rufus
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