Le 23 août 2012, Philip TAYLOR a écrit :
Ken wrote:
When she encounters a
problem, I get her on the phone and while both of us are on the computer
try to picture what she is encountering, and see if I can correct her
problem.
Can't help with the symptoms, Ken, but have you/she considered "Remote
assistance" ? I use this to assist a number of friends of varying
ages, and it is a Godsend. If for any reason you cannot use Remote
Assistance, then perhaps consider Skype "Share screen".
I'd warmly recommend www.teamviewer.com, which allows cross-platform
remote assistance. On Windows, the tool doesn't even need an installation:
just download the executable and run it.
--
LL
_______________________________________________
support-seamonkey mailing list
support-seamonkey@lists.mozilla.org
https://lists.mozilla.org/listinfo/support-seamonkey
