At 04:27 PM 11/12/00 +0200, you wrote:
>Why does it seem that whenever you E-Mail a question to a support
>team at a big corporation, you will always get the most stupid answer,
>or the most irrelevent one? (not to mention the cases when you ask for
>one thing, and they answer about something totally else. Or the
>cases when you get an automated reply.. and thats about it.)
Probably because your problem has to work it's way through the priority
levels and the first is the newest employees or least competent and they
have lists of things to tell people and stuff.
if you successfully demonstrate with documented evidence that you have
tried all the basic remedies and are not making a common error then they
will move you up to another level where the people know something more
about the product.
This is why it is always good to throw them a very long email with all the
documentation you can provide, even to screenshots if you have them.
bye,,,,,,,,,,,,,,,(\
Yolanda ,,,A+,,,,,,\\_/(\
UIN 4898262,,,,,,,,,Q Q \)
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