Rufus wrote:
Lucas Levrel wrote:
Le 23 août 2012, Philip TAYLOR a écrit :
Ken wrote:
When she encounters a
problem, I get her on the phone and while both of us are on the
computer
try to picture what she is encountering, and see if I can correct her
problem.
Can't help with the symptoms, Ken, but have you/she considered "Remote
assistance" ? I use this to assist a number of friends of varying
ages, and it is a Godsend. If for any reason you cannot use Remote
Assistance, then perhaps consider Skype "Share screen".
I'd warmly recommend www.teamviewer.com, which allows cross-platform
remote assistance. On Windows, the tool doesn't even need an
installation: just download the executable and run it.
...video chat via Skype also works wonders for helping.
When my friend in Australia has problems on his desktop - most often, it
is with SeaMonkey since he is relatively new to its complex features -
we create a dual connection simultaneously using Skype for voice with
TeamViewer for my remote access to his desktop. We save a lot of time
sorting things out this way. "A word in time saves nine".
Marisa
_______________________________________________
support-seamonkey mailing list
support-seamonkey@lists.mozilla.org
https://lists.mozilla.org/listinfo/support-seamonkey
