Bernie,
I am not at all saying that Tech support should know everything. A lot
of times they don't allow for any other cases that what they are trained
for.... or for what they have written down for them. It's as if becasue
they haven't heard of it, or haven't run into it, it must not exist, or
something.
Chad Fernandez
Michigan, USA
Bernie wrote:
>
> Chad wrote:
> > Besides, OR's Palm Pilot is a fairly
> > recent product right? DOS still exists as well. Dumb tech support just
> > shouldn't be.
>
> I disagree, you can't expect the Tech support to know everything
> (DOS is rather dead according to the mainstream).
> However a more "normal" question (such as asking the ISP for the DNS) should be
> answered (most of the time you need to drag it out of them). If you
> hadn't noticed I hate ISPs, if only I could use the InterNet without one! ;-)
> In reality I'm almost there since I'm only downloading mail at home these
> days - all surfing (including downloading large files) is done at
> university (I can since today also take advantage of my sisters boyfriends
> ADSL connection if there's something that can be put on CD (SimTel.Net
> perhaps? or why not garbo, or cdrom.com's doom directories... ah... imagine all
> the junk you can download with a fast connection ;-)
>
> > Run around answers, and not even trying to find out is
> > infuriating. "I don't know" would be better than an canned techno
> > weenie answer, that doesn't even make sense, in my opinion.
>
> I can agree on that, it's better to say that you don't know then to make
> up something.
> //Bernie
> http://bernie.arachne.cz/
>
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